Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

801 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 5 days ago

Reviews


RA
Roger A.
Glendale, CA
Mitsubishi Lancer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Roger said he liked John but he went through the explanations too quick. He has a blown head gasket so he can't use his vehicle and they replaced the radiator and now it's leaking.
This review was collected via phone interview by Customer Research Inc.

JG
Jaime G.
Montebello, CA
Chevrolet Impala
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2018 Category: Service
Jaime said one of the staff members was not rude but also not polite. He was quoted one price, and the total bill came out to be higher. The owner asked when he would come to pick up his vehicle. Upon picking up his vehicle, the owner was not at the business. The other staff members let him know about the price difference. He stated he felt like the owner intentionally left the business because of that.
This review was collected via phone interview by Customer Research Inc.

CM
Carmen M.
Whittier, CA
Isuzu Rodeo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Carmen said the staff completed the service in a timely manner, but the recommendations, she later found, were not needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CJ
Carol J.
Los Angeles, CA
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/01/2018
Not satisfied
Referred by AAA. Most of the things that needed to be replaced, didn't have to and was brand new. Very expensive, if I had service done here

Zero-0 star rated. Had to put a star to submit my experience

AT
Adelita T.
Pico Rivera, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2018 Category: Service
Adelita said the price she was charged for her smog check and oil change was $20 more than what she was originally quoted over the phone.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 02/01/2018

Iam sorry that u understood wrong -u called me 5 times before u bring your car in, u been our customer since 2011


MM
Morris M.
Pico Rivera, CA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2017 Category: Service
Morris said this business was pricey and he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RA
Reda A.
California
Cadillac Escalade
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


EM
Edwin M.
Pico Rivera, CA
Volkswagen Jetta
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/06/2017 Category: Service
Edwin said he was not happy. They told him he needed brakes and he didn't. He would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 03/07/2017

I just spoke to mr Edwin, we never told him he needed brakes, it was very obvious the condtion of his brakes were well over 90% percent life remaining. i belive Edwin misunderstood the recomendations given to him at the time of his inspection eben though it was clearly written on his vehical evaluation report.


AO
Aaron O.
Whittier, CA
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2016 Category: Service
Aaron said he chose this business because it was close by and the business he usually receives service from was closed for the day. He didn't like the way he was charged at this business. He was asked how much he was charged at his last place of business and immediately thought that was strange. He saw a sign out front advertising the oil changes at this business for less than what he was charged. The sign said $24.99 for an oil change but he was charged more. The experience wasn't that great for him and it took him longer to get in and out than it would have at his normal place of business. He wasn't completely satisfied, it was the first and last time he will be going there. He said he felt the sign was misleading and will continue with his normal place of service.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 07/12/2016

Hello , first iam very sure i told you that your car takes a thin kind of oil you going after a prise , iam hoing after what i should put in your in engine , whicj 5w30 oil , if any thing go wrong u would say hey the wrong oil thats the reson thats one, #2 i did gave the prise if it did not go with u could afford iam sorry, #3 the reson i asked what you pay for your oil change i waan make u what oil are using u did not know that , iam sorry that u felt that way, my advice to if you dont like the prise dont have us do it than say that we over chaging buz i think that was more than fare what i charge you go out and buy 4.5 qts 5w30 and oil filter oil s bleend you would how much u pay, the signs says most read , agian im sorry, we also said u need an air filter so dirty u want us to dust it off. , u filter sould be replaced.


PJ
Paul J.
Pico Rivera, CA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2016 Category: Service
Paul said this business misdiagnosed his vehicle and he had to pay an additional $400. They told him it was a throttle body from the intake manifold that needed to be replaced. He took his vehicle to a different competitive facility to have the services performed because this business was too expensive. When the service was completed and he was on his way home his vehicle broke down and he had to pay an additional $100 to have it towed to his house. He called the guy that performed the services and told him what happen and he told him that it sounds like his fuel pump needs to be replaced. He replaced his fuel pump and his vehicle is running just fine. He will not recommend this business because they misdiagnosed his vehicle and it cost him more money in the long run.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 07/08/2016

hello , first all u brought your pick up for is check enging light , we repaire a vacuum leak got rid off check engine light , while i test drove it i noitce that the pick up stalled on me than start right a way , u said is being doing  that i said that is dengeros , u ask what could be i said might be an idle valve so change it or leave it to be checkit, u declind so i dont know where we misdiagnosis it , sorry that you broke down u knew that was going to happen you said right now  iam short on money , once i have it i will bring it  , and by the way we charged zero to repair the vacuum leak we included in the check engine light diagnosis . i hope ur understand we here to service you, we are honest thats why u came me 3 times to my service  , sorry agin that u had a problem .


MA
Mario A.
Pico Rivera, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015
John . Said it's resove
I have no problem with the work they done

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2015
The work on my jeep and cars is great
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
John S. from Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change


AM
Alberto M.
Los Angeles, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2015
Jetta '05
These people tried to rip me off. An initial charge of $ 575.00 escalated within the hour to $1,500.00. I decide to pick up my car, and as the Tow truck is loading up my car, Johnny tells me that it would cost me at least $300.00, bringing my total to $1,800.00. That same day I took my car to another Mechanic. I picked it up on Friday, and total cost of $240.00 - PLEASE, do not leave you car there . . . .
John S. from Pico Rivera Auto Clinic responded on 06/16/2015

no one tried to rip you off , u were shopping for a timing belt job and you got the best prise thats why u end up here , how ever u never said  i have a broken timing belt where there will be a valve damage base on the info we have, we were honest with to tell you there will a valve damage a head time , better than later , wow you waited too long to change your timing belt no one fault now will cost twice as much , i felt i was honest with u , u just did not like to pay for u damage


DI
DANNY I.
Pico Rivera, CA
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/01/2014
I felt robbed
I went in for a simple pads change next I know I'm paying $900 for other services I didn't expect. I've been a costumer for over 15 years but now I'm done.
John S. from Pico Rivera Auto Clinic responded on 03/17/2014

iam sorry that u feel that , i have serviced your cars for passed 15 years as u said iam sorry that ur car needed more parts to be changed , as far as why we gave the car a day later due to not having parts realy not my fault sorry about i hope u understand some things are not in hand , as u know i always do my best to serve you thats why u been coming to me for 15 years , sorry for misunderstanding and i hope u take a minute and resore this , thank u from ur shop  


SM
SONIA M.
Whittier, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2013
Costly rates
John provided a second smog check and my car passed. The diagnostic fee was high.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2013
Ripoff
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
John S. from Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him


XB
XANDRIA B.
Pico Rivera, CA
Honda Element
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/13/2013
missing a quart of oil!
i got my oil changed and they put only 4 quarts instead of the 5. this can cause issues with my vehicle. i would never come here again.
John S. from Pico Rivera Auto Clinic responded on 08/14/2013

Hi there good morning -our oil change comes with up to 5 qts of oil hoverever ur car takes 4.4 oil , and i wish u tell hey the oil is low i would have been glad to add what we need to , we are a shop stand behined our work , i would love to have u back , is so easy to loose a customer so hard to gain, i want u to be our shop customer for years to come, iam sorry about that and i wish i could serve next time , plz try to rescore us, thanks for ur time


CF
Christin F.
Chevrolet Venture
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/12/2012 Category: Service
Christin said she was very disappointed. She tried to be proactive and let them know her vehicle was making noise. Her vehicle was taken on a test drive and was told they were unaware of any noise. A month later she brought her vehicle in for the same noise issue and now it's costing her $2,000.
This review was collected via phone interview by Customer Research Inc.

LM
Lisa M.
Burbank, CA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/23/2012 Category: Service
Lisa said she came into this business to have a window fixed. This was the second time because after the first visit the problem had not been resolved. It is still not resolved after 2 services. The problem with the window is that it will not stay rolled up. If it is rolled up as a normal window it will come straight back down. When she brought the vehicle back in she got an attitude, as if she was putting them out. She had to check them and tell them not to give her an attitude since this was not her fault. She can understand them having issues, but when they have an attitude, it is not okay. She is big on honor, honesty, and customer service which they did not have. They should have been nice and apologetic when she came back in with the vehicle. Having to bring the vehicle back in put her out as will having to bring it back a third time since the issue is still not fixed. She will not return to this business or recommend them due to this experience. She does not have a choice for this problem but will not go back for other service. She just dropped $1,100 on her vehicle today at another business. When she brought the vehicle in the first time and they pulled the vehicle into the business they put a dent into it and just said it was no big deal. They did not even apologize or were apologetic. She has spoken to John and he already knows she is an upset customer.
This review was collected via phone interview by Customer Research Inc.

SU
steven u.
Chino Hills, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
GREAT CUSTOMER SERVICE
Received car on time promised. GREAT CUSTOMER SERVICE. JOHN CALLED WITH STATUS OF VEHICLE...

VR
Vargas R.
Pico Rivera, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Spoke with Monica. She said it was a very good experience at this business. The staff did a great job, the best job for her mom's vehicle.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Pico Rivera, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great service
Dropped off car previous afternoon and car ready next day by 10:00 a.m.