Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
If we can be of assistance please contact us.
First off Dan I am the person you spoke with Steve Vanlandingham Owner not employee so you don't know me very well. Second I dealt with the wrong parts you supplied twice & I then researched replacement parts as well as having a driveshaft shop tell me the shaft was not rebuildable which I relayed per phone to the vehicle owner and son. In that conversation I gave a quote of $715 +tax and got an OK as I would have never ordered a drive shaft without consent. Shaft arrived, you all then declined and the old driveshaft was returned as you had the old joints. You were not charged a dime for the time I spent. What else could I have done? You handed off the ok to the other two , a loss of communication and no one person told me different.
Thanks for your response! A lot of times replacement parts for older/special vehicles can be a challenge. I believe we were able to correct the new leaking adapter fitting. Please contact me if any other issue shows as a result of your vehicle's repair. Thanks for your business and understanding.
Steve Vanlandingham. Owner Van's Automotive
Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved.
SORRY FOR THE MISHAP, I KNOW ALL IS RIGHT, AGAIN THANKS FOR YOUR UNDERSTANDING.
SORRY FOR THE OVERSIGHT, I KNOW IT'S RIGHT NOW,AGAIN THANKS FOR YOUR UNDERSTANDING.
After 4 years of not running it may take 200 miles to run all monitors. We will be here to help get it through, Thanks for your business and review.
Jeff: I did talk about the increase in price from the initial $300 estimate. If you recall: the locking lug nuts were replaced by standard lug nuts, we also special order all 3 washer nozzels that were $60 special order as well as we replaced the cabin air filter that had a rat's nest in it. I was sure you were aware of findings as we talked per phone at least twice. Sorry for any confusion. STEVE
I'm sorry you felt there was a lack of communication. I personally went over the problems we found with you on the phone. Although I was not here when you picked your vehicle up I felt we had communicated twice as well as I called on Fri @ 4pm to remind you the vehicle had been completed. If you have additional questions, Please contact me personally, Thanks, STEVE
Thanks for your business, we try to keep your older buick on the road!
Thanks for your business. Quotes & estimates are tough at times and due to part differences, availability and all factors, prices due vary some what! When it comes to older vehicles getting the correct part can be challenging. It's like hamburgers, as low as .99 cents and premium $12.00++. Quotes are always a problem cause you will always find prices lower and higher depending on sources. If you have a certain need, call me I will look into finding the right price & value for your needs. STEVE, Owner Van's Automotive
I know your emission failure was a set back,if I could help, let me know. thanks for your business. Steve
Thanks for your review Gary. Due to the random mis fire count that was shown in the history mis fire report several cylinders showed mis fire counts. Also due due the accessibility of the sparkplugs we replaced them. History did show them with 21,424 miles of usage, #6 was black & fuel fouled and would have needed that one for sure. With all new coils & new plugs, I believe we will get the performance needed and mis fire count status should remain at "0". Thanks for your continued business.