Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

457 Reviews

100% Would Recommend
Latest Review 20 days ago

Reviews


SJ
Samuel J.
San Diego, CA
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Samuel said this business has been working on this project for 3 years, and have not been able to get it right. His vehicle has big problems. The person working on it is doing the best he can, but the vehicle is still messed up. He has given him a lot of money, and it is still not running the way it should be running. He would like the vehicle to be fixed, otherwise he may have to get a lawyer involved.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2017

Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars  need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.   
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved. 


AH
Adam H.
San Diego, CA
Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Adam said he used to be a service advisor and they did not write out an invoice for him. All they did was scan his credit card and give him a receipt, which is actually illegal to do in the state of California.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2016

Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
If we can be of assistance please contact us.


JM
John M.
Alpine, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said he has recommended this business for 30 plus years.
This review was collected via phone interview by Customer Research Inc.

RI
Richard I.
Jamul, CA
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Spoke with Richard's widow. She said she is a long term customer and will continue to use them for her automotive needs.
This review was collected via phone interview by Customer Research Inc.

RC
Roland C.
Boulevard, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Roland said this business has absolutely excellent service and people.
This review was collected via phone interview by Customer Research Inc.

CW
Craig W.
Alpine, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Craig said the service was awesome.
This review was collected via phone interview by Customer Research Inc.

JL
JON L.
Santee, CA
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Great Service!
We have been bringing our cars to Vans for nearly 10 years. They have always been honest and upfront about what is wrong, what we have to fix and what can wait. Our most recent experience was for a brake job. My car was making a noise when braking and the dealer had told me I would soon be due for brakes. I took it to Vans expecting new brakes. Steve called me and said my brakes had several thousand miles left on them and that they maybe needed to be cleaned. They could have easily taken me for a brake job, but once again impressed us with their honesty. We are Vans customers for life. They staff is always friendly, available to answer questions and helpful when I need more info. Highly recommend!
Steve V. from Van's Automotive responded on 09/05/2018

Thanks for your review and when the brakes are needed we will see you then. We are full service for most all foreign and domestic vehicles. Make your next service appointment with us and we can track your vehicle's needs! Thanks!


MM
MITCHELL M.
El Cajon, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Excellent service and quality workmanship
From the front counter with Ben, to the technician Juan, to the owner Steve. Very professional automotive facility, quality work and great service. I am very happy with this shop and will continue to take my truck there!
Steve V. from Van's Automotive responded on 08/17/2018

Thanks for your business and hope to take care of all your Automotive needs!


MJ
Michael J.
Chula Vista, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Michael said he took his son's vehicle in the Ford dealership and they wanted to put a brand new engine into the vehicle for over $8,000. He took it into this business and they were able to go above and beyond to get the vehicle working for a fraction of the price. Steve and Ben were wonderful and really know what they're doing. He is unbelievably thankful for the service they provided.
This review was collected via phone interview by Customer Research Inc.

FW
Floyd W.
Lakeside, CA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Floyd said he has used this business for years and the service has always been very good.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
Lakeside, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Jennifer said that they were prompt and up front.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
San Diego, CA
Chevrolet Forward Control
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
John said the business was able to do the work for a lower cost than what had been quoted.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/24/2018

THANKS JOHN, HOPE YOU MAKE IT TO BURNING MAN!


DZ
Dan Z.
El Cajon, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Dan said this business has been amazing . They never try to overcharge or up sell him.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/18/2018

THANKS FOR YOUR BUSINESS PAST AND FUTURE, HOPE ALL WORKS OUT WITH THE SATURN


AB
Anna B.
San Diego, CA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Anna said Steve at this business was helpful and they provided information she did not know about.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/09/2018

THANKS FOR YOUR BUSINESS AND REVIEW. GOOD LUCK WITH YOUR PROJECT!


SG
Scott G.
San Diego, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Scott said when he went in to this business he told the mechanic his issues and concerns. They understood and did exactly what he asked them to do down to the letter.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/28/2018

BEEN IN BUSINESS FOR OVER 35 YEARS, GREAT TO SEE AN OLD CLASSIC CAR! ESPECIALLY AMC! SEE YOU NEXT TIME, THANKS FOR YOUR BUSINESS AND REVIEW.


PH
Pete H.
Lakeside, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Pete said he was comfortable with the owner and what he wanted to do with his vehicle. He liked the owner a lot. He was a neat guy, with a good business.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/25/2018

Thanks for your business and review. Hope to see you for all your truck needs, till next time, Thank You!


GW
Grace W.
Carlsbad, CA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Grace said the staff took care of her. They went above and beyond to make sure her vehicle was taken care of.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/25/2018

Thanks for your review and business. We can service your VW next time it's due!


DC
DANNY C.
Jamul, CA
Dodge Ram Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Steve uses great common sense
I had two issues on my RV. While they could fix both, the fixes were expensive. He suggested we not get them fixed and assured not fixing them would cause no other damage
Steve V. from Van's Automotive responded on 06/18/2018

Thanks for your business,Happy Motoring!


GM
Gary M.
Lakeside, CA
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Gary said the work performed seems good, but he hasn't had time to get the vehicle smog tested.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/18/2018

After 4 years of not running it may take 200 miles to run all monitors. We will be here to help get it through, Thanks for your business and review.


TS
Todd S.
Santee, CA
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Todd said he received good service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/15/2018

Thanks Todd!  See you next visit.


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