Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

452 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


SJ
Samuel J.
San Diego, CA
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Samuel said this business has been working on this project for 3 years, and have not been able to get it right. His vehicle has big problems. The person working on it is doing the best he can, but the vehicle is still messed up. He has given him a lot of money, and it is still not running the way it should be running. He would like the vehicle to be fixed, otherwise he may have to get a lawyer involved.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2017

Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars  need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.   
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved. 


AH
Adam H.
San Diego, CA
Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Adam said he used to be a service advisor and they did not write out an invoice for him. All they did was scan his credit card and give him a receipt, which is actually illegal to do in the state of California.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2016

Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
If we can be of assistance please contact us.


MM
MITCHELL M.
El Cajon, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Excellent service and quality workmanship
From the front counter with Ben, to the technician Juan, to the owner Steve. Very professional automotive facility, quality work and great service. I am very happy with this shop and will continue to take my truck there!
Steve V. from Van's Automotive responded on 08/17/2018

Thanks for your business and hope to take care of all your Automotive needs!


MJ
Michael J.
Chula Vista, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Michael said he took his son's vehicle in the Ford dealership and they wanted to put a brand new engine into the vehicle for over $8,000. He took it into this business and they were able to go above and beyond to get the vehicle working for a fraction of the price. Steve and Ben were wonderful and really know what they're doing. He is unbelievably thankful for the service they provided.
This review was collected via phone interview by Customer Research Inc.

FW
Floyd W.
Lakeside, CA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Floyd said he has used this business for years and the service has always been very good.
This review was collected via phone interview by Customer Research Inc.

JR
Jennifer R.
Lakeside, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Jennifer said that they were prompt and up front.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
San Diego, CA
Chevrolet Forward Control
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
John said the business was able to do the work for a lower cost than what had been quoted.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/24/2018

THANKS JOHN, HOPE YOU MAKE IT TO BURNING MAN!


DZ
Dan Z.
El Cajon, CA
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Dan said this business has been amazing . They never try to overcharge or up sell him.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/18/2018

THANKS FOR YOUR BUSINESS PAST AND FUTURE, HOPE ALL WORKS OUT WITH THE SATURN


AB
Anna B.
San Diego, CA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Anna said Steve at this business was helpful and they provided information she did not know about.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 07/09/2018

THANKS FOR YOUR BUSINESS AND REVIEW. GOOD LUCK WITH YOUR PROJECT!


SG
Scott G.
San Diego, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Scott said when he went in to this business he told the mechanic his issues and concerns. They understood and did exactly what he asked them to do down to the letter.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/28/2018

BEEN IN BUSINESS FOR OVER 35 YEARS, GREAT TO SEE AN OLD CLASSIC CAR! ESPECIALLY AMC! SEE YOU NEXT TIME, THANKS FOR YOUR BUSINESS AND REVIEW.


PH
Pete H.
Lakeside, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Pete said he was comfortable with the owner and what he wanted to do with his vehicle. He liked the owner a lot. He was a neat guy, with a good business.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/25/2018

Thanks for your business and review. Hope to see you for all your truck needs, till next time, Thank You!


GW
Grace W.
Carlsbad, CA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Grace said the staff took care of her. They went above and beyond to make sure her vehicle was taken care of.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/25/2018

Thanks for your review and business. We can service your VW next time it's due!


DC
DANNY C.
Jamul, CA
Dodge Ram Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Steve uses great common sense
I had two issues on my RV. While they could fix both, the fixes were expensive. He suggested we not get them fixed and assured not fixing them would cause no other damage
Steve V. from Van's Automotive responded on 06/18/2018

Thanks for your business,Happy Motoring!


GM
Gary M.
Lakeside, CA
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Gary said the work performed seems good, but he hasn't had time to get the vehicle smog tested.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/18/2018

After 4 years of not running it may take 200 miles to run all monitors. We will be here to help get it through, Thanks for your business and review.


TS
Todd S.
Santee, CA
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Todd said he received good service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/15/2018

Thanks Todd!  See you next visit.


YL
Yvonne L.
El Cajon, CA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Yvonne said Steve is the best and most trustworthy mechanic in the area.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/15/2018

Thanks for your business and review! I hope all works out for you with the KIA. Let us know if we can help.


RO
Rachel O.
Jamul, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Rachel said the staff are friendly and honest.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/13/2018

Thanks for your business and review!  See you next visit!


DA
Denise A.
El Cajon, CA
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Denise said the staff was professional, the estimate was accurate, and the work was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/13/2018

Thanks for your business and review. See you next visit!


LG
Luis G.
San Ysidro, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Luis said the service was good and the employees were prompt with doing a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/12/2018

Thanks for your business and review. We hope all works out well with your truck.


Verified Customer
Santee, CA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
always does a great job!
We have used Van's for many years and many cars, the work has always been great and Steve and Ben are the best. We have recommended many people to them.
Steve V. from Van's Automotive responded on 06/01/2018

THANKS GERALD FOR YOUR REVIEW AND ON GOING BUSINESS!


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