Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

443 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


SJ
Samuel J.
San Diego, CA
Ford Mustang
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Samuel said this business has been working on this project for 3 years, and have not been able to get it right. His vehicle has big problems. The person working on it is doing the best he can, but the vehicle is still messed up. He has given him a lot of money, and it is still not running the way it should be running. He would like the vehicle to be fixed, otherwise he may have to get a lawyer involved.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2017

Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars  need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.   
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved. 


AH
Adam H.
San Diego, CA
Hyundai Accent
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Adam said he used to be a service advisor and they did not write out an invoice for him. All they did was scan his credit card and give him a receipt, which is actually illegal to do in the state of California.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2016

Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
If we can be of assistance please contact us.


GW
Grace W.
Carlsbad, CA
Volkswagen Tiguan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Grace said the staff took care of her. They went above and beyond to make sure her vehicle was taken care of.
This review was collected via phone interview by Customer Research Inc.

DC
DANNY C.
Jamul, CA
Dodge Ram Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Steve uses great common sense
I had two issues on my RV. While they could fix both, the fixes were expensive. He suggested we not get them fixed and assured not fixing them would cause no other damage
Steve V. from Van's Automotive responded on 06/18/2018

Thanks for your business,Happy Motoring!


GM
Gary M.
Lakeside, CA
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Gary said the work performed seems good, but he hasn't had time to get the vehicle smog tested.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/18/2018

After 4 years of not running it may take 200 miles to run all monitors. We will be here to help get it through, Thanks for your business and review.


TS
Todd S.
Santee, CA
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Todd said he received good service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/15/2018

Thanks Todd!  See you next visit.


YL
Yvonne L.
El Cajon, CA
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Yvonne said Steve is the best and most trustworthy mechanic in the area.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/15/2018

Thanks for your business and review! I hope all works out for you with the KIA. Let us know if we can help.


RO
Rachel O.
Jamul, CA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Rachel said the staff are friendly and honest.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/13/2018

Thanks for your business and review!  See you next visit!


DA
Denise A.
El Cajon, CA
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Denise said the staff was professional, the estimate was accurate, and the work was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/13/2018

Thanks for your business and review. See you next visit!


LG
Luis G.
San Ysidro, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Luis said the service was good and the employees were prompt with doing a diagnostic.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 06/12/2018

Thanks for your business and review. We hope all works out well with your truck.


Anonymous avatar
Verified Customer
Santee, CA
Chevrolet Corvette
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
always does a great job!
We have used Van's for many years and many cars, the work has always been great and Steve and Ben are the best. We have recommended many people to them.
Steve V. from Van's Automotive responded on 06/01/2018

THANKS GERALD FOR YOUR REVIEW AND ON GOING BUSINESS!


Anonymous avatar
Verified Customer
El Cajon, CA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Quality
Vans automotive have been very straight forward with the service and repairs of our vehicles. I have great trust in their work.
Steve V. from Van's Automotive responded on 05/30/2018

Thanks Mark for yor review and o going business for several years!


HF
Heath F.
El Cajon, CA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Heath said, this business was honest and informative with him about the repairs and he appreciated that.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 05/29/2018

HOPE ALL WORKS OUT FOR YOU! rEMEMBER US FOE ALL YOUR REPAIR NEEDS OR USED CAR INSPECTION!


GS
GARY S.
Santee, CA
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
honest and professional
Steve and Ben listened to my concerns, evaluated the vehicles error codes, thoroughly trouble shot the problems and then discussed them with me. They gave me options, I decided and they did exactly what was agreed to. On time and on budget, just the way it is supposed to be. I will be back.
Steve V. from Van's Automotive responded on 04/30/2018

Thanks Gary for your review and continued business!


GB
Gerri B.
El Cajon, CA
Mazda Mazda5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Gerri said the staff was nice and cooperative servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/26/2018

Thanks for your business & review! Happy Motoring!


RA
Ron A.
La Mesa, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Ron said Steve and the staff were stand up guys. They were honest and legitimate mechanics.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/19/2018

Thanks Ron for your review and your business. Gled we could help, see you next time!


WS
Warren S.
La Mesa, CA
Mercedes-Benz 450SL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Warren said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/19/2018

Thanks Warren for your review and your business.


JM
James M.
Vista, CA
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
James said the business did what he asked them to do in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/19/2018

Thanks for your business. Here in Calif. we don't see rust like back east! Boy am I glad. See you next visit.


RB
Richard B.
El Cajon, CA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Richard said the staff did a very good job. Their labor rate is very fair and they're very honest.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2018

THANKS FOR YOUR REVIEW AND YOUR BUSINESS! 


JP
Jaime P.
Ramona, CA
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Jaime said the employees were helpful and quick.
This review was collected via phone interview by Customer Research Inc.

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