Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

476 Reviews

100% Would Recommend
Latest Review 10 days ago

Reviews


SJ
Samuel J.
San Diego, CA
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2017 Category: Service
Samuel said this business has been working on this project for 3 years, and have not been able to get it right. His vehicle has big problems. The person working on it is doing the best he can, but the vehicle is still messed up. He has given him a lot of money, and it is still not running the way it should be running. He would like the vehicle to be fixed, otherwise he may have to get a lawyer involved.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2017

Samuel: As you well know your 1965 ford mustang came to me as a basket case. I have spent out of pocket over $4500.00 to try and make this project functional & relaiable and show my personal concern. One thing for sure I will never put an engine in a car that is NOT road ready. I have up held my end of the job even though 2 engine suppliers failed me, as well as defective parts of all sorts. Older cars  need a lot of attention and tinkering as well as good quality parts that are very hard to find in today's market.   
I will, once again , at NO expense to you, get your Mustang running due to poor quality componenets from major suppliers as far as the engine goes. I am sure you will experience furthur issues due to age of your vehicle and circumstances involved. 


AH
Adam H.
San Diego, CA
Hyundai Accent
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Adam said he used to be a service advisor and they did not write out an invoice for him. All they did was scan his credit card and give him a receipt, which is actually illegal to do in the state of California.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 04/18/2016

Adam: You must be mistaken as we have your signature on the original estimate for $281.00 to diagnosis, evaluate check engine light and smog test. Additional materials & paper work were also furnished. The final invoice was $176.00 after completing your vehicle. As I recall: Another shop told you your car would fail and charged you $35.00 with no paper work.
If we can be of assistance please contact us.


BO
BILL O.
Spring Valley, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Honest dependable work.
They go to extra lengths to solve and fix problems. Very quick in getting an appointment and very quick in servicing my truck. Answers all my questions and those that they can't answer, they point me in the direction to get answers.
Steve V. from Van's Automotive responded on 01/07/2019

THANKS FOR YOUR BUSINESS AND REVIEW. i HOPE YOUR BANKS SYSTEM PROBLEM GETS SOLVED.


GL
Gordon L.
El Cajon, CA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Gordon said Steve was honest. He provided good service.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Santee, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Steve said the employees were personable. They provided thorough service. They explained the work. They provided trustworthy service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 01/02/2019

Thanks Steve for your response and Business, Have a Happy New Year!


DR
Dave R.
Santee, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Dave said he loves this business and only takes his vehicle there for service.
This review was collected via phone interview by Customer Research Inc.

BN
Bryan N.
El Cajon, CA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
Bryan said the staff installed a part incorrectly, but they took care of it and made everything right.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 12/18/2018

SORRY FOR THE MISHAP, I KNOW ALL IS RIGHT, AGAIN THANKS FOR YOUR UNDERSTANDING.

Steve V. from Van's Automotive responded on 12/18/2018

SORRY FOR THE OVERSIGHT, I KNOW IT'S RIGHT NOW,AGAIN THANKS FOR  YOUR UNDERSTANDING.


EL
Eric L.
Santee, CA
Ford Cab
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Eric said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 12/18/2018

THANKS FOR YOUR REVIEW & BUSINESS


JB
JANET B.
El Cajon, CA
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Very courteous staff and convenient location.
Our family was highly recommended to Van's Auto for some repairs and we were not sure where to start. Steve did a complete check up on everything and prioritised what was needed with a very specific estimate and fit into our budget. He gave us a future estimate on what he recommends when we can return and treated us with extreme respect and professionalism, even took me back to the work bay to show me what was being done. I would highly recommended his business to anyone looking for good and honest working staff and people. Thank you Steve!!
Steve V. from Van's Automotive responded on 12/06/2018

Thanks for your new business and review. W would like to be your one stop shop for most all your automotive needs. We can chip away at your vehicles needs in line with your budget, again Thank You! STEVE Vanlandingham Owner


GS
GARY S.
Santee, CA
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Smog Check
Very quick and easy smog check. Steve also gave me a print out of the " check engine" error codes which was very helpful.
Steve V. from Van's Automotive responded on 12/05/2018

Thanks Gary. Those are "pending codes" llike looking into a crystal ball to tell the future. Progress in action.


TB
TARA B.
Lakeside, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great service
Great service always knowledgable straight foeward trustworthy advice and help for issues .
Steve V. from Van's Automotive responded on 11/15/2018

Thanks for yor business, Hope all works out with your 4 runner


DA
Doug A.
Lakeside, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Doug said the service was very good and the staff was very informative.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 11/13/2018

Thanks for your business and review, If you find a replacement vehicle be sure to bring it in BEFORE purchase. If you do decide to repair your Dodge , let us know.


KS
KERRIE S.
Santee, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Fast and efficient
I called vans automotive at eight in the morning. Steve was able to get my car in at 1 o’clock and even took the time to go for a drive with me to listen to the noise that my car was making. Wow, excellent service ! Steve called Me regarding the issues of my car as soon as he knew what was going on with it, and worked with me to get my car picked up. Thank you so much!
Steve V. from Van's Automotive responded on 11/05/2018

THANKS FOR YOUR BUSINESS. IF YOU FIND A NEWER USED CAR, BE SURE TO BRING IT IN FOR A PRE PURCHASE INSPECTION! SEE YOU NEXT TIME.


EF
ELLEN F.
Santee, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Routine service
I always feel comfortable having my car serviced here. I know they won't rip me off and will let me know when something needs attention.
Steve V. from Van's Automotive responded on 11/05/2018

THANKS ELLEN FOR YOUR SUPPORT AND BUSINESS. SEE YOU NEXT SERVICE.


SS
Shannon S.
El Cajon, CA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Shannon said they were nice and fast. She stated they were honest and the service was great.
This review was collected via phone interview by Customer Research Inc.

KG
Keith G.
Descanso, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Keith said the service was good. They were easy to work with and finished on time.
This review was collected via phone interview by Customer Research Inc.

WG
Wallace G.
El Cajon, CA
MG MGB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Wallace said he has used Steve since the early nineties. He has 3-4 vehicle that he relies on them to service. They're fabulous. Steve, Ben, and Ron are a great group and he's thankful for their good service. He would be lost without them.
This review was collected via phone interview by Customer Research Inc.

TO
Todd O.
El Cajon, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Todd said it was pretty good.
This review was collected via phone interview by Customer Research Inc.

AB
Andre B.
La Mesa, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Andre said it was excellent. They were up front about the engine that he should replace but also gave him the price to fix the engine.
This review was collected via phone interview by Customer Research Inc.
Steve V. from Van's Automotive responded on 10/25/2018

THANKS FOR YOUR BUSINESS. I HOPE YOU FIND AN EASIER WAY TO DELIEVER YOUR PRODUCTS. SEE YOU FOR FUTURE REPAIRS.


RB
RICHARD B.
El Cajon, CA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great Shop
The work was great. They always manage to fix my problem for a reasonable amount and in a minimum of time.

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