Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

867 Reviews

100% Would Recommend
85% Business Response
Latest Review about 17 hours ago

Reviews


Verified Customer
Allentown, PA
Scion xB
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2018
Did not reach out prior to service
The place was very clean and very busy. But is not very accommodating to anyone outside of the area. I got stuck and this shop was the closest place I could get to in the pouring rain. Because they were so busy at first they were not going to be able to look at it until Thursday the following week. So I was okay either I'd find away to get my car home or I had at least a week to get the money together if I was going to have them make the necessary repairs. How I looked at it I had time, I asked prior to making my final decision would I be charged a lot fee since they couldn't get a look at my car right away. I was told no. When I called to say I would be picking up the car to have it towed, I was informed they put my car in for diagnostic and they didn't call to let me know that they were doing it beforehand so I had to pay $41 on something that I actually didn't approve of because they didn't call me to let me know.
Greg S. from Steinbrenner Auto Sales And Service responded on 09/28/2018

We are sorry to hear that you were unhappy with our service. We try our best to accommodate all our customers and treat them fairly. When your vehicle was left here on Tuesday we explained our labor rates and what it would cost to have your vehicle diagnosed. At this time, we were not aware that you were going to have the vehicle towed elsewhere to have the work done. Our schedule was booked for the rest of the week, but when the guys got a break Thursday morning they pulled your vehicle in to see what it was going to need. They had a half an hour of time into your vehicle and you were charged half of the hourly rate explained to you. It was a surprise to us Thursday afternoon when you called and said you were getting the car towed to your garage for the work. We are sorry for the misunderstanding on our end 


TN
Tomasz N.
Mountain Top, PA
Pontiac Grand Prix
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/06/2018 Category: Service
Spoke with Yolanda. She said she did not like the people at the business. They were very sensitive, and she had to be careful of what she said.
This review was collected via phone interview by Customer Research Inc.
Greg S. from Steinbrenner Auto Sales And Service responded on 03/09/2018

Yolanda, we are sorry you feel that way. When our customers have issues we are more than happy to help. We feel like we did everything in our power to recifity the issue at no cost to you. 


SR
Shawn R.
Pennsylvania
Ford Econoline
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2015 Category: Service
Shawn said his vehicle was at the business all day and they should have known that he needed it as soon as possible. He would not recommend them as a result of this delay.
This review was collected via phone interview by Customer Research Inc.
Greg S. from Steinbrenner Auto Sales And Service responded on 07/13/2015

The customer never stated at the time he set up his appointment or dropped his vehicle off that he needed the vehicle by a certain time.

We always accommodate our customers needs, and adjust the daily schedule accordingly. 


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Bettyann G.
Freeland, PA
Subaru Legacy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Bettyann said the service was not perfect.
This review was collected via phone interview by Customer Research Inc.

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Elizabeth W.
Mountain Top, PA
Honda HR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Elizabeth said the staff provided good service, but the price was expensive.
This review was collected via phone interview by Customer Research Inc.

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Thomas D.
Drums, PA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/09/2018 Category: Service
Thomas said he takes his vehicles to the facility all the time. He likes the work they do.
This review was collected via phone interview by Customer Research Inc.
Greg S. from Steinbrenner Auto Sales And Service responded on 02/26/2018

Thank you Tom, we appreciate your business! 


JS
John S.
Mountain Top, PA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
John said he was satisfied with the service this business provided.
This review was collected via phone interview by Customer Research Inc.

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MICHAEL S.
Mountain Top, PA
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017
Clean, curtious, relaxed atmosphere.
Repairs are timely

NP
Nicholas P.
Saint Johns, PA
Chrysler 300M
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2017 Category: Service
Spoke with Michelle. She said this business is good and she likes them.
This review was collected via phone interview by Customer Research Inc.

TD
Thomas D.
Drums, PA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017 Category: Service
Thomas said this business accommodated him. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

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MICHAEL S.
Mountain Top, PA
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2017
service is personal
Easy to deal with.

JH
Jennifer H.
Mountain Top, PA
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017 Category: Service
Jennifer said this business took a little longer than usual for the service to be completed.
This review was collected via phone interview by Customer Research Inc.

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MICHAEL S.
Mountain Top, PA
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/29/2017
The facility is clean, the atmosphere is pleasent and the staff even the customers are friendly.
The service is competent, the pricing is fare and the pre and post appointment care is very professional.

HS
HELEN S.
Hunlock Creek, PA
Chevrolet Blazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2016
HONEST AND DON'T QUIT UNTIL THE PROBLEM IS FIXED.
HAD A PROBLEM WITH THE FUEL PUMP ON OUR BLAZER. IT KEPT BLOWING OUT. THE TEAM AT STEINBRENNERS HAD TO KEEP WORKING ON THE BLAZER, BUT IT IS RUNNING GREAT NOW. THANKS GREG.
Greg S. from Steinbrenner Auto Sales And Service responded on 11/17/2016

Thank you for the great review Helen, we appreciate your patience with the matter and hope to see you again! We value your business


RA
Rod Sr. A.
Mountain Top, PA
Cadillac CTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2016 Category: Service
Rod said he liked how the business looked and he hasn't had any problems with them.
This review was collected via phone interview by Customer Research Inc.

DM
DEBBIE M.
Mountain Top, PA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2016
Excellent sevice
good work and speedy
Greg S. from Steinbrenner Auto Sales And Service responded on 07/25/2016

Thank you for the great review Debbie, we appreciate your business! 


LA
Larissa A.
Mountain Top, PA
Chevrolet Cavalier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2016 Category: Service
Larissa said she had to bring her vehicle back due to a noise her vehicle was making. The noise was probably there before they made any repairs on her last visit.
This review was collected via phone interview by Customer Research Inc.

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GERRY S.
Mountain Top, PA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2016
last service
as always you guys give me excellent service. The only reason I didn't give you a 5 star rating is because of the tire pressure "idiot" light that refuses to go away

WB
Wayne B.
Mountain Top, PA
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2016 Category: Service
Wayne said he has gone to this business quite a few times and the oil changes have always been $38. He stated he does not understand why the last time he went in it was $73.
This review was collected via phone interview by Customer Research Inc.

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MELINDA H.
Wilkes Barre, PA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/17/2016
Fairness And honesty
Great work. Thankful for insurance too