By Verified Customer in Northridge, CA
AI continues to provide consistent and reliable service for maintenance as well as any additional repairs required for both of my vehicles. Very trustworthy as they are honest about what service is required and do not try to find additional items which would inflate the charges incurred. When additional service may be required outside of the normal maintenance items the explanation is clear and emphasizes potential safety concerns which need to be addressed. The level of competence in completing all of the work required is consistently at the highest standard.
By JOYCE R. in Van Nuys, CA
I have been a customer of Automotive Instincts for more than 25+ years. They are the best. Unlike dealerships, they do not “push work”. For about the last 6+ months, they have been monitoring a potential $500 repair, and they keep telling me, it’s fine, we’ll check on it next time you come in, unlike dealerships who say “it can go out anytime”. In 25+ years, every repair was done right the first time. Gary
By BARBARA O. in Northridge, CA
When ever I go to Automotive Instincts I am sure that my car will receive a thorough check-up. If there is any item that needs service I am told when I need to replace/repair the part. Sometimes they watch an item and let me know when the time has arrived to repair. They have been my mechanics for 25 years.
By LILY R. in Pacific Palisades, CA
Even for a minor tune up or oil change AI is the best. Honest prompt service. I drive 20 miles to come here.
By Steve F. in Granada Hills, CA
Steve said he's always happy with what the staff do for him.
By Verified Customer in Van Nuys, CA
They really care about the customers. Explains what is needed and what’s the time frame to get it done. They get you out as fast as possible.
By CATHERINE R. in Van Nuys, CA
Automotive Instincts is the main reason I chose to buy a Honda. I could have bought most any make, but finding a shop that is honest, competent, and fair is difficult. Maintenance and repairs are no longer thinning my wallet. Plus, I can wait in the comfortable lobby sipping complimentary coffee while the work is done. The staff makes people feel welcome, and they are very accommodating. When my car needed new wiper inserts, the shop did not have the part. Instead of making me come back another time or day, they went out of their way to get the part from the local Honda dealer while my car was being serviced. I appreciate and value this kind of service.
By Ray M. in Sunland, CA
I have been a very satisfied customer of Automotive Instincts since 1986. They have always provided excellent service and a positive & friendly atmosphere.
By ROSEMARIE G. in Reseda, CA
As expected all went well. They were able to order the parts I needed in a very short time. Called me when they came in and I was in and out within an hour. Staff is very friendly and and helpful. Waiting area is always very clean and the coffee is great!
By ROB R. in Northridge, CA
Always a pleasure, with great service.
By ROBERT A. in Granada Hills, CA
The shop has itemized the list of items requiring repair on prior visit. We coordinate repair strategies to control cost. For example, one item to replace was the timing belt. So we discussed that they also look at parts that can be viewed and assessed for possible repair or replacement such as the water pump. The shop evaluates the entire car and conveys of items that may need work in the future. They are upfront with their diagnosis including safety issues and repair cost.
By John H. in Winnetka, CA
John said this business is great.
By BART R. in Northridge, CA
Walked in on a Monday morning and they were able to fit me in. Very happy with the service on several cars in the past few years. I have recently recommended A.I. to my sister in law and she was impressed as well.
By STEVE B. in Valencia, CA
Trusted because the work is done as promised, on time and properly priced. I never worry that I’m going to have to do work done that isn’t needed. I trust the staff and appreciate the business very much.
By ELIZABETH S. in Northridge, CA
I highly recommend Automotive Instincts. Always great service and a wonderful team!
By MARY C. in Northridge, CA
Please change my mileage on this survey . You have it entered incirrectly
By CATHY G. in Van Nuys, CA
For the last 20+ years my experience at Automotive Instincts has always been very good. I always get an explanation of my problem/s and solution/s in terms I can understand. There are never any hidden charges, and I'm always kept informed of any problems that they notice. If a repair could wait I'm given the option to wait or take care of it. Repairs are never done without my notification and approval. If I decided to play the lottery and won, the car/s I buy would only be the makes that they service. Thank you to Al, Edwin and all the techs who provide quality work.
By Helen S. in Canoga Park, CA
Helen said the staff is always honest about her vehicle's needs and the service is great.
By GARY D. in Valencia, CA
Steve and his staff are very courteous, honest and the work done is meticulous !!!!
By PATRICK K. in Northridge, CA
great personal service, repairs and servicing all top notch, they will work with you to accomodate your schedule