• Would recommend?
    Yes
    Consistent, reliable service

    By Verified Customer in Northridge, CA

    AI continues to provide consistent and reliable service for maintenance as well as any additional repairs required for both of my vehicles. Very trustworthy as they are honest about what service is required and do not try to find additional items which would inflate the charges incurred. When additional service may be required outside of the normal maintenance items the explanation is clear and emphasizes potential safety concerns which need to be addressed. The level of competence in completing all of the work required is consistently at the highest standard.

    Vehicle:
    Honda Accord Coupe

    Service Date:
    10/09/2018

  • Would recommend?
    Yes
    Automotive instincts review, they are the best

    By JOYCE R. in Van Nuys, CA

    I have been a customer of Automotive Instincts for more than 25+ years. They are the best. Unlike dealerships, they do not “push work”. For about the last 6+ months, they have been monitoring a potential $500 repair, and they keep telling me, it’s fine, we’ll check on it next time you come in, unlike dealerships who say “it can go out anytime”. In 25+ years, every repair was done right the first time. Gary

    Vehicle:
    Honda CR-V

    Service Date:
    06/20/2018

  • Would recommend?
    Yes
    I always get excellent service!

    By BARBARA O. in Northridge, CA

    When ever I go to Automotive Instincts I am sure that my car will receive a thorough check-up. If there is any item that needs service I am told when I need to replace/repair the part. Sometimes they watch an item and let me know when the time has arrived to repair. They have been my mechanics for 25 years.

    Vehicle:
    Toyota Avalon

    Service Date:
    06/14/2018

  • Would recommend?
    Yes
    Always great service

    By LILY R. in Pacific Palisades, CA

    Even for a minor tune up or oil change AI is the best. Honest prompt service. I drive 20 miles to come here.

    Vehicle:
    Acura

    Service Date:
    12/22/2017

  • Would recommend?
    Yes

    By Steve F. in Granada Hills, CA

    Steve said he's always happy with what the staff do for him.

    Vehicle:
    Honda Civic

    Category:
    Service

    Service Date:
    12/04/2018

  • Would recommend?
    Yes
    They really know and values the customers.

    By Verified Customer in Van Nuys, CA

    They really care about the customers. Explains what is needed and what’s the time frame to get it done. They get you out as fast as possible.

    Vehicle:
    Honda Civic Coupe

    Service Date:
    12/04/2018

  • Would recommend?
    Yes
    I wouldn't take my honda anywhere else.

    By CATHERINE R. in Van Nuys, CA

    Automotive Instincts is the main reason I chose to buy a Honda. I could have bought most any make, but finding a shop that is honest, competent, and fair is difficult. Maintenance and repairs are no longer thinning my wallet. Plus, I can wait in the comfortable lobby sipping complimentary coffee while the work is done. The staff makes people feel welcome, and they are very accommodating. When my car needed new wiper inserts, the shop did not have the part. Instead of making me come back another time or day, they went out of their way to get the part from the local Honda dealer while my car was being serviced. I appreciate and value this kind of service.

    Vehicle:
    Honda Civic Coupe

    Service Date:
    12/01/2018

  • Would recommend?
    Yes
    Service, quality and personal relationship

    By Ray M. in Sunland, CA

    I have been a very satisfied customer of Automotive Instincts since 1986. They have always provided excellent service and a positive & friendly atmosphere.

    Service Date:
    11/21/2018

  • Would recommend?
    Yes
    Great service.

    By ROSEMARIE G. in Reseda, CA

    As expected all went well. They were able to order the parts I needed in a very short time. Called me when they came in and I was in and out within an hour. Staff is very friendly and and helpful. Waiting area is always very clean and the coffee is great!

    Vehicle:
    Hyundai Sonata

    Service Date:
    11/21/2018

  • Would recommend?
    Yes
    Service was great, but al's stories are priceless.

    By ROB R. in Northridge, CA

    Always a pleasure, with great service.

    Vehicle:
    Toyota Avalon

    Service Date:
    11/16/2018

  • Would recommend?
    Yes
    Repair of 2004 honda accord v6

    By ROBERT A. in Granada Hills, CA

    The shop has itemized the list of items requiring repair on prior visit. We coordinate repair strategies to control cost. For example, one item to replace was the timing belt. So we discussed that they also look at parts that can be viewed and assessed for possible repair or replacement such as the water pump. The shop evaluates the entire car and conveys of items that may need work in the future. They are upfront with their diagnosis including safety issues and repair cost.

    Vehicle:
    Honda Accord Sdn

    Service Date:
    11/15/2018

  • Would recommend?
    Yes

    By John H. in Winnetka, CA

    John said this business is great.

    Vehicle:
    Toyota Tacoma

    Category:
    Service

    Service Date:
    11/14/2018

  • Would recommend?
    Yes
    Great reprutation for satisfied customers with no hassle.

    By BART R. in Northridge, CA

    Walked in on a Monday morning and they were able to fit me in. Very happy with the service on several cars in the past few years. I have recently recommended A.I. to my sister in law and she was impressed as well.

    Vehicle:
    Nissan Altima

    Service Date:
    10/29/2018

  • Would recommend?
    Yes
    Trusted

    By STEVE B. in Valencia, CA

    Trusted because the work is done as promised, on time and properly priced. I never worry that I’m going to have to do work done that isn’t needed. I trust the staff and appreciate the business very much.

    Vehicle:
    Lexus LS 430

    Service Date:
    11/12/2018

  • Would recommend?
    Yes
    Great service

    By ELIZABETH S. in Northridge, CA

    I highly recommend Automotive Instincts. Always great service and a wonderful team!

    Vehicle:
    Toyota Camry

    Service Date:
    11/09/2018

  • Would recommend?
    Yes
    Follow up & did a great job. also the place looksgreat

    By MARY C. in Northridge, CA

    Please change my mileage on this survey . You have it entered incirrectly

    Vehicle:
    Honda Civic Sdn

    Service Date:
    11/06/2018

  • Would recommend?
    Yes
    Great service.

    By CATHY G. in Van Nuys, CA

    For the last 20+ years my experience at Automotive Instincts has always been very good. I always get an explanation of my problem/s and solution/s in terms I can understand. There are never any hidden charges, and I'm always kept informed of any problems that they notice. If a repair could wait I'm given the option to wait or take care of it. Repairs are never done without my notification and approval. If I decided to play the lottery and won, the car/s I buy would only be the makes that they service. Thank you to Al, Edwin and all the techs who provide quality work.

    Vehicle:
    Honda Fit

    Service Date:
    11/02/2018

  • Would recommend?
    Yes

    By Helen S. in Canoga Park, CA

    Helen said the staff is always honest about her vehicle's needs and the service is great.

    Vehicle:
    Honda Civic Sdn

    Category:
    Service

    Service Date:
    10/30/2018

  • Would recommend?
    Yes
    Gary dellamalva

    By GARY D. in Valencia, CA

    Steve and his staff are very courteous, honest and the work done is meticulous !!!!

    Vehicle:
    Lexus RX

    Service Date:
    10/31/2018

  • Would recommend?
    Yes
    Service, pricing and courtesy

    By PATRICK K. in Northridge, CA

    great personal service, repairs and servicing all top notch, they will work with you to accomodate your schedule

    Vehicle:
    Honda Fit

    Service Date:
    10/26/2018