By Verified Customer in Northridge, CA
AI continues to provide consistent and reliable service for maintenance as well as any additional repairs required for both of my vehicles. Very trustworthy as they are honest about what service is required and do not try to find additional items which would inflate the charges incurred. When additional service may be required outside of the normal maintenance items the explanation is clear and emphasizes potential safety concerns which need to be addressed. The level of competence in completing all of the work required is consistently at the highest standard.
By JOYCE R. in Van Nuys, CA
I have been a customer of Automotive Instincts for more than 25+ years. They are the best. Unlike dealerships, they do not “push work”. For about the last 6+ months, they have been monitoring a potential $500 repair, and they keep telling me, it’s fine, we’ll check on it next time you come in, unlike dealerships who say “it can go out anytime”. In 25+ years, every repair was done right the first time. Gary
By BARBARA O. in Northridge, CA
When ever I go to Automotive Instincts I am sure that my car will receive a thorough check-up. If there is any item that needs service I am told when I need to replace/repair the part. Sometimes they watch an item and let me know when the time has arrived to repair. They have been my mechanics for 25 years.
By LILY R. in Pacific Palisades, CA
Even for a minor tune up or oil change AI is the best. Honest prompt service. I drive 20 miles to come here.
By BRIANNA M. in North Hills, CA
I’ve been going here for the past year or so and I will never go anywhere else. Edwin is so helpful and sweet and the prices are so fair. Many mechanics seem to make up problems to drain more money out of people but this place has never once made me question them! I recommend them to everyone now
By BRIAN G. in Northridge, CA
We've been taking our cars here for service for 20 years. Automotive Instincts provides great automotive repairs and service with very professional and personable personnel. I am confident bringing our cars here for any issue. And, we use our AAA membership to get a discount.
By RICHARD G. in Westlake Village, CA
I've been taking my truck to AI for many years - I continue to have nothing but good experiences. Most recently I had to have my truck towed in and AI made everything easy. First, I didn't have to arrive with the vehicle as I was able to simply have the tow-truck driver drop it off. Very quickly the diagnosis was complete, problems identified and work initiated. Going in I knew I needed additional work done on the brakes and I also needed new tires - they handled it all. They even beat the price of the same set of tires from my usual source. The car was available for my pick-up as agreed. Not only were all the repairs done to my satisfaction, I received a pleasant surprise with AI cleaning my foggy head light filters at no charge - just because. Now they are clear and the lights shine brightly! Like I said, nothing but good experiences. Richard.
By Leonard L. in Reseda, CA
Leonard said that he's pleased with their work.
By ELEANOR W. in Sherman Oaks, CA
I’ve been dealing with them for over 15 yrs. have always received the best recommendations and courteous service. I trust them completely.
By Verified Customer in Newhall, CA
Excellent staff and service always very informative!
By JACKY H. in Woodland Hills, CA
Edwin always provides fast and expedite service. My horn was not working and got it fixed in a day.
By ROB R. in Northridge, CA
Always great service at a fair cost. What more can I say.
By PERRY J. in Santa Clarita, CA
Always good at finding and fixing problems. Great personal service. Everyone should have their service work performed here. Thank you Steve and Edwin.
By CATHY G. in Van Nuys, CA
I have never left this shop not knowing what was wrong with my vehicle; a clear layman's explanation is always given. No work is ever done without my approval. I have been a customer for approximately 30 years. I only buy vehicles they service. Great workshop.
By ANGEL B. in Canoga Park, CA
There’s no mistake if you want to feel safe and secure this is the place to go, and again I must give a shout out to Edwin. I sat there waiting for my car this morning and witness how he handle all the clients 4 to be precise with a very knowledgeable and respectful manner. I have no problem recommending this facility they do great reasonable work you can’t beat them. I’m proud to be a customer and will remain one as long as I can it’s worth it.
By GARY S. in Valencia, CA
I have been a customer of Automotive Instincts for 30 years. Whether it’s an oil change or major repair, Steve , Edwin, and the staff are the best. The service is always done right, and my car is ready when promised. They are the best.
By JOSEPH L. in Northridge, CA
I was once again impressed with the customer sewrvice and the professionalism of the staff
By Verified Customer in Encino, CA
I am very happy with the service.
By MADELEINE P. in Northridge, CA
I had a battery problem. The owner of the company went out of his way to help me and solve the problem. I have been happy with Automotive Instincts' services for close to 30 years and will continue to seek their help whenever needed.
By Pete T. in Los Angeles, CA
Spoke with Rebecca. Rebecca said they did the work good. They have fair pricing and they are very courteous.