Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

1477 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


GD
GEORGE D.
Northridge, CA
Toyota Prius v
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Integrity, skill and longevity
The title says it all!

MG
MIKE G.
Van Nuys, CA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Very professional
Great team who is always straight forward.

RB
ROBERT B.
Castaic, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Great Place
I've been going to Automotive Instincts (formerly Steve's Independent) for over 25 years. They are honest and do the job right the first time. I've never had to bring the car back because it wasn't handled properly the first time. They're not the cheapest place around for sure (little less than Dealer), but you know you're getting high quality work and recommendations for repairs only on what "needs" to be done. They're not going to gouge you or tell you to fix something unless it's necessary

MM
MEG M.
Sherman Oaks, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Needed a Look-See before buying
Great mechanics. Took time, did a fantastic inspection & helped me make a decision. {also, helped the friend I was going to buy car from find a non-Japanese car mechanic in the area].

EVERYBODY @ Auto Insts are The Best. Cheers

AH
ANNE H.
Northridge, CA
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019
Still my favorite place
I always feel confident when I bring my little Honda Fit here for servicing, trusting that they're honest and know what they're doing; plus, their customer service is great!

This time I did have a couple of disappointments, unnoticed until I was back home. First, they'd tightened my emergency brake so tightly that I have to use two hands to pull it up at all, and two hands to release it! It's gotten a bit easier in the days following, but next time I'll check it before leaving.

And second, I discovered I was charged for a replacement of the window wiper for the back window, which I'm sure wasn't needed since I've probably used it once in the 10+ years I've owned the car; I find those wipers useless! It didn't cost me much, but I wish I'd realized they were including that when they replaced the other wipers.

But other than that, no complaints!

EG
Ernie G.
Stevenson Ranch, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2018 Category: Service
Ernie said the service was good and didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Northridge, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Kim said she's been a long time customer for over 20 years.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Northridge, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Kim said she's been a long time customer for over 20 years.
This review was collected via phone interview by Customer Research Inc.

DR
Delores R.
Granada Hills, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017 Category: Service
Delores said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MQ
MARLEIM Q.
Sylmar, CA
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
La eficiencia
Me encanta llevar mi carrito porque se que siempre buscan la manera de que mi reparación sea de calidad pero sobre todo economica💃🏻💃🏻

MQ
MARLEIM Q.
Sylmar, CA
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
La rapides de su servicio
Muy amables y eficientes en su servicio sobre todo en sus recomendaciones

SR
Stan R.
Van Nuys, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Stan said he has been going to the business for 15 years and this is the only place he goes to.
This review was collected via phone interview by Customer Research Inc.

JM
June M.
Granada Hills, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
June said she has been going to the business for years and she always gets the best of service.
This review was collected via phone interview by Customer Research Inc.

ES
Elizabeth S.
Northridge, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Elizabeth said the customer service was good. The turnaround time was good and her vehicle is working. She would definitely return to them.
This review was collected via phone interview by Customer Research Inc.

KK
Kirill K.
Northridge, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Kirill said he is satisfied with the service at the business.
This review was collected via phone interview by Customer Research Inc.

MA
MIKE A.
Winnetka, CA
Acura 2.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017
Always fair and square
I brought my cars here for years and the service has always been fair and courteous.

JM
John M.
Northridge, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
John said he has been visiting this business for years and they always do an excellent job. They were very reasonably priced and very attentive to things he would have never thought of. He appreciates their convenient location and all their good service over the years.
This review was collected via phone interview by Customer Research Inc.

KK
Kristen K.
Encino, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Kristen said this business provided her with fast service and their personnel were nice.
This review was collected via phone interview by Customer Research Inc.

FY
Felix Y.
Northridge, CA
Lexus GS 450h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Felix said he is very happy with the service at this business.
This review was collected via phone interview by Customer Research Inc.

MN
Murray N.
Reseda, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Murray said he was well satisfied with the service he received from this business.
This review was collected via phone interview by Customer Research Inc.