Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

537 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 7 days ago

Reviews


FP
Fred P.
Virginia
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Fred said he refused to pay this business for the service. He said he would agree to pay something but not more than $30.00. The staff agreed and he left. The owner heard every thing that was said and pretty much sat in the middle. He was totally frustrated. He is never going back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Fred said it was a bad experience. The manager was rude and said bad things. It was expensive and he had to pay $178. The manager would not give his wife the keys to the vehicle. He was not happy and will not recommend them and will not be back.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Hunters Woods Exxon responded on 08/24/2018

Fred brought in his MERCEDES and requested the battery to be checked/recharged and the charging system to be rechecked. We load tested the battery, did a complete check on the starting and charging systems and recharged the battery followed by another load test. That consumed a standard 1.5 technician hours totaling $178. (No problems were found other than a dead battery due to a light the owner left on) When Fred and his wife came in to pick up the vehicle, Fred's wife said she did not have enough money or capability to be able to pay $178. When I asked Fred if he thought any work and diagnosing on his car would be free he said Autozone would have done the same thing for free but we were more convenient and he wouldn't need to remove the battery to be recharged. I told him we have to charge for what we do because it costs money to be open and my technicians only get paid by doing work we can bill the customer for. He then replied that it should only have cost something like $35 for the convenience. I said that doesn't even make it worthwhile to have opened the hood on his car and for that small of an amount I would have refused the vehicle. He and his wife got loud and were making a scene in the cashier area so I reduced the bill to $35 (which also means my technician only gets $10 for his 1.5 hours of time spent on the vehicle) so that they could "afford" to pay the bill and then invited them to take their business elsewhere in the future. Fred's wife even expressed that she didn't care about my tech not getting paid for his time spent even though I explained that she was essentially taking food off of his table.

"Just because you can buy a Mercedes doesn't entitle you to special privileges and free service. Nor does it mean that you are better than anyone else"...Unknown

Mark Reichard
Service Manager

7038600414
Mark R. from Hunters Woods Exxon responded on 09/24/2018

I am very pleased that Fred will not return. He and his wife both believe that the world owes them everything and that he should get services for free even though he is NOT loyal to anyone with his business. He will not be missed. There are tens to hundreds of much more pleasant customers more than happy to take his place as patrons of this establishment.

Mark Reichard

Mark Reichard
Service Manager
7038600414

RE
Rob E.
Virginia
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Rob said there has been no change. The business has done nothing. The person that worked on his vehicle contacted him threatening to take legal action.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Rob said he will be taking legal action against the business, because the business performed some work on the vehicle that was not authorized by the owner. The business gave him a call and told him his vehicle was ready to be picked up. When he arrived at the business, his vehicle was up on the rack. They were still working on it. When he told the staff that someone had called him to advise him that his vehicle was ready, they called him a liar.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Hunters Woods Exxon responded on 02/20/2018

Under no circumstances did I EVER call Mr. Elliot a liar, I never used those words or inferred the same. Mr Elliot is also saying that we completed work on the vehicle that was not authorized, HOWEVER I have all of the phone call notes showing that all work WAS authorized by either himself or his wife. My information can also be collaborated by my office staff who also participated in the conversations. Mr. Elliot's wife was present at the time of pick up (she PAID for the repairs, she SIGNED the invoice and is the owner operator of the vehicle) and expressed that she was satisfied with the work and extra attention to detail to make her vehicle safe and keep her and her passengers from risk of carbon monoxide poisoning due to all of the exhaust leaks. At the time of pick up Mrs. Elliot had to tell her husband to calm down because a 10 minute delay to finish up the vehicle was not going to impact her departure in the vehicle for an out of town trip. When a follow up call was made to Mr. Elliot to inquire which repairs were not authorized and what would he be taking "legal" action about, he had no idea and instead responded gruffly "You know what they were!" and promptly hung up. The vehicle had been dropped off on Friday 2-9-18 late with no appointment and was delivered Saturday morning 2-10-18 completely diagnosed and repaired which required late after hours work on Friday and putting priority on their repairs over other cars already waiting. The welding repair work that had to be added on to the original estimate cost $164.84 and saved an otherwise broken out left side exhaust manifold/catalytic converter that is special order and lists for $512.87; also, $87.91 for welding two rust out holes in the rear pipe in front of the muffler that otherwise would have required a replacement pipe that is special order and lists at $213.98. Only $252.75 worth of repairs had to be added and was approved by Mr./Mrs. Elliot instead of $726.85 worth of parts and $164.84 worth of labor that any other shop unable to weld would have charged.

Mark Reichard
Service Manager
7038600414

RH
Ron H.
Reston, VA
Saturn Aura
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018
Updated after speaking with Mark.
Mark did follow up with me, and listened to my concerns, and talked about what he was doing to ensure this sort of circumstance never happened again. I agreed it was an unusual happenstance given the good care we've had over the years, and he assured me that he wanted my business. I agreed that we'd give them another chance.

I've felt very well cared for by this local business over the years, and it's important to have mechanics you can trust caring for your vehicles. With Mark's assurances, I will be returning, and look forward to restoring the high confidence I've had in them.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2018
Disappointing service with latest visit
Have been doing business with this station for roughly a decade, with generally a favorable experience. However our latest experience was extremely upsetting. Took the vehicle in for repairs on Friday morning and based on initial feedback expected the vehicle back the same day or the following day. Saturday came with no updates. I called (to find out work hadn't started) and visited and left with the impression it would be done by Monday morning. Called multiple times on Monday, and finally was told he'd be working late and expected the car to be done by Tuesday morning. Tuesday around noon I was told it would be done by 2:30 (which suggested the work still hadn't been started). Between 3 and 3:30 when I visited it wasn't done but was at least up on the rack. Came back at 6, and then finally picked up the car around 7. -- I understand things happen, but communication was non-existent and I spent significant time trying to get updates. -- If this will be the standard of care going forward, I won't be returning.
Mark R. from Hunters Woods Exxon responded on 02/20/2018

I contacted the customer and we were able to arrive at an understanding of each other and the customer stated he would like to continue to have our shop do his auto repairs in the future.

Mark Reichard
Service Manager
7038600414

EP
Erik P.
Reston, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Erik said the employees explained his service repair. They rectified his service issues.
This review was collected via phone interview by Customer Research Inc.

IM
Iga M.
Herndon, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Iga said her experience was great, and the staff knows what they are doing. She had gotten a diagnostic at a different facility with a long list of things that needed service, but when she came to this business, they told her much of it was not necessary and found a few other things that should be done. She is happy to have found them and plans to be back.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Reston, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
2005 Prius A/C repair
Excellent service experience. Prompt and courteous staff. Found an obscure leak and replaced the defective valves for just under $200. I'm a repeat customer and uniformly am very well satisfied. Trustworthy service.

SK
Sidney K.
Reston, VA
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Sidney said that the place provided him with good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Reston, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Doctor Mark
Mark is a true master technician/mechanic. Drawing from a broad knowledge base and lots of experience, he seems to have a keen and accurate sense when diagnosing a problem and the ability to clearly explain the problem and the decisions he makes. He also seems to have a good team that follow his guidance. So far, the the only problem I see is his popularity!

ME
Michael E.
Reston, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Camry repair
The work was well done. We will continue to have are cars repaired here.

CH
Coker H.
Reston, VA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Coker said they were very helpful and she will definitely recommend to her friends.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Reston, VA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Oil change and radiator inspections
Thank you for your diligence and work you performed on my Nissan XTerra.

WB
Warren B.
Reston, VA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Friendly, prompt and professional service.
Hunters Woods station took great care of me and my LeSabre. I dropped in without an appointment. They squeezed me in and took care of my oil change. I did not have to wait long.

JB
Jeannine B.
Reston, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Great service!
I called and asked if there was availability for an oil change and was told that they had openings. My car was taken in immediately. I was told it would be ready in 40 minutes and it was. The woman in customer service was friendly and efficient.

MM
Micki/Nicole M.
Reston, VA
Cadillac ATS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Excellent service!
I had my oil changed and my car was ready before I expected it. The cost was less than they estimated, and they saved me a little money by having me not do something that I thought I needed but didn't. Instead of doing it and charging me, they advised that I really didn't need it!!! I really appreciate the honest advice!

FB
Francisco B.
Reston, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Exelente trabajo
Exelente servicio muy buen precio

MF
MATT F.
Reston, VA
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2019
Do what you ask and done when they say
I just had my oil changed and tires rotated, but I was pleasantly surprised that they actually finished when they said it would be done, and they actually CONTACTED ME when it was finished.

TC
THOMAS C.
Herndon, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
Reliable Auto Service
Hunters Woods Exxon provides reliable auto care at an affordable price.

NG
Nancy G.
Reston, VA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2019
Back to Great Local Mechanic
So I had a bad experience the last time I visited this Exxon. Basically waited all day for them to fix my car only to find out they hadn’t done anything when I came to pick it up. Because this was the one and only time I’ve experienced less than great service, I decided to give them another try. So happy I did! Super fast, high quality service! Back to what I expected at this local garage. I guess everyone is entitled to a bd day once in a while.

Verified Customer
Reston, VA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Manager was serious & helpful
Left my vehicle over night because of a flat tire, came in the next day was fixed and ready to go.

EP
Erik P.
Reston, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Erik said he was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.