Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

537 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 6 days ago

Reviews


Verified Customer
Reston, VA
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2019
BAD AND NASTY SERVICE
I whent for oil change service, and they spill oil everywhere, they Didn’t clean my car smell sooo BAD.
Mark R. from Hunters Woods Exxon responded on 02/08/2019

Isabel,

I'm so sorry you had a bad experience with an oil change here. Please bring your vehicle back by so that we can fix the problem by cleaning everything up. In addition, as a show of good will on our part, I would like to offer you a free oil change on your vehicle the next time it is due.

Mark Reichard
Service Manager
7038600414

GP
Georgina P.
Reston, VA
Mazda CX-5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2018
Mazda CX-5 30K service
The bill was twice what was quoted ahead of time. I also never got clarification on my stated concern about the slow cold start and if the battery was fully functional. I tried to stick around and talk to the station manager about it, but he was busy.
Mark R. from Hunters Woods Exxon responded on 11/23/2018

Hi Georgina,
I apologize if you were somehow led to believe a 30k mile service would only cost $100 (half of what your bill was since you stated in your review that your bill was twice what was quoted). A synthetic oil change is $65 by itself as stated on the price board above the service counter (with no charge for labor); a tire rotation is $29.95, also as stated on the price board and your cabin filter cost $48 plus $43.96 in labor (since it is buried under various panels that must be removed first). The balance of that is taxes which is entirely up to the Commonwealth and I have no control over that. I remember talking to you on the phone on Saturday about bringing the car in on Monday and looking up the recommended items of service for 30k miles. I remember telling you over the phone that most of the service was "inspect", not replace, and that the replacement items were oil, oil filter, cabin filter and then rotate the tires. The whole list of other inspection items was gone through and accomplished no charge as part of the service, unlike what the dealer would have done. No mention of a battery or a charging system check request was written on the work order by you so of course we did not perform a battery or charging system check. Those electrical services are generally not required on only a 2 year old/30k mile car. I hope this clarifies things for you and can then reevaluate your review.

Mark Reichard
Service Manager
7038600414

IG
Ian G.
Reston, VA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Great service at the right price.
Great service and well priced.

TB
Thomas B.
Reston, VA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Thomas said they seemed to have pretty good prices and the service was done pretty fast.
This review was collected via phone interview by Customer Research Inc.

SK
Sandy K.
Reston, VA
Nissan Rogue
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/03/2018 Category: Service
Sandy said she was not happy at all with her experience at this business. She went in for a regular tire. She asked if she could leave the vehicle there while she went next door. When she came back, an employee said the damage on the side of the tire cannot be repaired, it must be replaced. He had taken the tire off, and replaced it with a donut. She told him she needed time to make a decision, so he took the tire off and put it in the trunk. The next day, it took almost all day to install it. She asked for everything to be put back the way it was. It was the 1st time she had used the donut. She said it was done very sloppily. She noticed a bottle of soda in the trunk. He had put the donut back in on top of the soda, and it had exploded. He didn't offer to clean it. She drove off and saw the pressure on that tire was at 42, and on the rest of the tires it was at 32. She was charged again to correctly put on the tire. The business did waive that, in the end. The customer service was not supported with a simple tire pressure check before returning the vehicle to her.
This review was collected via phone interview by Customer Research Inc.

FP
Fred P.
Virginia
Mercedes-Benz GLK-Class
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Fred said he refused to pay this business for the service. He said he would agree to pay something but not more than $30.00. The staff agreed and he left. The owner heard every thing that was said and pretty much sat in the middle. He was totally frustrated. He is never going back.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Fred said it was a bad experience. The manager was rude and said bad things. It was expensive and he had to pay $178. The manager would not give his wife the keys to the vehicle. He was not happy and will not recommend them and will not be back.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Hunters Woods Exxon responded on 08/24/2018

Fred brought in his MERCEDES and requested the battery to be checked/recharged and the charging system to be rechecked. We load tested the battery, did a complete check on the starting and charging systems and recharged the battery followed by another load test. That consumed a standard 1.5 technician hours totaling $178. (No problems were found other than a dead battery due to a light the owner left on) When Fred and his wife came in to pick up the vehicle, Fred's wife said she did not have enough money or capability to be able to pay $178. When I asked Fred if he thought any work and diagnosing on his car would be free he said Autozone would have done the same thing for free but we were more convenient and he wouldn't need to remove the battery to be recharged. I told him we have to charge for what we do because it costs money to be open and my technicians only get paid by doing work we can bill the customer for. He then replied that it should only have cost something like $35 for the convenience. I said that doesn't even make it worthwhile to have opened the hood on his car and for that small of an amount I would have refused the vehicle. He and his wife got loud and were making a scene in the cashier area so I reduced the bill to $35 (which also means my technician only gets $10 for his 1.5 hours of time spent on the vehicle) so that they could "afford" to pay the bill and then invited them to take their business elsewhere in the future. Fred's wife even expressed that she didn't care about my tech not getting paid for his time spent even though I explained that she was essentially taking food off of his table.

"Just because you can buy a Mercedes doesn't entitle you to special privileges and free service. Nor does it mean that you are better than anyone else"...Unknown

Mark Reichard
Service Manager

7038600414
Mark R. from Hunters Woods Exxon responded on 09/24/2018

I am very pleased that Fred will not return. He and his wife both believe that the world owes them everything and that he should get services for free even though he is NOT loyal to anyone with his business. He will not be missed. There are tens to hundreds of much more pleasant customers more than happy to take his place as patrons of this establishment.

Mark Reichard

Mark Reichard
Service Manager
7038600414

AQ
Abdul Q.
Reston, VA
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/13/2018
Ripped off
I entered the the shop to fix the heater and as soon as he found the issue he didn't tell me what was wrong or what he was fixing and after he showed me that all he did was push something in for that he charged me $178 which is very extrodianary and unacceptable. For what he did he charged me to much. On top of that he didn't treat me very nice he was very rude and did not give me the proper run down for fixing what was broken. The workers name was Marc and I am a returning customer this is obsered to me. He even when to say if I didn't pay to walk out and he would keep my car this is just very terrible.

CP
Cynthia P.
Reston, VA
Mazda MPV
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2018
It took 3 weeks until I got my car back and they did not fix it.
If you are looking for more then an oil change be ready to be disappointed.
I took about 3 weeks and got the same feedback "Need more time to figure it out"
when I got back my car and went to the dealer it was done in a few hours.

RE
Rob E.
Virginia
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Rob said there has been no change. The business has done nothing. The person that worked on his vehicle contacted him threatening to take legal action.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2018 Category: Service
Rob said he will be taking legal action against the business, because the business performed some work on the vehicle that was not authorized by the owner. The business gave him a call and told him his vehicle was ready to be picked up. When he arrived at the business, his vehicle was up on the rack. They were still working on it. When he told the staff that someone had called him to advise him that his vehicle was ready, they called him a liar.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Hunters Woods Exxon responded on 02/20/2018

Under no circumstances did I EVER call Mr. Elliot a liar, I never used those words or inferred the same. Mr Elliot is also saying that we completed work on the vehicle that was not authorized, HOWEVER I have all of the phone call notes showing that all work WAS authorized by either himself or his wife. My information can also be collaborated by my office staff who also participated in the conversations. Mr. Elliot's wife was present at the time of pick up (she PAID for the repairs, she SIGNED the invoice and is the owner operator of the vehicle) and expressed that she was satisfied with the work and extra attention to detail to make her vehicle safe and keep her and her passengers from risk of carbon monoxide poisoning due to all of the exhaust leaks. At the time of pick up Mrs. Elliot had to tell her husband to calm down because a 10 minute delay to finish up the vehicle was not going to impact her departure in the vehicle for an out of town trip. When a follow up call was made to Mr. Elliot to inquire which repairs were not authorized and what would he be taking "legal" action about, he had no idea and instead responded gruffly "You know what they were!" and promptly hung up. The vehicle had been dropped off on Friday 2-9-18 late with no appointment and was delivered Saturday morning 2-10-18 completely diagnosed and repaired which required late after hours work on Friday and putting priority on their repairs over other cars already waiting. The welding repair work that had to be added on to the original estimate cost $164.84 and saved an otherwise broken out left side exhaust manifold/catalytic converter that is special order and lists for $512.87; also, $87.91 for welding two rust out holes in the rear pipe in front of the muffler that otherwise would have required a replacement pipe that is special order and lists at $213.98. Only $252.75 worth of repairs had to be added and was approved by Mr./Mrs. Elliot instead of $726.85 worth of parts and $164.84 worth of labor that any other shop unable to weld would have charged.

Mark Reichard
Service Manager
7038600414

RH
Ron H.
Reston, VA
Saturn Aura
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018
Updated after speaking with Mark.
Mark did follow up with me, and listened to my concerns, and talked about what he was doing to ensure this sort of circumstance never happened again. I agreed it was an unusual happenstance given the good care we've had over the years, and he assured me that he wanted my business. I agreed that we'd give them another chance.

I've felt very well cared for by this local business over the years, and it's important to have mechanics you can trust caring for your vehicles. With Mark's assurances, I will be returning, and look forward to restoring the high confidence I've had in them.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/25/2018
Disappointing service with latest visit
Have been doing business with this station for roughly a decade, with generally a favorable experience. However our latest experience was extremely upsetting. Took the vehicle in for repairs on Friday morning and based on initial feedback expected the vehicle back the same day or the following day. Saturday came with no updates. I called (to find out work hadn't started) and visited and left with the impression it would be done by Monday morning. Called multiple times on Monday, and finally was told he'd be working late and expected the car to be done by Tuesday morning. Tuesday around noon I was told it would be done by 2:30 (which suggested the work still hadn't been started). Between 3 and 3:30 when I visited it wasn't done but was at least up on the rack. Came back at 6, and then finally picked up the car around 7. -- I understand things happen, but communication was non-existent and I spent significant time trying to get updates. -- If this will be the standard of care going forward, I won't be returning.
Mark R. from Hunters Woods Exxon responded on 02/20/2018

I contacted the customer and we were able to arrive at an understanding of each other and the customer stated he would like to continue to have our shop do his auto repairs in the future.

Mark Reichard
Service Manager
7038600414

JS
James S.
Reston, VA
Subaru Forester
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2016 Category: Service
James said he had gone to the business for an inspection. He said he feels $60 was a little much and they were rather pushy to get other services done.
This review was collected via phone interview by Customer Research Inc.

MK
Madeline K.
Reston, VA
Chevrolet Cavalier
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015
Quick service but scratches left on car
I took my car here for an oil change. I got right in and was ready to go in about an hour or so, but when I got my car back, there were scratches across the roof of my car as if someone put something heavy like a tool box on it and slid it across my car.

KM
Kevin M.
Reston, VA
Nissan Sentra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/19/2014 Category: Service
Kevin said he had to wait one hour for an oil change at the business and he has never had to wait that long before. He would not recommend them because of this.
This review was collected via phone interview by Customer Research Inc.

ML
MARIAMA L.
Woodbridge, VA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2014
it's was terrible
It's was terrible
Mark R. from Hunters Woods Exxon responded on 05/21/2014

We are sorry that she had a bad exprience! She requested Synthetic oil change in her workorder, and when she got her bill she was not happy with the cost of Mobil1 synthetic oil! On her next visit we will make sure that she get quite satisfy with our service. 


OM
Osila M.
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2014 Category: Service
Osila said they did not rotate the tires and fill them with air. She will not be bringing her vehicle back or recommend this business due to this experience.
This review was collected via phone interview by Customer Research Inc.
Mark R. from Hunters Woods Exxon responded on 03/13/2014

Customer did not request for tire rotation. I called her and explained to her tire rotation is not part of the oil change and we are sorry that we didn't ask if she needs tire rotation. She will bring her vehicle back to us for tire rotation.


EP
Erik P.
Reston, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Erik said the employees explained his service repair. They rectified his service issues.
This review was collected via phone interview by Customer Research Inc.

IM
Iga M.
Herndon, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2019 Category: Service
Iga said her experience was great, and the staff knows what they are doing. She had gotten a diagnostic at a different facility with a long list of things that needed service, but when she came to this business, they told her much of it was not necessary and found a few other things that should be done. She is happy to have found them and plans to be back.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Reston, VA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
2005 Prius A/C repair
Excellent service experience. Prompt and courteous staff. Found an obscure leak and replaced the defective valves for just under $200. I'm a repeat customer and uniformly am very well satisfied. Trustworthy service.

SK
Sidney K.
Reston, VA
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Sidney said that the place provided him with good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Reston, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Doctor Mark
Mark is a true master technician/mechanic. Drawing from a broad knowledge base and lots of experience, he seems to have a keen and accurate sense when diagnosing a problem and the ability to clearly explain the problem and the decisions he makes. He also seems to have a good team that follow his guidance. So far, the the only problem I see is his popularity!