Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

497 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 7 hours ago

Reviews


LV
Lazaro V.
Orlando, FL
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2014 Category: Service
Lazaro said he has been doing business with this facility for the past 20 years and he is always happy with the service.
This review was collected via phone interview by Customer Research Inc.

MC
Maribel C.
Orlando, FL
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014 Category: Service
Maribel said the business had good service and everything went well.
This review was collected via phone interview by Customer Research Inc.

AA
Abner A.
Orlando, FL
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2014 Category: Service
Abner said the business did a good job. They were very efficient.
This review was collected via phone interview by Customer Research Inc.

GT
Gabriela T.
Orlando, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2014 Category: Service
Gabriela said she had a great overall experience at this business. She has never been to a business of this type that offered drinks to their customers. They were very welcoming, the staff was always smiling. They were very organized and she was very comfortable there.
This review was collected via phone interview by Customer Research Inc.

RB
Regino B.
Orlando, FL
GMC Sierra Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2014 Category: Service
Regino said this business gave very good service.
This review was collected via phone interview by Customer Research Inc.

HD
Hermase D.
Orlando, FL
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2014 Category: Service
Hermase said she has been going to this business for a long time. They recently switched management so she is waiting to see how the service will be in the future.
This review was collected via phone interview by Customer Research Inc.

AC
Al C.
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2014 Category: Service
Al said the person who helped him was very friendly. The secretary is new but she did a great job.
This review was collected via phone interview by Customer Research Inc.

JD
Jude D.
Orlando, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2014 Category: Service
Jude said it was an easy experience.
This review was collected via phone interview by Customer Research Inc.

OV
Oleksandr V.
Florida
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2014 Category: Service
Oleksandr said the service at this business was very good.
This review was collected via phone interview by Customer Research Inc.

WR
Wilma R.
Orlando, FL
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2014 Category: Service
Wilma said it was good customer service. They were helpful.
This review was collected via phone interview by Customer Research Inc.

VA
VIRGINIA A.
Melbourne, FL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2014
Honesty
I've been a customer for approx. 7 yrs. They have always told me what was needed & worked with me to get it done. Even went so far as to help my granddaughter when she locked her keys & pocket book in the car at gas station in Pine Castle, she only had 10.00 to her name & Ramon helped anyway. Many Thanks. Keep up the good work.

AC
Ashok C.
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2014 Category: Service
Ashok said they are friendly, helpful and he is really happy about his visit. They do a good job and he has no complaints about the work they do.
This review was collected via phone interview by Customer Research Inc.

WA
Wendy A.
Orlando, FL
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2014 Category: Service
Wendy said they took really good care of her vehicle and they treated her very nicely as well.
This review was collected via phone interview by Customer Research Inc.

JC
Jenifer C.
Orlando, FL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2014 Category: Service
Jenifer said they always take good care of her and she has been going there for years.
This review was collected via phone interview by Customer Research Inc.

JP
Judes P.
Orlando, FL
Infiniti QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2014 Category: Service
Judes said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Orlando, FL
Ford Fusion
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2019
Never did what they said
I came there to get my car fixed they upped the price because it was through insurance. They were supposed to send a quote to me but never did and never told me or showed me what was wrong with my vehicle.

Verified Customer
Orlando, FL
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2019
GO ANYWHERE ELSE BUT HERE!!!!
I came in for an oil change APPOINTMENT at 9:35. i didn’t get my car even LOOKED AT until 12:55pm. I had to call out of work because i didn’t leave until 4:30. They lied and told me something major was wrong with my car then proceeded to tell me the issus was on recall and I could get it fixed for free(LIE) just to
get me out of there because they were closing. LONG STORY SHORT GO ANYWHERE BUT HERE.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 03/20/2019

Hi
Sorry to see that you felt that way.
Your oil change change was done in the hour but you wanted to get your vehicle diagnosed which took more time and we did not lie to you about recall,instead we told you to take for recall and get that fixed for free.
We have documentary proof of the recall which shared with you.
Still if you feel you were not treated right we apologize for that and we offer you a complimentary oil change to make you feel little comfortable.
Thanks again for bringing your vehicle here.

Yogi Wadhwa

MB
MIKE B.
Brookfield, WI
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2019
Not truthfull
Promised one day givin following week at higher than quoted promised price
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2019

Hi
Mike,
We sincerely apologized you earlier on phone also and we again apologize to you for the delay caused by some unforeseen reasons beyond our control.
As far as the cost increase is concerned because of new water pump and exhaust manifolds we replaced because it did not feel right to put old one with new engine so  we again apologize for that and we are willing to refund you the differenceof $150.00 back.
Again it is never our intentions to make false promises but sometimes things go out of hand and we are dependent on part suppliers commitments but we are not making that as an excuse and apologize.
Thanks and really Appreciate your business.

Yogi Wadhwa

MT
MARIEM T.
Orlando, FL
Dodge Caliber
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2018
Dodge Caliber
When I received the car I found out the air conditioner that was working fine is not working anymore , and I had to pay fir fixing it. So you missed up with the air conditioner that was working fine in my car and you charged me for fixing it. Thank you
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/21/2018

Hi
Mariem
We are very sorry that you felt that we broke your AC while repair and you had to pay again to fix that.
To make you feel better we can compensate you with 2 Free Oil Changes with free inspection.
You can stop by any time and we wil take care of that.
Or you advise anything we can do to make you feel better.
Thanks

Yogi Wadhwa

Verified Customer
Orlando, FL
Jeep Liberty
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2018
Overcharged
Definitely over charged.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 06/29/2018

Niza,
Hi,
We are sorry that you feel that we overcharged you but $105.00 for Radiator Flush with supplies and taxes is not a very high price to pay for the job.
It is very much with in industry standards.
Also we did it after your pre approval.
Still if you feel that way, we will compensate you in the next visit for any other future repairs.
Thanks and really appreciate your business.

Yogi Wadhwa