Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

472 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review about 6 hours ago

Reviews


KS
Kimberly S.
Florida
Mitsubishi Galant
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said the service sucked and the vehicle still shakes after the alignment.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said she paid for her service to be done, but the issue was not fixed.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2018

hi
Kimberly,
Sorry to know that you think that way,but you paid for four wheel alignment and for sure we took care of that and we have a record of it too in our system also.
we took care of toe and camber for all four wheels as much us the adjustments allowed, unfortunately caster for front wheel could not be adjusted as there is no provision in the vehicle,this could have been caused by bad front end suspension or a front end collision.
Still if you feel that we did not do our job right,you are more than welcome to stop by and we will take another look and explain you the whole thing.
thanks

Yogi Wadhwa

MK
MEOSHA K.
Orlando, FL
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Professional,Consistent, Hard Working
Got the best deal here on getting my window replaced. At first I thought I would have to drop my car off to pick it up the next day, they said they can get it done the same day even though they were tied up with other things. Thank you so much for all you do.

AM
Alexander M.
Orlando, FL
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Alexander said it was great service. The personnel are nice and he likes them. They made everything right for him.
This review was collected via phone interview by Customer Research Inc.

RW
Remel W.
Orlando, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Remel said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Brookfield, WI
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2019
Not truthfull
Promised one day givin following week at higher than quoted promised price
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2019

Hi
Mike,
We sincerely apologized you earlier on phone also and we again apologize to you for the delay caused by some unforeseen reasons beyond our control.
As far as the cost increase is concerned because of new water pump and exhaust manifolds we replaced because it did not feel right to put old one with new engine so  we again apologize for that and we are willing to refund you the differenceof $150.00 back.
Again it is never our intentions to make false promises but sometimes things go out of hand and we are dependent on part suppliers commitments but we are not making that as an excuse and apologize.
Thanks and really Appreciate your business.

Yogi Wadhwa

MY
Mana Y.
Winter Park, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Mana said the service has been great.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Orlando, FL
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Good job
Good job
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/04/2019

HI
Appreciate the feedback and Five Stars.
Thanks

Yogi Wadhwa

LN
LUCINDA N.
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019
Great customer service
The service and fast time it was done was great and we will tell our friends and neighbors about how happy we are with both.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 01/30/2019

Hi
Nicholas,
Appreciate  your feedback and referrals.

Yogi Wadhwa

WE
William E.
Orlando, FL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
William said the employees were really professional. They were courteous. They provided good customer service. They provided great work.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 01/30/2019

Hello,
William,
Thanks for the 5 *****.
Appreciate the feedback.

Yogi Wadhwa

MK
MEOSHA K.
Orlando, FL
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Loyalty and hard Work
The way they are consistent and stay informed for a customer is just mind blowing due to the fact it’s a mechanic shop. Just pleased and very greatful for the service. Anyone every ask me about a good mechanic, I tell the to go to Lancastor Auto cause everyone who works there is a great mechanic. Thank you ☺️
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 01/09/2019

Meosha,
Thanks a lot to you for trusting our shop and phenomenol feedback.
Really appreciate that.

Yogi Wadhwa

TO
Trey O.
Orlando, FL
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Trey said that the place had good service.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 01/09/2019

Hi
Trey,
Appreciate the 5***** and recommendation.
Thanks

Yogi Wadhwa

Verified Customer
Orlando, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Honest Shop
Yogi and is team are great! Explains what your car needs and doesn’t push extras. Great repairs and customer service!
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 01/09/2019

Hi
Thanks for the compliments

Yogi Wadhwa

SS
SUSAN S.
Orlando, FL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018
Excellent!
The team at Lancaster Auto did a great job and were very thorough. I will definitely be back and would highly recommend them.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/21/2018

Susan
Hi
Thanks a lot for your feedback and 5*****.

Yogi Wadhwa

DA
DARLINE A.
Orlando, FL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Great place
The best shop ever!! No one trying to rip you off, great atmosphere, no pressure from anyone. I feel very comfortable as a female to stop by and get my car fix.
Thank you!!
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/21/2018

Darlene,
Hi
Thanks for your feedback and recommendation.

Appreciate that.

Yogi Wadhwa

MT
MARIEM T.
Orlando, FL
Dodge Caliber
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2018
Dodge Caliber
When I received the car I found out the air conditioner that was working fine is not working anymore , and I had to pay fir fixing it. So you missed up with the air conditioner that was working fine in my car and you charged me for fixing it. Thank you
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/21/2018

Hi
Mariem
We are very sorry that you felt that we broke your AC while repair and you had to pay again to fix that.
To make you feel better we can compensate you with 2 Free Oil Changes with free inspection.
You can stop by any time and we wil take care of that.
Or you advise anything we can do to make you feel better.
Thanks

Yogi Wadhwa

MD
Monica D.
Orlando, FL
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Monica said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/15/2018

Hi
Monica
Thanks for the feedback and recommendation.

Yogi Wadhwa

AL
ATHENA L.
Davenport, FL
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Great service thank you.
Staff was very kind and helpful.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/10/2018

Hi
Athena,
Thanks for the 5***** and recommendation.

Yogi Wadhwa

BC
BRIAN C.
Orlando, FL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Great service
These guys have a great attitude towards customer service that sets them apart from others in a big way!
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/06/2018

Brian
Hi,
Thanks for the feedback and calling us for next appointment.
Appreciate that.

Yogi Wadhwa

Verified Customer
Orlando, FL
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Excelent job.
The work was fast and good.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/06/2018

Hi
Thanks a lot for feedback and recommendations.

Yogi Wadhwa

MA
Md A.
Orlando, FL
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Md said they were fast and quick. He was in and out.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 12/06/2018

Hi
Appreciate the 5 *****.
Thnaks

Yogi Wadhwa