Lancaster Auto And Tire Co Inc


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

376 Reviews

ReScore Reviews™ (1)

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96% Would Recommend
Latest Review 3 days ago
Kimberly S. ReScore Review on 02/22/2018
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Original
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Kimberly said the service sucked and the vehicle still shakes after the alignment.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 01/30/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.

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Kimberly said she paid for her service to be done, but the issue was not fixed.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 01/30/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 02/09/2018

hi
Kimberly,
Sorry to know that you think that way,but you paid for four wheel alignment and for sure we took care of that and we have a record of it too in our system also.
we took care of toe and camber for all four wheels as much us the adjustments allowed, unfortunately caster for front wheel could not be adjusted as there is no provision in the vehicle,this could have been caused by bad front end suspension or a front end collision.
Still if you feel that we did not do our job right,you are more than welcome to stop by and we will take another look and explain you the whole thing.
thanks

Yogi Wadhwa
VISHAL C. on 04/19/2018
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"Fast service "
Great job.
Vehicle: Toyota Corolla
Service Date: 04/18/2018
Review Created: 04/19/2018 06:44 AM
RODOLFO M. on 04/18/2018
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"Engine Analize"
Drove into the shop and after explaining what was wrong with the car, they decided to apply the engine analyzer for more information. I was surprised to the fact that they agreed to do this right away. Unfortunately because a situation beyond their control the test could not be done.(The check engine light was out). However I will return next time that light comes on.
Vehicle: Chevrolet HHR
Service Date: 04/17/2018
Review Created: 04/18/2018 02:15 PM
Herline L. on 04/13/2018
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Herline said she would recommend this business.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 03/19/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Henry C. on 04/13/2018
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Henry said that the staff at the facility were honest and direct with him.
Vehicle: Toyota RAV4
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
JEFF B. on 04/11/2018
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"Satisfied Customer "
Great owner who understands and encourages customer service among his employees.
Vehicle: Ford Escape
Service Date: 04/09/2018
Review Created: 04/11/2018 04:38 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/11/2018

Hi
Jeff
Thanks for the compliments.

Yogi Wadhwa
Misael G. on 04/10/2018
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Misael said they have good prices.
Vehicle: Mazda 3
Category: Service
Service Date: 03/21/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/11/2018

Misael,
Thanks for the feedback and 5*****.

Yogi Wadhwa
Tania G. on 04/09/2018
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"Bad mechanic "
I always go to that place , but my last visit almost cost me my life. They replace my rear break wrong and because of that I had to pay $380 to fix it. I call and try to tell the manager to talk to the person who did it of course I got an attitude and be careless about the issue. Please people don't get your brake done at this place. They are playing with people live
Review Created: 04/09/2018 10:52 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/11/2018

Hi
This service was done almost 15 months ago in january 2017 and we do not understand the complaint is coming now.
Still if the job was not done right or any issue with the manager at that time, we sincerely apologize for that and we will be more than happy to resolve the matter.
thanks

Yogi Wadhwa
Kenedy S. on 04/09/2018
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Kenedy said the business's service was quick and they did a good job.
Vehicle: Volkswagen Golf GTI
Category: Service
Service Date: 04/07/2018
Review Created: 04/09/2018
This review was collected via phone interview by Customer Research Inc.
Tarra H. on 04/06/2018
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Tarra said the staff was quick, helpful, and she got the price she was quoted.
Vehicle: Nissan Rogue
Category: Service
Service Date: 03/23/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Melody M. on 04/05/2018
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Melody said the staff is friendly, they did a great job and she has no complaints.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 03/30/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Garrett A. on 03/31/2018
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"Very excellent service. "
Very impressed with the company. They fixed my Jeep for me when I was 3 hours away and didn’t rip me off. More then fair with their pricing and couldn’t be more honest. There was even $5 in my center console that was still there when I picked up my Jeep.
Vehicle: Jeep Grand Cherokee
Service Date: 03/30/2018
Review Created: 03/31/2018 04:30 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Garrett,
Really appreciate your feedback and compliments.
thanks

Yogi Wadhwa
EVELYNE S. on 03/28/2018
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"The team player"
It is a great garage to have your car service with ease and no worries, they work as a team and always go the extra miles by making sure that your car will be to satisfactions of the customers. Thank you, JOB WELL DONE !!!
Vehicle: Mercedes-Benz E320
Service Date: 03/26/2018
Review Created: 03/28/2018 03:27 PM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Evelyne,
Hi
Thanks for the recommendation and feedback.
Thanks

Yogi Wadhwa
Michael G. on 03/24/2018
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"Friendly and fast"
I just had my oil changed and it was fast. They were very friendly and I'd go back again.
Vehicle: Lincoln Town Car
Service Date: 03/23/2018
Review Created: 03/24/2018 03:45 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Michael,
Thanks for the feedback and 5*****

Yogi Wadhwa
DWIGHT W. on 03/22/2018
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"The kindness of others"
Outstanding n friendly service.. Would recommend anyone who has an car issue check them out..
Vehicle: Ford Explorer
Service Date: 03/16/2018
Review Created: 03/22/2018 04:07 PM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Dwight,
Thanks for your reviews and recommendations.

Yogi Wadhwa
Alex W. on 03/19/2018
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Alex said the business provided excellent service. They were very quick, and efficient. Everything about it was good, and he appreciated their hard work.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/16/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Alex
Appreciate your feedback and recommendations.

Yogi Wadhwa
K. J. on 03/15/2018
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Dishonest!"
If you are looking for a honest, knowledgable auto technician, please continue to search and save yourself a huge headache. Service is so bad I had to report them to AAA and BBB for price gauging and mistreatment of customers, especially women.
Service Date: 03/15/2018
Review Created: 03/15/2018 09:51 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Customer came with the own diagnostic of bad starter and we diagnosed and advised that their was nothing wrong with their starter and saved customer $375 for the repairs which were not needed.
Vehicle had some intermittent problem with running because of computer failure which we diagnosed and gave estimate to the customer and that took little longer to diagnose because of intermittent issues,which made the customer little mad, which we apologized for that and we did not charge any money to the customer and she left the place without paying a penny so we do not understand how did we do the price gouging.
We explained everything to the Lead Tech from AAA and they understood everything.

Yogi Wadhwa
Jonathan H. on 03/15/2018
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Jonathan said the service was quick and efficient.
Vehicle: Scion tC
Category: Service
Service Date: 03/12/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Hi
Jonathan
Appreciate the 5*****.
Thanks

Yogi Wadhwa
Benjamin S. on 03/10/2018
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Benjamin said the staff did a good job. The price was reasonable and they had good customer service.
Vehicle: Honda Civic
Category: Service
Service Date: 03/08/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Benjamin,
Hi
Thanks for your feedback and reviews.

Yogi Wadhwa
Joseph D. on 03/08/2018
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Joseph said everything was okay and he recommends this facility.
Vehicle: Chevrolet Chevy Van
Category: Service
Service Date: 03/07/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 04/02/2018

Joseph
Hi
Thanks for the recommendations.

Yogi Wadhwa
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