Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

396 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 4 days ago

Reviews


KS
Kimberly S.
Florida
Mitsubishi Galant
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said the service sucked and the vehicle still shakes after the alignment.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
02/03/2018 Category: Service
Kimberly said she paid for her service to be done, but the issue was not fixed.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 02/09/2018

hi
Kimberly,
Sorry to know that you think that way,but you paid for four wheel alignment and for sure we took care of that and we have a record of it too in our system also.
we took care of toe and camber for all four wheels as much us the adjustments allowed, unfortunately caster for front wheel could not be adjusted as there is no provision in the vehicle,this could have been caused by bad front end suspension or a front end collision.
Still if you feel that we did not do our job right,you are more than welcome to stop by and we will take another look and explain you the whole thing.
thanks

Yogi Wadhwa

DC
DONALD C.
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Great communication
I had no idea who to take me Prius to to replace "THE" battery in the back hatch of the car. I mean this is my first hybrid car and the first (and hopefully only) time to replace it. I thought the Toyota dealer, but my roadside assistance provider recommended Lancaster Auto. I basically asked, "Who?" I had never heard of them in the past. I had it taken there anyway and crossed my fingers. As soon as it arrived, I received a phone call letting me know the car had arrived and that diagnostics would begin and I would be informed on the status with updates. AND THEY DID! The price was reasonable, having talked to other Prius owners who have gone through the replacement as well. If asked, I WILL recommend Lancaster Auto and consider them as a second to my regular mechanic.

EB
Edward B.
Florida
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Edward said this business was very honest, trustworthy and prompt.
This review was collected via phone interview by Customer Research Inc.

AM
Anthony M.
Oviedo, FL
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Anthony said the staff were quick, they did exactly what he asked, and they went out of their way to make sure he got what he needed, at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

JG
Joshua G.
Orlando, FL
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Joshua said the business is very honest, their prices are fair, they accommodated him without an appointment and he is really impressed.
This review was collected via phone interview by Customer Research Inc.

ID
Isabel D.
Orlando, FL
Mercury Mountaineer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Isabel said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
FL
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Charles said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.

GK
Gene K.
Orlando, FL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Gene said he always receives good service from the business.
This review was collected via phone interview by Customer Research Inc.

MF
MARC F.
Orlando, FL
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Good job I
Great service

JL
Javier L.
Orlando, FL
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Javier said they are friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

WG
WILBURN G.
Orlando, FL
Dodge Nitro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018
OUSTANDING SERVICE
YOGI WAS GREAT AND EMPATHIC.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Gary,
Hi
Appreciate the compliments.
Thanks

Yogi Wadhwa

MJ
Monique J.
Titusville, FL
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Monique said she had a really great experience, and they're priced reasonably.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Monique
Appreciate your feedback.
Thanks

Yogi Wadhwa

DW
DWIGHT W.
Orlando, FL
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
Outstanding service
Top quality service and they know what they're doing
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Thanks for the feedback.

Yogi Wadhwa

LD
Leora D.
Kissimmee, FL
Chevrolet Venture
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2018 Category: Service
Leora said she went to the business to have her thermostat and dashboard replaced. She said for what this business charged, she could have had the repairs done cheaper. She said she was charged $300. She was told the parts would be in Monday and they were not in until Tuesday.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Leora,
We are sorry that your part came a day late,but since it was out of our hand because your cluster was new and came from out of state and we did not have any control on it.
On the price part we charged you only $100.00 plus the cost of the part including diagnostics and labor,which sound very reasonable considering the job we did upon your pre approval.
Still if you feel we did not come to your expectations, we are sorry for that and definitely will try to make up for you in future,if you needed our services again.
Thanks for your feedback.

Yogi Wadhwa

GG
GLORIA G.
Orlando, FL
Saturn SC 3dr
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
They put the “care” into “auto care”
I was looking for a new, trustworthy service and found Lancaster via AAA approved list. I was happy on my first visit, but even more impressed in my second, both appointments for regular oil change. This time the mechanic noticed some transmission fluid on the seal. Bottom line they cleaned and checked out the situation and checked transmission fluid level to insure the car had adequate level. I was very happy that they were observant and caring. They are also very quick. Make an appointment, as this is a popular neighborhood auto center! Wish I found them sooner so my former dealership wouldn’t have ripped me off.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Gloria,
Appreciate your feedback and recommendation.
Thanks

Yogi Wadhwa

KF
Kim F.
Orlando, FL
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Kim said the service was friendly, efficient and quick. Nick did a great job.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Kim,
Hi
thanks for the compliments
Nick

Yogi Wadhwa

MK
Malcolm K.
Orlando, FL
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Malcolm said his service was quick, easy and fast.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Thanks for the feedback.

Yogi Wadhwa

AW
Adam W.
Florida
Audi A6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Adam said the staff was friendly, the prices are good and the staff don't waste time.
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Adam,
Appreciate the feedbacka nd compliments

Yogi Wadhwa

RW
REYNALDO W.
Orlando, FL
BMW 3 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018
Continue after revisit
Customer service excellent. Left with repair complete but issue came up again with vehicles after a few hours. Returning tomorrow.
Yogi W., Managing Partner from Lancaster Auto And Tire Co Inc responded on 05/22/2018

Hi
Reynaldo

Thanks for showing trust in us.

Yogi Wadhwa

AP
Anneuri P.
Orlando, FL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Anneuri said this business provided quick service. The staff were polite and helpful.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 396 in total