Lancaster Auto And Tire Co Inc


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

334 Reviews

97% Would Recommend
Latest Review about 13 hours ago
MARY T. on 10/23/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Over priced"
Over priced services.
Vehicle: Ford Focus
Service Date: 10/23/2017
Review Created: 10/23/2017 08:35 PM
RUPERTO M. on 08/19/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Engine replacement "
I did not appreciate that my auto was worked on for almost two weeks to change an engine when it was expected in three days. Three engines were delivered and they were the wrong engines. When they receive the final one it was still incorrect and they went ahead and modified to be used on my car. I was quoted $2100. The engine was to have had another 87,000 miles on it but the final engine ended up with 100,000 miles on it and was still charged the same amount. They did attempt to compensate with new spark plugs and cables and repaired a hose connection. After two days of very little driving the car began to leak oil. They told me the seals on the engine are warranteed on this engine since it was a used engine. This was not explained to me beforehand and I had to spend an additional $600. I don't want to be the cause of anyone missing out on running a business but this was very upsetting.
Vehicle: Volkswagen New Beetle
Service Date: 07/29/2017
Review Created: 08/19/2017 04:19 AM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 08/23/2017

hi,
Ruperto,
We sincerely apologize for the delay happened in your job and we take full responsibilty for that.
Also we kept you notified the delay at every stage when we got the wron engine three times for your car,Since manufacturer changed the engine in that year multiple times that is why we could not get the right engine first time.
As far as the mileage of the used engine is concerned, again we coud not get the right model of the engine for the miles we told you but we still stand behind the warranty for the mileage we committed to you.
Again we feel extremely sorry for the delay and extra charges you had to pay and we offer you free labor upto $200 of work on any vehicle you own, if you need in future,only you have to pay for the parts.
There is no time limit to it.
Thanks and Wish you well.

Arthur T. on 06/14/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Arthur said this business made him wait two and a half hours for an oil change. The staff did not rotate his tires as requested, and they reset his vehicles computer which messed it up.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/17/2017
Customer had to wait little longer because of specility filter which took longer to arrive and we apologized to the customer for that also.

And we did rotate the tires without any extra charges but we really do not know why customer is saying otherwise.

And we could not reset his mantainance light becuase it was not onn at the time of service,which is a normal thing for most of the vehicle.
We still apologize if the customer felt that we did not perform to his expactations and definitely try to do better in future.
Thanks
CHARISSE B. on 05/30/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unaccomidating "
The most un-accommodating shop i have dealt with. Left me without my vehicle for the entire memorial day weekend. Services were paid and verified with my bank. Then the shop wouldn't make any adjustments to the bill or even bring the vehicle to me at work because of the shop's hours of operations. Will not recommend this establishment to anyone.
Vehicle: Chevrolet Camaro
Service Date: 05/27/2017
Review Created: 05/30/2017 11:02 PM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 06/05/2017
Customer never paid the bill and tried to pay with different credit cards on phone and they were denied so we requested the customer to stop by and make the payment and sign the cc slip.
Which is absolutely fair on our part.
We just asked for the payment for the services we provided and refused to deliver the vehicle till then.
Hope customer understands that.
Lindsy K. on 05/06/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lindsy said the mechanic at the business was nice. He only looked at her vehicle for only five, maybe ten minutes. He told her the vehicle was basically not fixable and he still charged her for looking at it.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/03/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/20/2017
hi
Yes we do charge for diagnostics if customer is not getting the vehicle fixed or vehicle is not fixable because we have to pay our techs to disgnose the vehicle.
Their is no diagnostice charges if we are fixing the vehicle and we explain that upfront.
Thanks
BERTIE K. on 05/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Engine light"
The check engine light continues to go on and off for 1 year now A/c broke.. Tech said to drive faster on I4
Vehicle: Nissan Frontier
Service Date: 05/04/2017
Review Created: 05/05/2017 03:58 PM
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 05/08/2017
Hi
Check engine light is an intermittent problem and Customer does not want to spend money on the vehicle.
And we did not break the AC,also we tried to work out on the price and did not charge the work we did but still we could not make her happy.
But we still want to work out with her,
thanks
Dana S. on 10/31/2016
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Dana said she had to take her vehicle back after 6 months because they put on a faulty part. They also did an alignment that was done incorrectly. She is dissatisfied with the young man at the front desk because she is not fond of his attitude.
Vehicle: BMW 330i
Category: Service
Service Date: 10/29/2016
Review Created: 10/31/2016
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 11/02/2016
hi
we did not put the faulty part but part went bad otherwise it would not have worked for 6 months.
we took care of the whole job under our warranty programm and did not charge anything for doing it again.
we are sorry that you did not like the service advisor attitude or his way of expressions,we will definitely train him better.
thanks for your feedback
Vanessa W. on 09/26/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Vanessa said the business displayed a lack of communication. As a feature of her AAA membership, they are supposed to call within an hour of the vehicle arriving. They did not do this and they seemed irritated when she called to find out what was wrong with her vehicle. They returned the vehicle to her in a worse condition and the vehicle had to be towed back to them. She hopes they are able to correct the issue. The check engine light was on after the vehicle was returned to her. They charged her and she hopes they make it right and that they improve their communication.
Vehicle: Ford Taurus
Category: Service
Service Date: 09/22/2016
Review Created: 09/26/2016
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 10/24/2016

The 2000 Ford taurus was towed in by AAA. The customers complaint was that the car wouldnot go past 20mph. We scanned the car for codes and there were none. So we test drove the car six times. The car drove fine. Drove it at 60mph. It sfifted fine.  So we returned the car to the customer and never charged her since we couldnt find any problems with it.
The car was towed by AAA to us in a couple of days. This time the car had an intermitent no start condition. It cranked fine but wouldnot start sometime. When it started it would run very rough.
there were no codes present. We read the live data stream and found the following problems
1. The o2 sensor (pre cat) was not working.
2. There was also a large vacuum leak which was a broken PCV valve and hose. This was causing the engine to run lean.
3. Exhaust was leaking from a broken Differential Pressure Sensor for the EGR system.
 All the above problems will prevent the engine from running smooth. We advised the customer to take care of these problems first and gave here an estimate for the same. She told us that she wanted to sell the car and she didnot want to spend too much on the car and She approved the estimate. We changed the O2 sensor, the PCV valve/hose and the DP sensor.
The car started and ran fine, but it was having performance issues. It lacked power and acceleration. We inspected her spark plugs and found them worn and fouled. We also found the car was overheating from a coolant leak at the heater hose. Since she was planning to sell the car, we changed her spark plugs with used better ones, cleaned her throttle body and Mass air flow sensor for free. the car ran fine. we told the customer that car will overheat and we cant do anything other than changing the hose. The customer was ok and asked me if she can drive a couple of blocks. we told her to keep adding coolant. the customer paid and took the car. she called later on and told us that the check engine was on and we told her that it was the coolant temp sensor because the car was over heating. She brought the car back in later and was very disappointed with our work. We tried to explain to her that what we did and her current problem are two separate things.
We gave away a lot of free work to retain the customer. but she refused to understand. I am sorry but we couldnot do more. We even received multiple call from AAA tech regarding the work. we explained the same to them and they understood the situation. the customer needs a complete tuneup and heater hose.

DARLINE A. on 06/08/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not satisfied"
Well I had a diagnostic done on my AC because it was not cooling. I was told what the problem was and an estimate was given to me. I went back part of the job was done and part was left behind, 314 dollars was taken from me and my AC still not cooling because they didn't have all the parts. Now I was told to go back with an extra 284 dollars to get the whole thing done. I thought that was very unprofessional and a waste of my time and money. Totally messed me up.
Vehicle: Jeep Commander
Service Date: 06/02/2016
Review Created: 06/08/2016 08:55 PM
NICK S. on 09/05/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"those people not good "
I can't trust them at all
Vehicle: Honda Accord
Service Date: 09/03/2014
Review Created: 09/05/2014 06:16 AM
JIMMY J. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They worked tirelessly trying to fix my car."
They were very helpful, and thorough.
Vehicle: Audi A4
Service Date: 01/17/2018
Review Created: 01/19/2018 04:56 AM
Jauien H. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Javier. He said the staff did good work. They provided good service. The staff didn't communicate when he would be getting his vehicle back.
Vehicle: GMC Terrain
Category: Service
Service Date: 12/15/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Marcus M. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marcus said the customer service is great, and the business took good care of his vehicle.
Vehicle: Chevrolet Venture
Category: Service
Service Date: 12/11/2017
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Ron C. on 01/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Raul. He said this business provided fast service and the staff was professional.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 01/06/2018
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
David S. on 12/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said the business did a wonderful job. They went above and beyond. He dropped his vehicle off in the morning for an oil change and a full inspection. They were able to finish in 1 day. They worked with him on the timing, and they stayed late to complete the service.
Vehicle: Toyota Matrix
Category: Service
Service Date: 12/27/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Angel C. on 12/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Angel said the service was good and fast.
Vehicle: Toyota Corolla
Category: Service
Service Date: 11/29/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Donte A. on 12/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donte said everything was done as he asked and the service was great.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/29/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Kenrick W. on 12/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kenrick said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/04/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Yogi W., Managing Partner at Lancaster Auto And Tire Co Inc responded on 01/09/2018

Hi
Thanks for the receommendation.

Yogi Wadhwa
Larry A. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Larry said the service was quick and the prices were good.
Vehicle: Nissan Sentra
Category: Service
Service Date: 12/04/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Michael G. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said the business provided good service and they had reasonable prices.
Vehicle: Ford Mustang
Category: Service
Service Date: 11/29/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 334 in total