Overview

Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18

11 Reviews

27% Would Recommend
100% Business Response
Latest Review about 2 years ago

Reviews


RI
Ronald I.
Laguna Hills, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/26/2015 Category: Sales
buyer beware
Please see my indepth review on Yelp.
Many other Yelp reviews are also in sharp contrast to the Surecritic reviews, which are obviously filtered. I've also responded objectively to the Acura corporate survey.

AL
Angel L.
Garden Grove, CA
ACURA TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2015 Category: Service
OK customer service
I was told I would be getting a call the morning I dropped off my car with details of issue, did not get a call and when I called I was placed on hold for 15min, I had to hang up and called back for my update.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/27/2015

Hi Angel, thank you for the feedback. We do take all customer complaints and feedback into consideration in order to better serve you. Currently we are in the process of implementing a new plan that structures our service team to get to each customer quicker, even when we are at our busiest. We've also begun hiring more employees in our parts and service department in order to better assist each customer in a timely manner during the service process. I apologize for the inconvience as you and your business are very important to us here at South Coast Acura. The next time you come in I hope you will find our new process to be an improvement in comparison to your previous experience. Drive Safe!


BR
Blair R.
Long Beach, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2015 Category: Service
Extremely poor customer service follow-up
I left recently purchased items in my loaner car and called 4 times regarding this matter. After 2 full days I was told the current renter did not have it. Poor follow up by multiple personnel from this dealer
Paul M. from South Coast Acura responded on 08/20/2015

Mr. Rees,

Your recalls were completed with 100% accuracy and you were provided a loaner car at no charge to you. With the recalls, we loan cars out as soon as they get in sometimes not even washing them which means we dont go through the insides of them to see if the previous renter left anything in them. The fact that you left items behind and then had us make multiple calls to the then current renter which then inconvenienced them, should not affect how we serviced your vehicle. I do feel bad that you left something behind and the next person tossed it out during their use of the vehicle, but that should not reflect on our service rating.

Resonably,

Paul Mendoza
Service Manager
(714)979-2500

RH
Raymond H.
La Palma, CA
ACURA TL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2015 Category: Service
right dealer to service or wrong oil
came in with expectation that they were to perform an oil change (synthetic) for Type s, (tl-s) i would assume they wouldn't and still they offered the normal oil change until i brought it up that the type s should only take synthetic oil as recommended per acura dealer. Was told one price when booking my appointment and came here with a bill almost double .
Paul M. from South Coast Acura responded on 08/10/2015

Mr. Raymond Huang

According to the engine oil application guide published by "© 2012 American Honda Motor Co., Inc. – All Rights Reserved" the 3.5 2007 Acura TL which is the Type-S requires 5w-20 conventional engine oil. The only vehicle that requires a full synthetic engine oil by design is the 2007-2012 Acura RDX. Not even the NSX was designed to required a full synthetic engine oil. Since the introduction of the 2011 TSX both 4 and 6 cylinder Acura has designed its vehicles with a minimum requirement of 0w20 synthetic blended oil. Thank you for your inquiry I hope this helps your understanding of what oil your vehicle requires and that we at South Coast Acura would not offer you the incorrect engine oil for your vehicle. Please see your email for a copy of the Acura engine oil application guide for your reference.

Paul Mendoza
Service Manager
(714)979-2500

JD
josh D.
Santa Ana, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2015 Category: Service
Major Tune Ups Service - NO STAR
I recently had my 2005 TSX in for a major tune ups at South Coast Acura and it costs me over $1,000.00 at end of June and recently found out the car is lack of performance right after i pulled out their lot and thought maybe it needed to be broken in and performance will get better. NOPE that did not happened. Part of the service was also to inspect tires and advise and that did not happened either. Tire are worn down to the wire and struts and shocks was blown. Acura did not tell me or recommend to have it replace and that these were hazardous and dangerous to me and my family with a new born baby on board. Service technician at costco today showed me the tires that was all worn down and struts was also blown. Since the service, the car only being driven much. Very bad and dishonest business and I DO NOT RECOMMEND TO GO HERE!!!!!!!!!!!!!
Paul M. from South Coast Acura responded on 08/10/2015

Josh Doan,

Please E-mail the details of your service: Repair order number(located on the top right corner of your invoice) or the name on the repair order since I do not see your name in my system. I would like to see the details of the inspection performed on the vehicle and follow disciplinary action on those who may not have documented your repairs or recommendations properly. We are not a dishonest facility by any means.

I apologize for your experience.

Paul Mendoza
Service Manager
(714)979-2500
Paul.Mendoza@SouthCoastAcura.com

VM
Vladimir M.
Huntington Beach, CA
ACURA RDX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/31/2015 Category: Service
SC Acura is too busy on Friday and expensive
For a simple oil change, this place is overpriced and too expensive to consider.
I needed an oil change and waited >30 min to get my car dropped off (which is more time than other place to finish the oil change).
Paul M. from South Coast Acura responded on 08/10/2015

Mr. Matveyenko,

I apologize for the inconvinience of the wait time to see an advisor. As far as the service, your vehicle was do for an A1 service which is a little more that just an oil change, is what was discussed in detail, and you happily agreed to the time to complete as well as the cost for the service. The vehicle was ready when promised and at the agreed upon service cost. If there is something else that you would like to discuss or I am inacurate with my memory of the transaction, please feel free to contact me via email.

Paul Mendoza
Service Manager
(714)979-2500
Paul.Mendoza@SouthCoastAcura.com

AH
Amy H.
Garden Grove, CA
ACURA TL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2015 Category: Service
Not happy with my service
Acura needs to train their service advisors professionally.
Paul M. from South Coast Acura responded on 05/14/2015

Hello Amy,

Thank you for your feedback. It has been brought to my attention that one of our staff was not up to par and action has been taken. I hope that you find a slight bit of forgiveness for our lack of service that you and all our clients deserve, and return to visit us soon.

Paul Mendoza
Service Manager
(714)979-2500

HD
Harvey D.
Huntington Beach, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2015 Category: Service
Update from my previous review on 04/12 titled "I had to bring my car back after 1 day because of major oil leak"
I down-graded to 1 star (or 0 if it's a valid entry) from my previous review on 04/12 because 2 weeks after that review, I got engine check light and VSA lights on while driving on freeway. This is no coincident because there are a total of 2 new issues occurred now to my car after it had service at South Coast Acura in March 2015. I have owned this car for almost 15 years, and I have never experienced anything like this. According to OBD-II reader, it had P0740 (Torque Converter Clutch Circuit / Open) error code. I'm afraid to take my car there.
Paul M. from South Coast Acura responded on 05/11/2015

Mr Harvey Doan,

I am sure you understand that all vehicles have many moving mechanical parts and thus do not have an infinite life expectancy. While I do see it as odd that you have issues with the vehicle shortly after service as far as the oil leak detected most recently. I would kindly offer a no charge diagnoses to determine the source of failure for your most recent issue and would also invite you to witness the process if you so wish to do so. Although you have scanned the pcm for a trouble code there are a few steps to determine the actual source of failure.

Please contact me or my office to set up an appointment.

Thank you,

Paul Mendoza
Service Manager
(714)979-2500

ZM
Zarni M.
Westminster, CA
ACURA RDX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2015 Category: Service
So So
my 2014 acura rdx ac quit working. went there for service since I bought it from there and closet acura dealer from my house. I requested for a car wash after they fixed my car. I received a loaner car and left my car for 5 days. when I returned and picked up my car, it is still not being wash. service adviser promised me to bring it back in next time and he will give a free detail wash. I tried to called him a few time and left voice messages but he never call me back. Finally able to reach him through email and he set up the appointment for a car wash. I brought it back today for malfunctioning Bluetooth and reminded other service advisor to give me the car wash. My car was bring back to the front without being wash.
Paul M. from South Coast Acura responded on 05/11/2015

Zarni,

I apologize for the car wash issues you have had with our department. That normally doesn't happen unless our client is in a hurry and declines the wash. Please let me know when you are available so that we can get your car all cleaned up for you.
The last thing we need is a not so clean Acura on the road.
So please contact me so that we can make it right!

Thank you for your feedback.

Paul Mendoza
Service Manager
(714)979-2500

WH
Wayne H.
Santa Ana, CA
ACURA MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2015 Category: Service
Customer
The customer service and professionalism is 5 star. The price of parts are labor are not competitive with Pep Boys. A window motor replacement was 480.00 opposed to a competitors quote of 308.00

MC
Megan C.
Corona Del Mar, CA
ACURA RDX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2015 Category: Service
SoSO
Didn't do 3 of the 5 items I asked them to check on when I brought my car in.

HD
Harvey D.
Huntington Beach, CA
ACURA CL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/12/2015 Category: Service
I had to bring back my car for major oil leak
I've been taken my car to South Coast Acura for many years for maintenance services. I got 312,000 miles on this car so far and got no oil leak at all. I was happy with their services until last March 2015 service. I discovered a very bad oil leak at bottom of transmission block after 1 day of that service. I have graded 2 as an average of my last 2 services.
I took the car back, and the diagnosis was rear back oil seal leaked. I had asked to have my gear compression checked, regular oil change, and others before this leak; however, having discovered this leak the next day was too much of a coincidence to consider. I checked & didn't see road check activity after that major service as i had noticed with other previous services. In addition, i didn't have the work order sent to me after taking the car back for almost a week and being explicitly requested.
I've been driven for over 2 weeks now without issue after the last service to fix the leak. The engine is running with high pitched sound that is different from before, and I have been tracking to see for any bad effect yet. For now, i don't feel like to recommend this business to others until no other "coincidence" discovered.

MR
Mark R.
Fountain Valley, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/08/2015 Category: Service
Ugent Safety recall ignored
Urgent safety recall notice received. Made appointment on-line for recall. Drove to dealer on day of appointment. Service advisor said part is backordered, said about 10 days and that he would call me. 31 days passed before I called them. They said they have not received any of the parts needed. I asked to have managment call me. I received a call later that day saying my part was there and to bring my car in today. I did. They said they replaced it. Needles to say, I had little trust in their word at this point. My windshield was damaged upon my inpection when I got the car home. I had a new windshield installed. I would be very reluctant to take my car here for servicing again. Cerritos Acura will be my next dealer to service my car.
Paul M. from South Coast Acura responded on 04/08/2015

Mr. Reese,

The unfortunate situation of parts being on back order not only affects our store, but all dealerships across multiple brands in the country. To say your recall was ignored I believe is far from a true statement. In discussing the situation with the advisor, we reassigned a part from another order that had not returned our calls to have the update completed and thus are now waiting for the parts to fill that order. As far as your windshield, this is the first I hear of the issue even after we have made attempts to follow up via phone and e-mail after your service. However working on your steering wheel would have absolutely nothing to do with your windshield glass.

I apologize again for the inconvenience of having back order parts and having to reassign another order to complete your recall.

Paul Mendoza
Service Manager
(714)979-2500

HV
Hung V.
Tustin, CA
ACURA TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2015 Category: Service
Terrible customer service
I called South Coast Acura to set-up an appointment and got hang-up on twice. When I got there i waiting 20min while one person was helping a customer and the other one got done with his and went back there and talk to someone in the back and forgot I was waiting. I've taken my car to South Coast Acura for 5 years already and this is the first time Id a bad experience. I'll not be coming back
Paul M. from South Coast Acura responded on 04/06/2015

Hello Hung,

I apologize for the failure on your last service visit. I don't know what happened with the phone call but our receptionist are instructed to never hang up on anyone for any reason. They are only to redirect the calls if needed. As far as the wait time. We have taken deep consideration for wait times from all our clients and have added a third service advisor to help speed things along. We have also added two more technicians to move along vehicles within our department. Through all the years I've helped you personally prior to this visit, I hope you would give us another change to show our efforts to improving.

Paul Mendoza
Service Manager
(714)979-2500

DK
David K.
Anaheim, CA
ACURA CL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/02/2015 Category: Service
bla bla bla
bla bla bla
Paul M. from South Coast Acura responded on 02/02/2015

Mr. Koenig,

Please contact me to discuss any issue you might have had that would have damaged our relationship.

Paul Mendoza
Service Manager
(714)979-2500

KD
kimberly d.
Westminster, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2015 Category: Service
inner seal broken
lied to customer, indicate wrong problem
Paul M. from South Coast Acura responded on 01/31/2015

Miss Dam

Please contact me at your earliest convinience to discuss what was found wrong with your vehicle. I do not see any information that indicates we had a vehicle in for service for you. Clarification would be greatly appreciated.

 

Paul Mendoza
Service Manager
(714)979-2500

SN
Steven N.
Garden Grove, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/31/2015 Category: Service
oil leak, inner seal
water pump broken
Paul M. from South Coast Acura responded on 01/31/2015

Mr. Ngo

It seems there is some sort of misunderstanding with your recent service visit. As I review your work order, I see that you brought in your vehicle with a concern of oil leaking. Based on your inspection we found what looks like a front main seal and rear main seal leaking oil. Now there is no mention of a water pump being broken. As I look into your previous visit back in October 26, 2013 we had mentioned to you that your rear main seal was seeping at that time along with brakes being worn and cv joint boots that were torn. Now when replacing a front main seal, the timing belt and water pump are normally recommended to be replaced if they had not yet been done.

I would like to discuss your concern in further detail at your earliest convinience. Please see my contact information below.

Paul Mendoza
Service Manager
(714)979-2500

TH
Tai H.
Cypress, CA
ACURA TL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/07/2015 Category: Service
oil and tire change
The service takes 4 hours just to change 4 tires and oil changed when the customer is waiting

MT
Muhammad T.
Irvine, CA
ACURA TL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/02/2015 Category: Service
Bad Experience
This was my last visit . Not coming back . Was a customer for last two and half year . Overcharged for my service and felt service provider was not honest.
Paul M. from South Coast Acura responded on 01/03/2015

Mr Talukdar,

At South Coast Acura we take allegations of dishonesty very seriously. I would like to speak to you regarding your latest experience and see what it is about your vehicle needing an alternator for an issue you had with your vehicles operation is dishonest. Once I understand what it is you mean by that I can then investigate these serious allegations.

Thank you

Paul Mendoza
Service Manager
(714)979-2500

VC
Venus C.
Santa Ana, CA
ACURA MDX
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/31/2014 Category: Service
New Tires Installation - Bad
Had 3 new tires installed. One of the tires had a bad leak. Lucky I reached home when I found out. HAD TO USE MY SPARE TO DRIVE BACK TO DEALER TO HAVE THE BAD NEW TIRE SEALED PROPERLY.
Paul M. from South Coast Acura responded on 12/31/2014

Ms Cruz,

I apologize for the inconvenience. It is not a normal occurance to have a bad tire pressure sensor seal especially after putting on a few new tires. I do see that the leak was corrected and I trust that there are no further issues. If you would like to discuss this in further detail please dont hesitate to give me call.

Thank you,

Paul Mendoza
Service Manager
(714)979-2500

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