Thank you for your review, Kathleen! I'm glad you had a positive experience with our service department. We appreciate the business. Drive safe!
Thank you for your feedback, Quy!
Thank you for your review, Jose! I apologize for the lack in update with your new phone number. If you'd like to email me your updated number I am happy to ensure that it is changed in our system. email@example.com
Thank you for your feedback, Robert! If you were unhappy about how your car was returned please come in and we'll be happy to give your car another complimentary wash.
Hi Esther, thank you for your feedback! We are currently in the process of making a few changes to better assist our customers. We have assessed the parking lot and service drop off/pick up situation and taken this into consideration with the changes we're making. I'm glad to hear that your experience with our employees was a positive one. We hope next time you come in you'll find our changes meet your needs. Drive safe!
Hi Sam, thank you for the positive feedback! I'll be sure to pass on the compliment to John. We appreciate your business! Drive safe!
Paul runs a first class service center!
Hi John, thank you for the positive feedback! I will be sure to pass on the compliment to Paul. We look forward to seeing you in here again next time. Drive safe!
Many other Yelp reviews are also in sharp contrast to the Surecritic reviews, which are obviously filtered. I've also responded objectively to the Acura corporate survey.
Hi Brynn, thank you for the 5-Star review! I'm glad to hear you were happy with our service. I'll be sure to pass the positive feedback on to Ferdie! We look forward to seeing you in here again. Drive safe!
Hi Angel, thank you for the feedback. We do take all customer complaints and feedback into consideration in order to better serve you. Currently we are in the process of implementing a new plan that structures our service team to get to each customer quicker, even when we are at our busiest. We've also begun hiring more employees in our parts and service department in order to better assist each customer in a timely manner during the service process. I apologize for the inconvience as you and your business are very important to us here at South Coast Acura. The next time you come in I hope you will find our new process to be an improvement in comparison to your previous experience. Drive Safe!
Hi Thomas, thank you for the positive feedback! I'm glad to hear that you were satisfied with your experience with us. We appreciate your business. Enjoy your new vehicle and drive safe!
Hi Uyen, thank you for the positive feedback. I'm glad to hear you were completely satisfied with your experience here with us at South Coast Acura. We look forward to seeing you in here again. Drive safe!
Hi Leonard, thank you for the positive review! Drive safe!
Your recalls were completed with 100% accuracy and you were provided a loaner car at no charge to you. With the recalls, we loan cars out as soon as they get in sometimes not even washing them which means we dont go through the insides of them to see if the previous renter left anything in them. The fact that you left items behind and then had us make multiple calls to the then current renter which then inconvenienced them, should not affect how we serviced your vehicle. I do feel bad that you left something behind and the next person tossed it out during their use of the vehicle, but that should not reflect on our service rating.
Hi Maria, thank you for the positive feedback! I'm glad to hear we were able to accomodate you in a timely and professional manner. I will be sure to pass on your compliment to Paul. Drive safe!
Thank you for your review and feedback.Paul Mendoza
Hi April, thank you for your positive review! I'm glad to hear you were completely satisfied with your experience here with us at South Coast Acura. We look forward to working with you again in the future. Hope you are enjoying your new car! Drive safe!