Overview

Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18

11 Reviews

27% Would Recommend
100% Business Response
Latest Review about 2 years ago

Reviews


PK
Peter K.
Westminster, CA
ACURA RDX TECH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2015 Category: Service
Reasonbly wait time and car wash
With an appointment things went fine and got car wash even for simple tire repair.

HN
Huy N.
Garden Grove, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2015 Category: Service
Fast service!
i was told it'd take 2 hours for my service but it was faster than that.

KC
Kathleen C.
Long Beach, CA
ACURA TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2015 Category: Service
Friendly and helpful staff
The service team is awesome and are willing to assist as needed!!
Thank You!!!
Christen D., Customer Relations Manager from South Coast Acura responded on 09/04/2015

Thank you for your review, Kathleen! I'm glad you had a positive experience with our service department. We appreciate the business. Drive safe!


FP
Felicia P.
Garden Grove, CA
HONDA ACCORD CPE
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2015 Category: Sales
Stay away from sales and finance! Don't deliver on promises
Finance was very rude because I didn't buy gap. Sales and manager promised to fix issues with the car but later when I was actually in the process of buying the car, Internet sales manager told me that if I wanted the good deal I was asking for that it's in my best interest to find my own mechanic and have the issues fixed. Also sales people and finance didn't listen to me when giving them info which wasted time later on when my bank was asking for things I had told them about, but they "had no idea". Also when I picked up the car the next day the windshield was cracked, yet it wasn't cracked the day before, but again, they gave me a good deal so it was up to me to get that fixed. I wouldn't buy another car here.

QL
Quy L.
Huntington Beach, CA
ACURA MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2015 Category: Service
Great Service
Nice and friendly service.
Christen D., Customer Relations Manager from South Coast Acura responded on 09/02/2015

Thank you for your feedback, Quy!


JS
Jose S.
Lakewood, CA
ACURA TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2015 Category: Service
Friendly for the most part
I would have given it a 5 however for that last two times that I have been there they cant seem to update my number which means they cant reach me and I wait longer than I need to get my car back. Also my tire sensor keeps coming on after my visit.
Christen D., Customer Relations Manager from South Coast Acura responded on 09/04/2015

Thank you for your review, Jose! I apologize for the lack in update with your new phone number. If you'd like to email me your updated number I am happy to ensure that it is changed in our system. christen.dorsa@southcoastacura.com


RL
Robert L.
Seal Beach, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2015 Category: Service
Excellant
John has meet my request when I have been in for service. The only thing you might want to upgrade is your car wash.
Christen D., Customer Relations Manager from South Coast Acura responded on 09/02/2015

Thank you for your feedback, Robert! If you were unhappy about how your car was returned please come in and we'll be happy to give your car another complimentary wash.


EC
Esther C.
Irvine, CA
ACURA TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2015 Category: Service
Good Deals, Friendly Service Advisors
Good experience here, despite having to wait five minutes outside the building (no clear direction as to where to go, who to connect with upon arrival). But once I met my service advisor, it was great, especially the price in getting my vehicle maintenanced. Good follow-up, comprehensive explanation of what my car needs and why, and my rental car was incredibly comfortable.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/27/2015

Hi Esther, thank you for your feedback! We are currently in the process of making a few changes to better assist our customers. We have assessed the parking lot and service drop off/pick up situation and taken this into consideration with the changes we're making. I'm glad to hear that your experience with our employees was a positive one. We hope next time you come in you'll find our changes meet your needs. Drive safe!


SI
Sam I.
Huntington Beach, CA
ACURA MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2015 Category: Service
Service and Maintenance
John Wong is a great Service advisor. As long as he['s there I'll be having my service done there.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/27/2015

Hi Sam, thank you for the positive feedback! I'll be sure to pass on the compliment to John. We appreciate your business! Drive safe!


JV
John V.
Huntington Beach, CA
ACURA MD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2015 Category: Service
Great Service!
I have been very pleased to have South Coast Acura as my preferred service center for my Acura.

Paul runs a first class service center!
Christen D., Customer Relations Manager from South Coast Acura responded on 08/27/2015

Hi John, thank you for the positive feedback!  I will be sure to pass on the compliment to Paul. We look forward to seeing you in here again next time. Drive safe!


RI
Ronald I.
Laguna Hills, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/26/2015 Category: Sales
buyer beware
Please see my indepth review on Yelp.
Many other Yelp reviews are also in sharp contrast to the Surecritic reviews, which are obviously filtered. I've also responded objectively to the Acura corporate survey.

BP
Brynn P.
Newport Beach, CA
ACURA RD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2015 Category: Service
Always great Service - pleasure working with Furdi
Furdi gave me great service. He took care of all my needs and gave me a fair price.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/26/2015

Hi Brynn, thank you for the 5-Star review! I'm glad to hear you were happy with our service. I'll be sure to pass the positive feedback on to Ferdie! We look forward to seeing you in here again. Drive safe!


AL
Angel L.
Garden Grove, CA
ACURA TL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2015 Category: Service
OK customer service
I was told I would be getting a call the morning I dropped off my car with details of issue, did not get a call and when I called I was placed on hold for 15min, I had to hang up and called back for my update.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/27/2015

Hi Angel, thank you for the feedback. We do take all customer complaints and feedback into consideration in order to better serve you. Currently we are in the process of implementing a new plan that structures our service team to get to each customer quicker, even when we are at our busiest. We've also begun hiring more employees in our parts and service department in order to better assist each customer in a timely manner during the service process. I apologize for the inconvience as you and your business are very important to us here at South Coast Acura. The next time you come in I hope you will find our new process to be an improvement in comparison to your previous experience. Drive Safe!


TR
Thomas R.
Redlands, CA
BMW 3 SERIES
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2015 Category: Sales
I was treated fairly and honestly,
It was an open conservation regarding making a deal
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Thomas, thank you for the positive feedback! I'm glad to hear that you were satisfied with your experience with us. We appreciate your business. Enjoy your new vehicle and drive safe!


UN
Uyen N.
Westminster, CA
ACURA TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015 Category: Service
They communicate well!
I needed a full service and turns out I needed new rear brakes. They had communicated to me of what is needed, how much and approximately how long it was going to take. I didn't have to ask any questions.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Uyen, thank you for the positive feedback. I'm glad to hear you were completely satisfied with your experience here with us at South Coast Acura. We look forward to seeing you in here again. Drive safe!


LP
Leonard P.
Irvine, CA
ACURA MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2015 Category: Service
sevice availability, integrity
a satisfied customer
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Leonard, thank you for the positive review! Drive safe!


BR
Blair R.
Long Beach, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/19/2015 Category: Service
Extremely poor customer service follow-up
I left recently purchased items in my loaner car and called 4 times regarding this matter. After 2 full days I was told the current renter did not have it. Poor follow up by multiple personnel from this dealer
Paul M. from South Coast Acura responded on 08/20/2015

Mr. Rees,

Your recalls were completed with 100% accuracy and you were provided a loaner car at no charge to you. With the recalls, we loan cars out as soon as they get in sometimes not even washing them which means we dont go through the insides of them to see if the previous renter left anything in them. The fact that you left items behind and then had us make multiple calls to the then current renter which then inconvenienced them, should not affect how we serviced your vehicle. I do feel bad that you left something behind and the next person tossed it out during their use of the vehicle, but that should not reflect on our service rating.

Resonably,

Paul Mendoza
Service Manager
(714)979-2500

MM
Maria M.
Santa Ana, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2015 Category: Service
excellent service
firts class service , everybody so nice, the shuttle service to on Saturdays excellent fast really professional staff Paul M. Professional business man
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Maria, thank you for the positive feedback! I'm glad to hear we were able to accomodate you in a timely and professional manner. I will be sure to pass on your compliment to Paul. Drive safe!


CC
Catherine C.
Irvine, CA
ACURA MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2015 Category: Service
Paul is always curteous and tells me what is essential for safety a the extras. I trust him.
I feel I get respect from Paul and have never felt pushed into getting unnecessary services. When I need a car they are always accommodating.
Paul M. from South Coast Acura responded on 08/20/2015

Thank you for your review and feedback.

Paul Mendoza
Service Manager
(714)979-2500

AR
April R.
Long Beach, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2015 Category: Sales
It was such an easy buying process. I got a "we will beat your best OTD price" over the phone, and they did!
Great staff, no BS, blah blah blah crap! I was told they would beat my best OTD price over the phone and they did by $500. I wish i would have started w/ SCA rather then the other dealers. Thanks so much!
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi April, thank you for your positive review! I'm glad to hear you were completely satisfied with your experience here with us at South Coast Acura. We look forward to working with you again in the future. Hope you are enjoying your new car! Drive safe!


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