Overview

Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18

11 Reviews

27% Would Recommend
100% Business Response
Latest Review about 2 years ago

Reviews


MM
Maria M.
Santa Ana, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2015 Category: Service
excellent service
firts class service , everybody so nice, the shuttle service to on Saturdays excellent fast really professional staff Paul M. Professional business man
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Maria, thank you for the positive feedback! I'm glad to hear we were able to accomodate you in a timely and professional manner. I will be sure to pass on your compliment to Paul. Drive safe!


AR
April R.
Long Beach, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2015 Category: Sales
It was such an easy buying process. I got a "we will beat your best OTD price" over the phone, and they did!
Great staff, no BS, blah blah blah crap! I was told they would beat my best OTD price over the phone and they did by $500. I wish i would have started w/ SCA rather then the other dealers. Thanks so much!
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi April, thank you for your positive review! I'm glad to hear you were completely satisfied with your experience here with us at South Coast Acura. We look forward to working with you again in the future. Hope you are enjoying your new car! Drive safe!


ZR
Zachary R.
Lake Forest, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2015 Category: Sales
Fast easy friendly service
We were able to test drive, appraise our car and consider multiple financing options in a very reasonable amount of time.


Staff was also friendly and respectful.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Mr. Rosenthal, thank you for your 5-Star review! I appreciate the positive feedback. Hope you are enjoying your new vehicle! Drive safe!


CR
Cynthia R.
Santa Ana, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2015 Category: Sales
The buying process was really quick.
Everyone at the dealership was very friendly and knowledgeable. I had all weather mats ordered and was told that I would be called when they arrived. A week and 1/2 later I stopped by to find that they were there. Someone dropped the ball on the phone call. That would bring my rating down to 41/2 stars.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Cynthia, thank you for your feedback! I'm glad to hear that you had a positive experience with our staff. I do apologize for the lack in follow up on your weather mats as that is not acceptable. We are currently in the process of implementing a new plan with new managers in place to ensure that customers are followed up with and assisted in a timely manner. I hope that in future dealings with us you will find that your experience has improved. Hope you are enjoying your new vehicle! Drive safe!


BE
Brett E.
Huntington Beach, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2015 Category: Service
Great service team!
They always seem to have a loaner car available, they get the work done quickly, everyone is friendly, and my car always leaves looking as good as it came, which I can't say for most repair places.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Brett, thank you for your 5-Star review! We appreciate the feedback. I'm glad to hear we were able to accomodate your needs in a timely, convenient, and friendly manner. We look forward to seeing you in here again in the future. Drive safe!


LM
Lisa M.
Orange, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2015 Category: Sales
Nice people
The young lady who helped to make the sell easy.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Lisa, thank you for your positive review! I'm glad to hear you were completely satisified with your experience. Hope you are enjoying your new vehicle! Drive safe!


DK
Dori K.
Fountain Valley, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2015 Category: Service
Paul Mendoza
I had to bring my car in a total of 3 times and made several phone calls. This was with Raymond. Paul Mendoza fixed all.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Dori, thank you for the 5-Star review! I will be sure to pass on the positive feedback to Paul. Drive safe!


GS
Greg S.
Corona Del Mar, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2015 Category: Service
Good prompt service
No hassle appointment that was kept and done well.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Greg, thank you for the positive feedback! I'm glad we were able to accomodate you in a prompt and hassle-free manner. Drive safe!


VT
Vuong T.
Fountain Valley, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2015 Category: Service
straight
Very satisfied with the loaner car.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Vuong, thank you for the 5-Star review! I'm glad to hear you were completely satisified with our services here at South Coast Acura. We look forward to seeing you again in the future for any needs we can assist you with. Drive safe!


MM
Maria M.
Santa Ana, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Great team
Thanks to Paul Mendoza always on top all the needs for the customers
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Maria, thank you for the 5-Star review! I will be sure to pass on the positive feedback to Paul. Drive safe!


VL
Vianne L.
Anaheim, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Excellent Customer Service
People here are really nice, they helped me with the service my car needed and would be happy to answer all my questions regarding to the car. Thanks for the excellent service!
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Vianne, thank you for the positive feedback! I'm glad you received completely satisfactory service and found our staff to be helpful and pleasant to work with. We look forward to working with you for any and all of your future needs! Drive safe!


DZ
Darby Z.
Huntington Beach, CA
ACURA MDX TECH PKG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2015 Category: Service
Another Fantastic Experience!
My car is only a year and a half old so this was my third time going in for regularly scheduled maintenance. Each time has been fantastic! My appointment time is always honored, the guesstimate for service time is always accurate, everyone is super nice and I like the clean waiting area with wifi.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Darby, thank you for your positive feedback! I'm glad you felt completely satisified with our service department and that our ammenities were up to par! We appreciate your loyalty to us here at South Coast Acura and look forward to helping you with any of your needs in the future. Drive safe!


.B
. B.
Newport Beach, CA
ACURA TSX TECH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2015 Category: Service
good service
the estimators and the auto techs provide good service as they know their cars
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Thank you for your positive feedback! Drive safe!


PC
Philip C.
Laguna Beach, CA
ACURA TS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2015 Category: Service
Competent Staff
Fast service
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi Philip, thank you for the positive feedback! I'm glad you felt completely satisified in your experience with our staff and that your vehicle was returned to you in a timely manner. Drive safe!


DR
David R.
Orange, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2015 Category: Service
GREAT MAINT FOR ACURA
Paul and his crew work hard to make the customer happy. Great promotions and pricing.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi David, thank you for the 5-Star review! I will be sure to pass on the positive feedback to Paul. Drive safe!


GB
George B.
Long Beach, CA
ACURA RLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2015 Category: Service
Service
I could not have asked for more. Everything was completed ahead of schedule and all staff were very friendly.
Christen D., Customer Relations Manager from South Coast Acura responded on 08/24/2015

Hi George, thank you for the positive feedback! I'm glad you felt completely satisfied with both our staff and service. Drive safe!


KK
Ken K.
Newport Beach, CA
ACURA TL-3.2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2015 Category: Service
Friendly service
Have never had a bad experience with the service department.

AS
Alex S.
Anaheim, CA
ACURA TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Great-Friendly Auto Service from the South Coast Acura team
Great customer service that is always with a smile. Always upfront about services needed to your car and willing to work with you on the best prices.

AN
Andrew N.
Anaheim, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2015 Category: Service
Campaign service at South Coat Acura
Fast and courteous customer service.

TK
Thomas K.
Huntington Beach, CA
ACURA RDX TECH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2015 Category: Service
first rate
professional & knowledgeable

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