Overview

Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18

11 Reviews

27% Would Recommend
100% Business Response
Latest Review about 2 years ago

Reviews


VN
Vinh N.
Garden Grove, CA
ACURA TL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2014 Category: Service
Acura Tl in service
Very bad service , the consultant guy shown very poor attitude to customer.

EN
Eliz N.
Orange, CA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/02/2014 Category: Sales
just be careful
Before we bought the MDX Technology 2014 from this dealer, we had been to many dealers and looked at the same car. We know that all the one we looked at came with Michelin tires. We decided to buy the MDX from SouthCoast Acura because the price was reasonable. When we came to purchase the car we checked over everything but we overlooked the tires until the next day. The car that was sold to us came with a set of Continental tires and not Michelin. We mentioned it to the floor sales representative and of course the answer was there is not much he can do. Again, I understand this was our fault for overlooking this but just be careful. They might have advertised that they will beat any other dealers price but at the end they still get your money in a different way.

TJ
Timothy J.
Ladera Ranch, CA
ACURA RLX NAVI
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2014 Category: Service
Nice staff, poor follow through
I purchased a certified pre-owned vehicle expecting that everything would be ready on the vehicle when I purchased it. The vehicle did not go through an inspection or detail prior to me picking it up. Then it turns out that I need to come to the dealership twice to fix the same problem, which would have been caught if the car was inspected. After not having my new car for almost a week total, I pick it up and it wasn't washed or vacuumed. Not very good attention to detail.

KL
Kristin L.
Irvine, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2014 Category: Service
Customer Service from the SERVICE DEPARTMENT
Paul Mendoza is a great asset to your team. He is always very courteous and helpful. He is the only reason I get my car serviced at South Coast Acura. If he wasn't there, I would find another Acura dealership closer to my house because I am uncomfortable with the sales team there.

DC
Diana C.
Santa Ana, CA
ACURA TL AUTO-NAVI
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2014 Category: Service
Service dept
On my last visit it took well over an hour more of the time I was told it was going to take. 21/2 hrs for an oil change.. And even when I was told that's car was ready and was being brought over , it still took them 20 min to bring it over. This was not a good experience. I was very disappointed.

AP
Amy P.
Costa Mesa, CA
ACURA MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/28/2014 Category: Service
WORST CUSTOMER SERVICE!!
DO NOT TAKE YOUR CAR HERE FOR SERVICE! People are rude and do not care about you except for your money and how much of it they can take. You will always leave with another problem with your car

MF
Michael F.
Fountain Valley, CA
ACURA TL-3.2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2014 Category: Service
good service but too expensive
I like the service they provide, but they're too expensive.

BB
Bob B.
Fountain Valley, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2017
Great repair experience for my Acura RDX!
Thanks much for all the help South Coast Acura team's friendly, professional team gave me. It is clear that this dealership is run this positive way from the very top and all the way down.

I give my $1200 repair experience my highest positive ratings as your team has demonstrated that you really care about your customers. You have fixed several VERY difficult issues I was having with my Acura RDX SUV that only expert technicians could have fixed correctly (replaced fuel pump, coil, complete fuel system service and fixed my fuel float measuring issue). Your 12 month/12,000 mile warranty is much more than non-dealer outlets would have given me. Of course Consumer Reports rates Acura vehicles amongst the highest rated dependable vehicles you can buy.

I love your $200 complete fuel system service that cleans many areas that have buildup of harmful deposits. I can notice the nice improvement in my car's performance which also will gave me more noticeable gain in fuel mileage. This is the safest and most effective way to clean all of these bad deposit buildups out of your vehicle's system (as compared to fuel additives to your gas).

I will definitely return!
I highly recommend your team to everyone.
Bob Baglien

JP
Joanne P.
San Juan Capistrano, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2016 Category: Sales
the price was VERY good
I was told thousands more at a dealer in Mission Viejo
I wish Barrie had given me more instruction on how to use the technical things in the car, and I wish they had the cable for the map ap as I purchased it for a lot of money and it did not work with out the cable....... otherwise loved Barrie adn they took good care of Juno ... I will return

MS
Mark S.
Huntington Beach, CA
ACURA TLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2015 Category: Sales
Fast, honest and helpful
Knew what I wanted. Called in on a lease deal I saw online. Ryan was extremely helpful. Got me in and out with no hassles. Best experience I have had buying a car at a dealership.

KC
Kenneth C.
Costa Mesa, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2015 Category: Service
Service
Friendly

VA
Vitali A.
Garden Grove, CA
ACURA ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2015 Category: Sales
Upfront and direct communication of the staff along with truly taking their time to address all details.
Pleasant no hustle environment. They are willing to beat competitor's quotes.

RB
Rupsi B.
Irvine, CA
ACURA ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015 Category: Service
ILX service
Good job

MS
Martha S.
Costa Mesa, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2015 Category: Sales
Cuality en good atencion
Nice personal good dials I'm so heappy en I wiil coming back

JS
Joel S.
Arroyo Grande, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2015 Category: Sales
honest straight forward sales person, (Barrie), very competitive purchase price
This was a very pleasant purchase process. I live 3 hours away from the dealership and contacted Barrie by phone. she was straight forward and easy to talk purchase price with. She was able to sell me the package and vehicle I wanted, and made the transaction very easy and honest. There are dealerships closer to my home but her manner and pricing made the extra travel distance to purchase the Acura well worth the trip. The process at the Dealership went very smoothly as well. I would recommend Barrie and South Coast Acura to friends.

SS
Shivani S.
Artesia, CA
ACURA ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2015 Category: Sales
Very helpful!
Offered best price in comparison to other local dealerships. Very smooth closing of the sale! Thank you!

AS
Anne S.
Huntington Beach, CA
ACURA RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2015 Category: Service
Prompt, courteous, professional service on my 2015 RDX. My appointment was at 9:00 AM and I was home by 10:30.
John was great--even checked to see if any recall had happened overnight! The complimentary car wash was much appreciated too.
Christen D., Customer Relations Manager from South Coast Acura responded on 10/12/2015

Thank you for your review, Anne! I'm glad to hear you received completely satisfying service. We appreciate your business and look forward to seeing you again next time! Drive safe!


LL
Loan L.
Westminster, CA
ACURA RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2015 Category: Service
Friendly
Excellent
Christen D., Customer Relations Manager from South Coast Acura responded on 10/09/2015

Thank you for the review, Loan!


TL
Trung L.
Garden Grove, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2015 Category: Sales
happy
So happy with the car!
Christen D., Customer Relations Manager from South Coast Acura responded on 10/09/2015

Glad to hear you're enjoying your new car, Trung! Drive safe!


NB
Norma B.
Whittier, CA
ACURA TLX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2015 Category: Service
Paul Mendoza makes the difference. Although I appreciate his efford in trying to determine my car problem it was not fixed.
Yes

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