Overview

Overall Rating 2.18/5Overall Rating 2.18/5rating 2.18rating 2.18rating 2.18

11 Reviews

27% Would Recommend
100% Business Response
Latest Review about 2 years ago

Reviews


KD
Kevin D.
Rancho Palos Verdes, CA
ACURA ILX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2015 Category: Sales
No Games, No Gimmicks... Excellent to work with
I have leased and purchased cars for almost 30 years, and my trip to South Coast Acura was among the best! They were helpful over the phone and even better in-person. David Leese was exceptional -- he worked with me on the price and terms until we had an excellent deal. No pressure and straight-forward... I highly recommend this dealership (and David, in particular) to anyone looking for a good price and a memorable experience.

DZ
Darby Z.
Huntington Beach, CA
ACURA MDX TECH PKG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2015 Category: Service
Great Service
This was my second time at this site for scheduled maintenance. On this visit it was my B1 service and when I made the appointment I was told it would take about 1.5 hrs. Check in was a breeze, and my service rep checked in with me while I was waiting for the car. The service was complete, including car wash, in less time than I was originally told. I felt I was treated well and appreciated that they weren't trying to "upsell" me on services/products I didn't need.
Paul M. from South Coast Acura responded on 02/12/2015

Thank you for the great review we appreciate being notified when we do right. We will continue to improve and try to exceed all our clients expectations.

Thanks again,

Paul Mendoza
Service Manager
(714)979-2500

HN
Huy N.
Garden Grove, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2015 Category: Service
Great customer service
John was really helpful.
Paul M. from South Coast Acura responded on 02/12/2015

Thank you for your positive response I really appreciate it.

Paul Mendoza
Service Manager
(714)979-2500

NS
Numan S.
Irvine, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2015 Category: Service
Excellent Service
I have remained an Acura owner for 16 years, five vehicles, mainly due to the service I receive from South Coast Acura's service department.

RT
Ronald T.
Huntington Beach, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2015 Category: Service
great sevice
good

DZ
David Z.
Torrance, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2015 Category: Service
Excellent service personnel attentiveness and knowledge
I drive 40 mins out of my way with at least 3 dealerships in between because of the great customer service and their expert mechanical knowledge of Acuras. Dealerships and private repair centers are all alike when it comes to pushing for more repairs than necessary. The distinction here is that many of the service folks will tell you what are the necessary repairs and what are the "eh, can be pushed off to a later date" repairs. (I caveat that because the rep I'd been working with for many years left a few months ago. Since then, Paul Mendoza was promoted to head the group. I am confident that he will train new reps to deliver the same experience since he is one of those reps that gives it to you straight.) In addition, they've earned my trust because of their quick and accurate diagnostics. A lot of places will give you the run around and waste your time; but not this place.

NB
Nelda B.
Huntington Beach, CA
ACURA RLX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2015 Category: Service
Great service
The service department has always taken such good care of me and my car. They are courteous, accommodating and timely. I know that I can trust and feel safe with your service staff. Thank you, Nelda bass

MF
Maria F.
Fountain Valley, CA
ACURA RDX TECH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2015 Category: Service
Wonderful service
Service was great and making an appointment online was even better. Car came back washed and running great. Keep up the great work

LB
Lucille B.
San Clemente, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2015 Category: Service
Paul and team give great service
They are always quick to get in and out and very accomodating to my hectic schedule.

DB
David B.
Bayside, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2015 Category: Service
Prompt, courteous service.
Called in the day before while on the road to Los Angeles.Arrived at the appointed time and was out the door within the quoted time.

ES
Earlene S.
Tustin, CA
ACURA SPORT UTILITY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2015 Category: Service
Needs a little remodeling
Service is always good at South Coast

TS
Tamara S.
Stanton, CA
ACURA 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2015 Category: Service
Love it at South Coast
I'm always treated as a valued customer at South Coast. All of the staff serves in a professional manner. They're great.

I am so bummed that I scheduled my service so I could get the free appreciation gift (a phone device) and then I forgot to ask for it. I did call later but it was after Service Hours. It's my fault.
Tamara Shearer

JN
Jennifer N.
Westminster, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2015 Category: Sales
It was quick and seamlessly easy!
The process was quick and easy! I've never had such pristine service like that!

AF
Amber F.
Long Beach, CA
ACURA TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2015 Category: Service
Great Service
quick friendly service

RS
Raymond S.
Newport Beach, CA
ACURA UT MDX TOUR PKG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2014 Category: Service
professional courteous
professional and courteous

DR
David R.
Orange, CA
ACURA TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2014 Category: Service
ANOTHER EXCELLENT VISIT
This is the only place I bring my Acura. Car on-time as promised and helpful/friendly customer service.

RM
Robert M.
Huntington Beach, CA
ACURA SPORT UTILITY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2014 Category: Service
Done on time and right
I wish that the dealer would just text me instead of call. It seems that every dealer I ever go to has a hard time calling to let me know when car is done. I'm sure it a time constraint. Why can't they just text, takes 1/4 of the time and it does the job.

MW
Michele W.
Huntington Beach, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2014 Category: Service
Great Service
The service is great and the prices are affordable. The service professionals always tell me what I need done now and which items can wait.

UP
Ursula P.
Costa Mesa, CA
ACURA MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2014 Category: Service
Acura Service Department
Great service from Paul Mendoza, always friendly and really knows Acura vehicles.

PS
Phil S.
Newport Beach, CA
ACURA TSX SPORT WAGON
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2014 Category: Service
Quick service
My car was completed in one hour. Looks and drives great.

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