Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

551 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
98% Would Recommend
Latest Review 3 days ago

Reviews


NK
Nicholas K.
California
BMW 750i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2015 Category: Service
Nicholas said the business resolved the initial dissatisfaction with a realignment.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2015 Category: Service
Nicholas said the body work was not done properly and would not recommend them as a result.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 04/22/2015

HELLO NICHOLAS,
  THANK YOU FOR CLEARING THINGS UP WITH ME ON THE PHONE TODAY. WE WERE CONFUSED SINCE WE DONT DO BODY WORK HERE. AGAIN THANK YOU FOR BEING A VALUED CUSTOMER.

ANDREW


EL
Eloy L.
California
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2015 Category: Service
Eloy said he originally took his vehicle in because there was an issue with the spark plug. The business quoted him a price of $25 and he left $300 with them in case there was extra work needed. Once the hood was open, the price automatically went up to $300. When he picked up the vehicle, it was running rough so he took it back. They communicated the vehicle needed a spark plug wire which would be $180. He went to another business to purchase the wire but they installed it. The business initially stated the work would be guaranteed but he received a call after the work was completed that the manager would not guarantee the work. The business scheduled an appointment for him to bring the vehicle back in on the Saturday after the initial repair but later called to cancel. Therefore, he took the vehicle to another business and had it serviced. He would not recommend the business and would not go back because of what has already been shared. They were nice to his face to get him captive but once under the hood of the vehicle, everything changed.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/24/2015 Category: Service
Eloy said the business gave him an estimate on a vehicle for up to $200 but it ended up being $300. They overcharged him and charged him for a part which was an additional $85. He went under the hood of the vehicle and found pieces misplaced. The business called him and told him that their work was guaranteed but told him they will not carry a warranty on it. He ended up repairing the part the business should have done and they did not stick to their quote. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 03/03/2015

Hello Eloy,
   Thank you for taking the time to talk to me on the phone and clearing up any misunderstanding. Like I mentioned we strive to maintain our top rating in the local shop market so again thanks for your input.

Andrew

Juan F. G. from Allstate Auto Repair responded on 03/31/2015

I think this person has us comfuse when we call on March 3, 2015 he was really happy with us he came in a weak prior and we installed one ignition coil for him free of charge and he told us how good we were and that he was going to comeback to let us do all the maintenace for his vehicle.


ES
Eric S.
California
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2014 Category: Service
Eric said the business called him and they talked about the aggressiveness of trying to sell him a radiator or belts and apologized.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/31/2014 Category: Service
Eric said this business suggested he have some work done to his vehicle that he did not think he needed. They told him he needed a new radiator and all he needed was coolant so they added some. They told him his belts were old and bad but when he asked them if they checked them they said no. That was strange for them not to check but tell him that because it is a big cost. He did not have any of it done and all they did was replace his headlight and wipers. He would not recommend them due to the reasons just stated.
This review was collected via phone interview by Customer Research Inc.
Juan F. G. from Allstate Auto Repair responded on 04/16/2014

Hi Eric
  Thanks for the review and also taking time to talk to me about what seemed to be a miscommunication of what might be a cause to low coolant and a need to first perform a coolant pressure test to see if there is a leak. Like we talked about we are always looking for ways to improve our service to our customers like our new 3yr 36k miles nationwide warranty. I know your vehicle reliance and safety is important to you so we again thank you for allowing us to be a part of that.

Andrew


BY
Ben Y.
La Crescenta, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Ben said that he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RO
Rudy O.
La Crescenta, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2019 Category: Service
Rudy said the business did their best, but couldn't find out what the cause of the noise his vehicle was making.
This review was collected via phone interview by Customer Research Inc.

EB
Edward B.
Sunland, CA
Ford Transit Connect
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Edward said the business was friendly and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

EM
ELSA M.
La Crescenta, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
Excellent service
I am very happy with Allstate’s service. We have taken our cars there for the last ten years. Juan and his team always gives us excellent service. They are not pushy and allow us to make decisions on how we should proceed with the maintenance of our vehicles.

JZ
Jose Z.
Montrose, CA
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Jose said this business was very helpful and knowledgeable. He was happy with their service.
This review was collected via phone interview by Customer Research Inc.

CC
Charles C.
Los Angeles, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Charles said the staff took real good care of him, and the price was right.
This review was collected via phone interview by Customer Research Inc.

GH
Giordan H.
La Crescenta, CA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Giordan said the work was finished super quickly even though it was scheduled at the last minute.
This review was collected via phone interview by Customer Research Inc.

YC
Yunyen C.
Glendale, CA
Honda Prelude
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Spoke with Kayla. She said she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

JL
John L.
La Crescenta, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
John said the service was speedy, and the staff was able to diagnose his vehicle quickly and explained everything in terms he could understand.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
La Crescenta, CA
Saturn SC 2dr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Richard said he likes the professionalism of the staff.
This review was collected via phone interview by Customer Research Inc.

YH
Yun H.
La Crescenta, CA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Yun said the staff is honest.
This review was collected via phone interview by Customer Research Inc.

CM
CHARLES M.
Glendale, CA
Nissan 300ZX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Great service
Great service. Can find hard to find parts on a 30-year old car.

SS
Sharon S.
Glendale, CA
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Sharon said that she was very happy with the place, they are honest and she appreciates working with them.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
La Crescenta, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
Courtesy
Have always had good courtesy service at All State Auto Repair.

KC
Kevin C.
La Crescenta, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Kevin said the staff has always taken good care of him, they're honest, fast and thorough.
This review was collected via phone interview by Customer Research Inc.

AB
Allen B.
San Fernando, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Allen said the staff was friendly, quick, and provided great customer service.
This review was collected via phone interview by Customer Research Inc.

MH
Manny H.
La Crescenta, CA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2019 Category: Service
Manny said the employees were really professional. They informed him of his vehicle's needs. The service was a little pricey.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 551 in total