Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

544 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
98% Would Recommend
Latest Review 7 days ago

Reviews


SF
Scott F.
La Crescenta, CA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Scott said the staff were up-front with the price it would take to repair his vehicle. They did a good job with the service provided.
This review was collected via phone interview by Customer Research Inc.

DS
DOROTHY S.
Tujunga, CA
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2018
Helpful service with full information provided
Each time I go the service is prompt. Prices are broken down and time frames needed to make the repairs are provided. I take my car there exclusively.

GG
GINGER G.
Sun Valley, CA
Scion tC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2018
Awesome
I can go there on Sat. Juan is so helpful. They try to save you money, and they do a great job.

DS
DENNIS S.
La Crescenta, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018
Brakes
Service was good, estimated time when it would be completed, and received a phone call to the minute of the original estimated time to accomplish job. When asked if all the parts were OEM, an honest answer was provided, i.e., the rotors are OEM but the brake pads were after market, but with an explanation they have been using the brand for a good number of years and a 3 year warranty is provided. That was a satisfactory answer, it would have been very easy for Alstate to say ALL was OEM - I would not have known the difference!! So integrity and honesty seems to rein at Alstate.
Juan F. G. from Allstate Auto Repair responded on 01/24/2018

Mr. Stephens we really are happy to know you feel this way. Thank you very much for your business and thank you for taking the time to recommend us and giving us this wonderful review.


BR
BIENVENIDO R.
La Crescenta, CA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
Great quality service
Great quality service!

AS
Allen S.
Sylmar, CA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Allen said Juan was excellent. He follows through with everything he says he is going to do. Juan did a great job communicating status updates.
This review was collected via phone interview by Customer Research Inc.

HL
Hal L.
Montrose, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Hal said the employees took care of him even though it was late in the day. They fixed all 4 of his brakes. Juan was very nice, did a great job, and took care of business. The business provided great brake service. It was a positive experience. They were professional, they did the job in timely manner, and he is pleased with his brakes.
This review was collected via phone interview by Customer Research Inc.

CM
Celeste M.
Tujunga, CA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2017 Category: Service
Celeste said she is very pleased with the business. They are very honest and they explain everything to her. They try to keep costs down as much as possible. She stated she feels she isn't being ripped off. Juan is a very special employee.
This review was collected via phone interview by Customer Research Inc.

GD
GARY D.
Tujunga, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017
Good Fast Service
Juan the manager very knowledgeable and pleasant to deal with.
The service personnel very pleasant and knowledgeable as well.
I will be getting all my service done there from now on.

TB
Travis B.
Tujunga, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Travis said the staff worked with his schedule and did exactly what they said they would. The service was quick.
This review was collected via phone interview by Customer Research Inc.

FT
Frank T.
California
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Frank said the staff started the work on time and the job was done very quickly. The service was nice.
This review was collected via phone interview by Customer Research Inc.

PC
Paul C.
Montrose, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2017
Honest,Professionalism
Been going to Allstate For over 16 years.Juan and the guys do exceptional work I highly recommend Allstate to any of my friends. Thank you guys.if you don't need it he will tell you,if you need it he'll tell you.Point blank,I have trusted them with all my families cars..Thank You Juan

DG
DANIEL G.
La Crescenta, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2017
Great Service
As always, Allstate Auto Service provided me with a great experience. I brought in one of my cars for a new battery. The job was completed quickly and at a fair price. I have been a customer for years and highly recommend them to everybody. Juan and his staff are the best.

KK
Kent K.
Sunland, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
Kent said the staff was right on. They did the diagnosis, fixed his vehicle, and had it back to him the next day.
This review was collected via phone interview by Customer Research Inc.

RM
Rafael M.
North Hills, CA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Rafael said there was no hassle and the process was simple.
This review was collected via phone interview by Customer Research Inc.

MH
Marian H.
Glendale, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Marian said the business was courteous and did a good job.
This review was collected via phone interview by Customer Research Inc.

KM
Kylee M.
Pasadena, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017
Outstanding service
Being a young woman, I get a lot of anxiety when it comes to my car being serviced. Am I paying too much? Is this actually something I need done? I was referred to All State by a long time customer of theirs, and I have never been more calm about placing the fate of my car in someone else’s hands. They tell me exactly what needs to be done now, and things that can wait a while so my bill isn’t so high. Their guarantee on all of the work they do simply
proves how outstanding they are.

RS
Ron S.
Glendale, CA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Ron said the employees were professional and they did their job well.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
La Crescenta, CA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Mark said the staff at this business stayed late the day before a holiday in order to fix his vehicle. He has been going to this place for a long time and they always provide incredible service.
This review was collected via phone interview by Customer Research Inc.

PL
PAULETTE L.
Glendale, CA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017
Service
Excellent

Displaying Review 101 - 120 of 544 in total