Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

577 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


DZ
DIANE Z.
Poughkeepsie, NY
Honda Element
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Oil change in Honda element
Unfortunately this is the second time I've had the oil changed and I have found that the oil leaks from underneath the vehicle and it's not the plugger anything of that nature it's the fact that there's a plate underneath where the oil drain is and when you drain the oil it goes into that played and later on leaks out on my driveway or any place I park.

RR
Robert R.
Hyde Park, NY
Mitsubishi Eclipse
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/09/2016 Category: Service
Robert said he rebuilds his own transmissions and he went to them so a shaft could be disassembled. He wanted them to keep the parts in order, so he could put them back together again in order. They took 45 minutes to an hour to do the job and they put the parts in a box. He told them he wanted them to put the parts back on and needed it done that day. The guy he spoke with was rude. The employee said they did not have guys waiting around to do the work, and that they could not do it that day, but maybe the next day. He needed the work done that day. today. He went somewhere else to get it reassembled. There he found out that the parts were not in order and it took a long time to reassemble it. He was not happy with them and would not recommend them.
This review was collected via phone interview by Customer Research Inc.

DM
Debra M.
Elizaville, NY
Chevrolet S10 Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2015 Category: Service
Debra said she is not really happy with them. The employee they were speaking with was very rude and condescending. He was speaking loudly. It seemed he was having a bad day. The employee apologized to them towards the end and he told them he was having a bad day. The repair is being done elsewhere. She wouldn't recommend this business because she doesn't want someone else to get treated in the way they were. He was getting confrontational and he was being argumentative with her boyfriend.
This review was collected via phone interview by Customer Research Inc.

KP
Kevin P.
Poughquag, NY
Ford Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2016 Category: Service
Kevin said the business left something on and when he came to pick up his vehicle, it would not start. The business did not help him get it started and he was not happy.
This review was collected via phone interview by Customer Research Inc.
Robert B. from Trans Tek Transmission & Auto Repair responded on 11/28/2016

We came out side and tried to jump start you but vehicle did  not start right away. You told the mechanic you didnt want him to help you and you had your own jump cables. Sorry you were not happy.

Robert Bruno
Owner/ Manager


DP
DANIEL P.
Hyde Park, NY
Mercedes-Benz E320
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2017
Theater of the Absurd
This was not a standard service visit. I'm sure the mechanic who worked on it needed a stiff drink at the end of the day. Nothing to be learned about the quality of Trans Tek service except everybody kept their temper.

TF
Theodore F.
Poughkeepsie, NY
BMW 328xi
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2016 Category: Service
Theodore said the business fixed his vehicle but he spent too much money trying to get his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.

RA
RENEE A.
Poughkeepsie, NY
Hyundai Accent
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2015
a little suprised
Brought car in for an inspection and oil change. Needed a bulb for rear brake light. Charged $46 for labor!!! I'm thinking twice about going back.
Robert B. from Trans Tek Transmission & Auto Repair responded on 03/25/2015

Thank you, Renee for your feedback. There seems to be some confusion with your bill. The labor to replace your brake light bulb was $8.50, the labor for the oil change was $17.00, and the charge for the New York State Inspection (which happens to fall under labor) was $21.00, which equals a total labor charge of $46.50. If you have any further questions, don't hesitate to give us a call, and thank you for your business.

Robert Bruno
Owner/ Manager

OG
Otelia G.
Poughkeepsie, NY
Ford Explorer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2014 Category: Service
Otelia said the repairs took longer than she thought and when she called nobody was there. They were pleasant.
This review was collected via phone interview by Customer Research Inc.

DL
DAVID L.
GMC Yukon
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2014
Poor Phone skills
When I called to make an appointment I was asked all of the usual information and that was okay. It was when I was put on hold and then asked all of the information all over again that was frustrating. I do not know who I spoke to because the femal receptionist never said.

CK
Connor K.
Poughkeepsie, NY
Dodge Stratus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Connor said the service was good.
This review was collected via phone interview by Customer Research Inc.

VM
Verna M.
Poughkeepsie, NY
Toyota RAV4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Verna said she has been going to this business for 2 years and the service is perfect.
This review was collected via phone interview by Customer Research Inc.

NT
Norman T.
Poughkeepsie, NY
Nissan Maxima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Spoke with Dorothy. She said the staff were really nice people, and they did good work.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Pleasant Valley, NY
Dodge Dakota
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
David said the facility did the job pretty well. They were a little bit late on the delivery. Other than that, the service was not bad.
This review was collected via phone interview by Customer Research Inc.

AC
Andy C.
Wappingers Falls, NY
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2017 Category: Service
Andy said they are the best. They are a good place but they're expensive.
This review was collected via phone interview by Customer Research Inc.

JK
JACKIE K.
Poughkeepsie, NY
Hyundai Entourage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/01/2017
hyndia
honest do try to make repairs that don't need to be done.

SS
Sandra S.
Athens, NY
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/15/2016 Category: Service
Sandra said this business was able to fix her vehicle's problem. She said they did a great job even though it ended up taking 2 days longer than they originally told her.
This review was collected via phone interview by Customer Research Inc.

JK
JACKIE K.
Poughkeepsie, NY
Hyundai Entourage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2016
honest
try to help but could not and did not charge me.

DL
David L.
Poughkeepsie, NY
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2016 Category: Service
David said this is a good business. Bob was very helpful and honest about all of the services and details on his vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
Josh H.
Hyde Park, NY
Mitsubishi Galant
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2015 Category: Service
Josh said this business gave him options for his repair.
This review was collected via phone interview by Customer Research Inc.

KM
Kirsten M.
Wappingers Falls, NY
Mazda 5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2015 Category: Service
Spoke with Brian. He said this business is good but a couple of things had to be done again.
This review was collected via phone interview by Customer Research Inc.