Olympia Chrysler Jeep Mitsubishi

Overview

Overall Rating 3.43/5Overall Rating 3.43/5Overall Rating 3.43/5rating 3.43rating 3.43

14 Reviews

64% Would Recommend
Latest Review 2 months ago

Reviews


MH
Meghann H.
Lacey, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Sales
Dealership to go to
Ok. This is our third Jeep we have purchased from Bruce Titus Jeep in Olympia. We traded our Overland for a Grand Cherokee High Altitude. What a beautiful, incredibly well designed and built SUV. Now, let's talk about the sales team. Joe, Jay and Ryan, you are the best! It was a wonderful buying experience! We didn't set out to buy a new SUV that day. So, there I was in a flannel shirt, hair in pony tail, and yoga pants. We decided to stop in at a Mercedes dealer, after visiting some friends, to see what the hoopla was all about. We walked in and the salesmen retreated to a corner. After several minutes, one approached. He said the one we were looking at was sold but if we wanted to look, that was ok. Why would you keep a sold vehicle on your showroom floor? He clearly "thought" we didn't have the financial ability to buy one. He offered no information on the GLC, and gave us the feeling that we were wasting his time. Shame on you Mercedes! My husband said that we should go to Bruce Titus Jeep in Olympia. And we did. When we walked in, everyone said hello, and we went on from there. Joe is new, but a lovely spirit and a humbleness that was refreshing. Having a Jeep Overland with a Hemi V-8, is hard to give up. However, after being clear to Joe and Jay that we weren't interested in anything less than an Overland, they asked us to drive the High Altitude diesel. My husband was interested in diesel. I drove, because I was sure it wouldn't have the power I was use to with the Hemi-8. I was so wrong! The High Altitude diesel delivered. Returning to the dealership, we sat down with Jay to see what we could do. And it didn't take long to reach a bargaining agreement, in between laughing, sharing stories and our lives. All of the sales team talked with us, so we never sat there alone or ignored. Nice touch folks. Ryan was also awesome to work with. Jay spent over an hour going through our new Jeep with us. Answering questions, showing us every little thing. In short, Bruce Titus, you have a really good team now! And Mercedes, we took our money, added to it, and bought twice the SUV! Moral: don't judge how someone walks into your showroom, it could cost you a sale. Bruce Titus, thank you for being "real" people!

JH
Jim and Meghann H.
Olympia, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Sales
Dealership to go to
Ok. This is our third Jeep we have purchased from Bruce Titus Jeep in Olympia. We traded our Overland for a Grand Cherokee High Altitude. What a beautiful, incredibly well designed and built SUV. Now, let's talk about the sales team. Joe, Jay and Ryan, you are the best! It was a wonderful buying experience! We didn't set out to buy a new SUV that day. So, there I was in a flannel shirt, hair in pony tail, and yoga pants. We decided to stop in at a Mercedes dealer, after visiting some friends, to see what the hoopla was all about. We walked in and the salesmen retreated to a corner. After several minutes, one approached. He said the one we were looking at was sold but if we wanted to look, that was ok. Why would you keep a sold vehicle on your showroom floor? He clearly "thought" we didn't have the financial ability to buy one. He offered no information on the GLC, and gave us the feeling that we were wasting his time. Shame on you Mercedes! My husband said that we should go to Bruce Titus Jeep in Olympia. And we did. When we walked in, everyone said hello, and we went on from there. Joe is new, but a lovely spirit and a humbleness that was refreshing. Having a Jeep Overland with a Hemi V-8, is hard to give up. However, after being clear to Joe and Jay that we weren't interested in anything less than an Overland, they asked us to drive the High Altitude diesel. My husband was interested in diesel. I drove, because I was sure it wouldn't have the power I was use to with the Hemi-8. I was so wrong! The High Altitude diesel delivered. Returning to the dealership, we sat down with Jay to see what we could do. And it didn't take long to reach a bargaining agreement, in between laughing, sharing stories and our lives. All of the sales team talked with us, so we never sat there alone or ignored. Nice touch folks. Ryan was also awesome to work with. Jay spent over an hour going through our new Jeep with us. Answering questions, showing us every little thing. In short, Bruce Titus, you have a really good team now! And Mercedes, we took our money, added to it, and bought twice the SUV! Moral: don't judge how someone walks into your showroom, it could cost you a sale. Bruce Titus, thank you for being "real" people!

JR
jay r.
Graham, WA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2015 Category: Sales
salesmen jay latham
this salesmen was very courteous and was very good at his job he not once try to pressure me into anything I would highly recommend him if your looking to buy a car the dealership was very good also they made you feel very comfortable and was willing to work a deal so both parties were happy I would highly recommend this company and salesman to my friends and people that I talk to for sure again they were both outstanding and pleasure to work with

SB
Sharon/Carl B.
Tenino, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015 Category: Sales
Stepping up and standing behind their product and their name...........
Rock Stars work here! They absolutely reversed an incredibly awful situation for us. We just can't say thank you enough!!!!!! (Sales and Service both...)

GR
GARY R.
Olympia, WA
JEEP WRANGLER UNLIMITED
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2015 Category: Service
Good job
Keep up the good work!

BJ
BRUCE J.
Olympia, WA
CHRYSLER PT CRUISER
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2015 Category: Service
Friendly, Competent Service
Friendly staff and good service. Look forward to my next visit.

JG
JERRY G.
Olympia, WA
JEEP CHEROKEE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015 Category: Service
jeep was repair on time
chris did a good job kept me imformed

SL
STEVEN L.
Sea Tac, WA
JEEP LIBERTY
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2015 Category: Service
Recall
They gave me an appointment right away and did the work promptly.

KR
KEVIN R.
Olympia, WA
JEEP CHEROKEE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2015 Category: Service
service was good
Came in for an old change. They were prompt and cleaned my car.

HK
HARRY K.
Yelm, WA
JEEP GRAND CHEROKEE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2015 Category: Service
Did a great job!!
They did a wonderful job on my jeep. The turn around was super and the clerk was very personable.

ES
EARL/LINDA S.
Olympia, WA
JEEP GRAND CHEROKEE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015 Category: Service
Greg my mechanic
Greg has been my mechanic for almost 15 years....that is why I like owning my Jeep. I know that Greg will give me good service

DS
DENNIS S.
Shelton, WA
CHRYSLER TOWN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
friendly sales people
Always had a good experience when I have been there

BS
BEVERLY S.
Olympia, WA
JEEP COMPASS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2015 Category: Sales
pleasant people
we had a pleasant visit there.

DS
DANIEL S.
Tumwater, WA
MITSUBISHI LANCER
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2015 Category: Sales
awsome
bought the 2014 mitsubishi lancer se people were nice made sure i can aford the car. people need good credit befor buying a car.

JL
JOSEPH L.
Lacey, WA
CHRYSLER 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2015 Category: Service
Was able to schedule an appt the next day.
Service Manager Dawn was friendly and professional throughout the transaction. She listen to the issues I had with my car and assured me that it would be taken care of.

TB
TOM B.
Lacey, WA
RAM 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2015 Category: Service
Dependable Service
Every visit has been meet with great service!

CS
CHUCK S.
Raymond, WA
MITSUBISHI RAIDER
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2015 Category: Service
EVERY CONTACT WITH ANY EMPLOYEE GAVE A FEELING OF OLD FRIEND, MAY I HELP YOU IN ANY WAY. MADE ME FELL VERY WELCOMED TO BE THERE.
SOME OF THE LITTLE THINGS THAT WERE DONE FOR ME WITHOUT SOLICITATION, MAKING ME FEEL AS THOUGH YOU WANTED MY BUSINESS. MY REASON FOR BEING THERE WAS HANDLED IN THE MANNER AND TIME FRAME AS WAS RELAYED TO ME. I WILL BRING ANY OTHER NEEDS TO BRUCE TITUS DEALERSHIP. THANK YOU AGAIN.

MM
MELINDA M.
Lacey, WA
CHRYSLER TOWN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2015 Category: Service
Great service advisor!
If I were only rating my service advisor, Penny Walton, I would definitely give her 5 stars. She is kind, patient, positive, and did an excellent job of keeping me informed of the progress on my van. On my initial visit, my appointment wasn't in the computer even though I had scheduled it a week in advance. Peggy fit me in, though. Returning home from my third visit, I noticed a crack on the dashboard information screen (behind the steering wheel). It seems the technician would have been aware of cracking it when putting the dash back on. Penny did get me in the next morning so the tech could look at it. The screen has been ordered and I am now waiting to hear back for the follow up appointment.

SJ
SANDRA J.
Puyallup, WA
CHRYSLER 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2015 Category: Sales
The people are great and ray was fantastic
Best service I have recieved at a dealership ray was the best and made me feel so comfortable

JA
JOHN A.
Tenino, WA
CHRYSLER TOWN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2015 Category: Service
great customer service
service was quick and good