Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

128 Reviews

97% Would Recommend
Latest Review 5 months ago

Reviews


SS
Sid S.
California
Lexus RX 330
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/26/2015 Category: Service
Sid said this business did not fix the unspecified issue. He would not recommend them for service for reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
Allen Automotive G. from ALLEN AUTO BODY SHOP INC responded on 03/30/2015

Customer came in a asked us to fix one thing and one thing only.  After advising the customer to fix the other issues he declined.  Of course after the other issues failed the shop is now the one at fault.  This is a prime example as to how you cant get along and please everybody.


DC
DAVID C.
Mercedes-Benz SL500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/27/2016
Wish I could go back to Garrett!
1. Nearly destroyed oil pan, broke wrench trying to get drain plug out. I had to give Rick solution, suck oil out of dipstick hole. What would that have cost me?
2. Drivers door and sill filthy after work done.
3. Drivers door not secured after work done.
4. Service due alert not reset.
5. Oil overfilled, HIGH warning comes on.
Never had this crap with Garrett, ever. Wish I could go back to him.

IS
Iman S.
Westlake Village, CA
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2015 Category: Service
Iman said the paint job was cheap but they took longer than what he was told. He would not recommend this business to others because of his experience.
This review was collected via phone interview by Customer Research Inc.

DM
Davis M.
California
MINI Cooper
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2015 Category: Service
Davis said this business kept delaying the process of his vehicle being finished, and he had to spend more money to fix the roof of his vehicle because it was forced open. There was a dimple in the clearcoat. When they picked up his vehicle, it was really dirty and the rear passenger window was not installed. He would not recommend them to others due to reasons already mentioned. He was very unhappy with the whole experience and less than happy with everything at their facility.
This review was collected via phone interview by Customer Research Inc.
Allen Automotive G. from ALLEN AUTO BODY SHOP INC responded on 06/16/2015

Davis, I am sorry that you feel this way.  We attended to your convertable top that had prior issues that you were aware of and didn't fix.  We ended up fixing everything back to normal and I told your daughter that I owe her a full detail, not just a complimentary wash.  I don't know how our customer service and patients with the already compromised top, could have been any better.  We are sorry that you feel this way but we do not feel that we deserve the low review.


UM
Uday M.
California
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2018 Category: Service
Uday said the work was good, however, the staff broke a different part on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BL
Brandon L.
Woodland Hills, CA
Pontiac Grand Am
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2015 Category: Service
Brandon said the business was sincere and helpful. He said the business didn't fix the issue and he was still charged. They did, however, point him in the right direction about getting parts for the vehicle.
This review was collected via phone interview by Customer Research Inc.

KB
KAREN B.
Westlake Village, CA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2015
go9od as new
nice service
car looked great

JP
Jaedong P.
Westlake Village, CA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2014 Category: Service
Jaedong said the experience was good.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
California
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2014 Category: Service
Joe said he had to bring his vehicle back a second time for an unspecified problem that occurred after he picked it up the first time, but the business did manage to fix the problem.
This review was collected via phone interview by Customer Research Inc.

LL
Lawrence L.
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2014 Category: Service
Lawrence said his vehicle was not ready when they promised it would be. The price was a little higher than quoted.
This review was collected via phone interview by Customer Research Inc.

MR
MICHA R.
Los Angeles, CA
Daewoo Nubira
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2014
the quality of customer service
I had my car serviced here by Luke in the auto shop he was more than accommodating and explained to me what was being done to my car service was fast and my car was do e in 1 day which is good seeing as how its my transport to work. Loved the professionalism and excellent service I received will definitely be back and reccomend friends and family to Allen motors.

LH
Lisa H.
California
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Lisa said that the place was good and did the work for a fair price.
This review was collected via phone interview by Customer Research Inc.

GG
GARY G.
Agoura Hills, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Great service
Friendly family run organization with great service at a reasonable price.

SJ
Sherene J.
California
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Sherene said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DD
DONNA D.
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Awesome service
Tech Luke was very professional. Answered all my questions. The cost was what the estimate was. No hidden fees. I would recommend this company for all car care needs.

JH
Jimmy H.
California
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Jimmy said the business does good work. The staff are very friendly. They communicated about what needs to be completed and let him decide.
This review was collected via phone interview by Customer Research Inc.

KV
Kristall V.
California
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Kristall said this business was really able to take care of her for a good price.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
California
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Tom said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

MG
Matthew G.
California
Subaru WRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Matthew said the business did great. They are awesome and amazing. They are quick. They have good communication.
This review was collected via phone interview by Customer Research Inc.

GL
GARY L.
Camarillo, CA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
RECENT SERVICE TO OUR LAND RIVER
As usual, Allen Motors did a wonderful job for us as they have done for years.
Everyone...Jim, Garret, Luke and the staff are very professional and accommodating.
I won't go anywhere else for my automotive needs.

Displaying Review 1 - 20 of 128 in total