Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

273 Reviews

98% Would Recommend
Latest Review 26 days ago

Reviews


TH
Tim H.
Oregon
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Tim said he was highly disappointed with the service from the business. He was told they could diagnose his vehicle in an hour and it would only cost $75. They charged him $164 for two hours of service at $75 per hour and $14 for hazardous material and supplies. In the past, he used to highly recommend the business but due to his last experience, he will no longer recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

PC
Philip C.
Cottage Grove, OR
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2014 Category: Service
Phillip said he waited two days for a diagnostic at this business. This was his work vehicle and he did not appreciate the wait. They told him they would look at the vehicle the same day or next day, but they did not. After they did the diagnostic, they got the computer reading and did not understand it, so he drove away from the business. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
GARY H. from Huddle Automotive responded on 05/12/2014

thanks for answering my phone call and I hope that you got a better understanding of the diagnosis that was done and the results. I am sorry that it took longer than you were told but due unforseen circumstances that arose it did. For that we apologize and hope that you will give us another chance in the future.


JW
Jeff W.
Sutherlin, OR
Ford F550 Super Duty
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/24/2016 Category: Service
Jeff said his last visit wasn't that good at the time. The people were a little grouchy and when he pulled into the business his vehicle broke down on the freeway. When he came in they didn't want to help him without an appointment and he spent a lot of money after they decided to fix his issue. He would recommend this business if they have an appointment.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Creswell, OR
Ford Ranger
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2014 Category: Service
Brian said he wished the business had worked with him on the price.
This review was collected via phone interview by Customer Research Inc.

HS
Harvey S.
Myrtle Point, OR
Ford Super Duty F-550 DRW
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2018 Category: Service
Harvey said the bill was higher than the quote they gave him.
This review was collected via phone interview by Customer Research Inc.
GARY H. from Huddle Automotive responded on 03/22/2018

Harvey sorry you were not happy, unfortunately a quote is just that, a estimate. On a engine replacement there are unforeseeable parts that were required to be replaced, repaired. Hopefully you'll understand. It's saves you money in the long haul. Huddle Automotive does its very best to repair correctly and to take pride in the work that is done.


GB
Gary B.
Cottage Grove, OR
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/15/2016 Category: Service
Gary said he had a brake proportioning valve installed and there was nothing wrong with that. He stated an employee there was pretty talented alone with diesel. However, there are younger less experienced people working there.
This review was collected via phone interview by Customer Research Inc.

FE
Frank E.
Cottage Grove, OR
Chevrolet Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2016 Category: Service
Frank said the business did a good job on the service but they were expensive. Their prices were 50 percent higher than other businesses.
This review was collected via phone interview by Customer Research Inc.

DD
Delbert D.
Cottage Grove, OR
Chevrolet Silverado
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2015 Category: Service
Spoke with Dixie. She said this business took three weeks to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

JE
JIM E.
Pleasant Hill, OR
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/01/2015
Jim's F350 Pickup
The radiator over flow hose clamp was left off the last time it was in for repair. When we started up the Willamette Pass on our trip to Boise, the pressure blew the hose off and we lost all of the antifreeze and water. Of course the engine overheated and we didn't have enough water to refill the radiator. We limped back to Huddle and found out no damage had been done, but we lost half a day on our trip. The Huddle staff was very nice. They fixed the clamp and replaced the antifreeze so all we lost was the trip time.

SS
Steve S.
Elkton, OR
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2014 Category: Service
Spoke with Seth. He said the service was good, but they are a little overpriced.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Cottage Grove, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
David said he will return to the facility. Gary and the staff needed to do additional work.
This review was collected via phone interview by Customer Research Inc.

SR
Shon R.
Oregon
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Shon said the staff was very courteous, got the work done on time, and did a good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Creswell, OR
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Overall good work
Work took longer than expected. Willing to show you on the vehicle work that was done and where it is needed. Good estimates.

TC
Todd C.
Cottage Grove, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2018
On Time - That’s Nice
When we schedule one of our vehicles for servicing, Huddle folks get the job finished as promised. That’s a nice result in itself
GARY H. from Huddle Automotive responded on 04/25/2018

Thank You Todd , Let us know what we need to due to bring this rating up to a 5 Star


MA
MIKE A.
Cottage Grove, OR
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2016
First time customer
Brought in for check engine light problem. Diagnosed and repaired right on first try. Appears to have made a substantial increase in gas mileage as well

RD
Robert D.
Creswell, OR
Chevrolet Avalanche
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2016
Dependable and Fair
Thanks guys for your prompt attention to repairing our truck. We are confident that when we bring it in to you that it will be returned in good working order. Thanks for your recommendations.

BJ
Bob J.
Springfield, OR
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2016 Category: Service
Bob said Jerry did not want to do the service he requested but he thinks that in hindsight Jerry was probably right. He was hoping for different results than what happened but the issue was with the vehicle, not the service from the business. The employees always treat him fairly and do their job as they are supposed to.
This review was collected via phone interview by Customer Research Inc.

TO
Ty O.
Myrtle Creek, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2016 Category: Service
Ty said the services at this business were professional and they had a nice clean facility. He stated the girl at the front counter was nice and easy to deal with.
This review was collected via phone interview by Customer Research Inc.

CP
Clayton P.
Cottage Grove, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2016 Category: Service
Clayton said he does probably need to get back to this business after receiving service. His vehicle seems to have an oil drip that he did not have before service. Other than that, they are good to work with and were good at providing service.
This review was collected via phone interview by Customer Research Inc.

WT
Wayne T.
Cottage Grove, OR
Ford Explorer Sport Trac
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2015
Not sure I needed this service, but it was my choice.
Since I just put new tires on this little truck and the old ones looked like they had worn badly to one side, I decided an alignment must be in order. Frankly, the little truck doesn't drive any differently than before, but it didn't drive bad before. I got 70,000 miles out of 65,000 mile tires! I'm not sure I needed this alignment but I understand that you can not tell until most of the work is done just to find out. It was time to do the regular oil change service, so no problem there. I didn't shop for the cost of either service because I trust Huddle. Next time I will shop a little, but to date, I trust Huddle Automotive. I kind of feel like I just paid $150 for an oil change. My choice, my fault.

Displaying Review 1 - 20 of 273 in total