Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

300 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


HS
Harvey S.
Myrtle Point, OR
Ford Super Duty F-550 DRW
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2018 Category: Service
Harvey said the bill was higher than the quote they gave him.
This review was collected via phone interview by Customer Research Inc.
GARY H. from Huddle Automotive responded on 03/22/2018

Harvey sorry you were not happy, unfortunately a quote is just that, a estimate. On a engine replacement there are unforeseeable parts that were required to be replaced, repaired. Hopefully you'll understand. It's saves you money in the long haul. Huddle Automotive does its very best to repair correctly and to take pride in the work that is done.


AL
Anita L.
Eureka, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016
Clear explanations
Describe problems in an understandable way.

TH
Tim H.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Tim said he was highly disappointed with the service from the business. He was told they could diagnose his vehicle in an hour and it would only cost $75. They charged him $164 for two hours of service at $75 per hour and $14 for hazardous material and supplies. In the past, he used to highly recommend the business but due to his last experience, he will no longer recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

FE
Frank E.
Cottage Grove, OR
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2016 Category: Service
Frank said the business did a good job on the service but they were expensive. Their prices were 50 percent higher than other businesses.
This review was collected via phone interview by Customer Research Inc.

PC
Philip C.
Cottage Grove, OR
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2014 Category: Service
Phillip said he waited two days for a diagnostic at this business. This was his work vehicle and he did not appreciate the wait. They told him they would look at the vehicle the same day or next day, but they did not. After they did the diagnostic, they got the computer reading and did not understand it, so he drove away from the business. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
GARY H. from Huddle Automotive responded on 05/12/2014

thanks for answering my phone call and I hope that you got a better understanding of the diagnosis that was done and the results. I am sorry that it took longer than you were told but due unforseen circumstances that arose it did. For that we apologize and hope that you will give us another chance in the future.


DM
Daniel M.
Oregon
Chevrolet Sportvan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Daniel said the business has been good to him.
This review was collected via phone interview by Customer Research Inc.

TV
Tina V.
Cottage Grove, OR
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
This shop is the best !
With an older car I’ve had several problems recently, and Huddle took care of the (some pretty major) issues professionally, and in a hurry so that I could get back on the road! The staff is knowledgeable and they care. I wouldn’t trust anyone else with my sweet PT cruiser or any other vehicle !! Love them

SC
Sabrina C.
Cottage Grove, OR
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Sabrina said the staff did a good job on the vehicle.
This review was collected via phone interview by Customer Research Inc.

LH
Leslie H.
Oregon
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Leslie said the service was really great. The work was prompt. The service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

CW
Cody W.
Oregon
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Cody said the staff at this business are great mechanics.
This review was collected via phone interview by Customer Research Inc.

DM
Dale M.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Service
Dale said the vehicle he purchased from the business was very good for him and did what he needed it to do,
This review was collected via phone interview by Customer Research Inc.

BM
Big M.
Cottage Grove, OR
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Thank you team Huddle!
You Know right away it's a good shop because it's clean, organized and you can watch them work on your vehicle from the waiting area that has awesome coffee and snacks. The staff is very friendly and knowledgeable....my favorite is the adopted little sevice writer Matt and his funny haircut and great jokes!

V
Valued Customer
Cottage Grove, OR
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Ready to work!
Great service, professional and welcoming staff.

MA
MATT A.
Cottage Grove, OR
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
My son's truck.
I took my son's 2004 Chevy Duramax in to have Gary give it a full safety and mechanical inspection. I got a no BS report and we had Gary perform all recommended items so that my son is driving a safe and reliable rig. I really appreciate the non pushy and honesty of Gary and his entire staff.

Matt Allen
South Lane School District
Facilities Director/Maintenance Fleet Services

MA
MATT A.
Cottage Grove, OR
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018
Kind, Honest, knowledgeable proffesional staff.
Matt and Lisa are great and getting me sheduled in promptly and parts ready so I can get back on the road. Gary is a top notch Diesel Specialist with a great attitude and gives great advice too!

DK
David K.
Oregon
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018 Category: Service
David said the business took longer than he expected to service his vehicle, but they did a great job.
This review was collected via phone interview by Customer Research Inc.

CY
Chuck Y.
Oregon
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Chuck said that the business seemed to solve his problem. He said that they were an outstanding business.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Oregon
Chevrolet Sportvan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Daniel said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Cottage Grove, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Very knowledgeable very affordable
They always do a great job stand behind their work very pleased

MP
Michael P.
Cottage Grove, OR
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Very fast service and friendly people.
I have always enjoyed my business experiences with Huddle Automotive. They are very professional and friendly. I have only had oil changes and rotations with them, but they always get to my vehicle quickly and get it done in a timely manner. Thank You!

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