Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

334 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


NS
Nelly S.
Rockford, IL
Chrysler Concorde
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2015 Category: Service
Nelly said she always brings her vehicle to this business. She recently brought her vehicle in to get repaired because it was not starting. She said the first day she picked her vehicle up, she was having the same problems and it stopped working three blocks away from the business that very day. She needs to bring her vehicle back in, but she can not bring it to the business because it will not start.
This review was collected via phone interview by Customer Research Inc.

KC
Kayli C.
Rockford, IL
Chevrolet Impala
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2017 Category: Service
Kayli said her father told her the business would charge less than $100.00 to recharge her vehicle. When she picked it up, they had done other things without her permission, and the bill was $150.00.
This review was collected via phone interview by Customer Research Inc.

CP
Chyande P.
Rockford, IL
Lexus ES 300
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2017 Category: Service
Chyande said this business took forever with her vehicle. She said she felt they only got her vehicle running. Her vehicle is making a knocking sound after a week of getting her vehicle repaired and paying about $1,000.
This review was collected via phone interview by Customer Research Inc.

TS
Tony S.
Rockford, IL
GMC Savana
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2016 Category: Service
Tony said he brought his vehicle into the business to get his power steering unit repaired. After the service was performed, he started having a problem with the water pump. He did not have this problem prior the service. His water pump is now leaking and he is not sure why it is leaking.
This review was collected via phone interview by Customer Research Inc.
Brad W. from Wick Automotive responded on 10/25/2016

I talked with Tony, he doesn't think the water pump leaking has to do the steering repair, and he will bring the van back in for repair of the coolant leak soon. We should have seen the coolant leak and told him of it then. 


MB
Mike B.
Rockford, IL
GMC Safari
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2015 Category: Service
Mike said there were some things that were not quite finished with his vehicle. He mentioned the staff members at this business are really good people and he likes them, but he does not think everything was fully done with his vehicle.
This review was collected via phone interview by Customer Research Inc.
Brad W. from Wick Automotive responded on 03/11/2015

Mike,
  I've to tried to contact you about what you think wasn't quite finished. I would like to find out, and finish what you feel wasn't finished. I can't make it right if you won't contact me.


GM
Gary M.
Rockford, IL
GMC Safari
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2015 Category: Service
Gary said this facility was a little slow with the oil change because it took about an hour.
This review was collected via phone interview by Customer Research Inc.
Brad W. from Wick Automotive responded on 03/09/2015

Sorry for the slow oil change. Our goal is to have an oil change with inspection done in about 30 minutes. A tire rotation adds about 10-15 minutes. This still should have been done in under an hour. I have talked to the techs about how we can improve our time. We should be able to get this done faster for you the next time.


BH
Bryant H.
Rockford, IL
Ford Super Duty F-250 SRW
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Bryant said the service was good.
This review was collected via phone interview by Customer Research Inc.

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Stacey G.
Cherry Valley, IL
Saturn Outlook
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/29/2017 Category: Service
Stacey said this business does a great job.
This review was collected via phone interview by Customer Research Inc.

SG
Stacey G.
Cherry Valley, IL
Saturn Outlook
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Stacey said the employees are good, honest, and very friendly.
This review was collected via phone interview by Customer Research Inc.

AP
Anthony P.
Rockford, IL
Pontiac Firebird
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017 Category: Service
Anthony said the business didn't do any bad work, but they just weren't fast enough. They were busy.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Rockford, IL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Chris said the business is a little pricey.
This review was collected via phone interview by Customer Research Inc.

GM
Gary M.
Rockford, IL
GMC Safari
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2016 Category: Service
Gary said the business has always been fair, and honest.
This review was collected via phone interview by Customer Research Inc.

SG
Stacey G.
Cherry Valley, IL
Saturn Outlook
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2016 Category: Service
Stacey said he would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

CG
Chris G.
Rockford, IL
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2016 Category: Service
Chris said the service at this business was done in an efficient manner. The staff was very nice. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

SD
Sharon D.
Rockford, IL
Buick Regal
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2016
Great Job
They do a really great job. Very informational. And friendly

RM
Roland And Andrea M.
Rockford, IL
Pontiac Grand Prix
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2016 Category: Service
Roland said the service at this business was okay.
This review was collected via phone interview by Customer Research Inc.

NS
Nicholas S.
Rockford, IL
Buick Century
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2016 Category: Service
Nicholas said that since going to the business his vehicle is running better than before.
This review was collected via phone interview by Customer Research Inc.

AP
Anthony P.
Rockford, IL
Pontiac Firebird
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/29/2016 Category: Service
Anthony said he had to take his vehicle back to this business to get something fixed that initially should have been completed. He understands they were sent a faulty part and this was out of their control. He did not have to pay for the part which was kind of them.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
Rockford, IL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2016 Category: Service
Greg said the business did a good job and they were fast.
This review was collected via phone interview by Customer Research Inc.

LA
Leonard A.
Rockford, IL
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2015 Category: Service
Leonard said this business provided good service.
This review was collected via phone interview by Customer Research Inc.