Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

337 Reviews

100% Would Recommend
Latest Review 28 days ago

Reviews


CP
Chyande P.
Rockford, IL
Lexus ES 300
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2017 Category: Service
Chyande said this business took forever with her vehicle. She said she felt they only got her vehicle running. Her vehicle is making a knocking sound after a week of getting her vehicle repaired and paying about $1,000.
This review was collected via phone interview by Customer Research Inc.

TF
Tom F.
Rockford, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Tom said the mechanics were knowledgeable and did a good job with his vehicle.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Rockford, IL
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Chris said the business does a really good job. They are honest.
This review was collected via phone interview by Customer Research Inc.

VS
Vince S.
Cherry Valley, IL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Vince said he is super happy. This was his third time there and they provided great service. He highly recommends them.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Rockford, IL
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
William said this business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

BH
Bryant H.
Rockford, IL
Ford Super Duty F-250 SRW
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Bryant said the service was good.
This review was collected via phone interview by Customer Research Inc.

LF
Linda F.
Rockford, IL
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Excellent Service
Won't hesitate to have them service any of my vehicles..

CG
Chuck G.
Rockford, IL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Chuck said he is pleased with their service every time he patronizes the business. They did everything asked, finished on time, and for a very good value.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Rockford, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
John said he's has been with the business for 14 years. The staff are honest and fairly priced.
This review was collected via phone interview by Customer Research Inc.

WV
William V.
Machesney Park, IL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
William said he has been a mechanic for 40 years, and he knows a good business when he sees one.
This review was collected via phone interview by Customer Research Inc.

GB
Gary B.
Machesney Park, IL
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Gary said the business was very knowledgeable and informative about their process. They also had reasonable rates.
This review was collected via phone interview by Customer Research Inc.

MD
Max D.
Rockford, IL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Max said the customer service was great overall.
This review was collected via phone interview by Customer Research Inc.

DG
Debbie G.
Rockford, IL
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Debbie said they tried to get her the best possible pricing. They worked with her.
This review was collected via phone interview by Customer Research Inc.

KJ
Kendall J.
Rockford, IL
Chevrolet Caprice
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Kendall said he's been going to the business for the past 15 years. They are great with old and new vehicles.
This review was collected via phone interview by Customer Research Inc.

BM
Brandon M.
Rockford, IL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Excellent company
I like to go to Wicks, I met Brad and Jessica about 14 years ago with a with a my Monte Carlo I had him check it out he had to print out and sat there and explain to me exactly what was wrong and what I could do to fix it right now and what I could save money on and come back later he did not treat me like I did not know cars and he treats Every Woman with respect and dignity and so does his staff love these guys

DC
Debbie C.
Rockford, IL
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Debbie said the staff at the facility has always done a good job for them. They have never had a problem with their vehicle and the staff members are good people. They have always done such a good job that she'd recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

TF
Tom F.
Rockford, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018 Category: Service
Tom said the staff has good mechanics. He has been a customer of the business for quite a few years, and they know what they're doing.
This review was collected via phone interview by Customer Research Inc.

JW
Jason W.
Rockford, IL
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Completely Satisfied
All work completed in a timely manner in a clean, friendly, and professional environment. Highly recommended.

KR
Karen R.
Rockford, IL
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Karen said this business has good service. She came in for a oil change, they found another problem and fixed it.
This review was collected via phone interview by Customer Research Inc.

AM
Anthony M.
Carpentersville, IL
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Anthony said he needed a quick repair and information. They were very helpful.
This review was collected via phone interview by Customer Research Inc.