Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

588 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


Verified Customer
GMC Yukon XL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/04/2018
i miss jim haley
new owner does not operate garage the way jim haley did. haley was all about satisfied customers and went above and beyond. new owner acts like they can take it or leave it as far as customers go. they put on my last invoice something needed replaced (written in acronyms a non mechanic like myself wouldn't understand) so i called to get a translation of the acronym. i then asked why didn't they call me at the time to get permission to fix it right then while it was already in the shop - the answer was "they are too busy to do that" -- well, i am too busy to put my vehicle in the shop every week. i am looking for a new mechanic

TK
TIM K.
Salamanca, NY
Toyota Tacoma
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/10/2015
Inspection
Waited 55 mins past appt time, for inspection. Technician appeared frustrated, seemed to look for a reason to fail inspect...

KH
Katrina H.
New York
Kia Sorento
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/03/2017 Category: Service
Katrina said when she went to pick up her vehicle, she was told she had to have the full payment. She went back again and they were closed.
This review was collected via phone interview by Customer Research Inc.

RD
Ray D.
Salamanca, NY
Nissan Sentra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/04/2018 Category: Service
Ray said he wouldn't work with her.
This review was collected via phone interview by Customer Research Inc.

RE
Roy E.
New York
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2017 Category: Service
Roy said this business did a good job. It just took 2 weeks because someone dropped the ball. He does not blame the owner because he is a good guy.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
New York
Nissan Versa Note
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/15/2016 Category: Service
Steven said he has had bad experiences with the business. He still goes for oil changes due to the business being close to him.
This review was collected via phone interview by Customer Research Inc.

TU
THOMAS U.
Little Valley, NY
Jeep Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2015
Exhaust System
Prices are extremely high! Otherwise, service is very good and professional.

LC
Leon C.
Pennsylvania
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/02/2014 Category: Service
Leon said his vehicle is not fixed. He had to take it somewhere else.
This review was collected via phone interview by Customer Research Inc.
Bill E. from Urban Auto Center responded on 10/06/2014

unfortunatly we had to recommend taking his vehicle to dealer for possible computer repairs, needs dealer scan tool for any reprogramming that would need to be done


Verified Customer
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019
Ease of making aopointments
Love the printouts telling about all that was done.

VB
Vito B.
New York
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Vito said he never had any problems there.
This review was collected via phone interview by Customer Research Inc.

WL
William L.
New York
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
William said he has gone for years and they do good work.
This review was collected via phone interview by Customer Research Inc.

SW
SUE W.
Salamanca, NY
Chevrolet Impala Limited
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018
Unscheduled problem
Bill is always willing to help. Problem came up managed to squeeze my car in and fixed it quick ly.

LR
Lumi R.
New York
GMC Sierra 2500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Lumi said that the place has exceptional service and he has no qualms about doing any of the work they recommend.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Little Valley, NY
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018
Bill Emborsky
Great staff, friendly, get you in and out and make sure vehicle is running great.

TJ
TIM J.
Salamanca, NY
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018
friendly service
Quick, easy and painless. However the mileage was not 17000 something. It was around 12400.

BC
BILL C.
Salamanca, NY
Chevrolet Avalanche
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018
Fast courteous service.
I needed an inspection and had some issues. The technician and were informative and friendly.

MW
Mike W.
Salamanca, NY
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018
Best shop ever
Bill and the boys know how to treat customers rite, they do spectacular work, they will always have me as a customer.

VB
Virginia B.
New York
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Virginia said the business took her in on time and got the job done.
This review was collected via phone interview by Customer Research Inc.

GL
Gary L.
Salamanca, NY
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2018 Category: Service
Gary said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
New York
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018 Category: Service
Terry said she's been in 3 times and she really appreciates all of the work that's done. She will continue to bring her vehicle in for all it's repairs.
This review was collected via phone interview by Customer Research Inc.