I came in with 2 issues on my truck. At the end of the day , I get and pay the bill.
While driving home , I noticed that one of the issues was not fixed.
I came back to have it fixed , I get and pay the bill.
After analyzing the situation , 2 mistakes were made.
When I explained in detail what the issues were , to the girl in the office.
After reviewing the receipt , I noticed , that one of the details was missing .
It just so happens to be the main one!
(No mention of the noises coming from my STEERING systeme)
How else was the mechanic supposed to know other than test driving it?
Witch he did not do even dough that was one of the tasks I had asked to have done in order to pinpoint the problem.
That request clearly shows on the receipt.
Darren told me he did not test drive the vehicle , the first time around.
In my line of work , I do right by the customers!
If I make a mistake , It comes out of my pocket , not the customers!
I understand we are all human and making mistakes is part of being human.
What I don't understand is that I got billed for D and J's mistakes.
This accorance is unlike D and J's reputation but It did happen.
There is always room and time to correct those mistakes.
My telephone number is 760 213 6463
Right now , at this point I don't know if I would recommend D and J auto to my freinds unless there is an effort being made to correct those mistakes by way of telephone. So I will check the no button on this query , but it's only temporary (I hope). Same goes for the rating!.
Ed, we are sorry you felt cheated in some way. But in defense of Leah missing details, the very first sentence was, 1)"customer complaint of steering making clunking noise........... 2)customer complaint of vehicle making more and more noise as truck is moving in reverse.....
test drive first, inspect and advise........
Darren did not test drive, but Brandon did before any work was done. He heard obvious noise from brakes that had to be dealt with first to eliminate that noise, so any further noise could be heard. The steering linkage was also obviously worn out too. We also showed you the steering rack moving and told you bushings needed to be replaced and the parts would have to ordered. The noise was intermittant, as you came by at least 3 times, and couldn't duplicate the noise each time. So if you still have noise after everything was repaired, we appologize. We have tried calling you and you do not return our call.
We do apologize and hear your frustration, especially with this heat. You dropped off the car Monday,when we already had a busy schedule Tuesday & Wednesday. Your engine had more problems than we originally thought (pt cruisers are known for bad thermostat housings). When we found the water pump with stains of coolant leaking, it became a timing belt job (due to milage)and because the timing belt drives the water pump. We now had to fit the bigger job into our Tues./Weds schedule. Darren did tell Aaron about the bad motor mounts. I agree, I should have called with those prices, they were not $10. parts. ($300. more) more than initial quote. Darren was more concerned about the engine running right and holding fluids than the a/c not working at the time, and keeping the cost to a minimum. These are all big jobs, that take many hrs. to repair. When a part failed (due to manufacture defect) we did the best we could getting your car back to you, delivering it back to you.
Darren spoke to Aaron Friday evening and asked you to drive it for a few days and call on us on Tuesday. Again, we are sorry, sometimes our best just isn't good enough.
I'm sorry Adrianna, we know you are a day sleeper. Darren did call you and you were already sitting in the parking lot. He did not get the opportunity to explain to you that once we installed the condensor and charged the A/C system with freon, he saw a leak coming from the hose, (the new expense). That was my fault, I thought he had talked to you on the phone. I'll work on my communication with everyone. Denise
YES IT TOOK LONGER THAN WE EXPECTED ALSO. WE TRIED TO GIVE YOU THE OPTION OF USING THE HID LIGHT BULBS V/S WHAT THE KIT CAME WITH. THIS IS WHERE WE RAN INTO A PROBLEM WITH THE LIGHTS. IT TURNED OUT THE ONLY FIT IN THE END WAS THE LIGHTS BULBS THAT CAME WITH THE HEAD LIGHT SYSTEM YOU PROVIDED. THANK YOU, DARREN.
WE TRY HARD TO TREAT EVERYONE THE WAY WE WOULD LIKE TO BE TREATED, LIKE KNOWING WHY SOMETHING IS BEING DONE. WE ARE ABLE TO KEEP OUR DOORS OPEN BECAUSE OF LOYAL CUSTOMERS LIKE YOU. THANKS, DARREN AND DENISE
They appear to have a very faithful following and i know why, they are great people with a lot of integrity.
They are definitely my shop from now on, give them a try you won’t be sorry. Thank you DJ Auto Doctors for your great service! Much appreciated.