Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

401 Reviews

100% Would Recommend
Latest Review 22 days ago

Reviews


ED
ED D.
Vista, CA
Toyota Tundra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/11/2017
Reputation
My last experience with D and J auto was not what it usually is.
I came in with 2 issues on my truck. At the end of the day , I get and pay the bill.
While driving home , I noticed that one of the issues was not fixed.
I came back to have it fixed , I get and pay the bill.
After analyzing the situation , 2 mistakes were made.

Mistake #1:
When I explained in detail what the issues were , to the girl in the office.
After reviewing the receipt , I noticed , that one of the details was missing .
It just so happens to be the main one!
(No mention of the noises coming from my STEERING systeme)

Mistake #2:
How else was the mechanic supposed to know other than test driving it?
Witch he did not do even dough that was one of the tasks I had asked to have done in order to pinpoint the problem.
That request clearly shows on the receipt.
Darren told me he did not test drive the vehicle , the first time around.

In my line of work , I do right by the customers!
If I make a mistake , It comes out of my pocket , not the customers!
I understand we are all human and making mistakes is part of being human.
What I don't understand is that I got billed for D and J's mistakes.
This accorance is unlike D and J's reputation but It did happen.
There is always room and time to correct those mistakes.
My telephone number is 760 213 6463
Right now , at this point I don't know if I would recommend D and J auto to my freinds unless there is an effort being made to correct those mistakes by way of telephone. So I will check the no button on this query , but it's only temporary (I hope). Same goes for the rating!.
Darren S. from D & J Auto Doctors responded on 01/13/2017

Ed, we are sorry you felt cheated in some way. But in defense of Leah missing details, the very first sentence was, 1)"customer complaint of steering making clunking noise........... 2)customer complaint of vehicle making more and more noise as truck is moving in reverse.....
test drive first, inspect and advise........
Darren did not test drive, but Brandon did before any work was done. He heard obvious noise from brakes that had to be dealt with first to eliminate that noise, so any further noise could be heard. The steering linkage was also obviously worn out too. We also showed you the steering rack moving and told you bushings needed to be replaced and the parts would have to ordered. The noise was intermittant, as you came by at least 3 times, and couldn't duplicate the noise each time. So if you still have noise after everything was repaired, we appologize. We have tried calling you and you do not return our call.


AE
ATHENA E.
Oceanside, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/10/2015
A bit disappointed in lack of communication
Besides that he fact that the job took longer than originally quoted, I was most disappointed in the lack of communication. On each occasion we had to call to inquire as to the status of our vehicle. When dropping off the vehicle, I clearly stated that in addition to the main work we were having done, that we wanted the A/C repaired since we have a baby now & in this heat it's not very comfortable or safe. After the job snowballed to nearly $500 over the original quote, I found it very disheartening to finally get my vehicle back only to realize the A/C had not been fixed. When my husband called to ask why it had been neglected, he was told that it would cost more $. Here's the thing, $ wasn't the issue as much as time. We already spent over $1,800 so why not make it $2K & fix the A/C? We were told that we could bring it back in, but the whole point was to have all repairs done at once. We're both full-time working parents who work 30+ mins away from home, so we can't afford to be without a vehicle for another day! As it was, we went 4 full days with only 1 car. I would still recommend this mechanic be a they seem like honest, good people... but that still doesn't change the fact that the was a disappointing experience overall.
Darren S. from D & J Auto Doctors responded on 09/10/2015

We do apologize and hear your frustration, especially with this heat. You dropped off the car Monday,when we already had a busy schedule Tuesday & Wednesday. Your engine had more problems than we originally thought (pt cruisers are known for bad thermostat housings). When we found the water pump with stains of coolant leaking, it became a timing belt job (due to milage)and because the timing belt drives the water pump. We now had to fit the bigger job into our Tues./Weds schedule. Darren did tell Aaron about the bad motor mounts. I agree, I should have called with those prices, they were not $10. parts. ($300. more) more than initial quote. Darren was more concerned about the engine running right and holding fluids than the a/c not working at the time, and keeping the cost to a minimum. These are all big jobs, that take many hrs. to repair. When a part failed (due to manufacture defect) we did the best we could getting your car back to you, delivering it back to you.
Darren spoke to Aaron Friday evening and asked you to drive it for a few days and call on us on Tuesday. Again, we are sorry, sometimes our best just isn't good enough.


JT
JESSICA T.
Oceanside, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2017
Quick, friendly, honest
I used to go to the Toyota service department and noticed they were trying to sell me an upgrade. This made me feel like all they care about is selling more cars. D & J makes me feel like their priority is making my car last as long as possible.

MR
MARGE R.
Oceanside, CA
Toyota Yaris
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2017
Oil change
Great service was in and out quickly

RB
RICK B.
Oceanside, CA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/23/2017
Air Condition
Over all very happy with the honest service here.

NH
Nathan H.
Oceanside, CA
Nissan Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2015 Category: Service
Nathan said he has been going to the business for three years and has never had a bad experience with them. They are friendly.
This review was collected via phone interview by Customer Research Inc.

AC
Adrianna C.
Oceanside, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2015 Category: Service
Adrianna said the business has good customer service, and she feels they are very honest. They sometimes do not tell her when something extra needs to be done and what those costs may be until she gets the bill.
This review was collected via phone interview by Customer Research Inc.
Darren S. from D & J Auto Doctors responded on 06/26/2015

I'm sorry Adrianna, we know you are a day sleeper. Darren did call you and you were already sitting in the parking lot. He did not get the opportunity to explain to you that once we installed the condensor and charged the A/C system with freon, he saw a leak coming from the hose, (the new expense). That was my fault, I thought he had talked to you on the phone. I'll work on my communication with everyone. Denise


JG
JOELINDA G.
Encinitas, CA
Saturn Vue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2015
I appreciate how Darren has always took a personal interest in my car
This past time he didn't, was disappointed had his mentoring student and his other machanic. I know he's trying make life easier for himself

MC
Moises C.
Oceanside, CA
Chevrolet Camaro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2015 Category: Service
Moises said it took longer than he expected.
This review was collected via phone interview by Customer Research Inc.
Darren S. from D & J Auto Doctors responded on 04/06/2015

YES IT TOOK LONGER THAN WE EXPECTED ALSO. WE TRIED TO GIVE YOU THE OPTION OF USING THE HID LIGHT BULBS V/S WHAT THE KIT CAME WITH. THIS IS WHERE WE RAN INTO A PROBLEM WITH THE LIGHTS. IT TURNED OUT THE ONLY FIT IN THE END WAS THE LIGHTS BULBS THAT CAME WITH THE HEAD LIGHT SYSTEM YOU PROVIDED. THANK YOU, DARREN.


JS
JACLYN S.
Oceanside, CA
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2015
Reasonable prices. Honest.
Their prices are more reasonable than taking my vehicle to a dealership. They took the time to explain to me what exactly was going on with my car and patiently answered all of my questions.

LH
LINDA H.
Oceanside, CA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2015
Chairs could be more comfortable since you are sitting there waiting for your car
Very friendly and professional, always honest on what is needed never pushy. I really feel they're always looking out for their customers. Have always helped me out and whatever I needed and I really appreciate that. God

CC
CARROLL C.
Vista, CA
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2014
Love D & J's
I love D & J's because it is close to my house, they do a great job on vehicles, they explain what they are doing and it feels more personal than a dealership garage.
Darren S. from D & J Auto Doctors responded on 01/05/2015

WE TRY HARD TO TREAT EVERYONE THE WAY WE WOULD LIKE TO BE TREATED, LIKE KNOWING WHY SOMETHING IS BEING DONE. WE ARE ABLE TO KEEP OUR DOORS OPEN BECAUSE OF LOYAL CUSTOMERS LIKE YOU. THANKS, DARREN AND DENISE


JM
Jonathan M.
Oceanside, CA
Dodge Charger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2014 Category: Service
Jonathan said the business was good and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

BT
Bret T.
California
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2014 Category: Service
Bret said they did pretty good.
This review was collected via phone interview by Customer Research Inc.

LR
Lois R.
Oceanside, CA
Mercury Mountaineer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2014 Category: Service
Lois said this business did an excellent job on the tune-up to her vehicle. When she went to have a smog test done, they said it was clean as a whistle. She wants them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

TH
TED H.
Vista, CA
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2014
Trustworthy honest and quick!
Sure you can find someone else for a cheaper price but wouldn't you rather have it done right the first time?

SB
SANDRA B.
Oceanside, CA
Geo Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
They get the job done everytime
They take their time they find the problem and provide the solution I'm very happy with this company's service.

BA
BOB A.
Vista, CA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Knowledge and Service
Proffesional,

MR
MATT R.
Oceanside, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Great service-great people!
Always a pleasure to work with these folks! Great service and great people. Highly recommended!

BS
BRIGETTE S.
Oceanside, CA
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great people, honest & trustworthy
Darren and Denise are like a modern old school shop. They are honest, trustworthy and after a terrible experience at another shop, these guys are a breath of fresh air.
They appear to have a very faithful following and i know why, they are great people with a lot of integrity.
They are definitely my shop from now on, give them a try you won’t be sorry. Thank you DJ Auto Doctors for your great service! Much appreciated.

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