Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

455 Reviews

98% Would Recommend
Latest Review 14 days ago

Reviews


KM
KRIS M.
La Palma, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
reliable and honest service for my Jeep
Stu's has been in business for over 60 years but, this is the first time I ever took a vehicle there. My 2005 Jeep Grand Cherokee had a 'Transmission Over Temp' message suddenly display a couple weeks ago. it also had a couple of other issues. When my regular mechanic said "I don't do transmission work", I decided to take it to Stu's and I am so glad I did. I thought I would need a whole new transmission and would have said 'Sure, do it', if Stu's said that's what it needed. Tim said "no, it just needs a transmission flush and fluid replacement". He also found the source of the burning oil odor I intermittently smelled and was able to fix that and a couple of other things that were wrong with the vehicle. He told me "they don't make vehicles like this Jeep anymore" and assured me it would be worth fixing and keeping running. He also advised me to use different gasoline. Tim was so patient with me and never made me feel like any of my questions were stupid. The repair price was extremely reasonable. i would highly recommend Stu's AE Transmission for any repair work, not just transmissions.
Tim G. from Stu's AE Transmission responded on 08/08/2018

Hello Kris,

Thank you so much for this review.  This is a difficult job to do and the rising temperatures make it all the more difficult.  We always do our best to please all of our customers, but we are only humans and by nature we too are pron to make mistakes.  At Stu's we try to do our best for everyone.  When we see reviews like this Kris, it is like a breath of fresh air.  We are glad that  the services you had done (TRANSMISSION FLUSH, POWER BRAKE CHECK VALVE, AN ALTERNATOR AND BATTERY, AND REPLACING THE VALVE COVER GASKETS) work out so well for you.  If you ever need anything, please don't hesitate to call...

Thank You,
Tim, Jake, and Crew 


MC
MICHAEL and ANGELA C.
Long Beach, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Honesty, professionalism, and suggestions that are worth their weight and gold.
This company I have dealt with since 1985, and I have referred my family and friends. They only do what they say they are going to do, and never try to pressure you, by saying you need this and that. They make their suggestions, so that they can keep your vehicle running a smooth as possible. Stu"s is the best. You can never lose, when you deal with Stu"s.
Tim G. from Stu's AE Transmission responded on 08/04/2018

Hello Michael & Angela!  Thanks for this review...We have well over 400 5 Star Reviews, but this is one of the best.  As a matter of fact we are going to use this review as a favorite here and on GOOGLE.  You guys are always a pleasure  to serve.

Thanks again,
Tim, Jake, and Crew...


DS
Darrell S.
Long Beach, CA
Subaru Outback (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Darrell said they were good and quick but a bit pricey.
This review was collected via phone interview by Customer Research Inc.

MT
MARSHALL T.
Lakewood, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Great work as usual.
Good team of talented, trustworthy mechanics. Work completed is always quality.
Tim G. from Stu's AE Transmission responded on 07/30/2018

Hi Marshall,  If someone asked us who would be one of our best, most patient, most liked customers - you would be amongst the VERY-TOP. 
We appreciate serving YOU!

Tim, Jake, and Crew


MS
Michael S.
Long Beach, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Michael said the business was trustworthy.
This review was collected via phone interview by Customer Research Inc.

CT
Chantale T.
Long Beach, CA
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Chantale said the business was super friendly and explained everything well.
This review was collected via phone interview by Customer Research Inc.

CW
Corey W.
Seal Beach, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Corey said he liked the fact that the facility is straight forward with good communication about his vehicle.
This review was collected via phone interview by Customer Research Inc.

AR
Alejandro R.
Lakewood, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Alejandro, said the staff do everything they say they'll do.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Long Beach, CA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Seth said everything seems to be working. So far, so good.
This review was collected via phone interview by Customer Research Inc.

YT
YANETT T.
Paramount, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Infiniti
My 2006 infiniti needed a transmission overhaul. The price and the work are commendable. I am very happy and definitely recommend Stu's to all my friends.
Tim G. from Stu's AE Transmission responded on 07/09/2018

Hi Yanett,
Thanks for the 5 STAR REVIEW! You are a pleasure to serve!

Tim, Jake & Crew


LD
Latoya D.
Long Beach, CA
Land Rover Range Rover
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Laytoya said this business provides good customer service and they check out her vehicle before they charge her a fee.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 07/09/2018

Thank you very much for the 5 STAR review Laytoya!  REMIND US OF THIS REVIEW WHEN YOU COME IN NEXT TIME!  We believe word of mouth is the best form of advertising...

Thanks Again,
Tim, Jake and Crew


KS
Kevin S.
Sparks, NV
Cadillac Escalade
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Kevin said the customer service was good .
This review was collected via phone interview by Customer Research Inc.

WM
Willie M.
Long Beach, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Willie said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

JD
Jeff D.
Long Beach, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Jeff said Jake is a great guy. The staff is friendly, honest and they are excellent communicators.
This review was collected via phone interview by Customer Research Inc.

DR
Dennis R.
Bellflower, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Dennis said the employees are really professional. They do great work, and they are really easy to talk to. He stated they make him feel comfortable, and assure him the service they are providing is quality. The owner and his son Jake are both really nice people. They have been in business since 1950.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Long Beach, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
John said the staff did what they promised, and he is very happy with the results.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Long Beach, CA
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Mike said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SW
Shannon W.
Long Beach, CA
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Shannon said every time she's gone in, the staff have been pretty fair and honest. They let her know what needs to be done first on her vehicle and they're pretty good to her.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 06/13/2018

Hi Shannon,  thank you for your patronage to our team.  It is always a pleasure to serve you.  We will continue to work hard to keep our prices down as our honest reputation continues to grow.

Thank you for the 5 STAR REVIEW,
Tim, Jake and Crew


DT
DIANE T.
Long Beach, CA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
MY TRUCK'S HEART (OKAY TRANSMISSION) BELONGS TO STU'S)
My truck is 46 years old and while Stu's provides all her care since they expanded to full service;, the transmission has been serviced by Stu's, from the start and is still the one she had when she was new. That is how good they are!. I feel safe leaving her in their hands because I know they are very skilled, reliable and honest. What more can any truck want?
Tim G. from Stu's AE Transmission responded on 06/08/2018

Thanks Diane for this review, it's great - just like you!  You've been comming to us for years and it is always a pleasure to serve you...

Thanks again,
Tim, Jake & Crew


DC
DAVID C.
Long Beach, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Honesty, Integrity and Quality work!
Stu’s remains the premier auto repair shop! With email reminders on scheduled maintenance it makes it easy to stay current on routine upkeep on our vehicles. The staff is always courteous and helpful in dealing with their Clients! I recommend Stu’s to family, friends and neighbors that need quality work on their vehicles!

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