Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

474 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


DT
DIANE T.
Long Beach, CA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
MY TRUCK'S HEART (OKAY TRANSMISSION) BELONGS TO STU'S)
My truck is 46 years old and while Stu's provides all her care since they expanded to full service;, the transmission has been serviced by Stu's, from the start and is still the one she had when she was new. That is how good they are!. I feel safe leaving her in their hands because I know they are very skilled, reliable and honest. What more can any truck want?
Tim G. from Stu's AE Transmission responded on 06/08/2018

Thanks Diane for this review, it's great - just like you!  You've been comming to us for years and it is always a pleasure to serve you...

Thanks again,
Tim, Jake & Crew


RT
Robert T.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2018
Waste Of money
Took in it my 81 k5 blazer because I had a vibration that was coming from the transmission area. Paid the diagnostic fee only to tell me that my motor mounts were the cause. I asked if they where able to get the vibration to happen and that it only happens once I’ve been driving . They said yes but that was bs. I changed my own mounts and that wasn’t the problem . Took it to another shop that actually went fior a ride with me and he noticed the issue right away and free of charge . Turns out it was my torque converter. Got that replaced and never had a problem since .

JB
Joe B.
Gardena, CA
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Joe said he was not happy with the overall experience because four days after the employees serviced his transmission, it failed.
This review was collected via phone interview by Customer Research Inc.

JA
JOE A.
Norwalk, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017
They know there cars n have great prices
The best job on my car and lots of knowledge about how to fix it right
Tim G. from Stu's AE Transmission responded on 08/11/2017

Hi Joe!

Thank you for the great review.  However I think you accidentally marked the "Would you Recommend 'as no'".  If you would change that we would appreciate it...  :) 

Thanks,
Tim & Crew

We look forward to your next visit!!!


LP
Loraine P.
Wilmington, CA
MINI Cooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
Loraine said she had no problems at this business. They took her vehicle in right away and started the reading. Their prices are too high, they quoted her $4,000 to replace her front struts. The dealership didn't even quote her that much and she just can't do it because of the price.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2017
less then 40,000 miles on rebuild
Stu's rebuilt the transmission in my 2007 F350 diesel. The transmission lasted less then 40,000 miles. I took it in less then a week before it blow up again and they couldn't or wouldn't diagnose the problem. Said it was out of warranty.

MP
MYA P.
Long Beach, CA
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/28/2017
false diagnosis
two vehicles were missed diagnosed. Paid for repairs recommended for one car only to have it stop two block from the shop. I had to have someone else make the repairs and car ran fine.

JC
JASON C.
Long Beach, CA
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Jeez-oh-my neaso
Prices are way too high

HF
Holly F.
Lakewood, CA
Cadillac CTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2016 Category: Service
Holly said she did not have a good experience at this business, she is angry at the employee who overcharged her. Not only would she not recommend this business for service, she also retracted the recommendation she had already given to a neighbor and explained to them why. She said that she is definitely, most decidedly and grumpily an angry bird.
This review was collected via phone interview by Customer Research Inc.

MG
MELVINIA G.
Bellflower, CA
Chrysler Sebring
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2016
Women beware! ! Integrity, respect =0
Honesty and integrity mean a lot to me. I wasn't expecting to be mislead. My feeling is that when you found that the crank shaft position sensor was defective and under warranty rather than disclose this to me for the reason the check engine light came on ,Jake tells me that I needed a tune up. So I trusted you and had the tune up done. You failed to fully disclose the problem with my car and made money on my not being fully informed. That ruined the hope that I had in your shop being the one that I would entrust my car with. Everyone needs to earn money to live in this society, but do we really need to take advantage of one's who know little about the workings of the engine of our car.
I wish you well in your business

KL
KELLY L.
Long Beach, CA
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2015
Not Happy
Did not fix my truck!!! I have left it with them for at least a week at a time 3 times and now having to go back again. No communication. They say they will call for repair authorization and dont. Last time I picked up my truck front tire was flat with a screw in it. Had to fix that. No sorry, no we will help you with that, nothing. I have to go back again because I have spent 2K for a repair that still hasnt happened.

DH
DENISE H.
Bloomington, CA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Insurance Claim
Wonderful experience with repairing my Truck. Stu's handled the filing of my Insurance Claim. I didn't have to do anything. Great Communication throughout the entire process.

RR
ROBERT R.
Long Beach, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Customer service
Stu's transmission was very professional. They showed real concern for the customer --great diagnosis and fast service.

BF
BARRY F.
Long Beach, CA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
They do what they say. No surprises.
Reasonable and honest. The same customer service I had 30 years ago when they rebuilt a transmission in my Trans Am. I'll be back!

JW
JAMES W.
Long Beach, CA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Authentic • Pros
Tim and Jake we’re great. Got the ol’ family van purring. Good work. Honest folks. Thank you AE

TR
Tom R.
Long Beach, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Tom said he appreciated the owner's interactions with the customers and the attention to detail.
This review was collected via phone interview by Customer Research Inc.

MM
MATT M.
Long Beach, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
A+++ service
I’ve been trying to find a reliable, honest auto shop for a long time and finally I’ve found a great trustworthy shop.

Thanks Tim and Jake !

BS
BILL S.
Lakewood, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018
Honesty
Fair cost, reliable & upfront explaination of job.

TC
Troy C.
Lakewood, CA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Troy said everything's fine. The business does quick work.
This review was collected via phone interview by Customer Research Inc.

GG
GINNEL G.
Lakewood, CA
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Amazing service!?!
If you want reliable service from a place you can trust time and time again...then look no further than stu's. Tim and Jake are absolutely amazing, stand up professionals. I've been coming here for years and have yet to leave a review until now. These guys ALWAYS do wonders for my baby Ruby (my chevy lol)...so bring your car down whenever you want to be treated right. :D
Tim G. from Stu's AE Transmission responded on 09/18/2018

Hello Ginnel, You are right; we put a lot of work into Ruby (your Chevy - we love it when people care enough about the cars to name them!).  We love Ruby too and we'll always to our best to care for her and you!  Hint: we will be running several specials for the Fall - so look for those in your email before you come in for your next service.

Thanks again!
Tim, Jake and Crew


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