Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

455 Reviews

98% Would Recommend
Latest Review 12 days ago

Reviews


DT
DIANE T.
Long Beach, CA
Chevrolet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
MY TRUCK'S HEART (OKAY TRANSMISSION) BELONGS TO STU'S)
My truck is 46 years old and while Stu's provides all her care since they expanded to full service;, the transmission has been serviced by Stu's, from the start and is still the one she had when she was new. That is how good they are!. I feel safe leaving her in their hands because I know they are very skilled, reliable and honest. What more can any truck want?
Tim G. from Stu's AE Transmission responded on 06/08/2018

Thanks Diane for this review, it's great - just like you!  You've been comming to us for years and it is always a pleasure to serve you...

Thanks again,
Tim, Jake & Crew


RT
Robert T.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2018
Waste Of money
Took in it my 81 k5 blazer because I had a vibration that was coming from the transmission area. Paid the diagnostic fee only to tell me that my motor mounts were the cause. I asked if they where able to get the vibration to happen and that it only happens once I’ve been driving . They said yes but that was bs. I changed my own mounts and that wasn’t the problem . Took it to another shop that actually went fior a ride with me and he noticed the issue right away and free of charge . Turns out it was my torque converter. Got that replaced and never had a problem since .

JB
Joe B.
Gardena, CA
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Joe said he was not happy with the overall experience because four days after the employees serviced his transmission, it failed.
This review was collected via phone interview by Customer Research Inc.

JA
JOE A.
Norwalk, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017
They know there cars n have great prices
The best job on my car and lots of knowledge about how to fix it right
Tim G. from Stu's AE Transmission responded on 08/11/2017

Hi Joe!

Thank you for the great review.  However I think you accidentally marked the "Would you Recommend 'as no'".  If you would change that we would appreciate it...  :) 

Thanks,
Tim & Crew

We look forward to your next visit!!!


LP
Loraine P.
Wilmington, CA
MINI Cooper
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
Loraine said she had no problems at this business. They took her vehicle in right away and started the reading. Their prices are too high, they quoted her $4,000 to replace her front struts. The dealership didn't even quote her that much and she just can't do it because of the price.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2017
less then 40,000 miles on rebuild
Stu's rebuilt the transmission in my 2007 F350 diesel. The transmission lasted less then 40,000 miles. I took it in less then a week before it blow up again and they couldn't or wouldn't diagnose the problem. Said it was out of warranty.

MP
MYA P.
Long Beach, CA
Chrysler PT Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/28/2017
false diagnosis
two vehicles were missed diagnosed. Paid for repairs recommended for one car only to have it stop two block from the shop. I had to have someone else make the repairs and car ran fine.

JC
JASON C.
Long Beach, CA
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Jeez-oh-my neaso
Prices are way too high

HF
Holly F.
Lakewood, CA
Cadillac CTS
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2016 Category: Service
Holly said she did not have a good experience at this business, she is angry at the employee who overcharged her. Not only would she not recommend this business for service, she also retracted the recommendation she had already given to a neighbor and explained to them why. She said that she is definitely, most decidedly and grumpily an angry bird.
This review was collected via phone interview by Customer Research Inc.

MG
MELVINIA G.
Bellflower, CA
Chrysler Sebring
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2016
Women beware! ! Integrity, respect =0
Honesty and integrity mean a lot to me. I wasn't expecting to be mislead. My feeling is that when you found that the crank shaft position sensor was defective and under warranty rather than disclose this to me for the reason the check engine light came on ,Jake tells me that I needed a tune up. So I trusted you and had the tune up done. You failed to fully disclose the problem with my car and made money on my not being fully informed. That ruined the hope that I had in your shop being the one that I would entrust my car with. Everyone needs to earn money to live in this society, but do we really need to take advantage of one's who know little about the workings of the engine of our car.
I wish you well in your business

KL
KELLY L.
Long Beach, CA
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2015
Not Happy
Did not fix my truck!!! I have left it with them for at least a week at a time 3 times and now having to go back again. No communication. They say they will call for repair authorization and dont. Last time I picked up my truck front tire was flat with a screw in it. Had to fix that. No sorry, no we will help you with that, nothing. I have to go back again because I have spent 2K for a repair that still hasnt happened.

KM
KRIS M.
La Palma, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
reliable and honest service for my Jeep
Stu's has been in business for over 60 years but, this is the first time I ever took a vehicle there. My 2005 Jeep Grand Cherokee had a 'Transmission Over Temp' message suddenly display a couple weeks ago. it also had a couple of other issues. When my regular mechanic said "I don't do transmission work", I decided to take it to Stu's and I am so glad I did. I thought I would need a whole new transmission and would have said 'Sure, do it', if Stu's said that's what it needed. Tim said "no, it just needs a transmission flush and fluid replacement". He also found the source of the burning oil odor I intermittently smelled and was able to fix that and a couple of other things that were wrong with the vehicle. He told me "they don't make vehicles like this Jeep anymore" and assured me it would be worth fixing and keeping running. He also advised me to use different gasoline. Tim was so patient with me and never made me feel like any of my questions were stupid. The repair price was extremely reasonable. i would highly recommend Stu's AE Transmission for any repair work, not just transmissions.
Tim G. from Stu's AE Transmission responded on 08/08/2018

Hello Kris,

Thank you so much for this review.  This is a difficult job to do and the rising temperatures make it all the more difficult.  We always do our best to please all of our customers, but we are only humans and by nature we too are pron to make mistakes.  At Stu's we try to do our best for everyone.  When we see reviews like this Kris, it is like a breath of fresh air.  We are glad that  the services you had done (TRANSMISSION FLUSH, POWER BRAKE CHECK VALVE, AN ALTERNATOR AND BATTERY, AND REPLACING THE VALVE COVER GASKETS) work out so well for you.  If you ever need anything, please don't hesitate to call...

Thank You,
Tim, Jake, and Crew 


MC
MICHAEL and ANGELA C.
Long Beach, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Honesty, professionalism, and suggestions that are worth their weight and gold.
This company I have dealt with since 1985, and I have referred my family and friends. They only do what they say they are going to do, and never try to pressure you, by saying you need this and that. They make their suggestions, so that they can keep your vehicle running a smooth as possible. Stu"s is the best. You can never lose, when you deal with Stu"s.
Tim G. from Stu's AE Transmission responded on 08/04/2018

Hello Michael & Angela!  Thanks for this review...We have well over 400 5 Star Reviews, but this is one of the best.  As a matter of fact we are going to use this review as a favorite here and on GOOGLE.  You guys are always a pleasure  to serve.

Thanks again,
Tim, Jake, and Crew...


DS
Darrell S.
Long Beach, CA
Subaru Outback (Natl)
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Darrell said they were good and quick but a bit pricey.
This review was collected via phone interview by Customer Research Inc.

MT
MARSHALL T.
Lakewood, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Great work as usual.
Good team of talented, trustworthy mechanics. Work completed is always quality.
Tim G. from Stu's AE Transmission responded on 07/30/2018

Hi Marshall,  If someone asked us who would be one of our best, most patient, most liked customers - you would be amongst the VERY-TOP. 
We appreciate serving YOU!

Tim, Jake, and Crew


MS
Michael S.
Long Beach, CA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Michael said the business was trustworthy.
This review was collected via phone interview by Customer Research Inc.

CT
Chantale T.
Long Beach, CA
Ford Freestyle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Chantale said the business was super friendly and explained everything well.
This review was collected via phone interview by Customer Research Inc.

CW
Corey W.
Seal Beach, CA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Corey said he liked the fact that the facility is straight forward with good communication about his vehicle.
This review was collected via phone interview by Customer Research Inc.

AR
Alejandro R.
Lakewood, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Alejandro, said the staff do everything they say they'll do.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Long Beach, CA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Seth said everything seems to be working. So far, so good.
This review was collected via phone interview by Customer Research Inc.

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