Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

441 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


DT
DIANE T.
Long Beach, CA
Chevrolet
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
MY TRUCK'S HEART (OKAY TRANSMISSION) BELONGS TO STU'S)
My truck is 46 years old and while Stu's provides all her care since they expanded to full service;, the transmission has been serviced by Stu's, from the start and is still the one she had when she was new. That is how good they are!. I feel safe leaving her in their hands because I know they are very skilled, reliable and honest. What more can any truck want?
Tim G. from Stu's AE Transmission responded on 06/08/2018

Thanks Diane for this review, it's great - just like you!  You've been comming to us for years and it is always a pleasure to serve you...

Thanks again,
Tim, Jake & Crew


RT
Robert T.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/16/2018
Waste Of money
Took in it my 81 k5 blazer because I had a vibration that was coming from the transmission area. Paid the diagnostic fee only to tell me that my motor mounts were the cause. I asked if they where able to get the vibration to happen and that it only happens once I’ve been driving . They said yes but that was bs. I changed my own mounts and that wasn’t the problem . Took it to another shop that actually went fior a ride with me and he noticed the issue right away and free of charge . Turns out it was my torque converter. Got that replaced and never had a problem since .

JB
Joe B.
Gardena, CA
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/27/2017 Category: Service
Joe said he was not happy with the overall experience because four days after the employees serviced his transmission, it failed.
This review was collected via phone interview by Customer Research Inc.

JA
JOE A.
Norwalk, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017
They know there cars n have great prices
The best job on my car and lots of knowledge about how to fix it right
Tim G. from Stu's AE Transmission responded on 08/11/2017

Hi Joe!

Thank you for the great review.  However I think you accidentally marked the "Would you Recommend 'as no'".  If you would change that we would appreciate it...  :) 

Thanks,
Tim & Crew

We look forward to your next visit!!!


LP
Loraine P.
Wilmington, CA
MINI Cooper
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
Loraine said she had no problems at this business. They took her vehicle in right away and started the reading. Their prices are too high, they quoted her $4,000 to replace her front struts. The dealership didn't even quote her that much and she just can't do it because of the price.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Lakewood, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2017
less then 40,000 miles on rebuild
Stu's rebuilt the transmission in my 2007 F350 diesel. The transmission lasted less then 40,000 miles. I took it in less then a week before it blow up again and they couldn't or wouldn't diagnose the problem. Said it was out of warranty.

MP
MYA P.
Long Beach, CA
Chrysler PT Cruiser
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/28/2017
false diagnosis
two vehicles were missed diagnosed. Paid for repairs recommended for one car only to have it stop two block from the shop. I had to have someone else make the repairs and car ran fine.

JC
JASON C.
Long Beach, CA
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Jeez-oh-my neaso
Prices are way too high

HF
Holly F.
Lakewood, CA
Cadillac CTS
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/15/2016 Category: Service
Holly said she did not have a good experience at this business, she is angry at the employee who overcharged her. Not only would she not recommend this business for service, she also retracted the recommendation she had already given to a neighbor and explained to them why. She said that she is definitely, most decidedly and grumpily an angry bird.
This review was collected via phone interview by Customer Research Inc.

MG
MELVINIA G.
Bellflower, CA
Chrysler Sebring
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2016
Women beware! ! Integrity, respect =0
Honesty and integrity mean a lot to me. I wasn't expecting to be mislead. My feeling is that when you found that the crank shaft position sensor was defective and under warranty rather than disclose this to me for the reason the check engine light came on ,Jake tells me that I needed a tune up. So I trusted you and had the tune up done. You failed to fully disclose the problem with my car and made money on my not being fully informed. That ruined the hope that I had in your shop being the one that I would entrust my car with. Everyone needs to earn money to live in this society, but do we really need to take advantage of one's who know little about the workings of the engine of our car.
I wish you well in your business

KL
KELLY L.
Long Beach, CA
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2015
Not Happy
Did not fix my truck!!! I have left it with them for at least a week at a time 3 times and now having to go back again. No communication. They say they will call for repair authorization and dont. Last time I picked up my truck front tire was flat with a screw in it. Had to fix that. No sorry, no we will help you with that, nothing. I have to go back again because I have spent 2K for a repair that still hasnt happened.

DR
Dennis R.
Bellflower, CA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Dennis said the employees are really professional. They do great work, and they are really easy to talk to. He stated they make him feel comfortable, and assure him the service they are providing is quality. The owner and his son Jake are both really nice people. They have been in business since 1950.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Long Beach, CA
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
John said the staff did what they promised, and he is very happy with the results.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Long Beach, CA
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Mike said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SW
Shannon W.
Long Beach, CA
Isuzu Rodeo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Shannon said every time she's gone in, the staff have been pretty fair and honest. They let her know what needs to be done first on her vehicle and they're pretty good to her.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 06/13/2018

Hi Shannon,  thank you for your patronage to our team.  It is always a pleasure to serve you.  We will continue to work hard to keep our prices down as our honest reputation continues to grow.

Thank you for the 5 STAR REVIEW,
Tim, Jake and Crew


DC
DAVID C.
Long Beach, CA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Honesty, Integrity and Quality work!
Stu’s remains the premier auto repair shop! With email reminders on scheduled maintenance it makes it easy to stay current on routine upkeep on our vehicles. The staff is always courteous and helpful in dealing with their Clients! I recommend Stu’s to family, friends and neighbors that need quality work on their vehicles!

ME
Michael E.
Long Beach, CA
Volvo XC90
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Michael said the business provided good service. He also said the prices can be a little high at times.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 06/04/2018

Hello Michael!

Thanks for the FIVE STAR REVIEW... We admit that we can be a 'little expensive'.  There is an old saying "If it is cheap", "it is probaly not good".  
Thank you for trusting us to do it right!

Thanks,
Tim. Jake & Crew


CP
Christian P.
Pomona, CA
Chrysler 300M
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Christian said the staff at this business was honest with him about the services needed for his vehicle.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 06/04/2018

Hello Christian,

Thank you for the review.  Honesty is a trademark for Stu's, we look forward to seeing customers like you!

Thanks,
Tim. Jake & Crew


V
Valued Customer
Compton, CA
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
TRUST WORTHY
Very trust worthy very freindly no complain here!!!!!

FM
Francesea M.
Long Beach, CA
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Francesca said the service was completed quickly and at an affordable price.
This review was collected via phone interview by Customer Research Inc.
Tim G. from Stu's AE Transmission responded on 05/22/2018

Hi Francesca,
Thanks for taking the time to submit the 5 STAR review.  You are a pleasure to serve.

Until next time,
Tim, Jake & Crew


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