Valvoline Express Care


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

547 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago
Ted S. on 12/18/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Ted said he was not happy with this business. They would not take the coupon he presented.
Vehicle: INFINITI FX37
Category: Service
Service Date: 12/11/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Anas S. on 05/06/2017
Overall Rating 1/5rating 1rating 1rating 1rating 1
Anas said he found an online promotion to use there, but they weren't able to honor it.
Vehicle: Toyota Camry
Category: Service
Service Date: 04/19/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
bernadette a. on 06/23/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Dishonesty"
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.
Vehicle: Chevrolet Cobalt
Service Date: 06/20/2016
Review Created: 06/23/2016 11:24 AM
Mathew A. on 08/05/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
Vehicle: Ford Expedition
Category: Service
Service Date: 07/31/2015
Review Created: 08/05/2015
This review was collected via phone interview by Customer Research Inc.
George A. at Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..

SWAIMAN S. on 03/15/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Cheaters"
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
Vehicle: Toyota Highlander
Service Date: 03/13/2015
Review Created: 03/15/2015 10:58 AM
George A. at Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question

Youssef D. ReScore Review on 10/15/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Youssef said this business changed his brakes, oil, and transmission. He said they are very good.
Vehicle: BMW 328i
Category: Service
Service Date: 09/17/2014
Review Created: 10/01/2014
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
Youssef said his vehicle broke down on the road. He called this business 5 or 6 times about towing it. He had to call someone else to tow his vehicle. The service was good.
Vehicle: BMW 328i
Category: Service
Service Date: 09/17/2014
Review Created: 10/01/2014
This review was collected via phone interview by Customer Research Inc.
George A. at Valvoline Express Care responded on 10/09/2014

Thank you Joseph for taking our call. I'm glad we had our conversation to clear out the confusion that you had with our third-party rating company.

Brian K. on 02/12/2015
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Brian said that he went there for a diagnostic. They told him he needed a smoke test, however he didn't believe them and didn't have it done.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 02/05/2015
Review Created: 02/12/2015
This review was collected via phone interview by Customer Research Inc.
juan c. on 01/01/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Expensive."
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.
Vehicle: Chevrolet Aveo
Service Date: 12/29/2017
Review Created: 01/01/2018 05:40 PM
Lamar H. on 12/16/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Lamar said the experience was easy and the service was decent.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 12/10/2016
Review Created: 12/16/2016
This review was collected via phone interview by Customer Research Inc.
Charlere H. on 09/07/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Charlere said the business told her the work would take about 45 minutes but it took about an hour and a half which would have been okay except no one came and told her.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 09/03/2016
Review Created: 09/07/2016
This review was collected via phone interview by Customer Research Inc.
Jackie M. on 04/07/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Jackie said this business could not fix her tire.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/26/2016
Review Created: 04/07/2016
This review was collected via phone interview by Customer Research Inc.
Andrew C. on 09/09/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Andrew said the service was good but expensive.
Vehicle: MINI Cooper
Category: Service
Service Date: 08/19/2014
Review Created: 09/09/2014
This review was collected via phone interview by Customer Research Inc.
Alison G. on 01/10/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Alison said the business did a great job and it was done in a timely manner.
Vehicle: Nissan Sentra
Category: Service
Service Date: 01/05/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Jarryd S. on 01/04/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jarryd said the staff was professional, but the invoice was lacking detail.
Vehicle: Ford Explorer
Category: Service
Service Date: 01/02/2018
Review Created: 01/04/2018
This review was collected via phone interview by Customer Research Inc.
Kurt S. on 10/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kurt said he enjoyed the service this business provided.
Vehicle: Lexus RX 300
Category: Service
Service Date: 10/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Josh B. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Josh said he thought the service was a little expensive.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
Emil A. on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Emil said they had good service and his vehicle is okay but the location was uncomfortable.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 07/03/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
Nick P. on 07/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nick said everything went really well with his service visit to this business. He said he was charged more than he expected but overall it was good.
Vehicle: Lexus GX 470
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Julia A. on 07/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Julia said this business was nice and efficient but they were not able to complete her service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 07/06/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Lihong M. on 06/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Lihong said the service took longer than promised.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 547 in total