Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

653 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago

Reviews


JC
juan c.
Falls Church, VA
Chevrolet Aveo
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2018
Expensive.
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.

TS
Ted S.
Nokesville, VA
INFINITI FX37
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Ted said he was not happy with this business. They would not take the coupon he presented.
This review was collected via phone interview by Customer Research Inc.

BA
bernadette a.
Arlington, VA
Chevrolet Cobalt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2016
Dishonesty
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.

MA
Mathew A.
Ashburn, VA
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..


SS
SWAIMAN S.
Mc Lean, VA
Toyota Highlander
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2015
Cheaters
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
George A. from Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question


FT
Firdavs T.
Centreville, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Firdavs said he liked the service, it was very quick and the price was good.
This review was collected via phone interview by Customer Research Inc.

CO
CATHERINE O.
Washington, DC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
The Best
I was told about Balvoline over 2years who by a friend and I come all the way from DC. Never had a bad experience with them. The staff us awesome always nice polite and courteous. They always explain what service is performed. I would recommend them to anyone.

RG
Ron G.
Washington, DC
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Ron said they take care of diagnosing the problem and fixing it quickly.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Falls Church, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Awesome
These guys are the best. Always friendly, honest, fair and efficient.

TR
trish r.
Falls Church, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Consistently excellent and timely service
A great place to do business. Luis is a trustworthy and hard-working professional. Wouldn't go anywhere else.

JD
John D.
Falls Church, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
John said that the place is always the best.
This review was collected via phone interview by Customer Research Inc.

EL
ELIZABETH L.
Falls Church, VA
Scion xB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
Oil change
My recent oil change went as usual, which is great. Staff is friendly and efficient. They ask about recent issues and if I’m keeping an eye out for future problems. Service took less time than expected. I always recommend them.

RT
Richard T.
Falls Church, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Richard said the service was perfect and he had no problems.
This review was collected via phone interview by Customer Research Inc.

CA
carlos a.
Annandale, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Excellent service
I love to take my car to be service at this particular location, friendly technician, very knowledgeable, good advisor... absolutely will recommend to any one

DT
Dawit T.
Falls Church, VA
Honda Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Dawit said that the place was good at everything and he liked the service that he received.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Arlington, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Great Service!
I had a very busy morning filled with appointments and I decided to squeeze in a routine oil change (long overdue and without an appointment). Valvoline Express was my third attempt at getting this service done. The oither two attempts were either too expensive or too busy. I was ready to give up but VE accommodated my rush request very efficiently and professionally. They changed the oil and the brake fluid, and on my way in about 30 minutes. I would definitely go back. The experience was hassle-free and reasonably priced.

AW
Ariel W.
Falls Church, VA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Ariel said the staff is timely.
This review was collected via phone interview by Customer Research Inc.

OM
Olivia M.
Falls Church, VA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Olivia said the service was done well. The work was done speedily.
This review was collected via phone interview by Customer Research Inc.

GT
GRACE t.
Mc Lean, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Car service
Fast , efficient and great to work with

SG
Sourav G.
Falls Church, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Sourav said the service was quick and fast. The mechanic was helpful.
This review was collected via phone interview by Customer Research Inc.