Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

617 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JC
juan c.
Falls Church, VA
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2018
Expensive.
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.

TS
Ted S.
Nokesville, VA
INFINITI FX37
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Ted said he was not happy with this business. They would not take the coupon he presented.
This review was collected via phone interview by Customer Research Inc.

BA
bernadette a.
Arlington, VA
Chevrolet Cobalt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2016
Dishonesty
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.

MA
Mathew A.
Ashburn, VA
Ford Expedition
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..


SS
SWAIMAN S.
Mc Lean, VA
Toyota Highlander
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2015
Cheaters
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
George A. from Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question


JW
Jackie W.
Sterling, VA
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Jackie said the staff were good, she trusts them, and they provided all around good service.
This review was collected via phone interview by Customer Research Inc.

MS
Mathew S.
Falls Church, VA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Mathew said he really likes this place. He deals with Luis and he is amazing.
This review was collected via phone interview by Customer Research Inc.

PM
Payman M.
Falls Church, VA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Payman said the staff took care of his issue in a timely manner and they honored the warranty.
This review was collected via phone interview by Customer Research Inc.

TR
trish r.
Falls Church, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Great people. Great service.
One of the best businesses in Falls Church. Staff is professional, kind and consistent. Strongly recommend.

TE
Tatiana E.
Falls Church, VA
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Tatiana said, this business was fast, quick and helpful.
This review was collected via phone interview by Customer Research Inc.

AP
Alex P.
Falls Church, VA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Alex said he likes this business better than others, like Jiffy Lube. He likes that he can stay in his vehicle, as it's being serviced.
This review was collected via phone interview by Customer Research Inc.

AG
Anthony G.
Falls Church, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Anthony said the service is quick, and they don't push things he doesn't need.
This review was collected via phone interview by Customer Research Inc.

JS
Joleen S.
Manassas, VA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Joleen said that the place is quick and the customer service is good.
This review was collected via phone interview by Customer Research Inc.

SK
Stan K.
Takoma Park, MD
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Stan said they were quick and they did a good job.
This review was collected via phone interview by Customer Research Inc.

SA
saad a.
Falls Church, VA
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Excellent customer service
They did great job, because of the smart mechanic they have

RB
Radha B.
Mc Lean, VA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2018 Category: Service
Radha said business was good but his air conditioner was not properly fixed the first time he took his vehicle in.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Mc Lean, VA
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Robert said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

BL
Brittany L.
Washington, DC
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Brittany said the staff is super helpful and accommodating and nice.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Falls Church, VA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Joe said they did a great job.
This review was collected via phone interview by Customer Research Inc.

ND
Naghmeh D.
Mc Lean, VA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Naghmeh said she's used this business for a long time. The employees were honest, provided good service, and completed the work on time.
This review was collected via phone interview by Customer Research Inc.