Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

599 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


JC
juan c.
Falls Church, VA
Chevrolet Aveo
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2018
Expensive.
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.

TS
Ted S.
Nokesville, VA
INFINITI FX37
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Ted said he was not happy with this business. They would not take the coupon he presented.
This review was collected via phone interview by Customer Research Inc.

BA
bernadette a.
Arlington, VA
Chevrolet Cobalt
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2016
Dishonesty
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.

MA
Mathew A.
Ashburn, VA
Ford Expedition
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..


SS
SWAIMAN S.
Mc Lean, VA
Toyota Highlander
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2015
Cheaters
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
George A. from Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question


LW
Lindsay W.
Fairfax, VA
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Lindsay said the employees were quick and did a good job.
This review was collected via phone interview by Customer Research Inc.

BF
Benny F.
Great Falls, VA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Benny said her overall experience was really good. She got her vehicle back the next day. They explained everything.
This review was collected via phone interview by Customer Research Inc.

SJ
Sylvia J.
Falls Church, VA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sylvia said the staff member at the front desk does a very good job and he is very genuine. He points things out that the vehicle possibly needs and explains those things thoroughly, but he doesn't put any pressure on her.
This review was collected via phone interview by Customer Research Inc.

JM
Jordan M.
Annandale, VA
Honda CR-Z
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jordan said the vehicle was fixed and there were no complications. Everything worked out great.
This review was collected via phone interview by Customer Research Inc.

AS
Anancth S.
Brooklandville, MD
INFINITI G37 Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Ananch said the service was a little expensive.
This review was collected via phone interview by Customer Research Inc.

BS
Ben S.
Falls Church, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Ben said the business has the best prices.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Falls Church, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the staff know what they are doing and it was quick. They made everything easy.
This review was collected via phone interview by Customer Research Inc.

SJ
Sarah J.
Falls Church, VA
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sarah said the staff members were good all around, as they were efficient and prompt.
This review was collected via phone interview by Customer Research Inc.

OM
Olivia M.
Falls Church, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Olivia said that everything at the facility went smoothly and they were quick.
This review was collected via phone interview by Customer Research Inc.

LF
Lizz F.
Richmond, VA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Lizz said the business provided a good price and they finished on time.
This review was collected via phone interview by Customer Research Inc.

NA
Nareuday A.
Arlington, VA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Narendar. He said the staff did the job very quickly. They finished within 10 minutes during his visit. It was a great experience.
This review was collected via phone interview by Customer Research Inc.

MK
Michel K.
Bunker Hill, WV
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Michel said the staff were very nice, professional, prompt, and the price was right.
This review was collected via phone interview by Customer Research Inc.

AF
Amaya F.
Falls Church, VA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Amaya said the service was timely and the staff did what she asked them to do.
This review was collected via phone interview by Customer Research Inc.

JJ
Jomy J.
Falls Church, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Jomy said the service was good.
This review was collected via phone interview by Customer Research Inc.

EU
Edward U.
Falls Church, VA
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Edward said his experience at the business has always been very good, and they give convenient service.
This review was collected via phone interview by Customer Research Inc.