Valvoline Express Care


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

581 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 5 days ago
juan c. on 01/01/2018
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Expensive."
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.
Vehicle: Chevrolet Aveo
Service Date: 12/29/2017
Review Created: 01/01/2018 05:40 PM
Ted S. on 12/18/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Ted said he was not happy with this business. They would not take the coupon he presented.
Vehicle: INFINITI FX37
Category: Service
Service Date: 12/11/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
bernadette a. on 06/23/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Dishonesty"
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.
Vehicle: Chevrolet Cobalt
Service Date: 06/20/2016
Review Created: 06/23/2016 11:24 AM
Mathew A. on 08/05/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
Vehicle: Ford Expedition
Category: Service
Service Date: 07/31/2015
Review Created: 08/05/2015
This review was collected via phone interview by Customer Research Inc.
George A. at Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..

SWAIMAN S. on 03/15/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Cheaters"
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
Vehicle: Toyota Highlander
Service Date: 03/13/2015
Review Created: 03/15/2015 10:58 AM
George A. at Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question

Abby L. on 04/18/2018
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Abby said it was fine service.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 04/16/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Jonathan C. on 04/13/2018
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Jonathan said the staff provided good customer service.
Vehicle: Subaru Impreza Wagon
Category: Service
Service Date: 03/27/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Alfred D. on 04/13/2018
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Alfred said everything was okay, he was given information and he got good service. They're very nice and the customer service from Anthony was exceptional.
Vehicle: Dodge Nitro
Category: Service
Service Date: 04/11/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
robert D. on 04/12/2018
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Robert said they provide exceptional service. He said the staff is good and he trusts their work..
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 03/27/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Aziz B. on 04/10/2018
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Aziz said he is a repeat customer and the business is good.
Vehicle: Toyota Highlander
Category: Service
Service Date: 03/28/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Yehundi S. on 04/07/2018
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Yehundi said the staff were honest and communicated well. They called and explained the service, then kept her well-informed during the process.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 03/30/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
James Y. on 04/07/2018
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James said he would recommend this business for service.
Vehicle: Lexus LX 470
Category: Service
Service Date: 03/30/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
hanni/BRAIN w. on 04/06/2018
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"Service"
Lewis is our go to as he is responsive, knowledgeable, and I appreciate his get the shit done attitude. You don’t fine this kind of service in this area.
Vehicle: Toyota Tundra 4WD Truck
Service Date: 04/03/2018
Review Created: 04/06/2018 08:11 AM
Robert M. on 04/04/2018
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Robert said the staff is always very courteous, reliable, friendly, and it gets the job done.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 03/30/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
christopher h. on 03/31/2018
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"Quick & Solid Service"
They had good pricing plus coupons. The service was fast and we were in and out in a jiffy which was super convenient. They also gave both of my daughters coloring books which kept them very occupied! Highly recommend if you’re in the area
Vehicle: GMC Acadia
Service Date: 03/30/2018
Review Created: 03/31/2018 09:01 PM
FADY J. on 03/26/2018
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"Car service"
As usual I am very pleased with valavoline express customer service. .
Vehicle: BMW 6 Series
Service Date: 03/24/2018
Review Created: 03/26/2018 04:54 AM
Adu B. on 03/21/2018
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Adu said the service is good and the staff is so nice. They all talked to him, and it was very nice.
Vehicle: Toyota Sienna
Category: Service
Service Date: 03/16/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
anthony l. on 03/20/2018
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"Awesome service, as always "
I get all my service done here, these guys are awesome at what they do
Vehicle: Nissan Versa
Service Date: 03/08/2018
Review Created: 03/20/2018 06:20 PM
John G. on 03/07/2018
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John said the service was prompt and the staff did a great job. He brought his vehicle in with little notice, and they were able to take care of the issues really quickly with a good level of competency.
Vehicle: Mazda Mazda3
Category: Service
Service Date: 02/24/2018
Review Created: 03/07/2018
This review was collected via phone interview by Customer Research Inc.
Gena W. on 03/05/2018
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"Oustanding Service"
They recently replaced my alternator/connectors, and they always provide outstanding service. Highly recommended!
Vehicle: Nissan Murano
Service Date: 03/03/2018
Review Created: 03/05/2018 06:33 AM
Displaying Review 1 - 20 of 581 in total