Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

632 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago

Reviews


JC
juan c.
Falls Church, VA
Chevrolet Aveo
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/01/2018
Expensive.
$166 for a single tyre 185/55 R15 is too much to pay. Even more when it was picked up and not mounted to the car.

TS
Ted S.
Nokesville, VA
INFINITI FX37
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Ted said he was not happy with this business. They would not take the coupon he presented.
This review was collected via phone interview by Customer Research Inc.

BA
bernadette a.
Arlington, VA
Chevrolet Cobalt
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2016
Dishonesty
I went for an oil change, and the final bill was much more than I was originally told it would be. They said it was due to my car having a particular kind of filter, which is nonsense. They were just trying to make more money off of me. I'll be going back to doing oil changes myself from now on.

MA
Mathew A.
Ashburn, VA
Ford Expedition
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2015 Category: Service
Mathew said he did not have a good experience due to the fact his vehicle broke down right after the repair was completed. So he will not recommend this facility.
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 08/11/2015

Mathew we are very sorry your experience at our location wasn't good, Valvoline express care strive very hard to get you the best quality parts!  unfortunately due to it being an electrical part we had no control over the defect or malfunction of the part.. I'm glad we were able to resolve your problem quick & efficient!! We look forward to assisting you on your ac clutch problem or any other future needs..


SS
SWAIMAN S.
Mc Lean, VA
Toyota Highlander
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2015
Cheaters
Charged me for 6 quarts. I saw the guy pour only a tiny bit from the 6th quart. Cheaters
George A. from Valvoline Express Care responded on 03/23/2015

we are sorry if you feel that way but if you call your dealer you will know that your car takes 6.4 liter and we only charged you for six quarts so please check the oil  level and you will know that the level is correct , customer service is apriority to us so please contact us with any further question


SC
susan c.
Mc Lean, VA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Engine light ignited and blinking
Repair was done in a timely and efficient manner.

CR
CHRIS R.
Falls Church, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Clear and reliable service
The mechanics clearly communicate what the problem is and your options to resolve it. Prices are clear and reasonable.

DH
David H.
Falls Church, VA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
David said the business is very helpful and they work quickly.
This review was collected via phone interview by Customer Research Inc.

BA
Bashir A.
Chantilly, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Bashir said this business was professional.
This review was collected via phone interview by Customer Research Inc.

JL
Joe L.
Falls Church, VA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Joe said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DK
DENYSE K.
Vienna, VA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
I keep coming back to this establishment because of Lewis, he is a great guy, honest & always helpful
Lewis is the face of this establishment, he IS the ONLY reason I've been coming for here for years. He is honest & always takes the time to explain and help understand any issues.

Verified Customer
Falls Church, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018
Good experience
Went for an oil change and they started working on my car immediately. The employees were very nice, nothing negative to say

PB
PATRICK B.
Washington, DC
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Quick, friendly, and affordable
Yet another great visit to on Valvoline in Falls Church. The staff is friendly, honest, and very good at what they do. I drive out of my way just to come here to get my car serviced because they’re that good. I always appreciate the work they do. Will be back!

TL
Thomas L.
Arlington, VA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Thomas said the business is very informative. They provide quick service and this business is conveniently close to his home.
This review was collected via phone interview by Customer Research Inc.

HS
Habiba S.
Falls Church, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Habiba said they got her in and out.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Washington, DC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Mike said the employees provided good service. They completed the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

VM
Vuivil M.
Falls Church, VA
INFINITI I35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Vuivil said they give him the best service possible. He trusts them..
This review was collected via phone interview by Customer Research Inc.

CA
carlos a.
Annandale, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Great people, great service
For first time experience I can definitely endorse this place for any service in your car, I had a very warm welcoming and the gentleman at the desk was very helpful, definitely this is too of the line service.. no doubt

SS
Sara S.
Falls Church, VA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Sara said the staff worked really fast, but she stated she felt like the work was overpriced.
This review was collected via phone interview by Customer Research Inc.

FM
Farouk M.
Falls Church, VA
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Farouk said every thing was good at this business.
This review was collected via phone interview by Customer Research Inc.