Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

545 Reviews

99% Would Recommend
Latest Review about 6 hours ago

Reviews


JK
James K.
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2019
Slides not working
Spent $295 for 2 hours of a techs time and he couldn't resolve the problem. Price included a $5 haz mat fee!? In Sacramento a mobile tech immediately found the house batteries to be bad with one even hot to the touch. Power is now everywhere. Just waiting to get info on how to reset the control panel.

NG
Nick G.
California
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2018 Category: Service
Nick said the staff didn't fix the problem that his vehicle is having, but they still charged him.
This review was collected via phone interview by Customer Research Inc.

SH
Stephen H.
Palm Springs, CA
Ford Expedition
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2018
Outrageously overpriced.
I'm sad to say I will never go there again , I used that Buisness for over 15 years, but the new management/ owners treated me like a real sucker. 1589.00 for a brake job front and rear. Was charged 116.00 for the estimate and inspection, I agreed to that...I feel really sad and really taken advantage of...I hope you enjoy the money you charged me because you will never get another cent from me or my friends and family. The Ford Dealer did everything and more for 600.00 less than what you wanted to charge me. Enjoy....

ST
Steven T.
Cathedral City, CA
Nissan Xterra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/18/2017 Category: Service
Steven said he paid over $100.00 to be told the mechanics couldn't fix his vehicle issues.
This review was collected via phone interview by Customer Research Inc.
Travis G. from Sun Air Wheel Alignment responded on 12/22/2017

Hello Mr. Thomson, 
You brought your vehicle in to our facility to have it inspected because you said that you had seen your brake lights stay on when the car is turned off and the battery charge was low. We inspected your car and could not duplicate the brake lights staying on. We tested the charging system and the battery. The only thing we could condemn was the battery because it failed a charge and load test. The alternator and starter passed inspection. What are we suppose to do if we cant duplicate a symptom such as your brake lights staying on? Sell you something you don't need? We did in fact recommend to replace the battery and you declined that. I'm sorry we have to charge for our services but it cost money to run a business. I definitely do not like having unhappy customers, but we did provide a service for you, like we have for all of our customers, in the same city, by the same family owned business, for the last 47 years. If you have an issue please call me direct at 760-328-1914, my name is Travis Grove, and I would be happy to speak with you. I wish you and your family a Merry Christmas and a Happy New Year! God bless you.


JF
Joe F.
Palm Desert, CA
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/29/2017 Category: Service
Joe said thing were moving very slowly and he did not get any updates like he was told he would.
This review was collected via phone interview by Customer Research Inc.
Travis G. from Sun Air Wheel Alignment responded on 12/05/2017

Thank for the review Joe. Thanks for mentioning that we ran into unforeseen problems with the repairs that could not be avoided which you were most certainty notified about and that it would add additional time to the repair. Not to mention that you had an extended contract that I dealt with for you at no additional charge for our time. Oh yeah also I got the warranty company to cover most if not all of the additional repairs. And we may not have called you everyday with an update but I have records that prove when you were updated which is more that adequate for the type of repairs that your coach underwent. There is absolutely no reason to call a customer everyday when it was communicated how long the repairs would take. Thats another thing. The vehicle was repaired and is working perfectly. Your Welcome. By the way, you are not welcome in my shop any longer. You were a pain to deal with and this unjust review doesn't surprise me. 


DB
Dustin B.
California
Lexus IS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2016 Category: Service
Dustin said the business was okay, but their prices were high.
This review was collected via phone interview by Customer Research Inc.

GF
GINNY F.
Palm Springs, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
They know how to make you feel secure they will fix your coach and it will be perfect.
Fabulous, I thank you all for your help and support. If you own a RV TJIS THE PLACE TO HAVE IT SERVICED.....

MO
Michael O.
Rancho Mirage, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019
Everything Perfect
Tony and staff where again, exceptional! They communicated well and answered all my questions! They take care of my 32 Ft. Motorhome, 2007 Dodge 2500 Ram Diesel and 20 Ft. Car Hauling Trailer! Always professional! •••••

BC
Bob C.
Palm Springs, CA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
My Truck
Sun Air is very good. Customer service is great. The individuals who run the shop and very knowledgeable and very good.

MJ
Mark J.
Palm Springs, CA
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Mark said the employees did everything they said they would do and a little more.
This review was collected via phone interview by Customer Research Inc.

DB
Dennis B.
Palm Springs, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
Dennis said the employees were efficient and friendly.
This review was collected via phone interview by Customer Research Inc.

MB
Martin B.
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2019
Beyond awesome.
Have been a customer for 45! years!!
Amazing people. Superb work and reliability.
Nobody better- anywhere.

DK
Don K.
Palm Springs, CA
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Shhhh! Best kept secret for RV service & repair
As the title indicates, I am very impressed with this family operated business. These folks know what they're doing and there is a reason they have been successful for so many years. Seems that word of mouth keeps these folks busy all the time. Thanks to Tony and Travis and... (too many people to list)... I'll be getting my auto service there also.

BB
Brian B.
Desert Hot Springs, CA
Mercedes-Benz S450
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Professional!
What a great experience. Timi and Anthony were both professional, pleasant and helpful. Did a great job on the alignment of my new Class C Motor coach.
The shop is neat and clean
I will be back for future service.
Thank you.

EE
Edward E.
Cathedral City, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019
Trust this firm with my RV
Always feel I’m getting great service.

MO
Michael O.
Rancho Mirage, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Ram 2500
Everything again went well!

CH
Clara H.
Rancho Mirage, CA
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2019
Good service and attention to detail. Also appreciate knowing what will be needed in the future.
Also a great waiting room to make the time comfortable.

SG
Steve G.
Orange, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Outstanding service!
Sun-Air does quality work at reasonable prices. They were able to check out and repair my A/C and front suspension without an appointment and got it done same day. I mentioned I probably needed new bushings and was surprised when they said all I needed was some things tightened up and an alignment. Truck drives much better now and I didn’t have to spend a bunch on new parts.

JO
Johnny O.
California
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Johnny said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Desert Hot Springs, CA
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Tom said he appreciated how helpful the staff was.
This review was collected via phone interview by Customer Research Inc.