Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

427 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


WS
William S.
Howard City, MI
Chevrolet Aveo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018
Do Not Recommend
Had quote for $300 from another place - they charged me $ 470 (parts 300% mark up)
when complained and wrote bad review was told we'd get money back because Carl didn't want the bad review. It's been 6-days and no money back or even a phone call.
Guy says he started a shop because of other shops ripping people off and he wants to earn business with a good reputation.... Sounds like a rip off and my experience is first hand proof. DO NOT RECOMMEND unless you like being lied to and ripped off.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018
Terrible - Rip Off
Stay away - I brought in a drive shaft to be pressed apart and have a center support bearing installed. Top line support bearing and u-joint from Autozone or parts plus is only $100 - they charged me $ 250 for the parts (replaced u-joint at end of drive shaft that did not need replacing too) and $200 for labor. Bill was $470 OTD
Wife and I had job quoted with taking driveshaft off and replacing for $300 from two other places - thought I'd take here because I've heard good things. BS they ripped me off and I will never take anything there again.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Byron Center, MI
Land Rover Discovery
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015
land rover
I dropped my Rover off several months ago with only a small pinging sound. Carl diagnosed it as right side head gasket. Everything else was good. No problems. 1500 dollars was the cost. Got it back. Now it overheats and the oil light comes on. Take it back. Carl says it the coil. Fixed it and it still over heats. Not sure whatz really going on. I haven't heard anything for a long time now. Carl said he was gonna take care of it but I haven't heard anything. Hoping and praying I have it back before snow flies.

TH
Terry H.
Jenison, MI
Ford Econoline
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Terry said when they got home there was an issue that was not fixed.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Grand Rapids, MI
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Marsha. She said the staff were great. They've never done wrong by them, and they won't take their vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

DM
Dylan M.
Morley, MI
Chevrolet Equinox
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Dylan said the prices are a little much but everything else was fine.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
Cedar Springs, MI
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jennifer said the staff is dependable, she trusts the staff with everything and they have always been there for her. Kelly is always really pleasant and really great to work with. The service is always true to the estimated price and done right the first time.
This review was collected via phone interview by Customer Research Inc.

IB
Irene B.
Cedar Springs, MI
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Repairs
The experience was a good one. The wait was minimum.

RS
Randy S.
Cedar Springs, MI
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Randy said the business did a good job and the prices were also reasonable.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Grand Rapids, MI
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Daniel said that he recommends them because they did so well.
This review was collected via phone interview by Customer Research Inc.

AM
Alex M.
Cedar Springs, MI
Dodge Neon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Spoke with Alex's Mother. She said the facility provided excellent service, the staff were easy to work with, and they have good hours of operation.
This review was collected via phone interview by Customer Research Inc.

CR
Cheryl R.
Sand Lake, MI
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Cheryl said the service was wonderful. The employees provided fabulous work.
This review was collected via phone interview by Customer Research Inc.

SH
Shaun H.
Michigan
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Shuan said he was happy to find out that this business has a diesel mechanic on staff and he appreciated the same day service.
This review was collected via phone interview by Customer Research Inc.

AP
Alice P.
Cedar Springs, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Alice said this business was good. They are the best.
This review was collected via phone interview by Customer Research Inc.

DS
Darla S.
Cedar Springs, MI
Land Rover Freelander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Darla said they were good and really nice.
This review was collected via phone interview by Customer Research Inc.

AW
Adam W.
Cedar Springs, MI
Ford Flex
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Adam said that he was satisfied overall with the service. The staff was very helpful and informative and they have great people skills.
This review was collected via phone interview by Customer Research Inc.

SH
Shawn H.
Stanwood, MI
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Shawn said the business did good work on his vehicle.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Coral, MI
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Bob said they treated him with respect. They are good, polite and kind. He highly respects this business.
This review was collected via phone interview by Customer Research Inc.