Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

467 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


WS
William S.
Howard City, MI
Chevrolet Aveo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018
Do Not Recommend
Had quote for $300 from another place - they charged me $ 470 (parts 300% mark up)
when complained and wrote bad review was told we'd get money back because Carl didn't want the bad review. It's been 6-days and no money back or even a phone call.
Guy says he started a shop because of other shops ripping people off and he wants to earn business with a good reputation.... Sounds like a rip off and my experience is first hand proof. DO NOT RECOMMEND unless you like being lied to and ripped off.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018
Terrible - Rip Off
Stay away - I brought in a drive shaft to be pressed apart and have a center support bearing installed. Top line support bearing and u-joint from Autozone or parts plus is only $100 - they charged me $ 250 for the parts (replaced u-joint at end of drive shaft that did not need replacing too) and $200 for labor. Bill was $470 OTD
Wife and I had job quoted with taking driveshaft off and replacing for $300 from two other places - thought I'd take here because I've heard good things. BS they ripped me off and I will never take anything there again.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Byron Center, MI
Land Rover Discovery
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015
land rover
I dropped my Rover off several months ago with only a small pinging sound. Carl diagnosed it as right side head gasket. Everything else was good. No problems. 1500 dollars was the cost. Got it back. Now it overheats and the oil light comes on. Take it back. Carl says it the coil. Fixed it and it still over heats. Not sure whatz really going on. I haven't heard anything for a long time now. Carl said he was gonna take care of it but I haven't heard anything. Hoping and praying I have it back before snow flies.

JG
Julie G.
Cedar Springs, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Julie said that the place had good service, they were on time and the business was well run.
This review was collected via phone interview by Customer Research Inc.

KJ
Kurt J.
Michigan
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Kurt said they did everything quickly and he liked the service.
This review was collected via phone interview by Customer Research Inc.

JS
Jackie S.
Pierson, MI
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Jackie said they are wonderful and awesome,
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
Morley, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Larry said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

TW
Tony W.
Cedar Springs, MI
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Tony said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MP
Mark P.
Kent City, MI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Great people key word "People"
I have to admit I am a little biased being that I have known Carl and Rich Straub most of my life, that being said I wouldn't trust just anyone to work on my vehicles,a lesson learned from them. Truth is I could blow smoke up your butts all day long but there work, ethics, and morals speak for themselves. Bottom line if your car is broke they will fix it they aren't to use good used parts either which most of the time is way cheaper

MM
Michael M.
Pierson, MI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Michael said the business took care of him and treated him well.
This review was collected via phone interview by Customer Research Inc.

RF
Randy F.
Cedar Springs, MI
Pontiac Firebird
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Customer service
Love you guys down their thanks for what you do.

VB
Vern B.
Sand Lake, MI
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Spoke with Vern's wife. She said the business has done work for her before and she keeps coming back to them.
This review was collected via phone interview by Customer Research Inc.

CS
Cassandra S.
Comstock Park, MI
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Cassandra said they fixed her tire well.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Sand Lake, MI
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Steve said he was referred to the business. He would recommend them to others.
This review was collected via phone interview by Customer Research Inc.

PN
Peter N.
Sparta, MI
Porsche 911 Carrera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Peter said he had a good experience and they took him in right away. He had a minor service but he knows he can trust them with the bigger things.
This review was collected via phone interview by Customer Research Inc.

AR
Andrew R.
Kent City, MI
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Andrew said they provided personable and quality service.
This review was collected via phone interview by Customer Research Inc.

HR
Hal R.
Cedar Springs, MI
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Handy and reliable.
You performed the required work 10/24/18. Hal

DH
Deanna H.
Cedar Springs, MI
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Deanna said the employees were very helpful, answered all her questions and did an awesome job.
This review was collected via phone interview by Customer Research Inc.