Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

449 Reviews

99% Would Recommend
Latest Review 19 days ago

Reviews


WS
William S.
Howard City, MI
Chevrolet Aveo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018
Do Not Recommend
Had quote for $300 from another place - they charged me $ 470 (parts 300% mark up)
when complained and wrote bad review was told we'd get money back because Carl didn't want the bad review. It's been 6-days and no money back or even a phone call.
Guy says he started a shop because of other shops ripping people off and he wants to earn business with a good reputation.... Sounds like a rip off and my experience is first hand proof. DO NOT RECOMMEND unless you like being lied to and ripped off.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018
Terrible - Rip Off
Stay away - I brought in a drive shaft to be pressed apart and have a center support bearing installed. Top line support bearing and u-joint from Autozone or parts plus is only $100 - they charged me $ 250 for the parts (replaced u-joint at end of drive shaft that did not need replacing too) and $200 for labor. Bill was $470 OTD
Wife and I had job quoted with taking driveshaft off and replacing for $300 from two other places - thought I'd take here because I've heard good things. BS they ripped me off and I will never take anything there again.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Byron Center, MI
Land Rover Discovery
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015
land rover
I dropped my Rover off several months ago with only a small pinging sound. Carl diagnosed it as right side head gasket. Everything else was good. No problems. 1500 dollars was the cost. Got it back. Now it overheats and the oil light comes on. Take it back. Carl says it the coil. Fixed it and it still over heats. Not sure whatz really going on. I haven't heard anything for a long time now. Carl said he was gonna take care of it but I haven't heard anything. Hoping and praying I have it back before snow flies.

FB
Floyd B.
Howard City, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Floyd said the business does good work. He is happy with that. The business should have explained better about what charges would be. He was a little shocked with the bill.
This review was collected via phone interview by Customer Research Inc.

TR
Tiffany R.
Cedar Springs, MI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Tiffany said that the place treated her well, she enjoyed working with them and the receptionist Kelly is exceptional.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Irons, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Jim said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

TS
Teri S.
Morley, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Teri said that she would recommend this business for service. Carl is the best.
This review was collected via phone interview by Customer Research Inc.

JO
Jeanette O.
Lowell, MI
Oldsmobile Aurora
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Jeanette said the staff were great and took care of her vehicle perfectly.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Cedar Springs, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Scott said the business takes care of the vehicle and call him when they are done with the service.
This review was collected via phone interview by Customer Research Inc.

JW
Jim W.
Cedar Springs, MI
Chevrolet Captiva Sport Fleet
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Oil change
While getting an oil change they noticed the serpentine belt was about to break and and replaced it. Fortunately it was under warranty.

BF
Brian F.
Rockford, MI
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Spoke with Brian's wife. She said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

SJ
Scott J.
Howard City, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Scott said the lady at the desk was nice and everything went well from the tow to the mechanic fixing the vehicle.
This review was collected via phone interview by Customer Research Inc.

LW
Lauren W.
Sand Lake, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Lauren said she has been to this business before and the staff always do good work.
This review was collected via phone interview by Customer Research Inc.

TR
Tiffany R.
Cedar Springs, MI
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/09/2018
Seems like a good places, staff is really nice
Had my car there 3 or more times now for a smoke issue... spent alot of money but it still smokes. Kind of frustrating that it's still not fixed and now seems to leak oil when it didnt before. I really want to like this place....

DR
Dennis R.
Grand Rapids, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dennis said the service at this business was right on time. He was very satisfied.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Cedar Springs, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jason said he liked the quality of service and the turn around time.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Coral, MI
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Bob said the business has good mechanics. They are honest and the staff is good, all around.
This review was collected via phone interview by Customer Research Inc.

RH
Rick H.
Grand Rapids, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Rick said considering the work done on his vehicle it was done at a fair price and the business completed the work in a timely fashion.
This review was collected via phone interview by Customer Research Inc.