Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

439 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


WS
William S.
Howard City, MI
Chevrolet Aveo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2018
Do Not Recommend
Had quote for $300 from another place - they charged me $ 470 (parts 300% mark up)
when complained and wrote bad review was told we'd get money back because Carl didn't want the bad review. It's been 6-days and no money back or even a phone call.
Guy says he started a shop because of other shops ripping people off and he wants to earn business with a good reputation.... Sounds like a rip off and my experience is first hand proof. DO NOT RECOMMEND unless you like being lied to and ripped off.

NM
nick m.
Howard City, MI
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2018
Terrible - Rip Off
Stay away - I brought in a drive shaft to be pressed apart and have a center support bearing installed. Top line support bearing and u-joint from Autozone or parts plus is only $100 - they charged me $ 250 for the parts (replaced u-joint at end of drive shaft that did not need replacing too) and $200 for labor. Bill was $470 OTD
Wife and I had job quoted with taking driveshaft off and replacing for $300 from two other places - thought I'd take here because I've heard good things. BS they ripped me off and I will never take anything there again.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.

BH
Brian H.
Byron Center, MI
Land Rover Discovery
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2015
land rover
I dropped my Rover off several months ago with only a small pinging sound. Carl diagnosed it as right side head gasket. Everything else was good. No problems. 1500 dollars was the cost. Got it back. Now it overheats and the oil light comes on. Take it back. Carl says it the coil. Fixed it and it still over heats. Not sure whatz really going on. I haven't heard anything for a long time now. Carl said he was gonna take care of it but I haven't heard anything. Hoping and praying I have it back before snow flies.

LW
Lauren W.
Sand Lake, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Lauren said she has been to this business before and the staff always do good work.
This review was collected via phone interview by Customer Research Inc.

DR
Dennis R.
Grand Rapids, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Dennis said the service at this business was right on time. He was very satisfied.
This review was collected via phone interview by Customer Research Inc.

JK
Jason K.
Cedar Springs, MI
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Jason said he liked the quality of service and the turn around time.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Coral, MI
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Bob said the business has good mechanics. They are honest and the staff is good, all around.
This review was collected via phone interview by Customer Research Inc.

RH
Rick H.
Grand Rapids, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Rick said considering the work done on his vehicle it was done at a fair price and the business completed the work in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

BP
Beth P.
Cedar Springs, MI
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Beth said, this business is good a getting her in when needed and they are helpful, trustworthy and honest.
This review was collected via phone interview by Customer Research Inc.

IC
Iva C.
Sand Lake, MI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Iva said the staff provide great work. They are always on time and they do not overcharge.
This review was collected via phone interview by Customer Research Inc.

AK
Amanda K.
Howard City, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Amanda said the business provided good service, the price was good, and they were done on time.
This review was collected via phone interview by Customer Research Inc.

WS
Wael S.
Paw Paw, MI
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Wael said he brought in a vehicle he was planning to purchase so they could inspect it, and he was pretty satisfied. The staff found some issues with the vehicle that otherwise would have possibly been overlooked. It would have been helpful to get an estimate for the repairs along with the inspection, even just a ballpark estimate.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Sand Lake, MI
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Spoke with Austin. He said the technicians are friendly and did a good job. They repaired the sway arm links. One of them was damaged while they were doing another repair. It cost him $75, each. The parts were only $45 each at another business. He stated at least one of the arm links should have been covered by this business.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Cedar Springs, MI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Mark said he brought in his classic vehicle for service, and the staff was pretty knowledgeable about it and the problems he was dealing with. If anyone is looking at having their classic vehicle or any older model vehicle worked on, they can bring it in and the staff will be more than happy to help them out as well.
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
Morley, MI
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Larry said that he has used the facility many times and always gets good service.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Jenison, MI
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2018 Category: Service
Terry said when they got home there was an issue that was not fixed.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Grand Rapids, MI
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Marsha. She said the staff were great. They've never done wrong by them, and they won't take their vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

DM
Dylan M.
Morley, MI
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Dylan said the prices are a little much but everything else was fine.
This review was collected via phone interview by Customer Research Inc.