Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

665 Reviews

99% Would Recommend
Latest Review about 10 hours ago

Reviews


AD
ANTHONY D.
Liverpool, NY
Chevrolet RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Professional.
Steve and his whole crew are absolutly wonderful! They are courteous and professional from start to finish. They are knowledgeable and it shows in the quality of service. Steve is fair and intentional about having things done right!
If you are trying to find a to find a trustworthy place for your auto service, Sullivan's Car Car is it!

BG
BEVERLY G.
Syracuse, NY
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/25/2017
car care
VERY UNSATISFIED ! They said I had a hole in the muffler. They either misdiagnosed it or didn't fix it. It makes the same "roaring noise " it made when I brought it in. Also, I wanted nothing done to the AC.only an estimate. 100 dollars later-------
STEVE S. from Sullivans Car Care Center responded on 08/26/2017

Beverly I am very disappointed with how we handled things when you were in last Monday . Please accept my sincere apology and know i will correct this for you . We pride our selfs on the work we perform on everyones vehicle weather it's your first visit to us or like you have been coming to see us for years. I would like to thank you for talking to me today and look forward to seeing you on Monday.
Steve


RO
Rayshawd O.
Syracuse, NY
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/26/2017 Category: Service
Spoke with Ronina. She said she has had a lot of problems since she purchased the vehicle, and the business is not empathetic. They told her it is going to cost $2000 to fix the problem.
This review was collected via phone interview by Customer Research Inc.

RH
ROBBIN H.
Mc Donough, NY
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/22/2014
They Sell Junk Auction Cars
They sell junk auction cars, then don't want to stand behind the so-called "warranty"
The owners wife is patronizing and rude

ED
Eric D.
North Syracuse, NY
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/21/2014 Category: Service
Eric said he took his vehicle in for a broken headlight and a loose spring. This business wanted to charge him $340 for it, so he just drove away. He would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 04/22/2014

Dear Eric i just wanted to clear the air so i checked the invoice from your last visit . It seems there is some confusion about what you came in for in the first place .According to our records you came in for a New York state inspection and unfortunatly your vehicle did not meet the requirements set by the New York state department of motor vehicle.1st there was a broken coil spring 2nd was a light out the estimate wich you requested for $340 was to repair these items .Being a state inspection station we are obligated to make sure that vehicles that drive on the roads of new york with our children, family and friends are safe.I do hope this clears up any confusion .
If you have any questions please feel free to give me a call.

Steven Sullivan
315-455-2886


DI
DIANA I.
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Awesome service
Always a smile and always a full explanation of what was done and a fair price.

MA
MADELINE A.
Mattydale, NY
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Great service, caring owners - safety first is their rule
Once you take your car to Sullivans and see all that they are experts on repair-- you'll never take any vehicle to a different shop.

KM
KATHLENE M.
Syracuse, NY
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019
Great service
I can always rely on the service and being fully informed on what is going on with my car. I trust their expertise.

DR
David R.
North Syracuse, NY
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
David said they were on time every time he asked a question, were polite, neat, they know what they are doing and explained everything before they did the work.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 09/12/2019

Thank You Dave !


JT
Jim T.
New York
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Jim said he has never had a problem with the business. The price was fair and the work was done on time.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 08/26/2019

Thanks Jim !


BO
BRIAN O.
Syracuse, NY
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great service!
Friendly, knowledgeable, and professional!
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank you Brian !


SC
SEAN C.
Fayetteville, NY
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Great customer service/knowledge
Sullivan’s is the ONLY shop I will trust to work on my truck,they’re crew is very knowledgeable and care about the customers.
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank You Sean !


KM
KIM M.
Clay, NY
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Exceptional service
I take all 3 of my BMW’s to Sullivan’s for the care, honest pricing, and diligent service. They are honest if they cannot something specific to BMW and gladly will help with someone who can but 99.9% of what I need they can do. Thank you as always.
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank You Kim !


DM
Dave M.
New York
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Dave said whatever the business told him they were going to do, they get done 100 percent. He has never had any problems, he's told most of his friend's about them and they bring their vehicles out there, too.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank You Dave !


GG
Geraldene G.
Syracuse, NY
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Geraldene said the business's staff was honest, accurate, did great work and they were up front with him. He stated he was glad they were around and it's the best place to take a vehicle.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank You Geraldene ,Greg and Terry !


DS
Deborah S.
Syracuse, NY
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Deborah said that the place fixed a part on the undercarriage of her vehicle and did a good job.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 08/19/2019

Thank You Deborah !


JL
Jason L.
Syracuse, NY
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Jason said this business got his vehicle in right away and took care of the problem. He also said they communicated throughout the day.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 07/18/2019

Thanks Jason !


C
Ed C.
Syracuse, NY
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Ed said he's known the staff a long time and they have done the services on his vehicle for years.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 07/11/2019

Yhanks Ed !


KB
Kim B.
Syracuse, NY
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Kim said she was pleased with the business's service.
This review was collected via phone interview by Customer Research Inc.
STEVE S. from Sullivans Car Care Center responded on 07/11/2019

Thanks Kim !


CG
CAMILLE G.
Syracuse, NY
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019
Headlight out
When I was told I was driving with one headlight I immediately called Sullivans and they had no problem getting me in and out quickly. Even though the Bumper had to come off to change one bulb (must be a man's design). I can never say enough about this shop, they are wonderful!
STEVE S. from Sullivans Car Care Center responded on 06/25/2019

Thanks Camille (the man's design thing kida hurts. Lol )


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