ReScore Reviews™ (1)
I am so sorry that Fred decided to be so negative in response to what was a very simple transaction. His response is inaccurate in that we did not take 4 hours to do a compression check, and we did not tell him that we wanted $3400 to "balance his engne". We did perform a compression check and we found that he had two dead cylinders, meaning no compression at all in those two cylinders. We stated that the problem was either a head gasket or bad valves and in either case, the cylinder head would need to be removed. We did give this gentleman a quote of $3400, but it was for a top overhaul on both cylinder heads of his V8 engine. We never used the words "balance the engine" and I don't know where he got that terminology. Balancing engines is a specialty performed by very few shops and has nothing to do with a repair. Obviously Fred did not like the result of his visit here, but his total bill was $149.50 which he paid. We have his estimate on file, and we are unhappy that Fred is unhappy, but his review has nothing at all to do with reality.
Thank you for the kind words Lauren. We sincerely hope that your Grand Cherokee gives you years of reliable service!John Paul Jones