Perry's Automotive Sales & Service


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

750 Reviews

99% Would Recommend
Latest Review 3 days ago
Charles C. on 05/04/2017
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Charles said he was not satisfied with his overall experience because they did not fix the problem. They charged him a lot of money and the service light is still on. He was not happy and will never recommend them.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 05/02/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
CAILEY U. on 06/11/2014
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"Lackluster Service"
When I come to a mechanic with a problem, I expect them to communicate with me to find a solution, and to then fix the problem. However, at Perry's Automotive Sales & Service they charged be over $100 simply to look at my car, only to declare that they were unable to identify a problem, but that I should come back the next week to have them check my car again. Being the gullible person that I am, I agreed. After noticing the problem again, I called them back, asking how much it would cost to fix it. They were unable to give me an estimate, but said they would call me back. They never did. I called back three times (each on different days, and well within their business hours), and each time I was told they would call me back that day. They never did. They only called back after I canceled my appointment, because I had spoken with another mechanic who said they could fix the entire problem for under $100. I have never given a business a negative review until now. I am displeased with the service I received, and disappointed that they were not honest and open with me. Best of luck for those who choose to take their vehicles here.
Vehicle: Buick Century
Service Date: 06/04/2014
Review Created: 06/11/2014 06:43 PM
boudreau c. on 03/10/2014
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"WAY OVERPRICED!!!!"
Had a cylinder misfiring and a license plate light out. They fixed the light which I guess was a long project and expensive, according to them. I was told that the misfire did not show on the diagnostics but a fuel flush "might save me money". Well, all in all after the car being there for days and me having to call them to find out what was going on. The total was $500, they did not fix the problem. I went to another mechanic and he found the problem instantly. It was a spark plug. He replaced all six and the coil for 145 parts and labor. Car runs great! I am scared to think what my total bill would have been if I had Perrys had tried finish the work. Pitiful.
Service Date: 02/26/2014
Review Created: 03/10/2014 04:39 PM
Mitch-Ed T. on 02/15/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Head lamp bulb replacement"
On 10/17/12 i had perrys replace 4 head light bulbs at a cost of 94.99 for labor. 4 months later one of the bulbs had blown again. this bulb should not have blown in such a short time period unless the installer had touched the bulb with his bare hands or had gotten some type of oil on the bulb. I purched the new bulb myself and thought perrys would install it at no charge because they could have been the reason the bulb failed. but i was charged 55.97 to change 1 bulb. I did ask them to adjust the head lamps up but was told they were at the proper level (not what i asked for) so no adjustment was made. so i should not have been charged for that. 0n 10/17/12 i was charged 94.99 to change 4 bulbs thats 23.75 per bulb, on 2/14/13 i got charged 55.97 to change 1 bulb. I dont understand. I would have been happy if they would have installed the bulb for free even though i purched the replacement bulb myself. I have recommed perrys to some friends at work and have gotten some negative feedback from them about their visit. I have been a long time client of perrys and have never questioned the bill but this time i dont think i was treated fairly. I hope to get a response from this or i may have to find another repair shop.
Vehicle: Chevrolet Silverado
Service Date: 02/14/2013
Review Created: 02/15/2013 08:51 AM
Bob B. on 03/28/2016
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Bob said it took almost 2 weeks for the business to install his radiator and they did not say why it took so long.
Vehicle: Buick Lucerne
Category: Service
Service Date: 03/22/2016
Review Created: 03/28/2016
This review was collected via phone interview by Customer Research Inc.
Camaro C. on 01/15/2015
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Camaro said this business did a decent job but the price was too high.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 01/09/2015
Review Created: 01/15/2015
This review was collected via phone interview by Customer Research Inc.
Ethen L. on 10/30/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Expensive but good"
They're expensive but they get it done. Friendly, down to earth staff.
Vehicle: Suzuki Forenza
Service Date: 10/28/2013
Review Created: 10/30/2013 05:22 AM
John M. on 10/24/2012
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"Alison"
Hank-the check engine light is on again. What is the estimate to correct the problem?
Vehicle: Honda Civic
Service Date: 10/19/2012
Review Created: 10/24/2012 04:16 AM
Basil B. on 05/19/2012
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Basil said he was quite satisfied with what was done, but not much was done. He does not think he is qualified to put down anything regarding the service because he is not a mechanic.
Category: Service
Service Date: 04/25/2012
Review Created: 05/19/2012
This review was collected via phone interview by Customer Research Inc.
Eric T. on 10/28/2017
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Eric said the price for the repair was expensive.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/26/2017
Review Created: 10/28/2017
This review was collected via phone interview by Customer Research Inc.
Ralph F. on 09/12/2017
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"Unexpected repair"
My family has been going to Hank Perry's shop for years. Having unplanned car repairs isn't much fun, but Hanks shop is honest and we trust him to not over sell you repairs that you don't need.
Vehicle: Scion tC
Service Date: 09/08/2017
Review Created: 09/12/2017 02:52 AM
Karene P. on 08/17/2017
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Karene said the service was adequate.
Vehicle: Pontiac G6
Category: Service
Service Date: 08/10/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Bill M. on 06/21/2017
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Bill said the owner of this business was abrupt when speaking to him.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/16/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Emma P. on 03/17/2017
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Emma said the service was good, but she has to take her vehicle back because it is still having a problem. She tried to call and leave a message, but their mailbox was full.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/07/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Carmen P. on 12/16/2016
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Carmen said this business is convenient and he would recommend them.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 12/09/2016
Review Created: 12/16/2016
This review was collected via phone interview by Customer Research Inc.
William N. on 12/05/2016
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"Good work at reasonable price."
same as above
Vehicle: Honda Civic
Service Date: 11/29/2016
Review Created: 12/05/2016 06:41 PM
MONICA C. on 12/04/2016
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"Friendly Service"
Enjoyed the service. When I went to pick up my car, they were preoccupied with closing for the weekend than taking a few extra minutes with me.
Vehicle: Ford Focus
Service Date: 12/02/2016
Review Created: 12/04/2016 05:06 AM
Ed B. on 09/21/2016
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Ed said the business takes good care of him and they are conveniently located.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 09/06/2016
Review Created: 09/21/2016
This review was collected via phone interview by Customer Research Inc.
Mark G. on 09/07/2016
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Mark said he understood the diagnosis on his air conditioner given by the business. The mechanic explained everything to him and he was appreciative. His vehicle is working now.
Vehicle: Ford F-250 Super Duty
Category: Service
Service Date: 09/02/2016
Review Created: 09/07/2016
This review was collected via phone interview by Customer Research Inc.
Margaret W. on 08/24/2016
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"fast service"
a ok
Vehicle: Saturn Vue
Service Date: 08/23/2016
Review Created: 08/24/2016 12:54 PM
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