Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

802 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


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Charles C.
Camillus, NY
Chevrolet TrailBlazer
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2017 Category: Service
Charles said he was not satisfied with his overall experience because they did not fix the problem. They charged him a lot of money and the service light is still on. He was not happy and will never recommend them.
This review was collected via phone interview by Customer Research Inc.

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CAILEY U.
Syracuse, NY
Buick Century
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2014
Lackluster Service
When I come to a mechanic with a problem, I expect them to communicate with me to find a solution, and to then fix the problem. However, at Perry's Automotive Sales & Service they charged be over $100 simply to look at my car, only to declare that they were unable to identify a problem, but that I should come back the next week to have them check my car again. Being the gullible person that I am, I agreed. After noticing the problem again, I called them back, asking how much it would cost to fix it. They were unable to give me an estimate, but said they would call me back. They never did. I called back three times (each on different days, and well within their business hours), and each time I was told they would call me back that day. They never did. They only called back after I canceled my appointment, because I had spoken with another mechanic who said they could fix the entire problem for under $100. I have never given a business a negative review until now. I am displeased with the service I received, and disappointed that they were not honest and open with me. Best of luck for those who choose to take their vehicles here.

BC
boudreau c.
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2014
WAY OVERPRICED!!!!
Had a cylinder misfiring and a license plate light out. They fixed the light which I guess was a long project and expensive, according to them. I was told that the misfire did not show on the diagnostics but a fuel flush "might save me money". Well, all in all after the car being there for days and me having to call them to find out what was going on. The total was $500, they did not fix the problem. I went to another mechanic and he found the problem instantly. It was a spark plug. He replaced all six and the coil for 145 parts and labor. Car runs great! I am scared to think what my total bill would have been if I had Perrys had tried finish the work. Pitiful.

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Mitch-Ed T.
Chevrolet Silverado
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2013
Head lamp bulb replacement
On 10/17/12 i had perrys replace 4 head light bulbs at a cost of 94.99 for labor. 4 months later one of the bulbs had blown again. this bulb should not have blown in such a short time period unless the installer had touched the bulb with his bare hands or had gotten some type of oil on the bulb. I purched the new bulb myself and thought perrys would install it at no charge because they could have been the reason the bulb failed. but i was charged 55.97 to change 1 bulb. I did ask them to adjust the head lamps up but was told they were at the proper level (not what i asked for) so no adjustment was made. so i should not have been charged for that. 0n 10/17/12 i was charged 94.99 to change 4 bulbs thats 23.75 per bulb, on 2/14/13 i got charged 55.97 to change 1 bulb. I dont understand. I would have been happy if they would have installed the bulb for free even though i purched the replacement bulb myself. I have recommed perrys to some friends at work and have gotten some negative feedback from them about their visit. I have been a long time client of perrys and have never questioned the bill but this time i dont think i was treated fairly. I hope to get a response from this or i may have to find another repair shop.

HR
Heather R.
Syracuse, NY
Dodge Journey
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Heather said the employees were friendly. However, she had to wait a long time to get an answer on her service. She had to call repeatedly for an update.
This review was collected via phone interview by Customer Research Inc.

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Bob B.
Syracuse, NY
Buick Lucerne
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2016 Category: Service
Bob said it took almost 2 weeks for the business to install his radiator and they did not say why it took so long.
This review was collected via phone interview by Customer Research Inc.

CC
Camaro C.
Syracuse, NY
Lincoln Navigator
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/15/2015 Category: Service
Camaro said this business did a decent job but the price was too high.
This review was collected via phone interview by Customer Research Inc.

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Ethen L.
Syracuse, NY
Suzuki Forenza
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2013
Expensive but good
They're expensive but they get it done. Friendly, down to earth staff.

JM
John M.
Camillus, NY
Honda Civic
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/24/2012
Alison
Hank-the check engine light is on again. What is the estimate to correct the problem?

BB
Basil B.
Syracuse, NY
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2012 Category: Service
Basil said he was quite satisfied with what was done, but not much was done. He does not think he is qualified to put down anything regarding the service because he is not a mechanic.
This review was collected via phone interview by Customer Research Inc.

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Eric T.
Camillus, NY
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2017 Category: Service
Eric said the price for the repair was expensive.
This review was collected via phone interview by Customer Research Inc.

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Ralph F.
Camillus, NY
Scion tC
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2017
Unexpected repair
My family has been going to Hank Perry's shop for years. Having unplanned car repairs isn't much fun, but Hanks shop is honest and we trust him to not over sell you repairs that you don't need.

KP
Karene P.
Syracuse, NY
Pontiac G6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Karene said the service was adequate.
This review was collected via phone interview by Customer Research Inc.

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Bill M.
Syracuse, NY
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Bill said the owner of this business was abrupt when speaking to him.
This review was collected via phone interview by Customer Research Inc.

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Emma P.
New York
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Emma said the service was good, but she has to take her vehicle back because it is still having a problem. She tried to call and leave a message, but their mailbox was full.
This review was collected via phone interview by Customer Research Inc.

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Carmen P.
Syracuse, NY
Hyundai Santa Fe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2016 Category: Service
Carmen said this business is convenient and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

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William N.
Camillus, NY
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2016
Good work at reasonable price.
same as above

MC
MONICA C.
Syracuse, NY
Ford Focus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2016
Friendly Service
Enjoyed the service. When I went to pick up my car, they were preoccupied with closing for the weekend than taking a few extra minutes with me.

EB
Ed B.
Syracuse, NY
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2016 Category: Service
Ed said the business takes good care of him and they are conveniently located.
This review was collected via phone interview by Customer Research Inc.

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Mark G.
Syracuse, NY
Ford F-250 Super Duty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Mark said he understood the diagnosis on his air conditioner given by the business. The mechanic explained everything to him and he was appreciative. His vehicle is working now.
This review was collected via phone interview by Customer Research Inc.