Perry's Automotive Sales & Service


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

785 Reviews

99% Would Recommend
Latest Review 4 days ago
Charles C. on 05/04/2017
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Charles said he was not satisfied with his overall experience because they did not fix the problem. They charged him a lot of money and the service light is still on. He was not happy and will never recommend them.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 05/02/2017
Review Created: 05/04/2017
This review was collected via phone interview by Customer Research Inc.
CAILEY U. on 06/11/2014
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"Lackluster Service"
When I come to a mechanic with a problem, I expect them to communicate with me to find a solution, and to then fix the problem. However, at Perry's Automotive Sales & Service they charged be over $100 simply to look at my car, only to declare that they were unable to identify a problem, but that I should come back the next week to have them check my car again. Being the gullible person that I am, I agreed. After noticing the problem again, I called them back, asking how much it would cost to fix it. They were unable to give me an estimate, but said they would call me back. They never did. I called back three times (each on different days, and well within their business hours), and each time I was told they would call me back that day. They never did. They only called back after I canceled my appointment, because I had spoken with another mechanic who said they could fix the entire problem for under $100. I have never given a business a negative review until now. I am displeased with the service I received, and disappointed that they were not honest and open with me. Best of luck for those who choose to take their vehicles here.
Vehicle: Buick Century
Service Date: 06/04/2014
Review Created: 06/11/2014 06:43 PM
boudreau c. on 03/10/2014
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"WAY OVERPRICED!!!!"
Had a cylinder misfiring and a license plate light out. They fixed the light which I guess was a long project and expensive, according to them. I was told that the misfire did not show on the diagnostics but a fuel flush "might save me money". Well, all in all after the car being there for days and me having to call them to find out what was going on. The total was $500, they did not fix the problem. I went to another mechanic and he found the problem instantly. It was a spark plug. He replaced all six and the coil for 145 parts and labor. Car runs great! I am scared to think what my total bill would have been if I had Perrys had tried finish the work. Pitiful.
Service Date: 02/26/2014
Review Created: 03/10/2014 04:39 PM
Mitch-Ed T. on 02/15/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Head lamp bulb replacement"
On 10/17/12 i had perrys replace 4 head light bulbs at a cost of 94.99 for labor. 4 months later one of the bulbs had blown again. this bulb should not have blown in such a short time period unless the installer had touched the bulb with his bare hands or had gotten some type of oil on the bulb. I purched the new bulb myself and thought perrys would install it at no charge because they could have been the reason the bulb failed. but i was charged 55.97 to change 1 bulb. I did ask them to adjust the head lamps up but was told they were at the proper level (not what i asked for) so no adjustment was made. so i should not have been charged for that. 0n 10/17/12 i was charged 94.99 to change 4 bulbs thats 23.75 per bulb, on 2/14/13 i got charged 55.97 to change 1 bulb. I dont understand. I would have been happy if they would have installed the bulb for free even though i purched the replacement bulb myself. I have recommed perrys to some friends at work and have gotten some negative feedback from them about their visit. I have been a long time client of perrys and have never questioned the bill but this time i dont think i was treated fairly. I hope to get a response from this or i may have to find another repair shop.
Vehicle: Chevrolet Silverado
Service Date: 02/14/2013
Review Created: 02/15/2013 08:51 AM
Pat F. on 04/17/2018
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Pat said the staff were nice, did what he asked them to do, and worked through the issue his vehicle was having.
Vehicle: Suzuki Grand Vitara
Category: Service
Service Date: 04/12/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Matt G. on 04/16/2018
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Matt said the business's overall quality of service is good. He said they have a quick turn around and their costs are reasonable.
Vehicle: INFINITI Q50
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Robert S. on 04/16/2018
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Robert said the repairs were done quickly and correctly.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
Livio C. on 04/14/2018
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Spoke with Livio's wife. She said the mechanics were honest and very nice to work with.
Vehicle: Ford Focus
Category: Service
Service Date: 04/13/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
Andy R. on 04/12/2018
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"Honest"
You will always get honest and fair treatment at Perry's. Their mission statement is "Honesty and Integrity come first." They live this - you can count on it.
Vehicle: Toyota RAV4
Service Date: 04/11/2018
Review Created: 04/12/2018 04:53 AM
Tom G. on 04/06/2018
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"Ttlman"
Super service at a value price!!!
Vehicle: Mazda CX-5
Service Date: 04/02/2018
Review Created: 04/06/2018 07:25 PM
Joseph K. on 04/06/2018
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"Female customer"
Not just the prompt , while I waited service, the quality of work at Hank's shop is excellent.
Vehicle: Toyota Camry
Service Date: 04/04/2018
Review Created: 04/06/2018 09:44 AM
RICH M. on 03/31/2018
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"Great Service!"
Great experience here with great service and knowledgeable staff. So glad I made my appointment here.
Vehicle: Land Rover Range Rover Evoque
Service Date: 03/30/2018
Review Created: 03/31/2018 07:17 AM
Matt M. on 03/28/2018
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"Excellent Service"
Perry’s Automotive far exceeds our expectations each and every time we need one of our vehicles services.
Vehicle: Chrysler Town & Country
Service Date: 03/23/2018
Review Created: 03/28/2018 04:23 PM
Ann B. on 03/22/2018
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Ann said they always do a good job, they are friendly, and they know what they are doing.
Vehicle: Toyota Corolla
Category: Service
Service Date: 03/20/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Steve B. on 03/21/2018
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Steve said the facility has never disappointed him. He doesn't have to take it back and the staff always tell him what they've done with his vehicle. They get things right when it comes to vehicle repair and service.
Vehicle: Honda CR-V
Category: Service
Service Date: 03/19/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
CAROL I. on 03/15/2018
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"Friendliness which creates trust"
I appreciate the friendliness and also the fact that they do what is needed and beyond.
Vehicle: Kia Rio
Service Date: 03/14/2018
Review Created: 03/15/2018 06:37 AM
Alison D. on 03/15/2018
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Alison said everything she asked the employees to do was done in a quick manner and done efficiently.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 03/01/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
Dorothy B. on 03/14/2018
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Dorothy said the staff are always accommodating and answer all of her questions. Her vehicle was done on time, they're great people, and she would recommend them for service.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 02/27/2018
Review Created: 03/14/2018
This review was collected via phone interview by Customer Research Inc.
Rob M. on 03/10/2018
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Rob said the business always does a great job. It is convenient and gets him in right away.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 03/08/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
TAWYNA M. on 03/08/2018
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"2014 Nissian Altima "
I was so drawn to this place and I am so satisfied that I stopped and inquired about my inspection sticker. They gave me a next day appt I was there they were so nice and professional and was drawn to they spirit of compassion. I will be back to get my brakes done. They were honest with what I needed with my vehicle. I felt like for the first time I was at a family establishment. Well recommended by me.
Vehicle: Nissan Altima
Service Date: 03/07/2018
Review Created: 03/08/2018 05:37 PM
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