Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

837 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


HR
Heather R.
Syracuse, NY
Dodge Journey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Heather said the employees were friendly. However, she had to wait a long time to get an answer on her service. She had to call repeatedly for an update.
This review was collected via phone interview by Customer Research Inc.

CC
Charles C.
Camillus, NY
Chevrolet TrailBlazer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2017 Category: Service
Charles said he was not satisfied with his overall experience because they did not fix the problem. They charged him a lot of money and the service light is still on. He was not happy and will never recommend them.
This review was collected via phone interview by Customer Research Inc.

CU
CAILEY U.
Syracuse, NY
Buick Century
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2014
Lackluster Service
When I come to a mechanic with a problem, I expect them to communicate with me to find a solution, and to then fix the problem. However, at Perry's Automotive Sales & Service they charged be over $100 simply to look at my car, only to declare that they were unable to identify a problem, but that I should come back the next week to have them check my car again. Being the gullible person that I am, I agreed. After noticing the problem again, I called them back, asking how much it would cost to fix it. They were unable to give me an estimate, but said they would call me back. They never did. I called back three times (each on different days, and well within their business hours), and each time I was told they would call me back that day. They never did. They only called back after I canceled my appointment, because I had spoken with another mechanic who said they could fix the entire problem for under $100. I have never given a business a negative review until now. I am displeased with the service I received, and disappointed that they were not honest and open with me. Best of luck for those who choose to take their vehicles here.

BC
boudreau c.
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2014
WAY OVERPRICED!!!!
Had a cylinder misfiring and a license plate light out. They fixed the light which I guess was a long project and expensive, according to them. I was told that the misfire did not show on the diagnostics but a fuel flush "might save me money". Well, all in all after the car being there for days and me having to call them to find out what was going on. The total was $500, they did not fix the problem. I went to another mechanic and he found the problem instantly. It was a spark plug. He replaced all six and the coil for 145 parts and labor. Car runs great! I am scared to think what my total bill would have been if I had Perrys had tried finish the work. Pitiful.

MT
Mitch-Ed T.
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2013
Head lamp bulb replacement
On 10/17/12 i had perrys replace 4 head light bulbs at a cost of 94.99 for labor. 4 months later one of the bulbs had blown again. this bulb should not have blown in such a short time period unless the installer had touched the bulb with his bare hands or had gotten some type of oil on the bulb. I purched the new bulb myself and thought perrys would install it at no charge because they could have been the reason the bulb failed. but i was charged 55.97 to change 1 bulb. I did ask them to adjust the head lamps up but was told they were at the proper level (not what i asked for) so no adjustment was made. so i should not have been charged for that. 0n 10/17/12 i was charged 94.99 to change 4 bulbs thats 23.75 per bulb, on 2/14/13 i got charged 55.97 to change 1 bulb. I dont understand. I would have been happy if they would have installed the bulb for free even though i purched the replacement bulb myself. I have recommed perrys to some friends at work and have gotten some negative feedback from them about their visit. I have been a long time client of perrys and have never questioned the bill but this time i dont think i was treated fairly. I hope to get a response from this or i may have to find another repair shop.

JH
Jerry H.
Syracuse, NY
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
ABS sensor repair! Good repair job!
Repaired my problem!

MB
MIKE B.
North Syracuse, NY
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Professional and Trustworthy
Can’t say enough about the quality of work and professionalism that Perry’s Automotive consistently displays. In a field where trust is almost impossible to come by, this place is a gold mine. Awesome experience every time.

PD
PATRICK D.
Syracuse, NY
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Friendly people
Friendly service. They were able to take me right in

RS
Richard S.
Syracuse, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Thank you.
Hank is always willing to do what he can to provide clear, concise information.

TW
Terri W.
Baldwinsville, NY
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
2009 Dodge Caravan
Hank always does a good job whenever we bring our vehicles in for repairs. He never sells anything we don't need and always has our best interest in mind

JC
Jim C.
Camillus, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Perry's Automotive the best
Great place to have your car serviced, Hank and David are nice honest guys, highly recommend Perry's

AM
Ali-Wall M.
Syracuse, NY
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Thank you!
Excellent service as always!

AB
ANN B.
Syracuse, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Hank and Dave are the best. I always feel satisfied with the service my car receives when I complete my appointment at Perry's Auto Service.
Good job well done!

Verified Customer
Syracuse, NY
Jeep Compass
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Convenient and pleasant workers
Very accommodating when I waited too long to schedule NYS inspection. Also fixed a flat tire during a previous visit.

KG
Kari G.
Syracuse, NY
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Kari said they were very accommodating and the customer service was really good.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
North Syracuse, NY
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Trusted Reputation
Can’t say enough great things about Perry’s Automotive Sales & Service. In a field where it’s hard to know who to trust to be honest, professional and proficient, it’s great to know all three are found here.

JC
Jim C.
Camillus, NY
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Perry's Automotive is the best
Hank and David are great guys who always do an outstanding job, they are professional, polite and honest.

PH
Paul H.
Camillus, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Great service
Brought our car in for NY State Inspection, along with a oil change. During the inspection front brakes were found to have some rust and grooves on the rotors.

We received a phone call on what was found and given options on what could or needed to be done. No high pressure, we opted to have the brake pads and rotors replaced.

Work done on time and done right

DB
Deborah B.
Syracuse, NY
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Awesome customer service!!!!
Every time I have my vehicle serviced there, I have complete confidence that I'm getting the very best.

LH
Lee H.
Camillus, NY
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Oil change and tires rotation
David took right care of of servicing my truck.