Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

806 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


HR
Heather R.
Syracuse, NY
Dodge Journey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/25/2018 Category: Service
Heather said the employees were friendly. However, she had to wait a long time to get an answer on her service. She had to call repeatedly for an update.
This review was collected via phone interview by Customer Research Inc.

CC
Charles C.
Camillus, NY
Chevrolet TrailBlazer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2017 Category: Service
Charles said he was not satisfied with his overall experience because they did not fix the problem. They charged him a lot of money and the service light is still on. He was not happy and will never recommend them.
This review was collected via phone interview by Customer Research Inc.

CU
CAILEY U.
Syracuse, NY
Buick Century
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2014
Lackluster Service
When I come to a mechanic with a problem, I expect them to communicate with me to find a solution, and to then fix the problem. However, at Perry's Automotive Sales & Service they charged be over $100 simply to look at my car, only to declare that they were unable to identify a problem, but that I should come back the next week to have them check my car again. Being the gullible person that I am, I agreed. After noticing the problem again, I called them back, asking how much it would cost to fix it. They were unable to give me an estimate, but said they would call me back. They never did. I called back three times (each on different days, and well within their business hours), and each time I was told they would call me back that day. They never did. They only called back after I canceled my appointment, because I had spoken with another mechanic who said they could fix the entire problem for under $100. I have never given a business a negative review until now. I am displeased with the service I received, and disappointed that they were not honest and open with me. Best of luck for those who choose to take their vehicles here.

BC
boudreau c.
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/10/2014
WAY OVERPRICED!!!!
Had a cylinder misfiring and a license plate light out. They fixed the light which I guess was a long project and expensive, according to them. I was told that the misfire did not show on the diagnostics but a fuel flush "might save me money". Well, all in all after the car being there for days and me having to call them to find out what was going on. The total was $500, they did not fix the problem. I went to another mechanic and he found the problem instantly. It was a spark plug. He replaced all six and the coil for 145 parts and labor. Car runs great! I am scared to think what my total bill would have been if I had Perrys had tried finish the work. Pitiful.

MT
Mitch-Ed T.
Chevrolet Silverado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/15/2013
Head lamp bulb replacement
On 10/17/12 i had perrys replace 4 head light bulbs at a cost of 94.99 for labor. 4 months later one of the bulbs had blown again. this bulb should not have blown in such a short time period unless the installer had touched the bulb with his bare hands or had gotten some type of oil on the bulb. I purched the new bulb myself and thought perrys would install it at no charge because they could have been the reason the bulb failed. but i was charged 55.97 to change 1 bulb. I did ask them to adjust the head lamps up but was told they were at the proper level (not what i asked for) so no adjustment was made. so i should not have been charged for that. 0n 10/17/12 i was charged 94.99 to change 4 bulbs thats 23.75 per bulb, on 2/14/13 i got charged 55.97 to change 1 bulb. I dont understand. I would have been happy if they would have installed the bulb for free even though i purched the replacement bulb myself. I have recommed perrys to some friends at work and have gotten some negative feedback from them about their visit. I have been a long time client of perrys and have never questioned the bill but this time i dont think i was treated fairly. I hope to get a response from this or i may have to find another repair shop.

TM
TAWYNA M.
Syracuse, NY
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
The Folks there are honest and down to earth good people
They are so good with your car needs and honest about what’s going on with your vehicle. won’t try to rip you off like these other mechanics and businesses. I really have faith that they will serve me well. My next move is to get my front brakes done.

EB
Ed B.
Syracuse, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Ed said he had a very good experience.
This review was collected via phone interview by Customer Research Inc.

MB
Mildred B.
Syracuse, NY
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Mildred said her service was excellent. She trusts them.
This review was collected via phone interview by Customer Research Inc.

DL
Dolores L.
Watertown, NY
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dolores said the staff always offer discounts. She said they're also always good about getting her in and taking care of her vehicle.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Camillus, NY
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Perry's Automotive is the best
Perry's is the place to go, professional, honest and polite, easy to work with

BF
Beverly F.
Syracuse, NY
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Beverly said she is satisfied with the work she had done. The technicians are honest and they have integrity.
This review was collected via phone interview by Customer Research Inc.

LC
Livio C.
Syracuse, NY
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Spoke with Joyce. She said she uses this business all the time. Perry is a great guy who doesn't cheat and gets the work done fast and right. He is a fantastic guy.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Camillus, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Perry's Automotive the best
Polite, honest, profesional, doesn't get any better than Perry's

JC
Jim C.
Camillus, NY
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018
Perry's Automotive honest and professional
I have Perry's maintain all of our cars, they do a great job, prices are fair, Hank and David are good people

JB
Jeff B.
Camillus, NY
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Jeff said the staff did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

JD
Jerry D.
Syracuse, NY
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Jerry said that the facility is super, he is always very satisfied with the service and he will be staying with the place.
This review was collected via phone interview by Customer Research Inc.

TN
THEODORE N.
Syracuse, NY
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2018
Customer oriented!!
Very courteous people. Work to be done and estimated cost were both accurate.

DO
David O.
Syracuse, NY
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
David said that the staff are good people and it's a nice place.
This review was collected via phone interview by Customer Research Inc.

PE
PAUL E.
Camillus, NY
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Fast friendly service.
Accurate diagnosis, on time repair at quoted price. Always friendly service.

GL
Gregory L.
Syracuse, NY
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Gregory said they were great to deal with and took care of what he needed.
This review was collected via phone interview by Customer Research Inc.