Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 months ago

Reviews


KW
KEN W.
Newark, DE
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
Quick Service
I needed a tire replaced on my car. I called around 10 had tire by 3:30 mounted and ready to go. Josh is great to work with. Friendly, helpful and honest. Great place to have your car worked on

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2018
Quick service
I needed a tire replaced on my car. I called around 10 had tire by 3:30 mounted and ready to go. Josh is great to work with. Friendly, helpful and honest. Great place to have your car worked on
Marty K. from Brandywine Auto Repair responded on 01/25/2018

Good morning Ken, sounds like you had a good experience with us. I was wondering  why we only got one out of 5 stars.


CC
Corey C.
Newark, DE
Buick Park Avenue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016 Category: Service
Corey said when he got to this business all of the staff were nice. However, they were very unprofessional because they started doing the diagnostic for his vehicle, before telling him the price of it. It all ended up being too expensive. They charged him $100 for the diagnostic and told him the work to actually fix his vehicle was going to cost another $1,500. He noted they could be more reasonable with their customers and tell their customers the prices of their services, before doing them. For the reasons stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 08/04/2016

All I can say here is I respond to a lot of reviews and this is the first one I have had someone come in and expect that we work for free.


GM
GINA M.
Newark, DE
Nissan Sentra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2016
unhappy!!!!!
Unfortunately- I did not do my research with front brake replacement and tuneup. When I shared the cost of the repair your shop charged to a person who is familiar with these services he felt I paid too much. To top it off we left with a radio not working- which worked quite well when we drove in---you need to make this right!!!!
Marty K. from Brandywine Auto Repair responded on 03/26/2016

Good afternoon Gina I am sorry for all the confusion on friday afternoon. Your daughters car came in for an oil change and the brakes grinding. We inspected the brakes and found the front brakes had worn past the wear indicators and into the rotors. At that time Josh had given you a call with the bad news and the estimate on repairs that consisted of replacing the pads and brake rotors along with the oil change of $368.06. We only use parts that meet or exceed OEM specifications. I just called and got a price of $370. from the dealer for the brakes only not including the oil service and check over. Unfortunatly the radio is not on our check list for either one of these services(IT WILL BE NOW)! Neither of these services should have affected the radio operation. Since 1983 when I started in this business I have never had a problem like this and that confused us all. I can be reached at the shop on Monday or tuesday, please call me at your convienance so we can clear up the confusion.  


GC
GARY C.
Newark, DE
Mercedes-Benz ML350
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2018
Two pieces of red rags found under the engine hood close to where belt turns
Two pieces of red rags found under the engine hood close to where the belt turns. Imagine the rag gets spinned into the belt and something is gonna be damaged. That’d either cost me a whole lot to repaire or I might get into an accident. This is being irresponsible !!!!!!

DG
David G.
Wilmington, DE
Chevrolet S10 Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2016 Category: Service
David said he paid $100 for this business to fix his emergency brake and they never did.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/31/2016

Hey David I checked the records and it looks like we check the emergency brake just over a month ago on april 26th. Did the emergency brake stop working at some point in the last month or just never work at all. We would be glad to recheck it at no charge to you. I know if I spent $100.00 on my truck to have it repaired I would expect it to work. Please give me a call and set up something so we can recheck and find out what happened.


EP
Eric P.
Newark, DE
Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2016 Category: Service
Eric said the business has shoddy workmanship.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/11/2016

Eric we are sorry that you feel this way. We thoroughly looked over your daughter's vehicle and gave you a list of things that needed to be repaired. One problem did not arise until the second test drive. It was not a problem that could be physically seen. You had mentioned that you were a contractor. You know as well as us that you could open a wall and find things that you were not expecting. Our business is the same. There were two items on that list that YOU declined repairs on. We offered to help you with one of the items that was recently replaced by another shop that is no longer in business. I do not believe we have shoddy workmanship for a problem that was recently repaired by another shop, and we were not even approved to repair. 


BA
Bobbie A.
Newark, DE
Cadillac Eldorado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2015 Category: Service
Bobbie said her vehicle will not stay on unless she keeps her foot on the gas for about 15 minutes. This business was supposed to have fixed the problem. She would not recommend this business to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/27/2015

Please contact us if there are any problems with the repairs that we have done to your vehicle. We will gladly take a second look to make things correct.


MG
Matthew G.
Wilmington, DE
Lincoln MKZ
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2017 Category: Service
Matthew said he is having trouble with his air conditioner again.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/13/2017

Matt please give us a call if you are having a problem with your air conditioning again. We put dye in the freon when we recharge your ac. If there is a leak somewhere, the ac will stop working again. We can dye check the ac system to see if there is a leak. 


BS
BETH S.
Wilmington, DE
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2017
Great Service!!!!
Knowledge. Doesn't push unneeded work. Always have time to explain in English

GG
Gary G.
Newark, DE
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2017 Category: Service
Gary said they did not fix the vehicle properly and he had to bring the vehicle back. Also, they charged him when he brought the vehicle back. He was not pleased. He hopes it was happenstance and that next time they will be better.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/01/2017

Gary in the instance of your truck, it needs an engine. There were no repairs to be done. We reused the old valve cover gasket to try to save money, instead of charging you for a new gasket on a vehicle that was not going to be fixed. It just so happens that the old gasket did not want to seal properly. If we initially replaced it with a new gasket, you would have been charged for it anyway.


DH
Donald H.
Newark, DE
Cadillac DeVille
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/01/2017 Category: Service
Donald said the service took a little bit longer than expected, but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/10/2017

We appreciate your feed back Donald, it can be hard to get specific parts for an older car. I can find every part I need for a 1959 chevy but a 1994 falls right in the middle of hard to get parts.


PW
Patrick W.
Oxford, PA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2015 Category: Service
Patrick said he had an alignment done on his vehicle but it still is not fixed. The steering is still leaning to the left. Based on his experience, he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/02/2015

Please give us a call if there is anything wrong with the work we have done. We would be glad to put your car back on the alignment rack to see what is off. Please bring in the copy of the alignment sheet that was given to you so we can compare the before and after.


SS
Stephanie S.
North Wildwood, NJ
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2017 Category: Service
Spoke with Richard. He said he has used this business for years. They employees are nice and he is happy with their good service. However, the price is a little high.
This review was collected via phone interview by Customer Research Inc.

CU
Charles U.
Newark, DE
Lexus ES 330
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Charles said this business is very friendly but they are not fast enough.
This review was collected via phone interview by Customer Research Inc.

LB
Linda B.
Newark, DE
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Linda said she feels like they overcharged her for parts. Josh was very helpful and everyone was very nice.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Newark, DE
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Chris said his vehicle was delayed a couple of hours and that was fine.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Hockessin, DE
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2017 Category: Service
John said they did a great job but they were trying to push additional work but he knows his vehicle.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/22/2017

When we have a vehicle come in for any reason, we look it over. If we see any safety or maintenance issues we let the customer know. The tires on your vehicle are almost to the wear bars, and there was no oil on the dipstick. We were not pushing work, but these are things that need to be addressed. 


JH
Jermey H.
Newark, DE
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2017 Category: Service
Jermey said they were great and they did additional work.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/15/2017

We are glad we could get you on the road in a timely manner and look forward to seeing you in the future.


LN
Lisa N.
Bear, DE
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2016 Category: Service
Lisa said the employee she dealt with was really great.
This review was collected via phone interview by Customer Research Inc.

JT
Jack T.
Newark, DE
Nissan Pathfinder
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2016 Category: Service
Jack said they were okay and he thought the price was a little higher than what the website said. He got a quote for a catalytic converter online and it was quite a bit higher than when he went in for the service. It is just a little deceptive when he prints it out and then brings it in and they give him 16 different reasons on why the price is different. It said $1,100 to $1,200 online but when he walked in, it was $1,500. They did a good job.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 09/26/2016

The online price is not something that we provide for the website. It also gives you the price for an aftermarket catalytic converter instead of the Nissan factory one which your vehicle requires. We had never seen your vehicle before and one reason the price was different was due to the air fuel ratio sensor, which is in the converter, would not come out. This is not something we could have priced out due to never seeing the vehicle prior to the appointment. Besides the unforseen sensor issue, the price for the catalytic converter was exactly the same as I had given you verbally over the phone.