ReScore Reviews™ (1)
Good morning Ken, sounds like you had a good experience with us. I was wondering why we only got one out of 5 stars.
All I can say here is I respond to a lot of reviews and this is the first one I have had someone come in and expect that we work for free.
Good afternoon Gina I am sorry for all the confusion on friday afternoon. Your daughters car came in for an oil change and the brakes grinding. We inspected the brakes and found the front brakes had worn past the wear indicators and into the rotors. At that time Josh had given you a call with the bad news and the estimate on repairs that consisted of replacing the pads and brake rotors along with the oil change of $368.06. We only use parts that meet or exceed OEM specifications. I just called and got a price of $370. from the dealer for the brakes only not including the oil service and check over. Unfortunatly the radio is not on our check list for either one of these services(IT WILL BE NOW)! Neither of these services should have affected the radio operation. Since 1983 when I started in this business I have never had a problem like this and that confused us all. I can be reached at the shop on Monday or tuesday, please call me at your convienance so we can clear up the confusion.
Hey David I checked the records and it looks like we check the emergency brake just over a month ago on april 26th. Did the emergency brake stop working at some point in the last month or just never work at all. We would be glad to recheck it at no charge to you. I know if I spent $100.00 on my truck to have it repaired I would expect it to work. Please give me a call and set up something so we can recheck and find out what happened.
Eric we are sorry that you feel this way. We thoroughly looked over your daughter's vehicle and gave you a list of things that needed to be repaired. One problem did not arise until the second test drive. It was not a problem that could be physically seen. You had mentioned that you were a contractor. You know as well as us that you could open a wall and find things that you were not expecting. Our business is the same. There were two items on that list that YOU declined repairs on. We offered to help you with one of the items that was recently replaced by another shop that is no longer in business. I do not believe we have shoddy workmanship for a problem that was recently repaired by another shop, and we were not even approved to repair.
Please contact us if there are any problems with the repairs that we have done to your vehicle. We will gladly take a second look to make things correct.
Matt please give us a call if you are having a problem with your air conditioning again. We put dye in the freon when we recharge your ac. If there is a leak somewhere, the ac will stop working again. We can dye check the ac system to see if there is a leak.
Gary in the instance of your truck, it needs an engine. There were no repairs to be done. We reused the old valve cover gasket to try to save money, instead of charging you for a new gasket on a vehicle that was not going to be fixed. It just so happens that the old gasket did not want to seal properly. If we initially replaced it with a new gasket, you would have been charged for it anyway.
We appreciate your feed back Donald, it can be hard to get specific parts for an older car. I can find every part I need for a 1959 chevy but a 1994 falls right in the middle of hard to get parts.
Please give us a call if there is anything wrong with the work we have done. We would be glad to put your car back on the alignment rack to see what is off. Please bring in the copy of the alignment sheet that was given to you so we can compare the before and after.
When we have a vehicle come in for any reason, we look it over. If we see any safety or maintenance issues we let the customer know. The tires on your vehicle are almost to the wear bars, and there was no oil on the dipstick. We were not pushing work, but these are things that need to be addressed.
We are glad we could get you on the road in a timely manner and look forward to seeing you in the future.
The online price is not something that we provide for the website. It also gives you the price for an aftermarket catalytic converter instead of the Nissan factory one which your vehicle requires. We had never seen your vehicle before and one reason the price was different was due to the air fuel ratio sensor, which is in the converter, would not come out. This is not something we could have priced out due to never seeing the vehicle prior to the appointment. Besides the unforseen sensor issue, the price for the catalytic converter was exactly the same as I had given you verbally over the phone.