Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

471 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 2 months ago

Reviews


GC
GARY C.
Newark, DE
Mercedes-Benz ML350
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2018
Two pieces of red rags found under the engine hood close to where belt turns
Two pieces of red rags found under the engine hood close to where the belt turns. Imagine the rag gets spinned into the belt and something is gonna be damaged. That’d either cost me a whole lot to repaire or I might get into an accident. This is being irresponsible !!!!!!

CC
Corey C.
Newark, DE
Buick Park Avenue
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016 Category: Service
Corey said when he got to this business all of the staff were nice. However, they were very unprofessional because they started doing the diagnostic for his vehicle, before telling him the price of it. It all ended up being too expensive. They charged him $100 for the diagnostic and told him the work to actually fix his vehicle was going to cost another $1,500. He noted they could be more reasonable with their customers and tell their customers the prices of their services, before doing them. For the reasons stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 08/04/2016

All I can say here is I respond to a lot of reviews and this is the first one I have had someone come in and expect that we work for free.


DG
David G.
Wilmington, DE
Chevrolet S10 Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2016 Category: Service
David said he paid $100 for this business to fix his emergency brake and they never did.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 05/31/2016

Hey David I checked the records and it looks like we check the emergency brake just over a month ago on april 26th. Did the emergency brake stop working at some point in the last month or just never work at all. We would be glad to recheck it at no charge to you. I know if I spent $100.00 on my truck to have it repaired I would expect it to work. Please give me a call and set up something so we can recheck and find out what happened.


GM
GINA M.
Newark, DE
Nissan Sentra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/25/2016
unhappy!!!!!
Unfortunately- I did not do my research with front brake replacement and tuneup. When I shared the cost of the repair your shop charged to a person who is familiar with these services he felt I paid too much. To top it off we left with a radio not working- which worked quite well when we drove in---you need to make this right!!!!
Marty K. from Brandywine Auto Repair responded on 03/26/2016

Good afternoon Gina I am sorry for all the confusion on friday afternoon. Your daughters car came in for an oil change and the brakes grinding. We inspected the brakes and found the front brakes had worn past the wear indicators and into the rotors. At that time Josh had given you a call with the bad news and the estimate on repairs that consisted of replacing the pads and brake rotors along with the oil change of $368.06. We only use parts that meet or exceed OEM specifications. I just called and got a price of $370. from the dealer for the brakes only not including the oil service and check over. Unfortunatly the radio is not on our check list for either one of these services(IT WILL BE NOW)! Neither of these services should have affected the radio operation. Since 1983 when I started in this business I have never had a problem like this and that confused us all. I can be reached at the shop on Monday or tuesday, please call me at your convienance so we can clear up the confusion.  


EP
Eric P.
Newark, DE
Hyundai Santa Fe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2016 Category: Service
Eric said the business has shoddy workmanship.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 02/11/2016

Eric we are sorry that you feel this way. We thoroughly looked over your daughter's vehicle and gave you a list of things that needed to be repaired. One problem did not arise until the second test drive. It was not a problem that could be physically seen. You had mentioned that you were a contractor. You know as well as us that you could open a wall and find things that you were not expecting. Our business is the same. There were two items on that list that YOU declined repairs on. We offered to help you with one of the items that was recently replaced by another shop that is no longer in business. I do not believe we have shoddy workmanship for a problem that was recently repaired by another shop, and we were not even approved to repair. 


PW
Patrick W.
Oxford, PA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2015 Category: Service
Patrick said he had an alignment done on his vehicle but it still is not fixed. The steering is still leaning to the left. Based on his experience, he would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 03/02/2015

Please give us a call if there is anything wrong with the work we have done. We would be glad to put your car back on the alignment rack to see what is off. Please bring in the copy of the alignment sheet that was given to you so we can compare the before and after.


BA
Bobbie A.
Newark, DE
Cadillac Eldorado
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2015 Category: Service
Bobbie said her vehicle will not stay on unless she keeps her foot on the gas for about 15 minutes. This business was supposed to have fixed the problem. She would not recommend this business to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Marty K. from Brandywine Auto Repair responded on 01/27/2015

Please contact us if there are any problems with the repairs that we have done to your vehicle. We will gladly take a second look to make things correct.


MM
MARLENE M.
Newark, DE
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
The people are knowledgeable and honest. Their work is impeccable.
I don't know why anyone would go anywhere else for auto repairs. They are exemplary.
Marty K. from Brandywine Auto Repair responded on 05/23/2018

Thank You Marlene it's always a pleasure.


WM
WALTER M.
Newark, DE
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Five stars
Honesty, skills, friendliness.

MS
MARYANN S.
Newark, DE
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Rear wheel issue
We have recommended Brandywine to many friends and will continue. We had a problem with a wheel alignment bar that was promptly dealt with. Sorry I don’t know technical terms. We always take our cars for routine maintenance as well. Great place and honest service and advice.
Marty K. from Brandywine Auto Repair responded on 03/14/2018

Thank You Maryann glad we could get it taken care of.


WM
WALTER M.
Newark, DE
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2018
Great people doing a good and honest job.
Brandywine Auto repair is Always honest and trustful. The job is always done correctly.

TS
TERRY S.
Wilmington, DE
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Continued Service
Good reliable service

PK
Patricia K.
Earleville, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018
Very Professional and Friendly
Great technical service. Diagnosed and corrected our problem promptly. Very clean waiting area and bathroom. Love visiting with Jack, Marty, and Josh.

KW
KEN W.
Newark, DE
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2018
Quick Service
I needed a tire replaced on my car. I called around 10 had tire by 3:30 mounted and ready to go. Josh is great to work with. Friendly, helpful and honest. Great place to have your car worked on

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/24/2018
Quick service
I needed a tire replaced on my car. I called around 10 had tire by 3:30 mounted and ready to go. Josh is great to work with. Friendly, helpful and honest. Great place to have your car worked on
Marty K. from Brandywine Auto Repair responded on 01/25/2018

Good morning Ken, sounds like you had a good experience with us. I was wondering  why we only got one out of 5 stars.


DS
DIANE S.
New Castle, DE
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2018
You can trust them!!
Josh is so nice. He takes the time to explain everything. Finally found an honest auto repair shop.

KS
KAREN S.
Newark, DE
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2018
Oil change
Josh is wonderful and explains everything that is done or needs to be done.. they are very honest and dependable.
Marty K. from Brandywine Auto Repair responded on 01/17/2018

Thank You Karen we appreciate your business.


MS
MARYANN S.
Newark, DE
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Brandywine is great!
Marty and Josh always accomodate me and my schedule. We had a battery emergency a few days ago, and they quickly took my car and made all necessary repairs. I always trust their advice on what I need, and they are always willing to prioritize repairs to meet my budget. They are also fun to see each time I come into the shop. I highly recommend Brandywine to my friends and to anyone looking for a regular place for service.
Marty K. from Brandywine Auto Repair responded on 01/11/2018

Thank You Maryann, always nice seeing you.


SA
SUSAN A.
Wilmington, DE
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017
Quick, Dependable and Friendly Service
I have been relying on Brandywine for the repair and maintenance of my vehicles for as long as I can remember. With the purchase of each new car I continue to rely on them for all auto service needs and have recommended them to my family and friends who have become customers as well.

RU
REBECCA U.
Newark, DE
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017
Very honest. They work with you
Family owned, honest, reliable, always willing to help, I feel they go above and beyond to meet the needs of there customers. I highly recommend them.

CO
CHRIS O.
Newark, DE
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017
Good people, good service
Super nice and accommodating owners, and excellent service at fair prices. I recommend Brandywine Auto to everyone.
Marty K. from Brandywine Auto Repair responded on 11/30/2017

THank You Chris we appriciate the kind words.