Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

483 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


PW
PAUL W.
Hastings, MN
Mercedes-Benz CLK430
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2015
Where are you?
I have never owned a Bens.
Check your database.
Chris H., Owner from Metric Auto Works responded on 09/29/2015

Sorry about that Paul, I'll make sure the company gets this info straightened out.

Chris Huntington
Owner
651-228-9840

SP
SCOTT P.
BMW X3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2016
Transfer case noise not fixed.
Was told the transfer case is just noisy and may need to be replaced after the bushing replaced to make the noise go away. My question is why is the transfer case noisy only after it goes over a bump and not when the car is riding on a smooth road? That's what made me think it was the CV joint that needed to be replaced. I'm still under the impression something along those lines makes more sense than just saying I have a loud transfer case. This is after my repair was done and bill paid. I told them up front my thoughts and they disagreed and the issue isn't fixed and I'm not getting a new transfer case if it's only noisy after bumps until I take my foot off the gas.
Chris H., Owner from Metric Auto Works responded on 04/25/2016

Scott,
I am sorry that we did not correctly diagnose and repair the noise on your BMW. I would like an opportunity to make this right for you. Please let me know what I can do to correct this situation. I will also try to reach out to you by phone.

Chris Huntington
Owner
651-228-9840

EM
ED M.
Chippewa Falls, WI
Porsche Boxster
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/13/2015
I like everyone there but!!!!!!
I really like the guys there and they fixed one problem with my Porsche, but got it home and the other problem is still there. Bringing it back, 4 trips at 80 miles.
Chris H., Owner from Metric Auto Works responded on 09/14/2015

Ed,
Sorry that we did not get the other problem fixed correctly. We will do whatever it takes to make it right. Thank you for your continued trust.

Chris Huntington
Owner
651-228-9840

JS
John S.
Minnesota
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2015 Category: Service
John said he was not happy with his overall experience. He believed there was a final agreement on the service price for the all the repairs he asked for including the oil service. The total cost of the service repair was more than he understood and there was a miscommunication between him and the facility. The overall quality of work was good. He would not recommend this business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

RS
RICKY S.
Saint Paul, MN
Volvo XC70
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2017
Quick, easy, convenient.
I can often times get in within a day for any issues. It's not always they most economical, but considerably less expensive than a dealer. And only 2 miles from home.

JA
JIM A.
Stillwater, MN
Toyota Matrix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2017
Service
You had done nice work

CL
CHARLES L.
Woodbury, MN
Nissan Frontier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017
Replace radiator
was fast one day turn around, good $$.

PH
PAUL H.
Circle Pines, MN
Audi A8
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2016
Fixed my problem
I had a pulsing of my front brakes. I was able to use a loaner car, and when I came back the problem was gone.

RT
RON T.
Hudson, WI
Volkswagen Touareg
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2016
Service is friendly and professional
My vw needed a driveshaft and it was fixed quickly

CC
CATHLEEN C.
Saint Paul, MN
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2015
Passat w/ 187,000 miles on it
Free wi-fi, friendly competent staff & fair pricing have kept me coming back for years.

MA
MUHAMMAD A.
Woodbury, MN
Volkswagen Golf
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2015
Service with a Smile
Polite reception! Quick service! And so far I have no reason to think that I have been over charged!!

JB
JERRY B.
Saint Paul, MN
Mercedes-Benz E320
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2015
Friendly staff & honest services
I appreciate the work you guys do!

RT
RON T.
Hudson, WI
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2015
detailed and professional
Business as usual. Always courteous and professional.

RT
RON T.
Hudson, WI
Volkswagen Touareg
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2015
Honest work completed on your vehicle.
Complete careful work completed.

BB
Brett B.
Roberts, WI
Saab 9-3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2015 Category: Service
Brett said the business has good service.
This review was collected via phone interview by Customer Research Inc.

RW
RICK W.
Stillwater, MN
Land Rover Range Rover
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2015
Straight forward car care
Excellent

JB
JERRY B.
Saint Paul, MN
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2015
Friendly and trustworthy service
I'm very satisfied.

MM
Michael M.
Minnesota
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2015 Category: Service
Michael said he liked the performance, prices, and the service at this business.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Minnesota
Mercedes-Benz ML350
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2015 Category: Service
Mike said he picked it up and he did not have any problems.
This review was collected via phone interview by Customer Research Inc.

JD
Joe D.
Minnesota
BMW 328i
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2015 Category: Service
Joe said everything was fine at this business and his experience was very good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 483 in total