Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

471 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


SP
SCOTT P.
BMW X3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2016
Transfer case noise not fixed.
Was told the transfer case is just noisy and may need to be replaced after the bushing replaced to make the noise go away. My question is why is the transfer case noisy only after it goes over a bump and not when the car is riding on a smooth road? That's what made me think it was the CV joint that needed to be replaced. I'm still under the impression something along those lines makes more sense than just saying I have a loud transfer case. This is after my repair was done and bill paid. I told them up front my thoughts and they disagreed and the issue isn't fixed and I'm not getting a new transfer case if it's only noisy after bumps until I take my foot off the gas.
Chris H., Owner from Metric Auto Works responded on 04/25/2016

Scott,
I am sorry that we did not correctly diagnose and repair the noise on your BMW. I would like an opportunity to make this right for you. Please let me know what I can do to correct this situation. I will also try to reach out to you by phone.

Chris Huntington
Owner
651-228-9840

PW
PAUL W.
Hastings, MN
Mercedes-Benz CLK430
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2015
Where are you?
I have never owned a Bens.
Check your database.
Chris H., Owner from Metric Auto Works responded on 09/29/2015

Sorry about that Paul, I'll make sure the company gets this info straightened out.

Chris Huntington
Owner
651-228-9840

JS
John S.
Minnesota
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2015 Category: Service
John said he was not happy with his overall experience. He believed there was a final agreement on the service price for the all the repairs he asked for including the oil service. The total cost of the service repair was more than he understood and there was a miscommunication between him and the facility. The overall quality of work was good. He would not recommend this business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

ID
ILIE D.
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
As always, trust and confidence in the repair job performed
The daily business at Metric Auto Works is combined with a friendly attitude, willingness to go the extra mile in accommodating the costumer needs.I recommend Metric Auto Works to all owners who love their German driving machines

WT
WILLIE T.
Saint Paul, MN
Lexus LS 460
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Great service
Always helpful and knowledgeable about your vehicle. I won’t take my vehicle to anyone else.

KH
KEN H.
Saint Paul, MN
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Scheduled service
Scheduled service for two cars, back to back. I trust Chris and his team. They have serviced all of my cars over the past 15+ years and I continue to return because I trust their work, value their clear and honest communication; what is needed, what it will cost and how long it will take.

LS
LARRY S.
Saint Paul, MN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
knowlegeable and honest
With Chris and his staff, you get fair pricing and right answer to your car repair. I could not be more pleased.

PC
PAUL C.
Saint Paul, MN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
They know foreign cars
I have two BMWs which I take to Metric. Scheduling is easy, and I appreciate the availability of a loaner. Who would complain about a BMW X3 loaner!

I recommend them, and in fact carry a bunch of their business cards and give them out.

ID
ILIE D.
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Honesty,reliability,trust and timely delivery
We brought our vehicle, a 2013 VW CC to Metric Auto Works to be serviced due to a transmission issue. A quality repair was provided ahead of time, and the vehicle is performing better then expected.

LG
LIZA G.
Volkswagen Rabbit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Excellent Experience
Took my car in for a general inspection of tires, breaks, battery etc in preparation for a cross country drive. I knew I had a few error codes indicated by my car's computer as my check engine light has been on for some time. However, I knew they indicated non-essential repairs for the time being. Metric Auto was thorough in their inspection of my vehicle and reported back several things that I should be aware of for near-furture replacement (such as a weak battery - it IS well over 6 years old - and thinning front tire tread). They mentioned that the error codes were indeed nothing to immediately worry about and only needed to be addressed if I was personally worried about them (other places that have checked them have recommended service and repair). I felt respected and like I was receiving accurate, truthful information, despite being a young, blonde woman (I am often concerned mechanics will try and take advantage of my lack of car knowledge). Definitely the best place I have taken my car to in several years.

JO
JIM O.
Volkswagen CC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
2013 vw cc
I went to metric because my mechanic of choice threw me a curve ball-he did not fix the issue with my car-now I was gun shy but put metric
to the test-Colin / Chris did the right thing and my car feels like new again-I will be going back to metric if there's something I can not do or figure out-Thanks again-Jim

EJ
ERIC J.
Lakeland, MN
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Verified tie rods WEREN'T worn
When I had tires replaced at a tire shop, they said a tie rod was worn and they couldn't do the alignment. I do much of my own mechanic work, so I looked at the tie rods and couldn't see anything wrong. I replaced the worn front axle that was causing vibration (but the tire shop didn't notice that, even though I brought it back because I thought they didn't balance the tires good enough). After changing the axle, the steering wheel wasn't centered, so I had Metric Auto Works do the alignment and told them there might be a worn tie rod. They checked and said tie rods were fine, the steering rack just has play because of the rubber mounts which is normal. They did the alignment and car drives fine. It is nice to know honest shops are out there that don't create unnecessary repairs for themselves.

WL
WAYNE L.
Hastings, MN
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
Great quick service
Excellent trouble shooting on the a.c. system. Very economical and accurate repair.

ST
SUSAN T.
Hudson, WI
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
Knowledgable and professional
They are professional in every way. My experience with them could not have gone better. They were right on with diagnostics and fixed the problem timely and cost effectively. They are not quick to poor money into your vehicle unless they are sure what it needs. They come highly recommend from me!!

MP
MARCY P.
Hudson, WI
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Metric Auto
Excellent & courteous service. I highly recommend Metric.

BR
BRYANT R.
Saint Paul, MN
Audi TT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Oil charge
The service is excellent, fast, and the staff is repectfull

JG
JANUSZ G.
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Excellent
Excellent like always!

TW
TRACI W.
Saint Paul, MN
Lexus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2018
I trust them
I am not an expert on anything related to fixing or maintaining my car. I like to go here because they seem to do the right thing. By that I mean, if there is something I need done they tell me and if something can wait they tell me that, too. I haven't done a lot of price comparison but, I did compare tires once and found them to be in the right ballpark with the big box stores.

SP
STEVE P.
Saint Paul, MN
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Great service
I have been a customer for several years now and will be in the future. They have an honest approach to doing business and will only let you know what needs to be serviced.

JD
JOSEPH (JAY) D.
Saint Paul, MN
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Very patient and informative!
They took the time took to tell me what exactly was needed. Most importantly, they are honest!

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