Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

503 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


SP
SCOTT P.
BMW X3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2016
Transfer case noise not fixed.
Was told the transfer case is just noisy and may need to be replaced after the bushing replaced to make the noise go away. My question is why is the transfer case noisy only after it goes over a bump and not when the car is riding on a smooth road? That's what made me think it was the CV joint that needed to be replaced. I'm still under the impression something along those lines makes more sense than just saying I have a loud transfer case. This is after my repair was done and bill paid. I told them up front my thoughts and they disagreed and the issue isn't fixed and I'm not getting a new transfer case if it's only noisy after bumps until I take my foot off the gas.
Chris H., Owner from Metric Auto Works responded on 04/25/2016

Scott,
I am sorry that we did not correctly diagnose and repair the noise on your BMW. I would like an opportunity to make this right for you. Please let me know what I can do to correct this situation. I will also try to reach out to you by phone.

Chris Huntington
Owner
651-228-9840

PW
PAUL W.
Hastings, MN
Mercedes-Benz CLK430
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2015
Where are you?
I have never owned a Bens.
Check your database.
Chris H., Owner from Metric Auto Works responded on 09/29/2015

Sorry about that Paul, I'll make sure the company gets this info straightened out.

Chris Huntington
Owner
651-228-9840

JS
John S.
Minnesota
BMW X5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2015 Category: Service
John said he was not happy with his overall experience. He believed there was a final agreement on the service price for the all the repairs he asked for including the oil service. The total cost of the service repair was more than he understood and there was a miscommunication between him and the facility. The overall quality of work was good. He would not recommend this business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Saint Paul, MN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Oil change
Service was thorough and complete. I was taken care of within my appointment time and enjoyed the free wi-fi while I waited in the quiet lounge.

KS
KEVIN S.
Saint Paul, MN
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
No surprises
You guys always do a great job on my cars and are straight shooters. There are never any surprises. High quality and integrity and always very knowledgeable.

ME
MARY E.
Saint Paul, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Excellent
Excellent experience as usual!

CB
CRAIG B.
Saint Paul, MN
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Oil change
Good service on oil change for 2016 Acura MDX.

DS
DENNIS S.
Saint Paul, MN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great work
They do great work - - NEVER any problems.

PC
PAUL C.
Saint Paul, MN
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
I trust them!
They've become my partner in keeping my BMW on the road. We discuss what needs to be done today as well as things that need to be done in the future.

GK
GEORGE K.
Mercedes-Benz GLS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
new tires
Good job and they are always trust worthy.

MA
MELINDA A.
Saint Paul, MN
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Wonderful Service
Would definitely recommend!

ID
ILIE D.
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Reliable and trusty service performed on timely manner
Quality work backed up by friendly attitude

ME
MIKE E.
Saint Paul, MN
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Great work
Great service, no made up issues to add to the bill and honest recommendations even if it doesn’t directly give them business right then.

MP
MARCY P.
Hudson, WI
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Metric Auto Works is awesome
Metric Auto Works provides excellent service at reasonable prices.
I highly recommend them.

TW
TRACI W.
Saint Paul, MN
Lexus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Great customer service
I appreciate that they don't try to sell me things I don't need. They are fair and professional.

DS
DENNIS S.
Saint Paul, MN
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
First Class Operation
Honest work and pricing. Great people to deal with. Completed service is always excellent.

SP
STEVE P.
Saint Paul, MN
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Excellent work
I brought the car in at about 12:30 and the service was done quickly and got the car back in record time

TH
TRUDY H.
Afton, MN
INFINITI QX50
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
everyone is very kind and gets the work done quickly and efficiently
I totally trust the people here. I think the work is very good and the prices are very fair.

MW
MARY W.
Roberts, WI
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Persistence Counts
I will never go to another auto repair shop and have said this before. Chris at Metric listened to what I was saying about my car and was as persistent as I was to find the root of the problem and get it fixed. As he said, we'll get it fixed and they did. Any other car repair specialist would have tried to patronize me but not Chris. He listened to what was going on with my car and how only in certain situations, it wouldn't clear the car of the moisture in the car cabin and frost would build up inside the cabin. He had to recreate the problem and isolate the issue and after working hard to find the problem.......he found it and now it runs the way it should. Thank you Metric Auto Works: you listened to me, believed me, and worked with me to get my car fixed. You are amazing and a rare gem in the world of auto repair. They stand behind their one year work warranty and stand by their word. Thank you again and I'll see you in the future for further repairs.

HS
HELEN S.
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
Always a great experience !
I continue to come back here year after year because they are honest and don’t try to oversell their services. They offer great service at a fair price and great customer support! Super friendly and nice people to deal with!

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