Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

484 Reviews

99% Would Recommend
Latest Review 5 minutes ago

Reviews


SP
SCOTT P.
BMW X3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/25/2016
Transfer case noise not fixed.
Was told the transfer case is just noisy and may need to be replaced after the bushing replaced to make the noise go away. My question is why is the transfer case noisy only after it goes over a bump and not when the car is riding on a smooth road? That's what made me think it was the CV joint that needed to be replaced. I'm still under the impression something along those lines makes more sense than just saying I have a loud transfer case. This is after my repair was done and bill paid. I told them up front my thoughts and they disagreed and the issue isn't fixed and I'm not getting a new transfer case if it's only noisy after bumps until I take my foot off the gas.
Chris H., Owner from Metric Auto Works responded on 04/25/2016

Scott,
I am sorry that we did not correctly diagnose and repair the noise on your BMW. I would like an opportunity to make this right for you. Please let me know what I can do to correct this situation. I will also try to reach out to you by phone.

Chris Huntington
Owner
651-228-9840

PW
PAUL W.
Hastings, MN
Mercedes-Benz CLK430
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/28/2015
Where are you?
I have never owned a Bens.
Check your database.
Chris H., Owner from Metric Auto Works responded on 09/29/2015

Sorry about that Paul, I'll make sure the company gets this info straightened out.

Chris Huntington
Owner
651-228-9840

JS
John S.
Minnesota
BMW X5
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2015 Category: Service
John said he was not happy with his overall experience. He believed there was a final agreement on the service price for the all the repairs he asked for including the oil service. The total cost of the service repair was more than he understood and there was a miscommunication between him and the facility. The overall quality of work was good. He would not recommend this business for reasons already stated.
This review was collected via phone interview by Customer Research Inc.

MP
MARCY P.
Hudson, WI
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Great service
Metric Auto Works has the best service. Very trustworthy & reliable. I'd highly recommend it!

LH
LARRY H.
Cottage Grove, MN
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
pre-winter sevice
Always happy with the service, it's rare to find someone you can trust knowing they will do what needs to be done without any excess.

Verified Customer
Saint Paul, MN
Audi A8
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Great Local Mechanic
I enjoy taking my car to a local dealer that is honest and trustworthy. He only does the work that is necessary and the cost of service is less than going to a dealer. I recently took my car in for the 50,000 mile service and Chris told me I did not need a serpentine belt because the original was in good shape. This saved me hundreds of dollars. I doubt a dealer would ever pass up a chance to charge me for unnecessary service. I have taken my car to Metric for many years and I consider them friends.

KH
KARL D H.
Saint Paul, MN
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Always quality, polite, knowledgeable service. I like doing business with a small family owned company.
see above comments.

JL
JACOB L.
Minneapolis, MN
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Always excellent service and work
I first went to Metric Auto Works on a recommendation from a friend. I've now been to Metric a half-dozen times, and I always leave very happy. Their diagnosis have been accurate and well explained. Their prices seem completely fair, and there have been no surprises. I trust them and will continue to use them.

KL
KENT L.
Minneapolis, MN
Subaru Baja (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Great service as usual.
Timely comprehensive service. Clean courtesy car. Recommended Metric to another friend as well.

DW
DAVID W.
Saint Paul, MN
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Quality!
Quality work done by quality people!

Verified Customer
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Best Service
10/10

Verified Customer
Saint Paul, MN
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Friendly and Trustworthy!
This is the only shop I trust with my vehicle. The customer service is excellent and they always make sure you have all the facts and are comfortable before they begin working on your vehicle. Collin and Chris are very friendly and made sure to answer all the questions I had. This shop also offers fair prices and doesn’t come up with other random things to fix to try and upsell you. I will definitely continue to go here!

ER
ERICH R.
Saint Paul, MN
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Job always done right!
Always get the job done right on time and honest about repairs needed. I've been bringing all my cars here for past 15 years and reccomend them to anyone!

ME
MARY E.
Saint Paul, MN
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Professional, expertise, timely and exceptional customer service
Excellent customer service, expertise, professionalism and kindness. I’ve been taking my automobiles to Chris and his crew for nearly 20 years. I highly reccomend Metric Auto Works, They are the very best!!

GS
GREG S.
Saint Paul, MN
Acura TSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
last minute help
Chris and Colin once again came through for me. Had an issue with a car I'm trying to sell. Stopped in without an appointment and they were able to get me in and get it fixed in an afternoon. They happened to have a lull in the schedule, but every time I've gone there, they've done a great job. Cannot recommend them enough!!!

RL
RON L.
Stillwater, MN
BMW 328i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Very Quick
I went in for an oil change. It was completed in 45 minutes. They always advise me of things I should be aware for the future.

ID
ILIE D.
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
As always, trust and confidence in the repair job performed
The daily business at Metric Auto Works is combined with a friendly attitude, willingness to go the extra mile in accommodating the costumer needs.I recommend Metric Auto Works to all owners who love their German driving machines

WT
WILLIE T.
Saint Paul, MN
Lexus LS 460
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Great service
Always helpful and knowledgeable about your vehicle. I won’t take my vehicle to anyone else.

KH
KEN H.
Saint Paul, MN
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Scheduled service
Scheduled service for two cars, back to back. I trust Chris and his team. They have serviced all of my cars over the past 15+ years and I continue to return because I trust their work, value their clear and honest communication; what is needed, what it will cost and how long it will take.

LS
LARRY S.
Saint Paul, MN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
knowlegeable and honest
With Chris and his staff, you get fair pricing and right answer to your car repair. I could not be more pleased.

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