Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

386 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
99% Would Recommend
98% Business Response
Latest Review about 15 hours ago

Reviews


CP
Calvin P.
Eagle Point, OR
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2018 Category: Service
Calvin said he was not satisfied with what was done on his vehicle because it didn't fix the problem. It may have fixed some of the problem but not the whole problem. At this time, he would not recommend this business for service, but did say given time he may.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 06/04/2018

I am confused about the 2 star rating?..I called Calvin to ask him if he has had anymore dead batterys...He said no,but would like to let more time go by to be sure...He was unhappy about our  $200 charge, for the diagnosis service given to him at time of arrival, signed by him on the arrival request sheet...
(Note--Prior to our shops repair, Calvin tried a Dodge dealership, another diagnostic shop, & his brother-in-laws shop...They could not find problem..At least we found his parasitic electrical drain issues for a fair value)


RA
Robert A.
Prospect, OR
Ford Five Hundred
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
Throttle body,and China built starter.
Gary :I'm have several friends that told me that I paid a lot for throttle body,lchecked. Napa ,319.00 dealer cost 537.00. Whats up I'm real surprised.Robert Abel?
GARY M. from Miller Auto Care Center responded on 06/29/2017

It seems to me that I am just a phone call away, if you are having problems with our cost...First, I would like to know, if you are having anymore drivability problems...I gave you a estimate of $1200-$1300 to replace on 4/14/2017 the 1st time you had a driving problem with your (336000 mile) Ford 500...At that time we tried to service the throttle body but it was a late Friday afternoon & you needed vehicle for trip for the weekend...The parts prices you commented from NAPA were REBUILT parts 4 to 5 days out...When I spoke to you for repair (5/30/2017-EST-$1200-$1300) we discussed these options...We do not have muck luck with rebuilt parts & the warranty sucks...We used a NEW OEM FORD UPDATED complete assembly KIT on your vehicle as dicussed...We also replaced the gaskets & seals at our quoted price....As far as the engine starter goes, the Napa Starters were REBUILT at $185 list (warranty sucks)...as you & I discussed, we decided to go with the NEW OPTION for $250 plus labor cost (Total--$400)...You also decided to not replace your worn flywheel as per our recomendation...Sorry that your friends seem to know more than your auto technician...
(PS--Our markup on the parts cost was only (33 1/3%) which is low in the auto repair world).... Sincerely GM


LA
Lawrence A.
Rogue River, OR
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
You can trust that you will get an honest diagnosis and the highest quality work.
I have to say that my experience with the owner of this shop has to be the best that I have ever had in my 70 years. He went way beyond any business owner in making sure that my truck got fixed right. He is the most honest, conscientious and thoughtful person that anyone can trust with their automobile problems. I will give him my business as long as I live in this area. They are the Best ! Jerry Arao

EC
Eric C.
Central Point, OR
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Really great customer service
Miller Auto Care is truly all about customer service with a very prompt turnaround time on almost everything repair related. We have had two of our vehicles serviced here a Chrysler and Chevy they are really great addressing any issues before and after the work was finished. I would recommend this shop hands down they get right to the problem no b.s. Gary and his guys are all about customer service from start to finish.

JL
Jerry L.
Trail, OR
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Professional Care
Thank you Miller Auto for your professional and caring service to my Kia for Air Conditioning. Happy to have a place I can trust.
GARY M. from Miller Auto Care Center responded on 09/10/2019

Thankyou Jerry & Katherine...We appreciate your business...         Gary Miller


RH
Robert H.
Medford, OR
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2019
Personable and easy to do business with
They bent over backwards to do the best job that they could
GARY M. from Miller Auto Care Center responded on 09/04/2019

Thank you Robert...Hope you have a great week ahead....Gary & Dustin...


CE
Carol E.
Central Point, OR
Dodge Ram Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Wheel bearings repair
Excellent service. Actually moved us ahead of others because we use the van to carry my wife’s wheelchair so out of consideration for that he fixed it the very next day and as far as we can tell the repair is exactly what it needed.
GARY M. from Miller Auto Care Center responded on 09/04/2019

Carl & Carol..We appreciatte your taking time to leave your comments...Call me if anymore problems or concerns.....Gary


WA
Wayne A.
Medford, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Great service as always
Gary and crew continue doing a great job in keeping my vehicle going.
GARY M. from Miller Auto Care Center responded on 09/04/2019

Wayne,, We appreciate you...Thanks again...Gary


EF
Ed F.
Medford, OR
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Always fast and competent service
Gary always gets my vehicles in right away and his Mechanics are super competent. Always able to fix things for me fast and at a great price. I’ll never go to a dealership again!
GARY M. from Miller Auto Care Center responded on 09/04/2019

Thankyou Ed..We appreciate your comments....Gary


KS
Kirk S.
Medford, OR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019
Wonderful service
Thank you so much Gary for getting our work truck back to work so fast. You work is always the best! Thanks again.
GARY M. from Miller Auto Care Center responded on 08/15/2019

Thankyou Kirk & Christie...We always appreciatte your business....Gary


MD
Mary D.
Gold Hill, OR
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Able to get my car in without an appointment.
I had no idea there was a need for my car to visit Millers. As usual, Gary and his crew were able to take care of everything in a very short time.
GARY M. from Miller Auto Care Center responded on 08/06/2019

Thankyou Mary..We always appreciate your business.....Gary


TW
Tom W.
Medford, OR
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019
Quick service
I brought it in at the last minute and they had it back to me promptly
GARY M. from Miller Auto Care Center responded on 07/29/2019

Thankyou Tom...Glad you were able to take trip to Utah without any problems....GaryMiller


KF
Kent F.
Medford, OR
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
Great Service
Great service, great customer service. Gary is very personable and friendly. I will be using them again in the future.
GARY M. from Miller Auto Care Center responded on 07/29/2019

Thankyou Kent...Call if anymore issues with anything....Gary


EC
Eric C.
Central Point, OR
Chevrolet S10 Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Awsome customer service !!!
The people down at Miller Automotive are totally all about customer service. They go above and beyond with many things. We have been going there for two of our vehicles and they have promptly honored warranties, given us rides to work and even helped out at times just by calling or stopping by without even thinking twice. Generally a few day turnaround and as always done right. Highly recommended !!!!
GARY M. from Miller Auto Care Center responded on 07/29/2019

Thankyou Eric...We allways appreciate your business....Thankyou Again---Gary Miller


MM
Monte M.
Medford, OR
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Good service
Gary and the guys do great work, they did a great job on my 08 Cad. Got my car in at 9:00AM and they gave me a ride to the gym, the car was done when I got back around 11:30AM, great service, Thanks guys for a job well done.
GARY M. from Miller Auto Care Center responded on 06/10/2019

Thankyou Monte...Thanks for helping me with the shop Printer & the scanning problem....Gary Miller


EF
Ed F.
Medford, OR
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019
Great Service and flexible.
Gary and his team always do perfect work on my vehicles. Great quality work. Never had a problem scheduling my work and Gary was super flexible on list last job, worked around my busy schedule to get my vehicle in and fixed. Won’t take my vehicles anywhere else again.
GARY M. from Miller Auto Care Center responded on 06/10/2019

Thanks for being flexable Ed...Let me know if I can be of anymore help....Gary


Verified Customer
Eagle Point, OR
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Friendly, helpful, knowledgeable service
Couldn’t have asked for more.
GARY M. from Miller Auto Care Center responded on 06/10/2019

We appreciate your business....Gary


RY
Ron Y.
Central Point, OR
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019
Chrysler 300
Gary was great to work with - pointed out other work that should be done to save me money in the future - Great job guys
GARY M. from Miller Auto Care Center responded on 06/10/2019

Thankyou Ron....Gary


Verified Customer
Central Point, OR
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2019
Best Medford shop for Auto Repairs
I will recommend to family & friends..Very responsible, quick, reasonable prices, & great communication before, during & after our auto repair last week..Also we appreciatte the valuable national Napa parts & labor warranty offered...FC
GARY M. from Miller Auto Care Center responded on 05/27/2019

Frank...We Thank you for your kind words about your last visit on your Honda....Gary


KP
Krystin P.
Talent, OR
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Great Service
Thank you Miller Auto for the great service! I felt welcome and comfortable to bring in my car. I was really happy to have my car fixed and ready to go in a timely manner. I will definitely come back.
GARY M. from Miller Auto Care Center responded on 05/27/2019

Thankyou Krystin....Have a restfulemorial Weekend....Gary Miller