Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

314 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


RA
Robert A.
Prospect, OR
Ford Five Hundred
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
Throttle body,and China built starter.
Gary :I'm have several friends that told me that I paid a lot for throttle body,lchecked. Napa ,319.00 dealer cost 537.00. Whats up I'm real surprised.Robert Abel?
GARY M. from Miller Auto Care Center responded on 06/29/2017

It seems to me that I am just a phone call away, if you are having problems with our cost...First, I would like to know, if you are having anymore drivability problems...I gave you a estimate of $1200-$1300 to replace on 4/14/2017 the 1st time you had a driving problem with your (336000 mile) Ford 500...At that time we tried to service the throttle body but it was a late Friday afternoon & you needed vehicle for trip for the weekend...The parts prices you commented from NAPA were REBUILT parts 4 to 5 days out...When I spoke to you for repair (5/30/2017-EST-$1200-$1300) we discussed these options...We do not have muck luck with rebuilt parts & the warranty sucks...We used a NEW OEM FORD UPDATED complete assembly KIT on your vehicle as dicussed...We also replaced the gaskets & seals at our quoted price....As far as the engine starter goes, the Napa Starters were REBUILT at $185 list (warranty sucks)...as you & I discussed, we decided to go with the NEW OPTION for $250 plus labor cost (Total--$400)...You also decided to not replace your worn flywheel as per our recomendation...Sorry that your friends seem to know more than your auto technician...
(PS--Our markup on the parts cost was only (33 1/3%) which is low in the auto repair world).... Sincerely GM


PP
Poncho P.
Ashland, OR
Dodge Dakota
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2016 Category: Service
Poncho said the business is convenient.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 07/21/2016

No matter how hard you try...You cannot please everyone....


BU
Brent U.
Butte Falls, OR
Honda Odyssey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018
Very friendly and honest
Gary gave me careful and personal attention. He was knowledgeable and helpful.
GARY M. from Miller Auto Care Center responded on 02/06/2018

Thank You Brent...


AJ
Andrew J.
Medford, OR
Buick Rendezvous
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2017 Category: Service
Andrew said they were pretty good. They were timely and fast. They were up-front about the cost.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 12/04/2017

Thankyou Andrew....Gary Miller


BB
Brad B.
Webberville, MI
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2017 Category: Service
Brad said they handled everything well and got it done. They were courteous and pleasant to be around. He was pleased with this business.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 11/09/2017

Thanks Brad..we appreciate your business.... Gary


TH
Travis H.
Medford, OR
Toyota Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2017
Great, quick service!
i was in need of a timing chain for my 92 Toyota, and they were able to get the job done in 2 days. They were very friendly and explained each step they were at in the process. And so far the truck is running great! Will definitely use them in the future.
GARY M. from Miller Auto Care Center responded on 09/25/2017

Thankyou for you business....Gary Miller


NM
Nicholas M.
Gold Hill, OR
Chevrolet S10 Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Nicholas said he believes the starter on his vehicle went out after visiting this business. He said he felt like the service did not go too well. He had some issues when he got his vehicle back.
This review was collected via phone interview by Customer Research Inc.

KW
Kenneth W.
Medford, OR
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Kenneth said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 06/29/2017

Thanks Kenneth..Hope you dont have anymore problems....Gary Miller


MB
Margarette B.
Medford, OR
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2016
Tune up at Millers Auto Care.
My car runs beautifully after a tune up at Miller' s Auto Care. I am not afraid to drive out of the valley now! Thank You..
Gary M. from Miller Auto Care Center responded on 11/07/2016

Thankyou Margarette...We appreciate your business....Gary Miller


NT
Nate T.
Medford, OR
Chrysler LHS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2016 Category: Service
Nate said he had a pretty good experience at this facility. It was different at the end when he was trying to get his vehicle back due to time scheduling that was partly on his behalf but he still had a good experience and will be going back for sure.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 07/20/2016

Thanks Nate...


AW
Adam W.
Central Point, OR
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2016 Category: Service
Adam said this business was expensive but they did great work and explained everything to him.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 07/10/2016

Thanks Adam....Gary Miller


AS
Albert S.
Eagle Point, OR
Volvo XC90
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016
Reliable
Very thorough, good communication and I always feel my vehicle is in good hands.
Gary M. from Miller Auto Care Center responded on 03/18/2016

Thankyou Albert for your comments.. We appreciate your business...Please call me with any problems or questions...     Gary Miller 


KM
Kole M.
Eagle Point, OR
Nissan Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/23/2016 Category: Service
Kole said this business did a good job and they were friendly.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 01/25/2016

Thanks Kole....Gary Miller


MN
Matt N.
Medford, OR
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2015 Category: Service
Matt said this business had good service and they took care of him. They are knowledgeable and friendly.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 06/08/2015

Thanks for your good comments....Hope you enjoyed the coffee.....Gary Miller


SP
Steve P.
Medford, OR
Mazda 3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2015 Category: Service
Steve said this business took a while to finish his vehicle and he had to find a ride to work.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 05/29/2015

Steve, I am so sorry you had to get a ride to work...We recieved your parked vehicle outside our shop gate at early morning opening (8AM).. We installed your own customer supplied parts (Suspension Control Arm) & did a 4 Wheel Hunter Alignment on your Mazda...We had it done at 11:30 AM...& called you on your cell phone to inform you it was done at 11:45....We also beat 2 other shops labor quoted prices to save you some money...You picked Mazda up at 3:30PM...
Thankyou for your referral to fellow worker Scott Griggs a few days later......He was great to work for....Thanks---Gary Miller


AB
Aaron B.
Oregon
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2015 Category: Service
Aaron said there was no real dissatisfaction with this business. There were some additional things that needed to be worked on and they did it.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2015 Category: Service
Aaron said there were some problems.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 04/30/2015

I called Aaron to check if he was having any problem with our last repair...He replied that the work we did was perfect & is is very satisfied...So I am confused about the review accuracy report from the caller....Gary Miller


TT
Ted T.
Medford, OR
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2015 Category: Service
Ted said he is not completely satisfied with this business but he is getting there because they are doing a great job.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 05/04/2015

I am still confused about Surecritic Inteview..I contacted Ted about the reported response from Ted...Ted told me that his interview was not reported correcttly...He told me that he is very happy with our shop & our repair on the Mustang differential....He says he will be back in the future for more shop service & repair.....Gary Miller


AB
Ann B.
Shady Cove, OR
Dodge Neon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2015 Category: Service
Ann said this business did a good job with the service it provided.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 03/02/2015

Thanks Ann


BB
Bob B.
Medford, OR
Chevrolet Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2015
Quick service, professional,personel
I am very satisfied with Miller auto care. Gary is the best, unfortunately this time my problem wasn't solved and I had to leave my truck parked on the street over the weekend in a not so great neighborhood. Hopefully it will be allright and Miller can fix the problem on Monday. I only wish there was some way to contact them on a weekend. That way my truck could have been secured inside their yard.
Gary M. from Miller Auto Care Center responded on 02/22/2015

Sorry Bob about the unfortunate problem...I will contact you immediatly & get your pickup into our shops secured lot...Call you again on Monday,....I do however need a ignition & door key to get inside your vehicle....Please put ignition key in our  secured key drop box (Left driveway side) & I will make special note to get your pickup inside our parking lot.....   ThankYou Gary Miller....


SS
Scott S.
Ashland, OR
Subaru Legacy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2014 Category: Service
Scott said this business was great and he would absolutely recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Gary M. from Miller Auto Care Center responded on 10/19/2014

Thankyou Scott.. We always appreciate your loyalty to our shop... Gary Miller