Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

314 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
100% Would Recommend
99% Business Response
Latest Review 6 days ago

Reviews


RA
Robert A.
Prospect, OR
Ford Five Hundred
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2017
Throttle body,and China built starter.
Gary :I'm have several friends that told me that I paid a lot for throttle body,lchecked. Napa ,319.00 dealer cost 537.00. Whats up I'm real surprised.Robert Abel?
GARY M. from Miller Auto Care Center responded on 06/29/2017

It seems to me that I am just a phone call away, if you are having problems with our cost...First, I would like to know, if you are having anymore drivability problems...I gave you a estimate of $1200-$1300 to replace on 4/14/2017 the 1st time you had a driving problem with your (336000 mile) Ford 500...At that time we tried to service the throttle body but it was a late Friday afternoon & you needed vehicle for trip for the weekend...The parts prices you commented from NAPA were REBUILT parts 4 to 5 days out...When I spoke to you for repair (5/30/2017-EST-$1200-$1300) we discussed these options...We do not have muck luck with rebuilt parts & the warranty sucks...We used a NEW OEM FORD UPDATED complete assembly KIT on your vehicle as dicussed...We also replaced the gaskets & seals at our quoted price....As far as the engine starter goes, the Napa Starters were REBUILT at $185 list (warranty sucks)...as you & I discussed, we decided to go with the NEW OPTION for $250 plus labor cost (Total--$400)...You also decided to not replace your worn flywheel as per our recomendation...Sorry that your friends seem to know more than your auto technician...
(PS--Our markup on the parts cost was only (33 1/3%) which is low in the auto repair world).... Sincerely GM


SP
Stephen P.
Medford, OR
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Stephen said the facility was conveniently located and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 05/22/2018

Thanks Stephen & Donna....We appreciate you business as a new guest to our facility....Gary Miller

GARY M. from Miller Auto Care Center responded on 05/24/2018

Thanks Stephen....Enjoyed our talk yesterday....Gary Miller


IP
Ivan P.
Montague, CA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Ivan said the business is kind and he likes the staff. The business was clean.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 05/22/2018

Thankyou Ivan...Glad we could help you on your Dodge Diesel....Gary Miller


RB
Russell B.
Medford, OR
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Russell said the facility really helped him out when he was in an emergency.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/30/2018

Thankyou Russel...We appreciate your Business....Gary


ML
Michael L.
Tualatin, OR
GMC Sierra 3500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Michael said the staff did a great job. They were honest and professional.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/30/2018

Thanks Michae.. Glad you made your trip back home.....Gary


DW
Daniel W.
Medford, OR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Daniel said the business did what he asked them to do.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/24/2018

ThankYou Daniel...Gary


LC
Larry C.
Medford, OR
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Trust in knowing things will be done right the first time.
I like the confidence I feel when I drive away from service knowing things have been done right and conscientiously . It is so important that we feel our vehicles will be safe for us and the others we meet on the road.
GARY M. from Miller Auto Care Center responded on 04/23/2018

We appreciatte your Loyalty to our family business all of these past years Larry.....Thankyou----Gary Miller


DB
Don B.
West Linn, OR
Chevrolet Silverado 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Don said the business always takes care of him.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/23/2018

Thank You Don & Ted...We appreciatte your Business....Gary


JL
Jeffrey L.
Medford, OR
Suzuki Esteem
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2018
The best in southern Oregon!
Gary and his staff are extremely knowledgeable. I won't take my vehicle anywhere else.
GARY M. from Miller Auto Care Center responded on 04/23/2018

Thankyou Jeffrey....Gary Miller


BM
Betty M.
Central Point, OR
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Betty said she's been going to this business for years. The staff did a wonderful job and she's never been disappointed with them. They were very nice and their facility was lovely.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/04/2018

Thanks Betty...Appreciate your business....Gary


BS
Bob S.
Medford, OR
Nissan Quest
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Bob said the business did what they said they were going to do. There was a problem beyond what they were going to do so the facility called him to let him know that and let him know it would cost more. He appreciated that and the staff seemed friendly.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/04/2018

Thankyou Bob...Let me know when you want to look at the other issues....Gary


CE
Carrie E.
Talent, OR
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Carrie said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 04/04/2018

Thankyou Carrie...We appreciate your comments.....Gary


JL
Joan L.
Medford, OR
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Joan said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 03/16/2018

Joan, we allways appreciate you & your son Earl....Thanks again.....Gary Miller


MD
Mary D.
Gold Hill, OR
Mitsubishi Montero Sport
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Repeat customer, highly satisfied
This was an unexpected visit, and Gary was able to get me scheduled right away. My car was on a fast track to needing a completely new engine, and thanks to Miller Automotive, my final expense was about one fifth that it would have been.
GARY M. from Miller Auto Care Center responded on 03/16/2018

Thanks Mary..Hope our service took care of the problems..... Gary Miller


RR
Ron R.
Central Point, OR
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Service
Spoke with Jennifer. She said she was very happy with the service that the staff at this business provided to her vehicle. They were very responsive and provided good communication. She appreciated how trustworthy they were.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 03/06/2018

Thankyou Jennifer...Let us know if we could be any further help....Gary Miller


DM
Dick M.
Prospect, OR
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Dick said the people at the business were friendly and seemed to know what they were doing.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 03/01/2018

Thank Dick...Hope your PT Cruiser is running much better....  Gary Miller


MS
Mathew S.
Portland, OR
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Mathew said he likes the service he gets from this business.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 03/01/2018

Mathew...We appreciate your comments...Remember you have a nationwide warranty in Portland or anywhere in USA, Canada & Mexico at a Napa Autocare Center for 3 years or 36000 Miles...thinking of your family about your Grandfather....
Gary Miller


GW
Gary W.
Trail, OR
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018 Category: Service
Gary said the staff did a very good job.
This review was collected via phone interview by Customer Research Inc.
GARY M. from Miller Auto Care Center responded on 02/21/2018

Thankyou Gary...Hope you have a great week....Gary Miller


DM
Dale M.
Medford, OR
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018
My recent service
I just had my 60k full service completed at Miller's. Overall a very positive experience and great value. They took the time to explain each detail of this important service.
GARY M. from Miller Auto Care Center responded on 02/21/2018

Thankyou Dale...We appreciate your business & referral to your son...


DB
Donald B.
Medford, OR
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018
Professionalism and courtesy.
Honesty, integrity, efficiency and highly knowledgeable owner and master mechanics are all positive attributes of Miller Auto Care Center. The business is situated in a well kept and safe location with good security. Reliable associations with Napa and AAA keep the business well supported. The mechanics have the reliable and professional certifications of the automotive industry.
GARY M. from Miller Auto Care Center responded on 02/21/2018

Thankyou Don...I always enjoy our talks...Gary Miller