ReScore Reviews™ (1)
I am confused about the 2 star rating?..I called Calvin to ask him if he has had anymore dead batterys...He said no,but would like to let more time go by to be sure...He was unhappy about our $200 charge, for the diagnosis service given to him at time of arrival, signed by him on the arrival request sheet...
(Note--Prior to our shops repair, Calvin tried a Dodge dealership, another diagnostic shop, & his brother-in-laws shop...They could not find problem..At least we found his parasitic electrical drain issues for a fair value)
It seems to me that I am just a phone call away, if you are having problems with our cost...First, I would like to know, if you are having anymore drivability problems...I gave you a estimate of $1200-$1300 to replace on 4/14/2017 the 1st time you had a driving problem with your (336000 mile) Ford 500...At that time we tried to service the throttle body but it was a late Friday afternoon & you needed vehicle for trip for the weekend...The parts prices you commented from NAPA were REBUILT parts 4 to 5 days out...When I spoke to you for repair (5/30/2017-EST-$1200-$1300) we discussed these options...We do not have muck luck with rebuilt parts & the warranty sucks...We used a NEW OEM FORD UPDATED complete assembly KIT on your vehicle as dicussed...We also replaced the gaskets & seals at our quoted price....As far as the engine starter goes, the Napa Starters were REBUILT at $185 list (warranty sucks)...as you & I discussed, we decided to go with the NEW OPTION for $250 plus labor cost (Total--$400)...You also decided to not replace your worn flywheel as per our recomendation...Sorry that your friends seem to know more than your auto technician...
(PS--Our markup on the parts cost was only (33 1/3%) which is low in the auto repair world).... Sincerely GM
Thankyou Michael....It is a pleasuire to work for you
Thankyou Jerry...Hope you had a good time with your family while in Medford....Remember out Napa Nationwide Warranty is good for labor & parts in Washington too...
Thanks Shala...Let me know if we could be of anymore help....Gary
Thanks Kris,,,We appreciate your comments....Gary Miller
Thankyou Debbie....Gary Miller
Thanks Brittany...We appreciate your business
Thanks Stephen & Donna....We appreciate you business as a new guest to our facility....Gary Miller
Thanks Stephen....Enjoyed our talk yesterday....Gary Miller
Thankyou Ivan...Glad we could help you on your Dodge Diesel....Gary Miller
Thankyou Russel...We appreciate your Business....Gary
Thanks Michae.. Glad you made your trip back home.....Gary
We appreciatte your Loyalty to our family business all of these past years Larry.....Thankyou----Gary Miller
Thank You Don & Ted...We appreciatte your Business....Gary
Thankyou Jeffrey....Gary Miller
Thanks Betty...Appreciate your business....Gary
Thankyou Bob...Let me know when you want to look at the other issues....Gary
Thankyou Carrie...We appreciate your comments.....Gary