VIC Auto Collision & Repair


Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

411 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review about 1 month ago
Vishwanath M. ReScore Review on 12/01/2014
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Vishwanath said he felt the cost of the last visit was high and during this visit he was given discounts on the service. The service was good and the business knows what they are doing.
Vehicle: Mazda 626
Category: Service
Service Date: 10/25/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Vishwanath said initially he was satisfied with the experience. Over the course of six to eight months, he brought his vehicle to the business three times for various issues. Overall, he said it was quite expensive.
Vehicle: Mazda 626
Category: Service
Service Date: 10/25/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Vic S., Owner at VIC Auto Collision & Repair responded on 11/25/2014

Thank You For giving us the opportunity to resolve this matter. Your feedback is important to us and we always strive to provide you with best customer service.

BETH P. on 03/21/2018
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"Awesome -- honest service!"
First time visit, i found them driving by looking for collision repair. Small dent was fixed the same day without repainting or damage. Looks good as new. Offered options to save me money and not for themselves. Courteous, picked me up and dropped me off as well.

Vic and team seem to do it all :) trustworthy
Vehicle: BMW 128i
Service Date: 03/20/2018
Review Created: 03/21/2018 10:25 AM
Joel G. at VIC Auto Collision & Repair responded on 03/23/2018

Hello Beth,

Thanks for the great review.We appreciate your kind words about our service and of course, the 5 Star rating.

Vic, Chris, and Joel

LYNDA B. on 03/21/2018
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"SO glad I found Vic's!!"
The BEST alternative to any dealership service department. Extremely courteous staff, patient when explaining suggested repairs, and I never feel like they're just out for my money.
Vehicle: Dodge Journey
Service Date: 03/19/2018
Review Created: 03/21/2018 06:40 AM
Joel G. at VIC Auto Collision & Repair responded on 03/21/2018

Hi Lynda,
Thanks for your kind words about our sevice. Referrals mean everything to us. The 5 Star rating is much appreciated.

Vic, Chris, and Joel

Imran R. on 03/21/2018
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Imran said they did everything he needed them to do.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/20/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 03/23/2018

Hello Imran,

Thanks for taking the call from our customer satisfaction company. Your 5 Star rating is important to us, and we appreciate your favorable report on our service.

Vic, Chris, and Joel

RACHAEL S. on 03/20/2018
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"Amazing Service "
Fast, friendly service! Even loaned me a Benz to drive while mine was being repaired.
Vehicle: Honda Pilot
Service Date: 03/15/2018
Review Created: 03/20/2018 06:31 AM
Joel G. at VIC Auto Collision & Repair responded on 03/20/2018

Thanks Rachael for taking a moment to review our services. We do appreciate your positive comments and the 5 Star rating. We are pleased that our loaner car worked out for you.

Vic, Chris, and Joel

Liu J. on 03/20/2018
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Liu said he would recommend this business for service.
Vehicle: Nissan Rogue
Category: Service
Service Date: 03/16/2018
Review Created: 03/20/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 03/21/2018

Thanks Liu for responding to our caller and giving us a 5 Star rating. Much appreciated.

Vic, Chris and Joel

tammy T. on 03/19/2018
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Tammy said she did not have any problems with the business. She did not have to wait a long time, and they got right to it.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 03/15/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 03/21/2018

Hi Tammy,

Thanks for taking a moment to answer our customer survey call. We do appreciate the 5 Star rating and thank you for your business.

Vic, Chris , and Joel

HOWARD N. on 03/05/2018
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"BMW Alignment"
I was having some other service done at VIC and the technician noticed some uneven tire wear on my 328. I didn't have additional time that day but I returned to have the alignment done on this date. Service was performed on time and at a reasonable price. I will continue to return to this business and recommend them.
Vehicle: BMW 3 Series
Service Date: 02/20/2018
Review Created: 03/05/2018 07:16 AM
SCOTT B. on 02/28/2018
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"Reliable, honest"
Explanation of work was accurate...completed in a timely manner and well done
Vehicle: Nissan Altima
Service Date: 02/24/2018
Review Created: 02/28/2018 04:01 PM
ARIEL M. on 02/26/2018
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"Any issue on any brand or model, no problem. Great location,comfortable,great ambiance."
It is a really a peace of mind, knowing that Vic ,Chris and their great team are always ready to perfection , professionalism, it is one on one courtesy. Always having that continuous contactc
after any well done job on my vehicles. I definitely recommend VIC AUTO COLLISION & REPAIR , because their great experience in any Domestic or European vehicle it's second to none.
Doctor that will make you feel well again on the road.
Vehicle: Mercedes-Benz E320
Service Date: 02/23/2018
Review Created: 02/26/2018 09:53 AM
Joel G. at VIC Auto Collision & Repair responded on 02/26/2018

Ariel,

It was good seeing you here the other day. Thanks so much for all your positive comments about our service. Our team really appreciates you for taking the time to rate us.

Vic, Chris, and Joel

Tobin E. on 02/23/2018
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"They did it again. "
Despite $1,700 (ouch), they are still the best I have found. I don’t even shop around. I feel confident they are fair and they get the job done right and deliver on time. My go to place.
Vehicle: Chevrolet Malibu
Service Date: 02/21/2018
Review Created: 02/23/2018 05:17 PM
Joel G. at VIC Auto Collision & Repair responded on 02/24/2018

Thanks Tobin for your continuing support. We really appreciate your taking the time out to rate us, and of course we appreciate your positive review and the 5  Star rating.

Vic, Chris, and Joel

BHRANTI P. on 02/16/2018
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"Excellent service"
Excellent service! Prompt repairs!
Vehicle: Volvo XC60
Service Date: 02/16/2018
Review Created: 02/16/2018 10:17 PM
Joel G. at VIC Auto Collision & Repair responded on 02/17/2018

Hello Bhranti,

Thanks for taking a moment to review our services. We are glad you are back in your Volvo, and we sincerely appreciate your good words and the 5 Star rating.

Vic, Chris, and Joel

LATOYA F. on 02/15/2018
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" Fleming"
Everything were great and professional!
Vehicle: Nissan Altima
Service Date: 02/14/2018
Review Created: 02/15/2018 07:54 PM
Joel G. at VIC Auto Collision & Repair responded on 02/16/2018

Hello Latoya,

Thanks for taking time out to rate our services. We are pleased that everything is satisfactory, and we appreciate the 5 Star rating.

Vic, Chris, and Joel

MILLICENT G. on 02/10/2018
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"Always great service "
Vic’s provides excellent service every time. They have done body work and mechanical repairs for me and various family members and we are never disappointed. They always keep you informed throughout the process. They let you know what is going on and projected costs. They are the most honest auto repair center I have ever used and they treat you with courtesy and respect. Truly amazing service. Highly recommended!
Vehicle: Ford Escape
Service Date: 02/09/2018
Review Created: 02/10/2018 08:10 PM
Joel G. at VIC Auto Collision & Repair responded on 02/12/2018

Hello Millicent,

It was so nice of you to give us such a great review on all of our services. We appreciate your taking time out to make such nice comments and give us a 5 Star rating. Thank you so much.

Vic, Chris and Joel

Patrick I. on 02/09/2018
Verified badge inactive Verified
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"Looks Brand New Again!!!"
Vic and his team did a perfect job on painting my front and rear bumpers. They give top notch customer service. Vic is honest and fair. Their ultimate goal is to have your vehicle returned to you as if you just bought it off the lot! Before they returned my car to me, Vic noticed that there were some discrepancies with the paint job, so they gave me a call and notified me that they needed an extra day as they wanted to address and fix the issue as they do not return vehicles to their customers with sub par work. I could not be more happier and pleased with the final result! I highly recommend their services and will be taking my car to them for all future repairs and services!!!
Service Date: 01/12/2018
Review Created: 02/09/2018 12:24 PM
Joel G. at VIC Auto Collision & Repair responded on 02/10/2018

Patrick,

Thanks for all the compliments on your recent visit to our shop. We appreciate all the good words, as it helps others know what they can expect. That's what helps us grow our business. Thanks again.

Vic, Chris, and Joel

CHRIS I. on 02/09/2018
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"Perfect"
Perfect
Vehicle: BMW 4 Series
Service Date: 01/23/2018
Review Created: 02/09/2018 12:05 PM
Joel G. at VIC Auto Collision & Repair responded on 02/10/2018

Hello Chris,

Thanks for taking a moment out of your day to review our services. We really appreciate the 5 Star rating.

Vic, Chris, and Joel

Gerardo V. on 02/09/2018
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Gerardo said this business did a good job, but the cost for labor was too high.
Vehicle: Volkswagen GTI
Category: Service
Service Date: 02/01/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 02/10/2018

Hello Gerardo,

Thanks so much for answering our caller and taking a moment to rate our services. We appreciate the 5 Star rating.

Vic, Chris, and Joel

HOWARD N. on 02/01/2018
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"Maintenance visit"
This is my second visit to Vic Auto and I've been very happy with their knowledge of my older BMW and their service. The work is completed on time and at the promised price. I will continue to use them to take care of my vehicle.
Vehicle: BMW 3 Series
Service Date: 01/23/2018
Review Created: 02/01/2018 11:05 AM
Joel G. at VIC Auto Collision & Repair responded on 02/01/2018

Howard,
Thanks for the good words on servicing your BMW. Our team appreciates your taking time out to review us. The 5 Star rating means everything to our business.

Vic, Chris, and Joel

Dennis J. on 01/31/2018
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Dennis said they were very good.
Vehicle: Nissan Titan
Category: Service
Service Date: 01/27/2018
Review Created: 01/31/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 02/05/2018

Dennis,

Thanks for taking a mooment to review our services. We do appreciate  the 5 Star rating as well.

Vic, Chris, and Joel

Sambr D. on 01/19/2018
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Sambr said the service worked out great and it didn't take too long. The staff was very helpful and great.
Vehicle: Nissan 350Z
Category: Service
Service Date: 01/17/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Joel G. at VIC Auto Collision & Repair responded on 02/02/2018

Hello Sambr,

Thanks for taking time out to review our services. We appreciate your positive comments and rating.

Vic, Chris, and Joel

Displaying Review 1 - 20 of 411 in total