Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

424 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
100% Would Recommend
Latest Review 6 days ago

Reviews


AB
ANAND B.
Conroe, TX
Honda Odyssey
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2017
Exorbitant
Expensive and untrustworthy
Joel G. from VIC Auto Collision & Repair responded on 05/22/2017

We are so sorry you found us to be “untrustworthy”, since you never authorized any work beyond an oil change that you approved once given a price. You did request a complete look over of your van, which was accomplished by driving your Odyssey, and determining where the noises were coming from and the repairs required. Our technician invested his time and you were charged a standard diagnostic fee of one hour labor. Our hourly rates are quite reasonable when compared to other local shops, and had you allowed the necessary repairs, the diagnostic fees would have been applied to the repairs.  We just do not understand how complying with your wishes by e-mailing a full estimate for all the work is considered “untrustworthy.”

We are happy to walk you around your van and explain all the repairs that were recommended. Keep in mind that we use high quality parts, and provide a 2 year, 24,000 mile nationwide warranty on all repairs. Our objective is to provide a safe and dependable vehicle for your family.

It is your privilege to feel our pricing may be high,    c   but that should not define us as “untrustworthy.” Our constant goal at Vic’s is to strive for excellent customer service and satisfaction, which is evidenced by over 300 reviews with 5 Star ratings. Doing quality work using quality parts does come at a cost, and we prefer to get it right the first time and make customers for life, not just one visit.

Vic, Chris, and Joel


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Thomas W.
Cypress, TX
BMW 325Ci
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2016 Category: Service
Thomas said this business diagnosed his vehicle and told him he needed a repair that would cost $900, but when he took it somewhere else to have it looked at, his vehicle did not need that repair.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 02/01/2016

Thomas, I apologize if you felt that we offered an unnecessary repair, but when I asked you to come by again so we could put the vehicle on the rack and show you what is an obvious safety problem, you did not give us the opportunity. We are sorry to lose your trust, but you can see our 180+ reviews are positive. We do look at the entire vehicle when making repairs, and try to keep you safe if we see an issue.

Vic and Joel

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Eric S.
Spring, TX
GMC Acadia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Eric said the business completed his vehicle services quickly.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 06/21/2018

Hello Eric,

Thanks for taking the call from our phone interviewer regarding service on your Acadia. We appreciate your comment and the 5 Star rating. Thanks again.

Vic, Chris, and Joel


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Ugo N.
Spring, TX
Volkswagen Routan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Ugo said he was quite satisfied with the service he received.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 06/15/2018

Hello Ugo,

Thanks for taking a moment to speak with our phone interviewer. Good to know you are satisfied with the work on your Routan, and we do appreciate the 5 Star rating.

Vic, Chris, and Joel


VS
Vivek S.
Tomball, TX
Jaguar S-TYPE
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Vivek said the inspection was done on time and as expected.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 06/13/2018

Hello Vivek,

Thanks for taking the call from the group that checks our services with many customers. We appreciate your 5 Star recommendation and your trusting us with your Jaguar.

Vic, Chris, and Joel


OM
OSVALDO M.
Tomball, TX
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Excellent Work and Customer Service
Vic and Chris were great to work with. Very convenient to drop off my car and get a loaner to go back to work.
Joel G. from VIC Auto Collision & Repair responded on 05/25/2018

Osvaldo,

Thanks for taking your time to review our services. We're glad the loaner car worked out for you. We do appreciate your favorable comments about our team and the 5 Star rating.

Vic, Chris, and Joel


KD
Keith D.
Houston, TX
Mercedes-Benz S550
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Keith said the business gave a good price, and they did good work.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/25/2018

Thanks Keith for taking the call from our phone reviewer. We appreciate your sharing positive information about our work, and of course the 5 Star review.

Vic, Chris, and Joel


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Michael T.
Houston, TX
BMW 750Li
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Michael said this business took care of him as soon as he arrived. They found out what his vehicle needed.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/23/2018

Hello Michael,

Thanks for taking the call from our phone interviewer. We are glad your 750Li  was promptly taken care of, and we appreciate the 5 Star rating on our services.

Vic, Chris, and Joel


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Mohsin S.
Houston, TX
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Mohsin said the employees helped him out with his service. They provided amazing service. The work went smoothly.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/22/2018

Hello Mohsin,

Thanks for speaking with the company that follows up with our customers. We are pleased to know that you are satisfied with the work on Your Accord Coupe. We do appreciate your positive comments and the 5 Star rating.

Vic, Chris, and Joel


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FARHAN S.
Spring, TX
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Great work! Car looks new again!
Had a great experience at Vic's. Worked with Chris throughout the process and kept me well informed of their overall process and timeline. They delivered the car when they said they would and did a phenomenal job on my car. My car had significant damage to my bumper and had cracks in my tail lights, but they made my car look new again. I would definitely recommend going to Vic's for body work and will be recommending them to friends and family.
Joel G. from VIC Auto Collision & Repair responded on 05/21/2018

Hello Farhan,

Our team truly appreciates your taking time to review our services. Thanks for the 5 Star rating and your positive comments on our work. We love referrals and will take good care of anyone you send our way.

Vic, Chris, and Joel


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Margarita M.
Spring, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Margarita said the business provided good service. The staff members were helpful and kept her updated on the status of her service.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/21/2018

Hello Margarita,

Thanks for taking the call from our service reviewer. We appreciate your favorable commentary on our being helpful and keeping you updated. The 5 Star rating is much appreciated.

Vic, Chris, and Joel


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Raven N.
Spring, TX
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Raven said she received excellent service and every thing turned out great.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/15/2018

Thank you Raven for taking a call from our phone interviewer. Your response helps us to attract new customers, and we appreciate your favorable comments and a 5 Star rating.

Vic, Chris, and Joel


LA
Luis A.
Conroe, TX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Luis said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 05/09/2018

Hello Luis,

Thanks for taking a moment to answer our customer survey call. We appreciate your positive comments and the 5 Star rating.

Vic, Chris, and Joel


MS
MARC S.
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
I get my fix on at VIC's
This is where you go for honest, competent car repair.
Joel G. from VIC Auto Collision & Repair responded on 04/30/2018

Marc,

It's always a pleasure to see the Spezzanos.  Thanks for your continued support and taking time out to rate us.

Vic, Chris, and Joel


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MILLICENT G.
Spring, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Accident repair
My vehicle was involved in an accident in a parking lot. I needed a bumper and tail light repaired and some trim replaced. Vic’s, as always, did an outstanding job on my vehicle. They delt with the insurance company when they did not want to pay for the repair to be done right. They made sure my vehicle was repaired as it should be and with quality parts. Vic’s has a standard of quality and they Never produce a low quality repair. Whenever they do a repair, you can be sure it is going to be a quality repair with a warranty on the work. They are a very honest and respectable business and I can and do highly recommend them.
Joel G. from VIC Auto Collision & Repair responded on 04/28/2018

Hello Millicent,

Your great review of our recent work on your vehicle is appreciated by our entire team here at Vic's. Thanks again for taking time to share your thoughts and help us assure new customers that we will do things correctly and deliver great service.

Vic, Chris, and Joel


BP
BETH P.
Spring, TX
BMW 128i
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Awesome -- honest service!
First time visit, i found them driving by looking for collision repair. Small dent was fixed the same day without repainting or damage. Looks good as new. Offered options to save me money and not for themselves. Courteous, picked me up and dropped me off as well.

Vic and team seem to do it all :) trustworthy
Joel G. from VIC Auto Collision & Repair responded on 03/23/2018

Hello Beth,

Thanks for the great review.We appreciate your kind words about our service and of course, the 5 Star rating.

Vic, Chris, and Joel


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LYNDA B.
Spring, TX
Dodge Journey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
SO glad I found Vic's!!
The BEST alternative to any dealership service department. Extremely courteous staff, patient when explaining suggested repairs, and I never feel like they're just out for my money.
Joel G. from VIC Auto Collision & Repair responded on 03/21/2018

Hi Lynda,
Thanks for your kind words about our sevice. Referrals mean everything to us. The 5 Star rating is much appreciated.

Vic, Chris, and Joel


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Imran R.
Spring, TX
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Imran said they did everything he needed them to do.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 03/23/2018

Hello Imran,

Thanks for taking the call from our customer satisfaction company. Your 5 Star rating is important to us, and we appreciate your favorable report on our service.

Vic, Chris, and Joel


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RACHAEL S.
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Amazing Service
Fast, friendly service! Even loaned me a Benz to drive while mine was being repaired.
Joel G. from VIC Auto Collision & Repair responded on 03/20/2018

Thanks Rachael for taking a moment to review our services. We do appreciate your positive comments and the 5 Star rating. We are pleased that our loaner car worked out for you.

Vic, Chris, and Joel


LJ
Liu J.
Texas
Nissan Rogue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Liu said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 03/21/2018

Thanks Liu for responding to our caller and giving us a 5 Star rating. Much appreciated.

Vic, Chris and Joel