Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

450 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 13 days ago

Reviews


DJ
DERWOOD J.
Houston, TX
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018
Friendly staff found.
I took my Toyota Tacoma in for an overall maintenance check. Chris and the gang got my vehicle on the rack and evaluated super quick. I keep going back to these guys because they are so friendly and fast. Great crew.
Joel G. from VIC Auto Collision & Repair responded on 08/17/2018

Hello Deerwood,
Thanks for your positive  commentary about our service. We do appreciate your taking the time to recommend us. It really does make a difference for our business. I am assuming the NO on recommending us would really be a yes...

Vic, Chris, and Joel


AB
ANAND B.
Conroe, TX
Honda Odyssey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2017
Exorbitant
Expensive and untrustworthy
Joel G. from VIC Auto Collision & Repair responded on 05/22/2017

We are so sorry you found us to be “untrustworthy”, since you never authorized any work beyond an oil change that you approved once given a price. You did request a complete look over of your van, which was accomplished by driving your Odyssey, and determining where the noises were coming from and the repairs required. Our technician invested his time and you were charged a standard diagnostic fee of one hour labor. Our hourly rates are quite reasonable when compared to other local shops, and had you allowed the necessary repairs, the diagnostic fees would have been applied to the repairs.  We just do not understand how complying with your wishes by e-mailing a full estimate for all the work is considered “untrustworthy.”

We are happy to walk you around your van and explain all the repairs that were recommended. Keep in mind that we use high quality parts, and provide a 2 year, 24,000 mile nationwide warranty on all repairs. Our objective is to provide a safe and dependable vehicle for your family.

It is your privilege to feel our pricing may be high,    c   but that should not define us as “untrustworthy.” Our constant goal at Vic’s is to strive for excellent customer service and satisfaction, which is evidenced by over 300 reviews with 5 Star ratings. Doing quality work using quality parts does come at a cost, and we prefer to get it right the first time and make customers for life, not just one visit.

Vic, Chris, and Joel


TW
Thomas W.
Cypress, TX
BMW 325Ci
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/27/2016 Category: Service
Thomas said this business diagnosed his vehicle and told him he needed a repair that would cost $900, but when he took it somewhere else to have it looked at, his vehicle did not need that repair.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 02/01/2016

Thomas, I apologize if you felt that we offered an unnecessary repair, but when I asked you to come by again so we could put the vehicle on the rack and show you what is an obvious safety problem, you did not give us the opportunity. We are sorry to lose your trust, but you can see our 180+ reviews are positive. We do look at the entire vehicle when making repairs, and try to keep you safe if we see an issue.

Vic and Joel

VS
VIVEK S.
Tomball, TX
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great job.
Service was completed and delivered as promised.
Joel G. from VIC Auto Collision & Repair responded on 12/04/2018

Hello Vivek,

Thanks for taking a moment to review our service. We appreciate your trusting us with your Jaguar and we thank you for a 5 Star rating.

Vic, Chris, and Joel


ZH
Zak H.
Houston, TX
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Zak said the customer service was great.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 11/28/2018

Hello Zak,

Thanks for taking a moment with our phone reviewer to rate our services. The 5 Star rating is most appreciated as well as the comment about customer service.

Expanding our business is all about happy customers and positive reviews.

Vic, Chris and Joel


LE
Ledona E.
Conroe, TX
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Ledona said the business did a great job. They were detailed and prompt and had great customer service. Chris at the front desk was great.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 10/29/2018

Hello Ledona,

Thanks so much for the positive review and for taking time to speak to our phone survey person.  We appreciate your trusting us with your Range Rover and the 5 Star rating.

Vic, Chris, and Joel


Verified Customer
Spring, TX
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018
Super Quick
I was impressed with the service and the gentlemen I dealt with during my car repair. My honda was repaired faster than expected, so that was a big plus!
Joel G. from VIC Auto Collision & Repair responded on 10/19/2018

 

Thanks for letting us know you are satisfied with the work on your Honda. We appreciate your taking the time to rate our services.

Vic, Chris, and Joel


FD
Francis D.
Houston, TX
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Francis said this business had the best service.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 10/23/2018

Francis,

Thanks for taking a moment to answer our survey call. We appreciate yout trusting your Grand Prix to us, and of course the favorable comments and the 5 Star rating.

Vic, Chris, and joel


MB
MATT B.
Tomball, TX
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent as always!
VIC Auto is the only automotive repair shop that my family uses. Their professionalism, knowledge of our cars and their commitment to our satisfaction is second to none. I highly recommend VIC Auto.
Joel G. from VIC Auto Collision & Repair responded on 10/17/2018

Hello Matt,
Thanks for your favorable comments regarding the recent work on your Corvette. We appreciate your loyalty and the 5 Star rating.

Vic, Chris, and Joel


AU
Alex U.
Houston, TX
Porsche Panamera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Alex said this business does a great job.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 10/23/2018

Hi Alex,

Thanks for taking our survey call and giving us such a high rating. We appreciate your trusting us with your Panamera, and helping us grow our business by referrals.

Vic, Chris, and Joel


HB
Hung B.
Houston, TX
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Hung said the mechanics repaired his vehicle. Everything is so far so good with the work that they have done.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/28/2018

Thanks Hung for taking the time to answer our service review caller, and thanks for the 5 Star rating. We appreciate your trusting your SL to our shop.

Vic, Chris, and Joel


RH
Rusty H.
Houston, TX
INFINITI QX56
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Rusty said the business has always worked well with him. If they kept the vehicle for an extended time they provided him one to use.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/26/2018

Hello Rusty,

Thanks for taking the call from our customer research team.The good words and the 5 Star rating are always appreciated. I am happy the loaner car worked out for you.

Vic, Chris, and Joel


ET
Ehler T.
Spring, TX
Lincoln MKX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Ehler said the business did a good job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/22/2018

Hello Ehler,

Thanks for taking a moment out to respond to our phone interviewer. Your positive comment and the 5 Star rating are much appreciated by our team.    Vic, Chris, and Joel


JM
Jon M.
Spring, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jon said the business has good quality service, they finished his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/22/2018

Hello JP
Thanks for your positive response about your recent service. Your loyalty and the 5 Star rating are most appreciated.   Vic, Chris, and Joel


PD
Paxton D.
Texas
Porsche Cayenne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Paxton said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/21/2018

Hello Paxton,

Thanks for taking our customer survey call. We appreciate your positive recommendation for our services.


ES
Eugene S.
Spring, TX
Lexus LS 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Eugene said everything was great.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/21/2018

Hello Eugene,

Thanks for taking the call from our service review company. We appreciate your favorable comments and of course the 5 Star rating.

Vic, Chris, and Joel


BF
Bill F.
Spring, TX
Saturn L200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Bill said the business did a good job and got it done.
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 09/18/2018

Hello Bill,

Thanks for taking the call from our phone surveyor. We appreciate your favorable comments and the 5 Star rating

Vic, Chris, and Joel


Verified Customer
Spring, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Outstanding Service, Excellent Workmanship
I had recently purchased a used vehicle only to discover it had a mildew problem, apparently coming from the car's carpet. I called four auto repair shops to see if I could have the carpet replaced. (Not all shops perform this service.) From the start, I had a very positive experience with Vic's Auto beginning with speaking to them on the phone. Both Vic and Chris were professional, courteous and - perhaps most impressively - they got back to me with the information I requested in less than an hour.
On the day of the service, they promptly got me a ride to and from my home and their shop (a 30-40 minute distance). Afterwards, my car smelled fresh and clean (they had cleaned *under* the carpet as well.) Chris showed me the carpeting they'd removed and the mildew I couldn't see, but could very well smell. He also showed me mildew he noticed in between the back seats. I'll be having my seats changed as well, and feel very confident that Vic and Chris will do everything they can to have my car as mildew-free as possible. My next car purchase won't be made until I have these guys check it over first! Thank you, Chris and Vic.
Joel G. from VIC Auto Collision & Repair responded on 09/07/2018

Hello Margaret,

We really appreciate your taking time to review our service on your CRV. Thank you so much for letting future customers know we did our work correctly. Our team also thanks you for the 5 Star rating.

Vic, Chris, and Joel


MO
MARCIE O.
Houston, TX
Toyota Celica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Great car care facility!
The business is clean and orderly and has friendly, knowledgeable people. My 2000 Toyota Celica GT had her first fender bender in 18 years and I was devastated that she would be scarred for life. I took her to Vic's and had her repaired and repainted and she looks like she just stepped off the show room floor. I was so happy I cried. She was beautiful! My Celica and I were treated like royalty. I am so very happy and grateful to all the people who made my little Celica like new again!
Joel G. from VIC Auto Collision & Repair responded on 09/04/2018

Hi Marcie,

Thanks so much for your kind words regarding your special car. We are so glad you feel that your Celica looks new again. We appreciate your taking a moment to rate our work and efforts, and the 5 Star rating means everything to our team.   Vic, Chris, and Joel


CS
Cristy S.
Houston, TX
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Cristy said Chris is trustworthy and they do a great job
This review was collected via phone interview by Customer Research Inc.
Joel G. from VIC Auto Collision & Repair responded on 08/31/2018

Hi Cristy,

I know Chris will appreciate your compliment. Thanks for speaking with our phone interviewer and thanks for the great rating.

Vic, Chris, and Joel