Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

469 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


RR
Ronald R. R.
Lewiston, ME
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Ronald said the business was too picky. He only wanted an oil change and they were checking things out that did not pertain to the service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/23/2016

Thank you for taking the time to review our business; however this statement about the work we performed is inaccurate. Our records show that your last visit was for a State Inspection (failed) and no oil change was requested or performed in any of your recent visits with us. We here at Bonneau's Garage pride ourselves on an honest days work and feel it is our responsibility to keep our customers' vehicles safe. We understand vehicle repairs needed to pass a State Inspection are not always inexpensive and are a cause for frustration, but State Inspection items to be checked on a vehicle are dictated by the State of Maine and not by individual garages. If you have any questions on State Inspection items on a vehicle there is a inspection manual on the Department of Public Safety's website for public viewing. If you have any questions about your specific failed State Inspection items please feel free to give us a call. 


JL
Jennifer L.
Maine
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Jennifer said everything went well.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 04/12/2018

Thank you for reviewing us, Jennifer. We really strive to give our customers the best possible service and if there's anything we can do to make your experience with us a better one please let us know! Thank you for choosing to bring your vehicle to Bonneau's and have a wonderful day!


RL
Rick L.
Lewiston, ME
Mercedes-Benz E550
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2017 Category: Service
Rick said he would recommend them.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 07/27/2017

Thank you for this review. We take our customers' ratings and recommendations very seriously, so if there is anything we can do to make your experience at Bonneau's a better one please let us know. Thank you for bringing your Mercedes to us for servicing and have a wonderful remainder of the week!


CL
Cynthia L.
Bath, ME
Jeep Compass
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Cynthia said they were pretty good and quick on the service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 07/25/2017

Thank you for this review, Cynthia. We take our customers' feedback seriously; if there is anything we can do to provide you with better service please just let us know! Thank you for bringing your vehicle to us for your repairs and servicing needs and we hope you have a great day!


JV
JANINE V.
Auburn, ME
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2017
Long time happy customer
Friendly, honest, great work. Will provide options if possible, and will give educated opinions as to which option is best for your situation.
Michelle W., Service Writer from Bonneaus Garage responded on 01/10/2017

Thank you for taking the time to write this review for us. We greatly appreciate the reviews that customers like yourself leave for us and we use these reviews to improve our services to ultimately provide the best experience possible for customers. Please let us know if there is anything we can do to make your experience five star worthy. Thank you again for your patronage and have a great day!


NK
Nina K.
Lewiston, ME
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2016 Category: Service
Nina said the service was very good.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 06/29/2016

Thank you for this review. If there is anything we can do to make your experience of visiting us here at Bonneau's Garage a better one, please let us know!


NW
Nicholas W.
Augusta, ME
BMW 325Ci
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2016 Category: Service
Nicholas said this business provided great service, and because of this he already has recommended others to them.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 04/01/2016

Thank you for this review, Nicholas. If there is anything we can do to make your experience of coming to Bonneau's Garage better please let us know! We appreciate you choosing to bring your vehicle to us for servicing and repairs!


JT
Jocelyn T.
Lewiston, ME
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2016 Category: Service
Jocelyn said she keeps going back to this business. The only thing she does not like is the fact they do not give rides home. She would recommend them for service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 03/07/2016

Jocelyn, thank you for this review! As a small, local business Bonneau's thrives on the idea of giving our customers the best products and services, but our size may also limit our ability to give rides during busy days, as on any given day there are only three employees working. We here at Bonneau's are more than happy to give you a ride home after a vehicle drop off; we just ask that you let us know at the scheduling time of your appointment so that we may plan our time accordingly! Thank you again for this review and we hope this information is found as helpful!


JV
JANINE V.
Auburn, ME
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2016
Great service.
Frank and staff try hard to work with your schedule; much appreciated!
Michelle W., Service Writer from Bonneaus Garage responded on 01/11/2016

Janine, thank you for your kind words! We here at Bonneau's Garage are happy that you choose to have your vehicle serviced with us, and if there is anything more we can do to make your vechile's servicing a better experience, please let us know! Again, thank you for bringing your vehicle to Bonneau's.


AM
Alexis M.
Lewiston, ME
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2015 Category: Service
Alexis said she likes the work of the business, however, with her being a new customer she wishes that she would've had more one on one time with the mechanic.
This review was collected via phone interview by Customer Research Inc.

JT
Jocelyn T.
Lewiston, ME
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2015 Category: Service
Spoke with Doris. She said they do pretty good work.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
GMC Sierra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2015
The lighting is fabulous!!!
Frank, problem still exists~

LW
Lisa W.
Glastonbury, CT
Acura Integra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2014 Category: Service
Spoke with Dan. He said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

CH
CARL J. H.
Auburn, ME
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2014
chevy malibou
great service i thought the price of the pipe was high

ML
Marcel L.
Lewiston, ME
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2014 Category: Service
Marcel said he has been going to this business for 35 years.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Lewiston, ME
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2014 Category: Service
Richard said he got good service. He was a little confused with the assessment at first, but they took care of it.
This review was collected via phone interview by Customer Research Inc.

CP
CHRIS and ZOANNE P.
Lewiston, ME
Volkswagen Cabriolet
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2014
Annual Inspection
Visit was very efficient and painless. I was in and out within 30 minutes. Good work at a fair price.

RB
Roger B.
Auburn, ME
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2014 Category: Service
Roger said he had an inspection at this business. He passed it and he was happy.
This review was collected via phone interview by Customer Research Inc.

JM
JIMMY D. M.
Portland, ME
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
I feel valued as a customer
Mechanics are a dime a dozen in Lewiston. Bonneau’s sets themselves apart by providing a polite and professional experience every time I come in. Their team is knowledgeable and experienced. I can trust my truck will be treated as well as I am when I’m there.

CP
Charlotte P.
Brunswick, ME
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Charlotte said that she is bringing in another vehicle for service to this business.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 09/21/2018

Thank you for reviewing your recent visit with us. We are happy to service your vehicle and we thank you for your patronage to Bonneau's Garage. We hope that you have a great weekend!


Displaying Review 1 - 20 of 469 in total