Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

442 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


YM
YVETTE M.
Lewiston, ME
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2017
YMM
FABULOUS, CARES FOR CUSTOMERS, PROFESSIONAL!
Michelle W., Service Writer from Bonneaus Garage responded on 01/31/2017

Thank you for this review, Yvette. We truly care about the experience that our customers have at our garage and we are glad to know that we are doing a 'fabulous' job! Thank you again and have a great day, Yvette!


YM
YVETTE M.
Lewiston, ME
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016
Super EXCELLENT
Professional, quick, thorough, honest, dependable, answered all my questions thoroughly! Highly recommended! You won't regret it! Thank you so much!
Michelle W., Service Writer from Bonneaus Garage responded on 11/01/2016

Thank you for creating this review for us, Yvette. Your kind words about the work we perform is greatly appreciated! We always love to hear that our customers are informed about their vehicles and have a good experience with our services. Thanks again and have a wonderful day!


RR
Ronald R. R.
Lewiston, ME
Chrysler PT Cruiser
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Ronald said the business was too picky. He only wanted an oil change and they were checking things out that did not pertain to the service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/23/2016

Thank you for taking the time to review our business; however this statement about the work we performed is inaccurate. Our records show that your last visit was for a State Inspection (failed) and no oil change was requested or performed in any of your recent visits with us. We here at Bonneau's Garage pride ourselves on an honest days work and feel it is our responsibility to keep our customers' vehicles safe. We understand vehicle repairs needed to pass a State Inspection are not always inexpensive and are a cause for frustration, but State Inspection items to be checked on a vehicle are dictated by the State of Maine and not by individual garages. If you have any questions on State Inspection items on a vehicle there is a inspection manual on the Department of Public Safety's website for public viewing. If you have any questions about your specific failed State Inspection items please feel free to give us a call. 


AP
ANNE M. P.
Lewiston, ME
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Listening and Learning
Michelle runs the office smoothly and knows what is going on in the garage. The car doctors listen to my description and ask questions to troubleshoot what may be going on with my vehicle. They then explain their findings, repairing the problem at the minimum cost to me.
Michelle W., Service Writer from Bonneaus Garage responded on 06/21/2018

Thank you for taking the time to write this really awesome review for us, Anne. We appreciate your kind words and we are happy to see that we are providing a thorough service that keeps you involved in the entire repair process. Thank you for your patronage and have a great upcoming weekend!


CL
Camille L.
Lewiston, ME
Toyota Highlander
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06/16/2018 Category: Service
Camille said the staff members are friendly, she likes their service, and they do good work.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 06/21/2018

Thank you for reviewing your visit with us, Camille! We truly appreciate that you continue to choose Bonneau's for your vehicle's repairs and routine maintenance. Thank you for your patronage and have a great rest of your week.


PT
PETER and ELAINE T.
Lisbon Falls, ME
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
Without a Hitch
Fair costs,. treated very well.
The Nissan has never had a trailer hitch on it. A coworker, of mine had one he couldn't use.
I got it, and now the Nissan is not "Without a Hitch" !
Thanks Guys ! Job well done.
Michelle W., Service Writer from Bonneaus Garage responded on 06/21/2018

Thank you for taking the time to write this review based on your recent experience with our services. We appreciate your patronage and having the ability to service your Nissan! Thank you again for this awesome review and we hope you have a great day!


HB
Holly B.
Auburn, ME
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Holly said Frank, Michelle, and the other employees were wonderful people. They really put themselves out for her and she's very happy with them.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 06/21/2018

Thank you for reviewing your visit with us at Bonneau's Garage. It was a pleasure to have the chance to look over your classic Mercedes! Thank you for your kind review and we hope you have a great upcoming weekend.


DD
DAVID and NANCY D.
Lewiston, ME
GMC Acadia
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06/11/2018
Awesome service!
Just had my breaks replaced. Bonneau's continues to provide amazing service and fair pricing for all my auto maintenance and repair needs. I highly recommend them.
Michelle W., Service Writer from Bonneaus Garage responded on 06/12/2018

Thank you for taking the time to write this review for us. We appreciate your kind words about the service we perform and for recommending us! Thank you for your patronage and have a great rest of your week!


DH
DONNA H.
Auburn, ME
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018
This is a very clean garage staffed by friendly, honest, competent folks.
The office staff and mechanics here are always friendly and polite. Work is done efficiently at a fair price. A super outfit! I have been a loyal client for 5 yrs. Very dependable. I enjoy the "old world" manners as well.
Michelle W., Service Writer from Bonneaus Garage responded on 06/11/2018

Thsnk you for taking the time to write this review about your recent visit with us, Donna. As always, it's great to speak with you and we're always happy to hear that we're meeting all your expectations for a quality service! Thank you for your patronage and we hope you enjoy the sunshine this week!


JB
JOE, KARLA and KARA B.
South Paris, ME
Subaru Impreza Sedan
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06/05/2018
Taken care of !
As always a job well done by GOOD people!
Michelle W., Service Writer from Bonneaus Garage responded on 06/11/2018

Thank you for this review, Joe and thank you even more for your patronage to Bonneau's Garage! We always apprecaite your awesome reviews of the service you experience at Bonneau's. Have a great week!


MB
Marj B.
Auburn, ME
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06/01/2018
Great service
Very satisfied with the service - and the pricing is very fair. No work is done without your approval. The owner and employees are very friendly, honest, knowledgeable and punctual. If you have an 8:30 appointment, your car is in the bay at 8:30.
Michelle W., Service Writer from Bonneaus Garage responded on 06/01/2018

Thank you for taking the time to write this review for us. We really appreciate your kind words about all of us here and about the quality of the service we provide. Thank you for your patronage and have a great upcoming weekend!


NC
Normand C.
Lewiston, ME
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Normand said he liked the service and everything was good.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 06/01/2018

Thank you for this review, Norm. We appreciate you always choosing to bring your vehicle to us for servicing. Have a wonderful weekend!


AM
ANNE and ROLAND M.
New Gloucester, ME
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Service
Quick, friendly, and great explanations about why a job is being done.
Damage to the vehicle shown to the customer so you never need to doubt their recommendation
to repair.
Michelle W., Service Writer from Bonneaus Garage responded on 05/22/2018

Thank you for taking the time to review your recent visit with us, Anne. We appreciate your kind words that really capture the level of service and knowledge we strive to use during our work. Thank you for choosing Bonneau's Garage and have a wonderful rest of your week!


JP
Jeremy P.
Lewiston, ME
Jeep Liberty
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05/19/2018 Category: Service
Jeremy said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/22/2018

Thank you for reviewing your experience with Bonneau's Garage and thank you for your patronage. We hope that you have a great upcoming holiday weekend!


SP
Shaun P.
Maine
Hyundai Accent
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05/19/2018 Category: Service
Shaun said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/21/2018

Thank you for this review, Shaun. It's always great to hear that our customers are satisfied with the work that we perfom. Thanks for being a first time customer and we hope that you choose to keep using Bonneau's as your primary garage!


CO
Carl O.
Auburn, ME
Ford Expedition EL
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05/12/2018 Category: Service
Spoke with Karen. She said the quality service was great. She would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/16/2018

Thank you for leaving this review about your recent experience at our facility. It's always a pleasure to service your vehicle and we can't thank you enough for your patronage, have a wonderful day!


JB
JOE, KARLA and KARA B.
South Paris, ME
Subaru Impreza Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Amazing!
It is amazing how Bonneaus consistently does such a good job! It must be the PRIDE they take in their workmanship . Thanks for taking great care of my vehicles which in turn takes care of the drivers .!
Michelle W., Service Writer from Bonneaus Garage responded on 05/16/2018

Thank you for always leaving such glowing reviews and for your unwavering patronage to Bonneau's Garage! We can't thank you enough for trusting us to service your entire family's vehicles to keep them in good shape, keeping everyone safe on the road. Thank you for choosing Bonneau's and we hope you have a great upcoming weekend!


DH
DONNA H.
Auburn, ME
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Once again, a great job by polite, kind, competent staff.
Bonneau's always stays on top of what my car needs and reminds me when maintenance or inspection are due. They make every effort to offer a convenient time and get the car back to me as quickly as they are able. This is a superb outfit.
Michelle W., Service Writer from Bonneaus Garage responded on 04/25/2018

Thank you for writing this review, Donna- the reviews you have are always simply beaming and we really appreciate the kind words you say about our service! We can't thank you enough for your patronage and acknowledgment of our commitment to providing the best possible service we can to you. Have a wonderful rest of your week, Donna!


TM
Thomas M.
Maine
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Thomas said this business has consistently saved him over a thousand dollars in repairs, over the last few times he has gone to the facility.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 04/25/2018

Thank you for this review, Thomas. It's always great to speak with you when your vehicle comes in for servicing! We're always happy at Bonneau's to know that our customers recognize our honesty in a vehicle's needs and our commitment to doing what's best for the customer. Thank you again and have a good day!


KJ
Keith J.
Lewiston, ME
GMC Canyon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Keith said the business always takes care of him. They have a great staff.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 04/25/2018

Thank you for reviewing your recent visit to Bonneau's. We're happy to know that we are continuing to meet our goal of excellence through quality customer service. Have a great rest of your day, Keith!


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