Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

473 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


YM
YVETTE M.
Lewiston, ME
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2017
YMM
FABULOUS, CARES FOR CUSTOMERS, PROFESSIONAL!
Michelle W., Service Writer from Bonneaus Garage responded on 01/31/2017

Thank you for this review, Yvette. We truly care about the experience that our customers have at our garage and we are glad to know that we are doing a 'fabulous' job! Thank you again and have a great day, Yvette!


YM
YVETTE M.
Lewiston, ME
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016
Super EXCELLENT
Professional, quick, thorough, honest, dependable, answered all my questions thoroughly! Highly recommended! You won't regret it! Thank you so much!
Michelle W., Service Writer from Bonneaus Garage responded on 11/01/2016

Thank you for creating this review for us, Yvette. Your kind words about the work we perform is greatly appreciated! We always love to hear that our customers are informed about their vehicles and have a good experience with our services. Thanks again and have a wonderful day!


RR
Ronald R. R.
Lewiston, ME
Chrysler PT Cruiser
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Ronald said the business was too picky. He only wanted an oil change and they were checking things out that did not pertain to the service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 05/23/2016

Thank you for taking the time to review our business; however this statement about the work we performed is inaccurate. Our records show that your last visit was for a State Inspection (failed) and no oil change was requested or performed in any of your recent visits with us. We here at Bonneau's Garage pride ourselves on an honest days work and feel it is our responsibility to keep our customers' vehicles safe. We understand vehicle repairs needed to pass a State Inspection are not always inexpensive and are a cause for frustration, but State Inspection items to be checked on a vehicle are dictated by the State of Maine and not by individual garages. If you have any questions on State Inspection items on a vehicle there is a inspection manual on the Department of Public Safety's website for public viewing. If you have any questions about your specific failed State Inspection items please feel free to give us a call. 


DB
DONALD B.
Auburn, ME
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
All the professionals
Very satisfied
Michelle W., Service Writer from Bonneaus Garage responded on 10/11/2018

Thank you for reviewing your recent trip to Bonneau's. We appreciate your patronage and we are happy to be able to service your vehicle to make sure it's always safe! Thanks again and have a great rest of this rainy day, Don!


SS
Shelley S.
Auburn, ME
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Shelley said the business is really quick to complete their work. They were helpful too, about telling her what was wrong and how they would fix it.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 10/11/2018

Thank you for reviewing your first visit to Bonneau's Garage! We are happy to hear that we met your expectations with our service and explanation of why repairs were being made- something we always strive to do. Thank you for choosing Bonneau's and have a great week!


JM
JOHN M.
Lewiston, ME
Honda Civic del Sol
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Trustworthy and fair, good customer service
This was my first time to this garage and they seem to be fairly priced and did good work. The office manager provides exemplary customer services. As it's close by, this will likely be my choice for service in the future.
Michelle W., Service Writer from Bonneaus Garage responded on 09/26/2018

Thank you for taking the time to review your first experience at Bonneau's Garage, John! We can't thank you enough for this positive review and we are happy to know that we will have the opportunity to continue to service your vehicles in the future. Have a wonderful remainder of your week!


KD
Ken D.
Topsham, ME
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Ken said his overall experience was good. They were very honest, customer oriented, and cared about his time restraints.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 10/02/2018

Thank you for reviewing your recent experience with us, Ken. It has been our pleasure to start servicing your vehicle and we appreciate the compliments you have given our service in this review. Thanks again and we hope you have a great week!


JM
JIMMY D. M.
Portland, ME
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
I feel valued as a customer
Mechanics are a dime a dozen in Lewiston. Bonneau’s sets themselves apart by providing a polite and professional experience every time I come in. Their team is knowledgeable and experienced. I can trust my truck will be treated as well as I am when I’m there.
Michelle W., Service Writer from Bonneaus Garage responded on 09/26/2018

Thank you for taking some time to write this review for us! We appreciate your patronage and kind words about the quality of the service we provide at Bonneau's. Have a great rest of your week, Jimmy!


CP
Charlotte P.
Brunswick, ME
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Charlotte said that she is bringing in another vehicle for service to this business.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 09/21/2018

Thank you for reviewing your recent visit with us. We are happy to service your vehicle and we thank you for your patronage to Bonneau's Garage. We hope that you have a great weekend!


BA
BILL and DEBBIE A.
Minot, ME
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Expertise, honesty, fair pricing
My husband and I have been bringing our vehicles to Bonneaus for close to thirty years. We know we can count on their expertise, honesty, and fair prices as well as their friendly atmosphere. They know their stuff!
Michelle W., Service Writer from Bonneaus Garage responded on 09/17/2018

Thank you for writing this review of your recent experience at Bonneau's. We appreciate your patronage and we are happy to hear that we are providing the type of customer service we strive for- especially with our mission to always provide our customers with honest information about their vehicle's condition/needs. Thank you again and we hope you have a great week!


AK
AMY K.
Honda Accord Crosstour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Awesime service!
So incredibly happy with the service we received. Everyone was super helpful and even brought our daughter back to campus and picked her up when her car was ready. It’s great to know of a honest and caring garage for our daughter’s car while she is away at school! Thank you for everything!
Michelle W., Service Writer from Bonneaus Garage responded on 09/17/2018

Thank you for taking the time to write this review for us. We appreciate your kind words about our customer service and we are happy that we could help your daughter out, as we know how stressful it can be when something goes wrong away from home! It was our pleasure to get her vehicle back into safe working order- have a wonderful week!


RD
RICHARD B. D.
Sabattus, ME
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
1987 Dodge Dakota Repair
Thanks to the whole crew at Bonneaus Garage. Our 1987 Dodge Dakota was overheating right at the time when we were ready to depart for Florida.Bonneaus got us in quickly, diagnosed the problem,repaired it quickly for us and it runs great!
We especially brought it to be repaired there because they're experts on repairing older classic vehicles and work on them in a caring manor.
Hats off to Bonneaus, Great Job and thanks once again for really helping us out.
Dick & Linda D.
Michelle W., Service Writer from Bonneaus Garage responded on 09/17/2018

Thank you for writing this review for us, Dick and Linda. It was our pleasure to service a classic like your '87 Dakota, and we are just glad that we could get it running again for your trip to Florida. Thank you for your patronage and we hope that you made it to Florida with a pleasantly, uneventful trip!


GM
GEORGE M.
Lewiston, ME
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Honda Element oil change and safety check
Very thorough as usual, oil change and filter, check all fluids ,tire pressure, road rest and even dirty engine bay clean up...Top Notch Service.
Michelle W., Service Writer from Bonneaus Garage responded on 09/14/2018

Thank you for writing this review for us, George. As always, we appreciate your patronage and it's our pleasure to service your vehicles to keep them in proper running condition. Thanks again and enjoy your weekend!


RD
RICHARD B. D.
Sabattus, ME
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Thanks for getting my Dodge Stratus back on the road again.You folks are the BEST!
The car runs great. Took it on it's maiden voyage to Connecticut this weekend then back to Maine with flying colors...about 500 miles....ran SMOOTH. Ready for the 1600 mile trip to Florida.
Thanks again for all you do.
Dick & Linda
Michelle W., Service Writer from Bonneaus Garage responded on 09/14/2018

Thank you for taking the time to write this review based on your visit to Bonneau's. We're happy to hear that the vehicle is running "up to snuff" and we appreciate your patronage. Safe travels to Florida and we look forward to servicing your vehicles again once you return!


BS
Breanna S.
Lisbon, ME
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Breanna said the business provides very good service and they are honest.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 09/14/2018

Thank you for giving us such a great review of your experience with us- even with the mishap of us being delivered the wrong line at a later time than expected and having to reschedule for the next day... we really appreciate your understanding and flexibility and can't express how much your patronage truly means to us! Have a great weekend!


KS
KAREN S.
Lisbon, ME
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
service
The service was great. The work did not take as long as I thought it would. I liked that Frank showed me what needed to be done on my car the next time I come in and gave me figures on costs of services.
Michelle W., Service Writer from Bonneaus Garage responded on 09/14/2018

Thank you for taking the time to write this review about your recent visit at Bonneau's Garage. We appreciate your feedback and we are happy to know that we are providing the level of customer service that we strive for everyday. Have a wonderful weekend!


Verified Customer
Auburn, ME
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Responsiveness, Honesty and Great Work!
Unfortunately, I have gone to another garage in the LA area, and paid lots of money for an incomplete job. I was stranded twice and needed to be towed following my visit to this other garage because the work was not done properly. Since my car has high mileage, I was charged for the "service". The transmission and/or engine leaked oil so badly that it would come into the car! I finally took the car to Bonneau's Garage, and they repaired all of the issues, so far, perfectly! I highly recommend Bonneau's!
Michelle W., Service Writer from Bonneaus Garage responded on 08/29/2018

Thank you for taking the time to write this review for us. We appreciate your kind words about the service you received at Bonneau's. We thank you for trusting Bonneau's with your repairs and we hope that you have a wonderful week!


CB
Casey B.
Lewiston, ME
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Casey said Frank always does his best to fit her right in at the last minute and she has never had a problem.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 08/29/2018

Thank you for this review, Casey. It's always a pleasure to service your vehicle and we're glad that we can work with you and around your schedule to make vehicle repairs easier. Thanks again for the review and we hope you have a great rest of your day!


JB
JOE, KARLA and KARA B.
South Paris, ME
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018
Bonneaus does it again!
Problem found and fixed ! Good people doing a good job for their customers ! Thanks!!!!!!!!!!!
Michelle W., Service Writer from Bonneaus Garage responded on 08/27/2018

Thank you for writing this review for us. As always, we really appreciate your patronage and the wonderful reviews that you always leave us after each servicing or repair. Thank you again and we hope that you have a great week!


FW
Frank W.
Lewiston, ME
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Frank said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Michelle W., Service Writer from Bonneaus Garage responded on 08/27/2018

Thank you for this review. We are very happy to see that you are so willing to recommend us to others and we can't thank you enough, because that's how Bonneau's continues to grow! Have a great Monday and thank you for your patronage!


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