KarMART Chrysler Jeep Dodge RAM

Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

1350 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
92% Would Recommend
Latest Review about 20 hours ago

Reviews


KS
Ken S.
Mount Vernon, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2019
Sold an Illegal Vehicle
Purchased a $60k truck. Was stopped by a county sheriff and warned that I needed mud flaps on the truck per RCW 46.37.500 or I would be issued a ticket next time I was stopped. He logged the warning in "the system."

RCW 46.37.500 states, "Vehicles must have bumpers or mud flaps that extend to the middle of the rear axle, which would prevent rocks from being thrown rear-ward." Truck I was sold did not comply, unbenounced to me prior to my being stopped.

Spoke to the dealer, was told where to go to make the truck legal to drive. Cost is on me!

So..........if you want a vehicle that is legal to drive on state roads, go elsewhere.

AM
ALDO M.
Bellingham, WA
FIAT 124 Spider
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/09/2019 Category: Service
My Fiat needed a new pump at 3,500; after dealer’s sloppy work engine lost all engine coolant again
Took my new Fiat 124 Spider with only 3,500 miles in for service because it was leaking engine coolant. The dealer diagnoses it as a failed water pump. They gave me a loaner, ordered the parts and did the work under warranty. They kept my car for a week. When I got my car back I checked the engine coolant level: it was at FULL.

On a road trip across the North Cascades a few days later, the car spills most of the engine coolant. Barely made it back home.

Three hundred miles after picking up the car from the dealership, the engine has zero coolant left in it. I have zero faith left in Fiat and in the dealership, but have to schedule another visit.

Verified Customer
Stanwood, WA
Ram 1500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2019 Category: Service
Excessively long service visit
For oil change and 2 recalls I was told it would take 2 hours. I ended up with a 4 hour service visit.

Greasy fingerprints left all over my driver's door handle.

JM
JACOB M.
Burlington, WA
Ram 1500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2019 Category: Service
Poor service writer
Ive always had good experiences with you guys, sales and service. This last time I delt directly with Eric. I had the V08 emission flash done on my ecodiesel and it created a Check engine light when i picked it up. My truck never had a check engine light until i picked it up after the v08 flash. Eric was a ignorant asshole to me in front of his employees in service. Hr wouldn't do anything for me, or about it. Ive already contacted FCA and filed a claim against the service department and the new check engine light after the v08 flash. He told me its $1200 fo fix it... i call BS! You guys should fix it since it happen during or after the v08 flash or it happen during the manual regen. This is completely crap.

MW
MARK W.
Mount Vernon, WA
Ram 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/30/2019 Category: Service
Do not even waste your time here
I had excellent service with Dave from Sales. I've purchased three cars from them now. But service is a wreck. I recently bought a brand new RAM 1500. Within a few months the rear axle was severely rusted. I took it in for service and the service advisor did not know the difference between a frame and an axle. Then after they looked at it, she told me it was from the salt during a recent snow storm. Yet NOWHERE else under my truck had rust but the rear of the rear axle. :(.. I had issues with my old wrangler as well, where they told me I needed a new transmission, I took it to another dealer and they said it looked great.

SB
STEPHEN B.
Stanwood, WA
Dodge Dart
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2019 Category: Service
No star
Had recall work done. I was told it would be ready the next day, but it actually took a week. Service rep didn't keep me informed of progress and was not polite or apologetic when I came to pick it up. His greeting was"What do you need?" Unfriendly tone. I responded that I came to pick my car. "The cashier is over there". Wow what a warm fuzzy feeling.

SH
SALINA H.
Burlington, WA
Dodge Charger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/21/2019 Category: Service
Recall
Got recall done took a day and a half. Asked for wash job and hand dry never got washed.

BT
Brian T.
Bellingham, WA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019
Failure to due what is right
I purchased a 2109 Dodge Ram at KarMART. Days later I noticed a small gouge/chip in the dashboard that it looked like someone had tried to touch up.

They said that they would bring in a vendor to try and touch it up so hopefully I would not be able to see it. WOW.. New vehicle.. Touch up instead of replacement for a new vehicle. WOW.... They were wonderful while I was buying the vehicle. Take warning..

Verified Customer
Mount Vernon, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/06/2019 Category: Service
Waiting area
You really need to get new couches for your service waiting area. As I sat there waiting for my vehicle I observed two probably 400 lb. men who sat down on the couch and sank nearly to the floor. They then had a terrible time getting out of them. And me, as an adult with a total knee replacement and arthritis in the other knee, it was indeed very difficult to get out of these couches.

BM
BRANDT M.
Sedro Woolley, WA
Ram 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/23/2019 Category: Service
Not what it once was...
Dropped my truck off for my first service. I asked them to take care of the fuel filter, oil change, recommended service, 3 recalls and rotate the tires. The service manager I talked to also offered to wash the truck and I marked the box for it to happen. Left it with them as my appointment was for the next day but they said they'd squeeze it in if possible and let me know. Never got any notice either way by that evening (kinda understandable) so picked it up the next day.

Wife picked up the keys since I wouldn't be home until later, and we went and got it after I got home from work. Problems are listed below...

1. They did the oil change and the 3 recalls as agreed. This was the only part right.
2. No fuel filter was changed.
3. The tires didn't get rotated.
4. The truck wasn't washed.

ES
Ed S.
Burlington, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2019
Terrible experience at KarMart of Burlington
From the moment we got to the lot, we felt like just another number to the sales guy. We described what we were looking for and were told we couldn't have it even though the model was shown on their lot online. He never offered to get us the model with the interior we wanted then brought us a Fiat after telling him over and over we were only interested in a Jeep. Our salesman, Shawn was extremely rude, never talked on our test drives, we had to pry information out of him. I wanted to leave several times and I wish we would have. He bragged about what a jerk he was, like he was proud. Don't know what kind of customer service training he had if any. It took me 2 weeks to get my users manual, and that was after a message left for the general manager who passed it off onto another salesman. I believe we would have had a better experience if we had another salesman, the other guys in the showroom seemed very nice. The finance man promised us things like 10 oil changes, then gave us only 1 on a brand new vehicle. I'm kicking myself for going through with this purchase at this dealership. Next car purchase will be at Ralley's in Burlington, they know how to treat customers.

JW
JUDY W.
Stanwood, WA
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2018 Category: Service
I would post less than one if I could.Demeaning experience for anyone with a handicap
There is NOTHING to accommodate a person with a handicap. No ramp to a restroom and no handrails in the restroom for safety!
If you are wheelchair bound like I was at the time I had to go across 2 parking lots and into the Nissan dealership restroom to use the mans restroom!!!! I’m a woman.
Horrible disrespectful experience
Caleb W., Service Manager from KarMART Chrysler Jeep Dodge RAM responded on 10/31/2018

Judy, 

I'm sorry you had this experience. We don't have a ramp to our bathrooms at the Dodge store, because they are on ground level. The access to the bathroom at our Nissan store has a ramp that takes you right up to the womens restroom on the showroom, you'd have to go past the womens room to go to the mens restroom. Sounds like there is some confusion here. 

Please let myself or any of the advisors know if we can provide you with any extra accommodations next time you are in. 

Caleb Woolman
Service Manager
Karmart CDJRF


Verified Customer
Mount Vernon, WA
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Efficient
My recall repair was taken care of efficiently

JM
JEFF M.
Coupeville, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2018 Category: Service
Leak repair and radiator replace
Poor working habits and a sloppy mechanic have made me not trust your dealership. It cost me a half a day of work to bring the vehicle back again.

JC
JACK C.
Mount Vernon, WA
Ram 2500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/08/2018 Category: Service
Oil Change
Made an appointment and everything went as planned. took about 45 minutes.

HM
HECTOR M.
Anacortes, WA
Jeep Wrangler Unlimited
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/07/2018 Category: Service
below my expectations.
too many excuses on a job that needed to be re done.

CR
Colleen R.
Sedro Woolley, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2018
Zero stars
Warning don't ever take a vehicle to karMart Jeep they're rude, the parts are unreliable and they don't stand behind their work. Pass the word.

Verified Customer
Everson, WA
Dodge Caliber
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/22/2018 Category: Service
Poor recommendation and poor consultation on repairs
Mechanic recommended items not needed and also did not explain upfront that the repairs made may not fix the problem that they were a best guess! Will not be back!

Verified Customer
Conifer, CO
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2018 Category: Service
Somewhat irregular service...
The service desk people are nice enough, but I've been there a couple times and it's too unpredictable just to get a straightforward oil change. I've waited from an hour to 3 hours. Plus, the waiting room is in a high traffic zone with overstuffed, uncomfortable chairs with little appeal.

Overall, I usually wait until I'm on the road somewhere and visit other Jeep Dealer's Express Oil change lanes, which this place does not have, and get my service there. It's when I'm strapped for time that I use this place since, unfortunately, it's the closest dealer.

Verified Customer
Mount Vernon, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2018 Category: Service
3 star
.