Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

412 Reviews

98% Would Recommend
Latest Review about 1 year ago

Reviews


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Liz L.
Utah
MINI Cooper Hardtop
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/05/2018 Category: Service
Liz said she was very unhappy that staff charged her for diagnostic fees at this business. She drove her vehicle there, but it failed to start in their parking lot when she tried to pick it up. They were incorrect about the reason it would not start. She stated she was upset she had to have it towed to another facility for service. She was happy that staff were friendly.
This review was collected via phone interview by Customer Research Inc.

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Mike L.
Utah
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2016 Category: Service
Mike said this business had his vehicle and he called them four times within a four hour period for them to finally release his vehicle to his insurance company.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Utah
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2016 Category: Service
Jim said there are a couple of things he requested this business to do and they were not done. He was disappointed with how much money he ended up spending, when there are still repairs that need to be performed. He stated his reverse lights are not working and these were not fixed as requested. Also, his clutch was adjusted which he felt was not done entirely right. Overall, he is not too happy and he would not recommend them to others due to the reasons already stated.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 07/29/2016

We apologize that the work performed was not to your expectations, we adjusted the clutches freeplay as much as possible. We are sorry for missing the reverse light, we will gladly diagnose the issue free of charge, please give us a call as soon as possible to get this set up. 

Brian Pierce
Shop Owner
801-263-9704

SP
SHAD P.
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016
Brian the magician
Timely, affordable, spot on diagnostics
Brian P. from Ability Automotive responded on 05/31/2016

Thank you so much for taking the time to review Ability Automotive. We are always trying our hardest to tell people whats going on with their cars and give them the best prices possible. We want you to feel good about bringing your vehicles to us to get them fixed and back on the road. Please check out our website and social networks for random surprise coupons. We hope to see you soon with any of your car needs.

Brian Pierce
Shop Owner
801-263-9704

JB
Jim B.
Utah
Jeep Grand Cherokee
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2015 Category: Service
Jim said there were a couple problems. There was work that was left undone.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 08/20/2015

We are very sorry about the inconveinence, we would love for you to bring your vehicle back in so we can make it right. Again we apologize and we would love to talk with you, please give us a call or stop in at your earliest convienence. Thank you! 

Brian Pierce
Shop Owner
801-263-9704

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Thomas F.
Salt Lake City, UT
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2015
Service correct?
I had to have the rack and pinion steering replaced. It snowballed into a lot more. The final price was about 20% more then I thought it would be, plus now the electric fan does not work, which did before i took it in.

JC
Julie C.
Salt Lake City, UT
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/31/2014 Category: Service
Julie said she brought her vehicle in for a front end alignment which was estimated to cost $40. When she got the vehicle and went to pay, she found she was charged an additional $20 for a rear alignment as well. When she asked about the charges, she was told they do not do front alignments without a rear alignment as well. She will not be returning to them because of this issue and would not recommend them to others. She would like them to refund the extra money they charged her because other similar businesses would not do extra work without telling her beforehand.
This review was collected via phone interview by Customer Research Inc.
Brian P. from Ability Automotive responded on 06/02/2014

I'm so sorry for the inconvienience.  It was nice to talk to you today, of course we will reimburse you for the differnce.  We will be going over proceedures with our employees to ensure this does not happen again.  Thank you for speaking with me.  We always want to have our customers happy and satisfied. 

Brian Pierce
Shop Owner
801-263-9704

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Lorri L.
Salt Lake City, UT
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018 Category: Service
Lorri said this business was friendly. The service was quick and great.
This review was collected via phone interview by Customer Research Inc.

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Sig B.
Utah
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Sig said he would absolutely recommend the business for service. The staff explained the details and general issues well.
This review was collected via phone interview by Customer Research Inc.

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Diann N.
Magna, UT
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Diann said the staff was polite, friendly, and efficient. They did a good job.
This review was collected via phone interview by Customer Research Inc.

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Carlos C.
Utah
Toyota Land Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Carlos said the staff was very helpful and provided superb customer service. The business lived up to their excellent reputation.
This review was collected via phone interview by Customer Research Inc.

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Robert W.
Cottonwood Heights, UT
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Spoke with Robert's wife. She said the staff has always provided honest, and fair service.
This review was collected via phone interview by Customer Research Inc.

JG
Jose G.
Utah
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Jose said this business treated him the proper way. He has never had a complaint about their work. Brian was the best mechanic in the world. He was awesome.
This review was collected via phone interview by Customer Research Inc.

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Allen A.
Utah
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Allen said the business had good service.
This review was collected via phone interview by Customer Research Inc.

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Scott B.
Utah
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Scott said the staff is timely, as he is always calling for last minute service .
This review was collected via phone interview by Customer Research Inc.

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Kevin A.
Utah
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Kevin said the business is quick.
This review was collected via phone interview by Customer Research Inc.

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Luis R.
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Luis said the service was very good, and he intends to continue using this facility for all his vehicles.
This review was collected via phone interview by Customer Research Inc.

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Elroy B.
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
the work of Ability
I have used Ability Automotive for more than 15 years and I have always been more than satisfied with their work

BS
Bob S.
Utah
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Bob said he could depend on the employee to find the problem to his vehicle, and repair it.
This review was collected via phone interview by Customer Research Inc.

KB
Kyle B.
Utah
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Kyle said they were kind, friendly, efficient and honest at the business.
This review was collected via phone interview by Customer Research Inc.